2. Introduction
Incorporating values and ethics into Business decisions have
become increasingly important
Business schools are ensuring that students graduate with a
knowledge of ethical principles and the critical thinking skills
necessary to analyze and make sound ethical decisions.
3. Business Ethics
Society generally feels that there are certain values that should be
set as the minimum ethical behavior.
To meet the minimum ethical standards, a business must be honest,
obey the law, and not directly infringe on the rights that our society
holds as inalienable human rights.
Some of the Ethical issues involve compensation of employees, job
security for employees, hiring practices, waste management issues,
pollution, and conflicts of interest.
4. Morality & Profitability
Morality means Moral Discipline – Concerned with principles of right
and wrong
Or conforming to standards of behavior & character aligned with the
principles of right and wrong
Profitability - generally is the making of gain in business activity for
the benefit of the owners of the business
5. Role of morality & profitability
We are in the business of preserving & improving human life. All of
our actions must be measured by our success in achieving this goal
– MERCK & COMPANY
Putting profits after people & products was magical at Ford – Don
Petersen, Former CEO, Ford, 1994
Sequence of three P’s – People, products and profits – in this order
– Don Petersen, CEO, Ford.
6. Ethical Profitability
The balance between profits and ethics is term as “ Ethical
Profitability”.
Example: Enron Fallout
Many investors are paying closer attention to a company's ethics,
as well as their profits. These investors realize that a corporate
focus on profits alone—with little regard to ethical standards,
conduct and enforcement—may result in short-term revenue gain,
but long-term profitability may be limited.
In cases like Enron, long-term viability is limited too.
7. 5 Key Areas - Ethical Profitability
Well-balanced companies not only consistently reward owners, investors
and employees with profitable performance, they also genuinely focus on
these five key areas:
1. Leadership by example: To manage well is to lead employees
effectively, ethically and without arrogance. Company owners,
executives and managers must set the highest examples of attitude
and conduct for their employees.
2. Company-wide ethical awareness: Employee when not at work,
practice personal ethics in areas such as caring for others, being kind
and honest, and not harming others. Do these same people, when
they arrive at work, maintain their personal guidelines? In-the-office
ethical behavior includes demonstrating trustworthiness to managers
and coworkers, respecting privacy and avoiding conflicts of interest.
Ethics knows no time clock.
8. 5 Key Areas - Ethical Profitability
3. Strong management of revenue generation and reporting:
Corporate temptation to stretch ethical behavior in revenue
generation and reporting is universal. To overcome these
temptations, revenue-related managers must establish and maintain
a firm stance on ethical marketing, advertising, selling and reporting.
This requires regular dissemination and enforcement of codes of
conduct.
4. High level of internal trust: The level of trust within a company
should reflect the level of trust the company solicits from customers.
If customers are encouraged to put their complete trust in the product
or service, then company teams must do the same with each other.
An increase in trust is a reduction in risk and uncertainty, which in
turn will keep the revenue generation process flowing smoothly.
5. Formal and active compliance program: An organizational ethics
doctrine does have legal benefits. Properly written, published and
disseminated ethical codes will reduce corporate risk if an employee
creates a criminal or civil problem because of poor ethical behavior.
The true test of ethical profitability is whether or not the company is a
positive example to its employees, to its customers and even to other
companies. Such companies practice the truest form of leadership-
by-example. They reach for a higher bar
9. Business Ethics
Defined as written and unwritten
codes of principles and values that
govern decisions and actions within a
company.
Business ethics can be used to
describe the actions of individuals
within an organization, as well as the
organization as a whole.
The organization’s culture sets
standards for determining the
difference between good and bad
decision making and behavior.
10. Importance of Ethical Business Decisions
Co. who wish to thrive long-term must adopt sound
ethical decision-making practices.
Co. who behave in a socially responsible manner are
much more likely to enjoy ultimate success than those
whose actions are motivated solely by profits.
Co. knowing the difference between right and wrong and
choosing what is right is the foundation for ethical
decision making.
Doing the right thing often leads to the greatest financial,
social, and personal rewards in the long run.
