Steve Kenow
2 SlideShares 17 Abonné 42 Suivis
Personal Information
Entreprise/Lieu de travail
Greater Minneapolis-St. Paul Area, Minnesota United States
Profession
Manager, Helpdesk and End User Support
Secteur d’activité
Technology / Software / Internet
Site Web
www.christianwebresources.net
À propos
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
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Mots-clés
icmsexpo cmsx impresscms
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Personal Information
Entreprise/Lieu de travail
Greater Minneapolis-St. Paul Area, Minnesota United States
Profession
Manager, Helpdesk and End User Support
Secteur d’activité
Technology / Software / Internet
Site Web
www.christianwebresources.net
À propos
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
Mots-clés
icmsexpo cmsx impresscms
Tout plus