The document discusses how to effectively handle conflict in the workplace. It notes that while conflict is inevitable, how it is handled is important. There are generally two types of people when conflict arises: avoiders who shy away from disagreements and seekers who are eager to engage in or create conflict. The document advocates for focusing on issues rather than personal perspectives, checking one's mindset, considering the organizational context, and resolving issues through open communication and cooperation rather than avoidance or escalation. Effective conflict resolution improves relationships, leads to better decisions and outcomes, and provides an opportunity to learn and grow.

1. BUILDING GOOD CONNECTIONS…
There is no such thing as a conflict-free organization. We fight at
work. Sometimes from just anything. We disagree about how to
implement a new system. We battle over which strategy to pursue.
We engage is turf discussions as to who gets to lead a certain
project. And oftentimes, when conflict fires, we become the passive-
aggressive persons toward one another.
And as uncomfortable and draining as conflict can be, conflict in and
of itself isn’t really the problem. It is how we handle it that matters.
In most organizations, it is not the issue that kills the organization,
but unconsciously, it is the people in the organization who deals the
issue and handles the matter.
There are generally two types of people especially when conflict
happens: those who gravitate toward conflict and those who want
to take cover under their desk whenever tensions rise. One type is
called AVOIDERS, they tend to shy away or even hide from
disagreements and the other one is called SEEKERS, these are those
more eager to engage in conflict when it arises oreven find ways to
create it. And this type of behavior doesn’t help solve the issues. It
will just add fire to the tension.
In a professional perspective, conflict is the basic element of
success. It can benefit better work outcomes or betterdecisions.
When you and your co-workers push one another to continuously
ask if there is a better approach, that creative friction is likely to lead
to new solutions.
Conflict provides opportunityto learn and grow. As uncomfortable
as it may feel when someone challenges our ideas, conflict is an
opportunity to learn. You gain experience from incorporating
feedbacks (what did they say? maybe there is something you need
to pause for a moment and rethink rather than automatically react).
The reflections and rethinking will allow you to broaden your
perspective and by that you can think of solutions rather than bluffs.
Conflict improved relationships. By working through conflict
together, you will feel closer to the people around you and gain a
better understanding of what matters to them and how they prefer
to work. Escaping is not the answer to the problem. When you
escape to that problem, you are inflicting more issues and conflict.
But when you work together to resolve the issues, both of you will
understand that it is possible to move beyond conflict,nottoget
entrenchedinaviewpointbuttomake progresstowarda resolution.
So, what is the point of these morning’s input? Let us all be an
instrument of conflict resolution.
1. Focus on the issue, not on the personal perspectives and
emotions. The problem is we always attach ourselves to the
issues. When somebody gives feedback to the situations, we
personalize the feedback and we fight back with personal
emotions, anger, distress, self-pity... and these are
unprofessional behaviors.
2. Check your mindset. Are you in the rational state of mind to
answer the issue? Most issues heighten when the level of
reaction is higher that the level of comprehension. Most
people when caught in the middle of the conflict will say
anything without thinking what they are saying. They just
spoke without minding if they say the right words or treat
the issue. And most often, when people react, they hit others
below their belts.
3. See the situation and your involvement in the issue. One
thing must be certain on this, understand what the conflict is
all about and do not involve when you are not part of the
conflict. Do not steal a scene when you are not part of the
scene. Do not give reactions or opinions when you are not
present in the conflict, because you are not helping them
resolve the issue. You will become fire booster. Just allow

2. those people in conflict to resolve their conflict. When you
want to help, your silence is a big help.
4. Consider the larger organizational context. We must
remember that we affect each other’s company. Our
decisions, our reactions, our perspectives, and our directions
affect the larger organizational context. Escaping or going
out is not a solution. The tangible solution is communication,
understanding and accepting each other’s strengths and
weaknesses. A simple recognition of our lapses doesn’t make
us less of a person. Pride is always the enemy of the state.
When we apologize because we understand that we cause
misunderstanding with others, or what, we are making
ourselves stronger and better. Remember that as human
beings, we are bigger than the conflict, we are bigger than
our emotions, we are bigger than our failures.
5. Resolve the issue and work together. There is nothing better
when you are working together in resolving the conflict. The
more you talk about resolving the issue, the easier you can
solve it. Talk about it, make productive conversation, and
agree on tangible solutions. As said, “walang hindi
nadadaan sa magandang usapan”. Do not wait for the sun to
set before patching this up. I want everyone to have a very
good night sleep. You can only sleep better when you free
yourself from conflict with others.
To close this, I would just like to say, LEARN to LISTEN,
because in listening you can understand everything. Just
remember, we are all equal in footing. We step on the same
ground, we breath the same air, all want to live in peace, all
dies and buried 6 feet below the ground. Therefore, make
use of your day that you won’t hurt anybody. And if there are
instances, you have 24 hours in a day to build and rebuild the
good connections. We are all capable of breaking the barriers
and connect bridges in support of peace. Have a happy and
peaceful week everyone.