SlideShare une entreprise Scribd logo
Marketing Spend
Management as
Digital Business
Transformation
Takes Center
Stage
Ryan Fernandes
CMO Conference
23rd May 2023
Agenda
• State of Marketing Budget
• Resource Mix
• Consumer Journey Challenge
• Areas of Focus
• Capability building
• Investments in AI tools
• Summary
State of Marketing Budgeting
6.4%
9.5%
10.9%
FinServ, Travel, Tech↑
CPG, R. Estate, Health↔
Resource Mix – Unchanged
Challenges
1. Slow evolution in Agencies
2. Increasing cost & decreasing impact of digital media
3. Push to build in house capabilities
4. High switching cost of MarTech| Latest = Unproven
Managing
Internal
Expectations
Areas of Focus for
CMOs
1. Marketing data and analytics - 26%
2. Customer understanding and
experience management — 23%
3. Marketing technology - 22%
Capability
building
Investments in AI tools
Executive Dashboards
Data Consolidation
Automated Analytics - Reporting
Executive Dashboards
Predictive tools
Content Management
Copy
Image/ design
Personalization
ROI tracking
Resource allocation
Summary
Questions?

Contenu connexe

Similaire à CMO_SpendMgmt_DigitalTransformation

The Marketing Assessment
The Marketing AssessmentThe Marketing Assessment
The Marketing Assessment
PR 20/20
 
The Age Of New Reality Marketing V5.1 Final
The Age Of New Reality Marketing V5.1 FinalThe Age Of New Reality Marketing V5.1 Final
The Age Of New Reality Marketing V5.1 Final
Tony Mooney
 
Idc marketing-automation-workbook
Idc marketing-automation-workbookIdc marketing-automation-workbook
Idc marketing-automation-workbook
mabsiddiq
 
CRM Program Management
CRM Program ManagementCRM Program Management
Transform Business With Online Marketing
Transform Business With Online MarketingTransform Business With Online Marketing
Transform Business With Online Marketing
United Interactive™
 
Operational Marketing Excellence
Operational Marketing ExcellenceOperational Marketing Excellence
Operational Marketing Excellence
Paragon_eu
 
How to Choose the Right Marketing Automation Platform
How to Choose the Right Marketing Automation PlatformHow to Choose the Right Marketing Automation Platform
How to Choose the Right Marketing Automation Platform
Salesfusion
 
Marketing planning and performance measurement solution business case
Marketing planning and performance measurement solution business caseMarketing planning and performance measurement solution business case
Marketing planning and performance measurement solution business case
Nandita Nityanandam
 
Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...
Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...
Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...
Datamatics Business Solutions Ltd.
 
Campaign Operations: Tips to Scale your MOps in 2022
Campaign Operations: Tips to Scale your MOps in 2022Campaign Operations: Tips to Scale your MOps in 2022
Campaign Operations: Tips to Scale your MOps in 2022
Digital Pi - A Merkle Company
 
Marks & Spencer Onboarding Marketing Plan
Marks & Spencer Onboarding Marketing PlanMarks & Spencer Onboarding Marketing Plan
Marks & Spencer Onboarding Marketing Plan
jacoblebo
 
The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...
The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...
The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...
Marketing Score
 
Harness the Power of Your Digital Marketing Tool Box
Harness the Power of Your Digital Marketing Tool BoxHarness the Power of Your Digital Marketing Tool Box
Harness the Power of Your Digital Marketing Tool Box
Perficient, Inc.
 
Deep dive digital innovation - Advance your customer’s business potential
Deep dive digital innovation - Advance your customer’s business potentialDeep dive digital innovation - Advance your customer’s business potential
Deep dive digital innovation - Advance your customer’s business potential
Marketo
 
Bdw driving commercial excellence with analytics-danny kosasih
Bdw driving commercial excellence with analytics-danny kosasihBdw driving commercial excellence with analytics-danny kosasih
Bdw driving commercial excellence with analytics-danny kosasih
Danny D. Kosasih
 
Rapid insights offer brief
Rapid insights offer briefRapid insights offer brief
Rapid insights offer brief
Cole Whitney
 
Making the Case for an Outsourced Demand Center
Making the Case for an Outsourced Demand CenterMaking the Case for an Outsourced Demand Center
Making the Case for an Outsourced Demand Center
edynamic
 
Effectively Managing Online Marketing Programs
Effectively Managing Online Marketing ProgramsEffectively Managing Online Marketing Programs
Effectively Managing Online Marketing Programs
Aquent
 
The business case for an outsourced demand center
The business case for an outsourced demand centerThe business case for an outsourced demand center
The business case for an outsourced demand center
Desouza and Associates Inc.
 
