Jenn Lim is the CEO and co-founder of Delivering Happiness, which promotes happiness as a business model. She discusses how her passion for happiness developed after experiencing personal and professional setbacks. She explains lessons learned from Zappos' successful culture-focused business model, including committing to core values, transparency, vision, relationships and hiring the right team. Lim advocates applying these lessons to build happier companies, communities and people through Delivering Happiness' People, Companies, Communities approach. The presentation encourages attendees to prioritize happiness and live according to their values to create positive change.