DACI is devised for decision-making in project management and leadership circles. It helps ensure everyone involved in decision-making understands their role and responsibilities. Notably, it improves a team’s effectiveness and velocity in completing complex projects when making group decisions.
For a product management team working on a product, their informed group might include top executives in Sales, Marketing, Customer Support, Finance, or other teams.
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DACI is a scalable and collaborative decision-making framework
helpful for project management in terms of fast decision-making,
speeding up the pace of the project, and easing complex group
decision-making processes.
The DACI Decision-Making Framework was developed by software
company Intuit in the 1980s. The purpose of DACI origination is as a
variant to the RACI responsibility assignment matrix.
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The DACI framework assigns specific roles and
responsibilities to team members in the decision-making
process. Here's a breakdown of what each role entails:
Driver
The driver is the project leader or project manager responsible for driving
effective decision-making processes, scheduling meetings, distributing
ideas, assigning tasks, and tracking the progress of the team.
Approver
The approver, typically the business owner or top-level executive, has the final
say in decisions. He may approve or reject decisions depending on their
alignment with the project goal and is ultimately responsible for the outcome.
Contributor
Contributors are subject-matter experts or stakeholders who offer input and
insights into decision-making processes, primarily providing vantage points to
the driver.
Informed
Informed are top-level personnel across the organization, not directly
involved in a project, but want to be updated on project progress to ensure
their work is not affected.
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Transparency
Common Understanding
Momentum
Defined Roles
Indicators of Commonality and Awareness in
Implementing DACI Framework
No smoke-filled rooms here; everyone knows exactly how the
decision was made and who made it.
By extracting information and expertise from across the organization,
a baseline is created to inform the decision as well as those impacted
by it.
Although they facilitate a thorough approach to the decision, they are
all geared toward getting to an answer as quickly as possible.
While often considered the most lengthy and contentious part of the
process, it is clear who gets a say and who doesn’t, removes the
illusion that business decisions are reached in a democratic forum.