2019 Predictions: What CMOs Demand From MarTech This Year
2019 Predictions: What CMOs Demand From MarTech This Year2019 Predictions: What CMOs Demand From MarTech This Year
2019 Predictions: What CMOs Demand From MarTech This Year
Mapp Digital
 

Similaire à CMO_SpendMgmt_DigitalTransformation (20)

The Marketing Assessment
The Marketing AssessmentThe Marketing Assessment
The Marketing Assessment
 
The Age Of New Reality Marketing V5.1 Final
The Age Of New Reality Marketing V5.1 FinalThe Age Of New Reality Marketing V5.1 Final
The Age Of New Reality Marketing V5.1 Final
 
Idc marketing-automation-workbook
Idc marketing-automation-workbookIdc marketing-automation-workbook
Idc marketing-automation-workbook
 
CRM Program Management
CRM Program ManagementCRM Program Management
CRM Program Management
 
Transform Business With Online Marketing
Transform Business With Online MarketingTransform Business With Online Marketing
Transform Business With Online Marketing
 
Operational Marketing Excellence
Operational Marketing ExcellenceOperational Marketing Excellence
Operational Marketing Excellence
 
How to Choose the Right Marketing Automation Platform
How to Choose the Right Marketing Automation PlatformHow to Choose the Right Marketing Automation Platform
How to Choose the Right Marketing Automation Platform
 
Marketing planning and performance measurement solution business case
Marketing planning and performance measurement solution business caseMarketing planning and performance measurement solution business case
Marketing planning and performance measurement solution business case
 
Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...
Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...
Demand Generation : Accelerating Leads Pipeline For an Enterprise Application...
 
Campaign Operations: Tips to Scale your MOps in 2022
Campaign Operations: Tips to Scale your MOps in 2022Campaign Operations: Tips to Scale your MOps in 2022
Campaign Operations: Tips to Scale your MOps in 2022
 
Marks & Spencer Onboarding Marketing Plan
Marks & Spencer Onboarding Marketing PlanMarks & Spencer Onboarding Marketing Plan
Marks & Spencer Onboarding Marketing Plan
 
The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...
The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...
The Marketing Assessment: How to Use Your Marketing Score to Build Campaigns,...
 
Harness the Power of Your Digital Marketing Tool Box
Harness the Power of Your Digital Marketing Tool BoxHarness the Power of Your Digital Marketing Tool Box
Harness the Power of Your Digital Marketing Tool Box
 
Deep dive digital innovation - Advance your customer’s business potential
Deep dive digital innovation - Advance your customer’s business potentialDeep dive digital innovation - Advance your customer’s business potential
Deep dive digital innovation - Advance your customer’s business potential
 
Bdw driving commercial excellence with analytics-danny kosasih
Bdw driving commercial excellence with analytics-danny kosasihBdw driving commercial excellence with analytics-danny kosasih
Bdw driving commercial excellence with analytics-danny kosasih
 
Rapid insights offer brief
Rapid insights offer briefRapid insights offer brief
Rapid insights offer brief
 
Making the Case for an Outsourced Demand Center
Making the Case for an Outsourced Demand CenterMaking the Case for an Outsourced Demand Center
Making the Case for an Outsourced Demand Center
 
Effectively Managing Online Marketing Programs
Effectively Managing Online Marketing ProgramsEffectively Managing Online Marketing Programs
Effectively Managing Online Marketing Programs
 
The business case for an outsourced demand center
The business case for an outsourced demand centerThe business case for an outsourced demand center
The business case for an outsourced demand center
 
2019 Predictions: What CMOs Demand From MarTech This Year
2019 Predictions: What CMOs Demand From MarTech This Year2019 Predictions: What CMOs Demand From MarTech This Year
2019 Predictions: What CMOs Demand From MarTech This Year
 

Dernier

Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...
Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...
Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...
OECD Directorate for Financial and Enterprise Affairs
 
Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...
Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...
Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...
OECD Directorate for Financial and Enterprise Affairs
 
XP 2024 presentation: A New Look to Leadership
XP 2024 presentation: A New Look to LeadershipXP 2024 presentation: A New Look to Leadership
XP 2024 presentation: A New Look to Leadership
samililja
 
原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样
原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样
原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样
gpww3sf4
 
