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A COMMUNICATION
PLANNING JOURNEY:
A BRIEF STUDY OF STRATEGY IN
MESSAGE DELIVERY

By Steve-Oh-MG
1
ADVERTISING OVERLOAD TODAY

2
“MEDIA” IS
MORE THAN
A RANDOM
CONTAINER
FOR A
MESSAGE

3
FROM
PUSHING ADS
TO CREATING
MAGNETIC
EXPERIENCES

4
Apply a lens of
Interactivity, disp
ersion, context
and catalyst with
how consumers

EXPERIENCE
brands today through
multiple channels

page 5
WITH A PROCESS THAT DRIVES
HOLISTIC SOLUTIONS

6
THE TOTAL
PRODUCT
EXPERIENCE

Discovery
Experience

Buying
Experience

Using
Experience

Product

Packaging
Experience

S t r i v e to
understand the
to t a l c o n s um e r
ex p e r i e nc e a n d
how media and
te c h n o l o g y
enhance
ex p e r i e nc e s
c o n s um e r ’s
h av e w i t h
brands

Service
Experience

7
THINK CONTACT BEFORE
CONTENT

8
OPTIMIZING ALL TOUCHPOINTS

Paid Media
Mass media
opportunities

Owned Media
Maximize existing
touchpoints and
experiences

Earned Media
Encourage others
to facilitate W.O.M.

9
START WITH THE CONSUMER’S FIRST TOUCHPOINT --AND WORK OUT FROM THERE
Market Wide
Opportunities
Use targeted media
efforts to build overall
awareness

Community
Connections
Connect within their
daily routines and
communities

Surrounding Area
Extend brand
experiences beyond the
store

The Product/Store
Experience
Maximize all existing
touchpoints and
experience
opportunities

10
Maximizing
Existing
Touchpoints
Before
Creating New
Ones

11
ALIGNING CONTACT POINTS ALONG THE
PURCHASE PATH
DREAM
PLAN

Synchronous
points of contact
BUY

Consumer experience
 Purpose-intent
 Action-interaction
12

FOCUS ON MAXIMIZING THE CONSUMER
EXPERIENCE WITH EVERY TOUCHPOINT

page 13

13
EXPERIENCES CONSUMERS HAVE WITH
YOUR BRAND BEYOND SIMPLE GRP’S

And they’re increasingly relationship driven and channel agnostic
IMMERSIVE – PORTABLE – PERSONAL
CONNECTED EXPERIENCES
Creating
Experiential
Opportunities

16
AND NEW PARADIGMS IN BRAND
EXPRESSION

17
18
PROVIDING
MULTIP LE
CONNECTIO N
OPPORTUNITIES
AND SALES

19
MASTER
BEING AN
EXPERIENCE
ARCHITECT
b eyo n d p u s h i n g
impressions, adve
rtising must
design & account
for how
consumers
experience brands
to d ay i n a n o m n i channel
e nv i r o n m e n t
marr ying the
distribution with
how consumers
experience brands
o n T H E I R te r m s

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Notes de l'éditeur

  1. ----- Meeting Notes (11/3/11 18:20) -----how can media effect the product experiencehow can facilitate a positive experience across every touch point?how do we create a total positive experience with media?think through a wide angle-lens….
  2. ----- Meeting Notes (11/3/11 18:20) -----Steve takes it back….
  3. ----- Meeting Notes (11/3/11 18:20) -----were not really media planners but rather media architects…we have to look at where we are going...