11. Factors Impacting Business Ethics
Corporate culture
Existence and application of a written code of ethics
Formal and informal policies and rules
Norms for acceptable behavior
Financial reward system
System for recognizing accomplishment
Company attitude toward employees
How employees are selected for promotions
Hiring practices
Applications of legal behavior
Degree to which professionalism is emphasized
The company’s decision making processes
Behaviors and attitudes of the organization’s leaders
12. 10 Qualities for Good Managers
1. To choose a field thoughtfully
2. To be a good mediocre
3. To create productive
environment
4. To define success
5. To be a good communicator
6. To transfer the skills
7. To build morale
8. To solve the challenges
9. To be sound mind
10. To be a risk taker & solver at
times
15. Personal Ethics
Generally accepted principles of right and wrong governing the conduct
of individuals
Our personal ethical code exerts a profound influence on the way
we behave as businesspeople
The first step to establishing a strong sense of business ethics is for
a society to emphasize strong personal ethics
Expatriate managers may experience more than the usual degree of
pressure to violate their personal ethics
16. Decision-Making Processes
Several studies of unethical behavior in business have concluded
that businesspeople sometimes do not realize they are behaving
unethically primarily because they simple fail to ask….
…. “Is this decision or action ethical?”
Often the result of applying straight-forward business calculus to a
decision without considering important ethical issues
17. Organization Culture
The climate in some businesses does not encourage people to think
through the ethical consequences of business decisions
Result of an organizational culture that deemphasizes business
ethics, reducing all decisions to be purely economic
Corporate culture refers to any set of values, norms, rituals, formal
rules, and physical artefacts that exists in a company.
18. Unrealistic Performance Expectations
Pressure from the parent company to meet unrealistic goals that
can only be attained by cutting corners or acting in an unethical
manner
This often results in managers will violating their own personal
ethics and engage in unethical behavior
An organizational culture with values that reinforce ethical behavior
is an essential ethical component
19. Co-existence of Morality &
Profitability - ideology
Companies having an ideal blend of Morality & Profitability are
visionary companies with strong ideology (ideals)
Ideology – set of basic precepts or beliefs or values that are
subscribed to
Core Ideology exists in these companies not just as words but as a
vital shaping force
Combining both – Genius of the AND – ideology AND profits
These companies do pursue profits or long term shareholder wealth
but they also pursue meaningful ideals of serving humanity.
20. Managerial Teasers
You are in-charge of cash expenses – Your supervisor comes and
asks you for a cheque of 3000 Rs towards expenses he incurred
entertaining a client last night. At lunch your supervisors girlfriend
stops by to pick him up for lunch and you overhear her telling the
receptionist what a great time she had at dinner with your supervisor
the night before
What do you do?
21. Managerial Teasers
You are the HR manager in your company – Your company has a
firm policy regarding cases of theft of company property. Used
company equipment is sold in a bid each month. You see a valued
employee who is 5 months away from retirement, slip an electric drill
and put it in his car.
What do you do?
22. Managerial Teasers
You are the buyer for a retail clothing store. Your store has a policy
of not accepting gifts. However, over the years, salesmen have
offered and other employees have accepted lunch, theater and
sporting event tickets. You arrive home from office one evening and
find a new LCD and DVD player at your doorstep with a note that
says “A personal gift for long lasting friendship “The Divikar
Clothing Company “
What do you do?
23. Managerial Teasers
You are a bank teller working for the bank for the past 6 months,
one of the other tellers at the bank who has become a good friend
tells you that her daughter is extremely ill and has to be operated at
an expense of 9 lakh rupees. Some days later you ask about her
daughters health and she tells you that her daughter is just fine now.
She then confides in you and says she took the money from a
dormant account at the bank to pay for the operation. She assures
you she has started paying it back and will return the entire amount
into the account in some time.
What do you do?
