My keynote presented at ProcessMaker's ProcessCon 2021. One year into the pandemic, business processes and supply chains have been severely disrupted. Organizations that are thriving (or at least surviving) are those that are proactively redesigning and automating their processes to respond quickly to new conditions. Hear about the fundamental, permanent changes to how work is done, and how intelligent process automation has moved from being a luxury to an essential support for businesses.

1. Process Automation for
Business Survival
Lessons Learned From a Year of Disruption
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2. I Wear Two Hats
Industry Analyst Technical Architect
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3. Existing Processes Are Disrupted
• Fluctuating demand
• Fragile supply chains
• Distributed workforce
• Different customer base
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4. Future Processes Will Be Different
• Workforce will remain partially
remote
• Supply chains will be more flexible
• Customers will expect digital
commerce
• Commercial and consumer needs will
overlap
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5. Just Survive? Or Thrive?
Support
Improve
Innovate
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6. Surviving Disruption: Support
• Work from home
• Technology
• Management
• Customer expectations
• Digital interactions
• Contactless delivery
• Flexible processes
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7. Thriving on Disruption: Improve
• Always-on, elastic infrastructure
• Intelligent automation
• Processes
• Decisions
• Goal-oriented metrics
• Support knowledge workers
• Improve customer satisfaction
• Customer self-service
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8. Thriving on Disruption: Innovate
• Continuous process improvement
• Performance monitoring
• Data-driven analysis
• New business models
• Repackaged products
• Different markets
• New technology
• Leverage unused resources
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9. Taking Action
• Understand what you’re doing now
• Goals
• Processes
• Automate where possible
• Internal processes
• Customer self-service
• Reconsider business models
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10. The question is NOT
Is this the new normal?
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11. The question IS
Why weren’t we doing it
this way before?
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12. Questions?
Sandy Kemsley
sandy@kemsleydesign.com
Read my blog at column2.com
Find me on Twitter @skemsley
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