This document discusses reducing operational toil through DevOps practices. It defines toil as interrupt-driven, manual work that prevents teams from focusing on innovation. Examples of toil include manually provisioning environments and troubleshooting failed deployments. The document recommends automating processes, enabling self-service, tracking toil levels, and focusing on reducing toil for overburdened teams first. Teams should aim to spend no more than 50% of their time on toil. Reducing toil allows teams to spend more time on strategic work that adds value.