25. Hewlett Packard – ideology
David Packard – Founder Partner
“Profit is not the proper end & aim of management – but it is what
makes all of the proper ends and aims possible” - Packard
Became public in 1957
Initiated an Management development programmed – central to the
long term health of the organization
26. Core values – Hewlett Packard
Company is group of people coming together to exist as an
institution
Purpose is to accomplish something collectively in order to make a
contribution to society
Contribution – to make a product or provide service – to do
something which is of value to the society
Design, develop & manufacture finest electronic equipment for
advancement of science and welfare of humanity
27. Core values – Hewlett Packard
Profit was one of the important objective
But Profit was seen as means to pursue the broader aims of
developing better technology for the welfare of the society
HP’s focus was to provide real satisfaction to customers and be
judged by them
Bigger Growth was ONLY WITHIN the context of making a
contribution
28. Texas Instruments
Texas Instruments defined itself exclusively in terms if
size, growth & profitability
Focus was to grow from a ‘good little company’ to ‘good
BIG company’ – Pat Haggarty, President
Corporate ideology & goals was solely on financial
growth
Focus on growth – even if products were low quality or
made no technical contribution
30. Core values – Johnson & Johnson
Emphasize is on ideals beyond profit
Founded by Robert Johnson in 1886 with the aim to alleviate pain &
disease
Business ideology placed service to customers & concern for
employees ahead of returns to shareholders.
Only when service to customers, employees & management have
been done then the stockholders should receive a FAIR return
31. J & J CREDO
J & J ideology was codified in the credo printed on old
style parchment
The essential ideology – Hierarchy of responsibilities
descends from Customers to Employees to
Management and then to Shareholders
Emphasis on FAIR return rather then MAXIMUM return
to the company and the shareholders
Credo is the link to any Key Decisions
32. J & J – translating credo into
Action
1982 – Tylenol crisis
Tylenol bottles distributed in Chicago laced with cyanide (not by any
employee)
Result – Death of 7 people
J & J used the credo as the basis for its response
33. J & J -Translating Credo into Action
J & J removed all Tylenol bottles from the entire US market and not
just from Chicago
Mounted an intensive communication effort to alert the Public and
deal with the problem
At a estimated cost of $100 million – above efforts
J & J portrayed itself as a company willing to do what’s right,
regardless of cost
34. Bristol Myers
Bristol Myers Pledge – only on paper and not on practice
No Link between their Pledge and core business practices.
Focus is more on Profits and earnings and savings on cost
35. Bristol Myers
Faced an identical problem as faced by J & J
Excedrin tablets were found to be tampered with in DENVER area in
the state of Colorado
Bristol Myers recalled tablets only from the Colorado state and not
from the entire US.
Did not launch any campaign to alert the Public
Focus was more on minimizing losses to the company
37. Merck – Ideology & Values
“We are workers in industry who are genuinely inspired by the ideals
of advancement of medical science & service to Humanity” –
George Merck II, 1935
“Our Business success MEANS victory against disease and help to
humankind” – P.Roy Vagelos, 1991
Core ideal was to preserve and improve human life
These above ideals were translated into action when manufacturing
a drug to cure River Blindness
38. Merck -Translating Values into Action
River Blindness – a disease that infected a million people in Africa &
Latin America with parasitic worms that caused discoloring of skin,
intense itching & painful blindness
Huge market but no revenue - Million customers who could not afford
the product.
Merck still went ahead with their R & D and manufactured the drug
MECTIZAN – hoping that some government or any third parties would
purchase & distribute the products once available.
But the Governments themselves did not have the finance nor did
any third parties come forward
39. Merck -Translating Values into Action
Merck elected to give the drug away free.
It also involved itself directly in its distribution efforts
Why? – Failure to go ahead with MECTIZAN would have
demoralized their scientists and would have gone against their core
value of “preserving & improving human life”
Long term benefit for the company in the form of goodwill which
“somehow always....pay off”
Merck belief – Medicine is for the patient, for the people & not for
profits.
40. Pfizer
Core belief – to make profit out of everything we do –John
McKeen, President
Instead of spending Cash on R & D like Merck, Pfizer
went on acquisition drive
Acquiring 14 companies & diversifying into farm products,
shaving products, etc.
Focus was on making more money regardless of line of
Business