The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...
The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...
The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...
OECD Directorate for Financial and Enterprise Affairs
 
Using-Presentation-Software-to-the-Fullf.pptx
Using-Presentation-Software-to-the-Fullf.pptxUsing-Presentation-Software-to-the-Fullf.pptx
Using-Presentation-Software-to-the-Fullf.pptx
kainatfatyma9
 
Pro-competitive Industrial Policy – LANE – June 2024 OECD discussion
Pro-competitive Industrial Policy – LANE – June 2024 OECD discussionPro-competitive Industrial Policy – LANE – June 2024 OECD discussion
Pro-competitive Industrial Policy – LANE – June 2024 OECD discussion
OECD Directorate for Financial and Enterprise Affairs
 
Competition and Regulation in Professions and Occupations – ROBSON – June 202...
Competition and Regulation in Professions and Occupations – ROBSON – June 202...Competition and Regulation in Professions and Occupations – ROBSON – June 202...
Competition and Regulation in Professions and Occupations – ROBSON – June 202...
OECD Directorate for Financial and Enterprise Affairs
 
Carrer goals.pptx and their importance in real life
Carrer goals.pptx  and their importance in real lifeCarrer goals.pptx  and their importance in real life
Carrer goals.pptx and their importance in real life
artemacademy2
 
ASONAM2023_presection_slide_track-recommendation.pdf
ASONAM2023_presection_slide_track-recommendation.pdfASONAM2023_presection_slide_track-recommendation.pdf
ASONAM2023_presection_slide_track-recommendation.pdf
ToshihiroIto4
 
The Intersection between Competition and Data Privacy – COLANGELO – June 2024...
The Intersection between Competition and Data Privacy – COLANGELO – June 2024...The Intersection between Competition and Data Privacy – COLANGELO – June 2024...
The Intersection between Competition and Data Privacy – COLANGELO – June 2024...
OECD Directorate for Financial and Enterprise Affairs
 
2024-05-30_meetup_devops_aix-marseille.pdf
2024-05-30_meetup_devops_aix-marseille.pdf2024-05-30_meetup_devops_aix-marseille.pdf
2024-05-30_meetup_devops_aix-marseille.pdf
Frederic Leger
 
Artificial Intelligence, Data and Competition – LIM – June 2024 OECD discussion
Artificial Intelligence, Data and Competition – LIM – June 2024 OECD discussionArtificial Intelligence, Data and Competition – LIM – June 2024 OECD discussion
Artificial Intelligence, Data and Competition – LIM – June 2024 OECD discussion
OECD Directorate for Financial and Enterprise Affairs
 
The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...
The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...
The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...
OECD Directorate for Financial and Enterprise Affairs
 
Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf
Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdfWhy Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf
Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf
Ben Linders
 
The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...
The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...
The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...
OECD Directorate for Financial and Enterprise Affairs
 
Competition and Regulation in Professions and Occupations – OECD – June 2024 ...
Competition and Regulation in Professions and Occupations – OECD – June 2024 ...Competition and Regulation in Professions and Occupations – OECD – June 2024 ...
Competition and Regulation in Professions and Occupations – OECD – June 2024 ...
OECD Directorate for Financial and Enterprise Affairs
 
Disaster Management project for holidays homework and other uses
Disaster Management project for holidays homework and other usesDisaster Management project for holidays homework and other uses
Disaster Management project for holidays homework and other uses
RIDHIMAGARG21
 
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...
Suzanne Lagerweij
 
The remarkable life of Sir Mokshagundam Visvesvaraya.pptx
The remarkable life of Sir Mokshagundam Visvesvaraya.pptxThe remarkable life of Sir Mokshagundam Visvesvaraya.pptx
The remarkable life of Sir Mokshagundam Visvesvaraya.pptx
JiteshKumarChoudhary2
 

Dernier (20)

Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...
Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...
Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...
 
Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...
Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...
Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...
 
XP 2024 presentation: A New Look to Leadership
XP 2024 presentation: A New Look to LeadershipXP 2024 presentation: A New Look to Leadership
XP 2024 presentation: A New Look to Leadership
 
原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样
原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样
原版制作贝德福特大学毕业证(bedfordhire毕业证)硕士文凭原版一模一样
 
The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...
The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...
The Intersection between Competition and Data Privacy – CAPEL – June 2024 OEC...
 
