e-Guide Comme le prouve notre étude récente, le bruit est une préoccupation croissante. Le volume sonore est encore plus amplifié dans les espaces de travail ouverts ne disposant pas d’une bonne acoustique.
Unwelcomed workplace noise disrupts concentration, decreases productivity and increases stress amongst your associates according to a recent University of California study. And these are challenges that are being over-looked in even the most modern of working environments.
This guide illustrates the key acoustic challenges and the measures needed to minimise their effect on your smarter working environment.
"Technology has redefined the boundaries of work so that employees now want flexibility, mobility, and the ability to communicate effectively. At the same time, the organisation must continue to improve productivity, maintain compliance with workplace legislation and operate efficiently in order to compete. All this has led to a change in the way that we utilise the workplace.
New ways of working are changing employee and organisational expectations. How can Human Resources respond?
This paper reveals how organisations are embracing change by adopting the principles of Smarter Working."
Technology has redefined the boundaries of work so that employees now want flexibility, mobility, and the ability to communicate effectively. At the same time, the organisation must continue to improve productivity, maintain compliance with workplace legislation and operate efficiently in order to compete. All this has led to a change in the way that we utilise the workplace.
New ways of working are changing the requirements of both the individual and the organisation. How can IT respond?
This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.
As our recent study proves, it is a key factor in lower levels of staff motivation. It negatively impacts customers who are frustrated when they are asked to repeat themselves. It undermines collaboration between teams and it even disadvantages the business through lower levels of productivity.
Collaboration virtuelle, reconfiguration des bureaux, nouvelles méthodes de travail : ces changements ont un impact sur notre productivité. Mais certains aspects fondamentaux permettant de garantir une meilleure efficacité n’ont-ils pas été négligés ? Qu’en est-il de l’impact du bruit de fond
sur la qualité de nos appels ?
Whether you’re in the office or on the go, to run your business, you need to be connected no matter
where you are. More and more, the employees you’re hiring want the same thing: the flexibility to
choose where and when they work and the technology to keep them connected. Providing this
flexibility is key to staying competitive in an ever-changing market.
Чтобы центры обработки вызовов смогли оказывать услуги на высшем уровне, необходимо понять, как этого достичь. Это возможно, если знать 6 ключевых факторов.
The document summarizes the results of a survey of 75 participants from the UK and Ireland on the benefits and barriers of implementing home working for contact centers. The main benefits identified were improved flexibility for employees and resources, cost reduction, and improved employee engagement. The top barriers were lack of control over employees, engagement challenges, and technology/connectivity issues. Most companies surveyed had implemented or were exploring home working, using broadband and softphones. Responsibility for equipment typically fell to the company.
The increase in remote interaction means that more and more interactions will be via the phone rather than face to face. Your voice and how you use it will become the vital tool for business success
1 in 4 contact centre agents suffer from vocal health issues, find out how the Plantronics portfolio of products and services can help you minimise the risk in this area.
This document discusses home working and how organizations interpret it in different ways. It begins by outlining 5 different scenarios for how organizations view home working - from using home as an overflow space occasionally to seeing home as the primary work hub. It then discusses how organizations can have different perspectives on home working based on factors like their size, whether they are public or private, their cultural heritage, and whether the perspective comes from managers or employees. External factors like the economic climate, green agendas, and generational differences are also discussed as influencing organizational perspectives on home working.
Customer service is changing, broadly driven by three areas - people, places and technology. Find out how changes in these areas can help you deliver better customer service.
Do you believe in your contact centre?
The document discusses implementing a "Simply Smarter Office" through modernizing workspaces and communication tools. It highlights trends like remote working, need for collaboration, and face-to-face meetings. The implementation focuses on optimizing physical workspaces ("Bricks"), unified communication tools ("Bytes"), and training for new skills ("Behaviors"). New audio devices from Plantronics are presented as essential tools for clearer communication. The Simply Smarter Office aims to increase productivity and satisfaction through cost savings, responsiveness, and employee well-being.
The document discusses how workforces are increasingly dispersed globally, requiring better collaboration tools. New tools like conference calling and video conferencing have benefits like reduced travel costs but also challenges like joining calls. The presentation introduces several Plantronics products that aim to make conference calls and meetings smarter and simpler, such as applications that automatically join calls and devices that reduce background noise. It argues these tools are needed to address the complexities of modern remote collaboration.
e-Guide Comme le prouve notre étude récente, le bruit est une préoccupation croissante. Le volume sonore est encore plus amplifié dans les espaces de travail ouverts ne disposant pas d’une bonne acoustique.
Unwelcomed workplace noise disrupts concentration, decreases productivity and increases stress amongst your associates according to a recent University of California study. And these are challenges that are being over-looked in even the most modern of working environments.
This guide illustrates the key acoustic challenges and the measures needed to minimise their effect on your smarter working environment.
