Garry E. Meier, founder of Ephor Group, shares insights from his tour of operational and business process outsourcing facilities in 13 countries in North, Central, and Latin America. He found that while Latin America has seen significant foreign investment in new BPO facilities, overall capacity utilization remains low. Particular opportunities exist in healthcare BPOs expanding in Latin America. Workforce management saw over 25% growth while payroll services grew less than 5% due to slow job growth. Successful service organizations focus on efficiency and productivity over resumes when hiring.