- Bhutan aims to build an ICT-enabled knowledge society as a foundation for Gross National Happiness. Its e-governance objectives include ensuring government services are online and accessible, efficient, secure, and sustainable. - Bhutan's digitization journey began in the 1990s and now includes initiatives like a digital identity service providing single sign-on for online services. - Key policies promote principles like digital by default, shared ICT assets, a single source of truth for data, information security and privacy, and need-driven initiatives. Infrastructure includes servers for data, services, analytics and identity. - Lessons from Bhutan include its citizen-centric approach, centralized infrastructure for efficiency, and rankings high in e