"Technology has redefined the boundaries of work so that employees now want flexibility, mobility, and the ability to communicate effectively. At the same time, the organisation must continue to improve productivity, maintain compliance with workplace legislation and operate efficiently in order to compete. All this has led to a change in the way that we utilise the workplace.
New ways of working are changing employee and organisational expectations. How can Human Resources respond?
This paper reveals how organisations are embracing change by adopting the principles of Smarter Working."
Technology has redefined the boundaries of work so that employees now want flexibility, mobility, and the ability to communicate effectively. At the same time, the organisation must continue to improve productivity, maintain compliance with workplace legislation and operate efficiently in order to compete. All this has led to a change in the way that we utilise the workplace.
New ways of working are changing the requirements of both the individual and the organisation. How can IT respond?
This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.
As our recent study proves, it is a key factor in lower levels of staff motivation. It negatively impacts customers who are frustrated when they are asked to repeat themselves. It undermines collaboration between teams and it even disadvantages the business through lower levels of productivity.
Collaboration virtuelle, reconfiguration des bureaux, nouvelles méthodes de travail : ces changements ont un impact sur notre productivité. Mais certains aspects fondamentaux permettant de garantir une meilleure efficacité n’ont-ils pas été négligés ? Qu’en est-il de l’impact du bruit de fond
sur la qualité de nos appels ?
Whether you’re in the office or on the go, to run your business, you need to be connected no matter
where you are. More and more, the employees you’re hiring want the same thing: the flexibility to
choose where and when they work and the technology to keep them connected. Providing this
flexibility is key to staying competitive in an ever-changing market.
Чтобы центры обработки вызовов смогли оказывать услуги на высшем уровне, необходимо понять, как этого достичь. Это возможно, если знать 6 ключевых факторов.
The document summarizes the results of a survey of 75 participants from the UK and Ireland on the benefits and barriers of implementing home working for contact centers. The main benefits identified were improved flexibility for employees and resources, cost reduction, and improved employee engagement. The top barriers were lack of control over employees, engagement challenges, and technology/connectivity issues. Most companies surveyed had implemented or were exploring home working, using broadband and softphones. Responsibility for equipment typically fell to the company.
The increase in remote interaction means that more and more interactions will be via the phone rather than face to face. Your voice and how you use it will become the vital tool for business success
1 in 4 contact centre agents suffer from vocal health issues, find out how the Plantronics portfolio of products and services can help you minimise the risk in this area.
This document discusses home working and how organizations interpret it in different ways. It begins by outlining 5 different scenarios for how organizations view home working - from using home as an overflow space occasionally to seeing home as the primary work hub. It then discusses how organizations can have different perspectives on home working based on factors like their size, whether they are public or private, their cultural heritage, and whether the perspective comes from managers or employees. External factors like the economic climate, green agendas, and generational differences are also discussed as influencing organizational perspectives on home working.
Customer service is changing, broadly driven by three areas - people, places and technology. Find out how changes in these areas can help you deliver better customer service.
Do you believe in your contact centre?
The document discusses implementing a "Simply Smarter Office" through modernizing workspaces and communication tools. It highlights trends like remote working, need for collaboration, and face-to-face meetings. The implementation focuses on optimizing physical workspaces ("Bricks"), unified communication tools ("Bytes"), and training for new skills ("Behaviors"). New audio devices from Plantronics are presented as essential tools for clearer communication. The Simply Smarter Office aims to increase productivity and satisfaction through cost savings, responsiveness, and employee well-being.
The document discusses how workforces are increasingly dispersed globally, requiring better collaboration tools. New tools like conference calling and video conferencing have benefits like reduced travel costs but also challenges like joining calls. The presentation introduces several Plantronics products that aim to make conference calls and meetings smarter and simpler, such as applications that automatically join calls and devices that reduce background noise. It argues these tools are needed to address the complexities of modern remote collaboration.
Encore plus de confort avec l’EncorePro de Plantronics
1. 12% plus léger que le SupraPlus
Plus petit, plus fin, plus léger
Matière respirante
et douce au toucher
Similicuir disponible en
option pour un confort et
un style exceptionnels
Oreillettes redessinées
Grand choix de styles de port
pour tous vos collaborateurs
Convertible, serre-tête, contour d’oreille,
binaural ou monaural
Tenue ajustable
6 axes d’ajustement
pour plus de confort et
un positionnement du
microphone optimal
Déplacez-vous en toute liberté
QuickDisconnect vous permet
de vous éloigner facilement de
votre poste de travail
Cliquez ici
pour plus d’informations
Confort
Les attentes de vos clients ont changé. Aujourd’hui, les appels que votre
entreprise reçoit sont plus longs et plus complexes. Avec la gamme de
micro-casques EncorePro Plantronics, vous profitez du confort nouvelle
génération longue durée dont vous avez besoin pour offrir des interactions
clients intelligentes.