The document outlines 6 key consumer trends for 2021: 1) Home becoming the headquarters as remote work continues, 2) Technology evolving to help adapt to the "next normal", 3) Consumers seeking truthful, unbiased information to combat pandemic fatigue, 4) Businesses providing emotional support to help consumers cope with fear and uncertainty, 5) Consumers seeking nostalgia and familiarity as an escape from stress, and 6) Growing support for diversity, equality and social justice issues. The trends are driven by the ongoing effects of the pandemic on mental health, a shift to accepting uncertainty, and increased sense of shared humanity globally.