Contenu connexe Similaire à Business outcome management (20) Plus de Garth Holloway (20) Business outcome management9.
Parts two to four will follow the same approach. The facilitator requests that the participants write
one issue, outcome, or initiative (depending on the session) on a post‐it note and to keep producing
post‐it notes until they have exhausted everything they have to say on the topic.
While the participants are writing down their thoughts, the facilitator should walk between them
collecting the completed post‐it notes and placing them randomly on a wall or window. As the notes
are placed, the facilitator should read aloud a selection of the notes. This will stimulate the thinking
of the participants.
When everyone has written down everything they have to say, and the facilitator has stuck all the
notes on the wall, then the participants will be asked to sort the notes into groups. The rule for this
part of the workshop is that the participants must work in silence. They cannot discuss their
thoughts on the grouping. Once everyone is happy, the participants take their seats. At this time the
facilitator will review each group and agree on a title for the group. These groups will later influence
the “islands” in the mind map.
When all three mini workshops are complete, the workshop is over.
The facilitator types up the workshop and prepares the business outcomes mind map. This will
include de‐duping the lists. The issues list does not make the map. Rather it is used to validate that
everything that is included in the map will address the issues.
An important feature of this approach is that the outcomes are collected independently of the
initiatives. This means there is no direct link between the outcomes and initiatives. When the map is
prepared, the author must draw their own conclusions on which initiatives are related to which
outcomes. Microsoft Visio is a good application for preparing the map.
Once the map is prepared, it is critiqued by all or a subset of the participants from the original
workshop. It may take two or three iterations until the map is agreed upon by all.
Viewing the map for the first time can be quite confronting for the participants. The best personal
example of this was when I presented a map to a group of executives in the aviation industry. When
they first saw the map, the room descended into chaos as each manager tried to find their
department or function in the map. When they couldn’t, they turned on me. I explained that each of