Navigating the Marketing Technology Rapids
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A whirlwind tour of the marketing technology landscape, with a discussion of its rapid growth over the past 5 years -- and how it may evolve in the years ahead. A look at why marketing technology is so important to marketing today and how marketing teams can develop marketing technology management capabilities within their organizations.
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Navigating the Marketing Technology Rapids
- 1. Navigating the Class V Marketing Technology Rapids Scott Brinker @chiefmartec
- 2. YouRapidly changing technology Things you want to avoid My goal
- 4. Co-founder & CTO Software and services for marketing apps. Author & Editor Blog on the entwining of marketing & technology.
- 5. Technology Marketing Strategy The Most Interesting Intersection in the World
- 6. Everything digital is controlled by software.
- 8. Analytics/attribution software affects our perceptions. Marketing automation software affects our processes. Social media listening software affects our engagement. Customer experience software affects our touchpoints. CRM software, by definition, affects our relationships.
- 9. Marketer Marketing Software Web Services Client Software Customer Software is the middleman in digital marketing.
- 11. Disclaimer: I am merely an armchair analyst.
- 12. ~100 companies
- 13. ~350 companies
- 16. ~950 companies
- 17. Marketing Experiences Marketing Operations Marketing Middleware Marketing Backbone Platforms Infrastructure Internet
- 18. Internet
- 19. Infrastructure
- 20. Infrastructure
- 21. Infrastructure
- 47. Marketing Experiences Marketing Operations Marketing Middleware Marketing Backbone Platforms Infrastructure Internet
- 48. Aug 2011 Sep 2012 Jan 2014
- 49. Marketing has more software available to it today than any other business function in the history of computing.
- 50. Are 1,000+ marketing technology vendors sustainable?
- 51. Cheap IaaS & PaaS Scalability SaaS Business Models Open Source & APIs Global Talent & Knowledge Inbound Marketing The Perfect Storm
- 52. Cheap IaaS & PaaS Scalability SaaS Business Models Open Source & APIs Global Talent & Knowledge Inbound Marketing Digital marketing is the first major business market born in the era of the cloud.
- 53. Innovation Consolidation Inflow >= Outflow
- 54. There will be consolidation, but it probably won’t be evenly distributed.
- 55. Marketing Experiences Marketing Operations Marketing Middleware Marketing Backbone Platforms Infrastructure Internet
- 56. BACKBONE PLATFORMS MIDDLE- WARE CRM Marketing Automation / Integrated Marketing Web Site / WCM / WEM E-commerce User Mgmt Cloud Connectors APIsTag ManagementData Management Platforms/Customer Data Platforms Customer Data Campaign Data Content Data Catalog Data Correlation Data Core customer data offers the greatest incentives & practicality for consolidation. (Process, insights, and experiences, less so.) Core Customer Data
- 57. Ironically, this kind of platform consolidation can accelerate innovation at the next layer up.
- 63. A Judo move on the challenge of accelerating change.
- 64. One Suite to Rule Them All?
- 65. 2,160 apps
- 66. 29,871 Plugins
- 67. Choice is a good thing. Competition drives prices down, drives innovation up. Choice gives you ways to differentiate.
- 68. • Integration risk • Vendor risk • Management risk Platforms will help mitigate these.
- 69. Damn it, Jim — I’m a marketer, not a systems administrator!
- 70. Damn it, Jim — I’m a marketer, not a systems administrator!
- 71. 10 Rules of Thumb for Developing Your Marketing Technology Strategy
- 72. Collaborate: interdependency of stakeholders Govern: decide rules for who will do what Prioritize: what’s important to your business Satisfice: resist a Quixotic quest for perfection Iterate: continuous improvement, not Big Bang Categorize: infrastructure vs. innovation Standardize to core data: “core” is key Open: favor open architectures & ecosystems Loosely couple: minimize tight dependencies Specialize: empower teams to pick their tools
- 75. CMO: I’m ready to take over our IT spend! CIO: Why me? By 2017 the CMO will spend more on IT than the CIO. – Gartner
- 77. IT Marketing A fascinating intersection of “hybrid” talent.
- 79. Marketing Expertise TechnologyExpertise Old School Marketers New School: Marketing Technologists Creative Technologists Growth Hackers Chief Digital Officers Data Scientists OldSchool IT&Engineers
- 80. Marketing Expertise TechnologyExpertise Marketing Technologist (IT Origin) Marketing Technologist (Marketing Origin) Minimally Viable Technologist MinimallyViableMarketer
- 81. CIO CMO
- 82. CIO CMO
- 88. 81% of large organizations now have the equivalent of a chief marketing technologist role.
- 91. How did we do?
- 92. “…the key meta-trends that will define how all marketing is done in a world of technology enablement...” – Terence Kawaja, CEO LUMA Partners “Scott Brinker helps the reader to understand how technology can be used for both successful marketing strategy and execution.” – Jonathan Becher, CMO SAP Download a free copy at chiefmartec.com
- 93. Co-founder & CTO ion interactive, inc. http://ioninteractive.com sbrinker@ioninteractive.com Twitter: @chiefmartec Author & Editor Chief Marketing Technologist http://chiefmartec.com Thank you!