Using-Presentation-Software-to-the-Fullf.pptx
Using-Presentation-Software-to-the-Fullf.pptxUsing-Presentation-Software-to-the-Fullf.pptx
Using-Presentation-Software-to-the-Fullf.pptx
 
Pro-competitive Industrial Policy – LANE – June 2024 OECD discussion
Pro-competitive Industrial Policy – LANE – June 2024 OECD discussionPro-competitive Industrial Policy – LANE – June 2024 OECD discussion
Pro-competitive Industrial Policy – LANE – June 2024 OECD discussion
 
Competition and Regulation in Professions and Occupations – ROBSON – June 202...
Competition and Regulation in Professions and Occupations – ROBSON – June 202...Competition and Regulation in Professions and Occupations – ROBSON – June 202...
Competition and Regulation in Professions and Occupations – ROBSON – June 202...
 
Carrer goals.pptx and their importance in real life
Carrer goals.pptx  and their importance in real lifeCarrer goals.pptx  and their importance in real life
Carrer goals.pptx and their importance in real life
 
ASONAM2023_presection_slide_track-recommendation.pdf
ASONAM2023_presection_slide_track-recommendation.pdfASONAM2023_presection_slide_track-recommendation.pdf
ASONAM2023_presection_slide_track-recommendation.pdf
 
The Intersection between Competition and Data Privacy – COLANGELO – June 2024...
The Intersection between Competition and Data Privacy – COLANGELO – June 2024...The Intersection between Competition and Data Privacy – COLANGELO – June 2024...
The Intersection between Competition and Data Privacy – COLANGELO – June 2024...
 
2024-05-30_meetup_devops_aix-marseille.pdf
2024-05-30_meetup_devops_aix-marseille.pdf2024-05-30_meetup_devops_aix-marseille.pdf
2024-05-30_meetup_devops_aix-marseille.pdf
 
Artificial Intelligence, Data and Competition – LIM – June 2024 OECD discussion
Artificial Intelligence, Data and Competition – LIM – June 2024 OECD discussionArtificial Intelligence, Data and Competition – LIM – June 2024 OECD discussion
Artificial Intelligence, Data and Competition – LIM – June 2024 OECD discussion
 
The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...
The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...
The Intersection between Competition and Data Privacy – KEMP – June 2024 OECD...
 
Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf
Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdfWhy Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf
Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf
 
The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...
The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...
The Intersection between Competition and Data Privacy – OECD – June 2024 OECD...
 
Competition and Regulation in Professions and Occupations – OECD – June 2024 ...
Competition and Regulation in Professions and Occupations – OECD – June 2024 ...Competition and Regulation in Professions and Occupations – OECD – June 2024 ...
Competition and Regulation in Professions and Occupations – OECD – June 2024 ...
 
Disaster Management project for holidays homework and other uses
Disaster Management project for holidays homework and other usesDisaster Management project for holidays homework and other uses
Disaster Management project for holidays homework and other uses
 
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...
 
The remarkable life of Sir Mokshagundam Visvesvaraya.pptx
The remarkable life of Sir Mokshagundam Visvesvaraya.pptxThe remarkable life of Sir Mokshagundam Visvesvaraya.pptx
The remarkable life of Sir Mokshagundam Visvesvaraya.pptx
 

CMO_SpendMgmt_DigitalTransformation

  • 1. Marketing Spend Management as Digital Business Transformation Takes Center Stage Ryan Fernandes CMO Conference 23rd May 2023
  • 2. Agenda • State of Marketing Budget • Resource Mix • Consumer Journey Challenge • Areas of Focus • Capability building • Investments in AI tools • Summary
  • 3. State of Marketing Budgeting 6.4% 9.5% 10.9% FinServ, Travel, Tech↑ CPG, R. Estate, Health↔
  • 4. Resource Mix – Unchanged Challenges 1. Slow evolution in Agencies 2. Increasing cost & decreasing impact of digital media 3. Push to build in house capabilities 4. High switching cost of MarTech| Latest = Unproven
  • 6. Areas of Focus for CMOs 1. Marketing data and analytics - 26% 2. Customer understanding and experience management — 23% 3. Marketing technology - 22%
  • 8. Investments in AI tools Executive Dashboards Data Consolidation Automated Analytics - Reporting Executive Dashboards Predictive tools Content Management Copy Image/ design Personalization ROI tracking Resource allocation

Notes de l'éditeur

  1. The State of Marketing Budget and Strategy 2022
  2. https://blog.red-website-design.co.uk/2022/04/28/the-buyers-journey/
  3. http://www.certius.co/Service/ServiceDetail?id=44&culture=EN