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Mentoring Bootcamp
How to get the best from each other
Ricardo Moraes
Agenda
eShares Mentoring Program
Understanding Mentoring
Mentoring Process
Mentoring Skills
Mentoring program goals
Reduce turnover
Better management
Increase customer
satisfaction
Increase productivity
Mentors’ expectations
Start
Set up the engagement contract
Attitude to build trust
Mentors’ expectations
During
Keep a positive attitude
Regular check-ins
Give directions
Mentors’ expectations
Closing
Develop mentee’s critical thinking
Reduce dependencies
Lack of understanding the benefits
Lack of resources
Lack of a facilitator
Lack of measurement
Risks
Athena’s encouragement and
practical plans for dealing with
personal dilemmas
Challenging
Motivating
Inspiring
Personal & Career Development
Guidance
Experience sharing
Ongoing relationship that can last
Basis
of Mentoring
Mutual trust
Regular “contact” & conversation
Genuine belief in the process
Two-person growth
Principles
of Mentoring
Uniqueness
Uniqueness
Coaching Counseling
Synergy
Learning, not teaching
Empowerment
Responsibility
Relationship
Power-free
Dependencies
Independent critical thinking
Mentees
Mentees
Reflection
Willingness to
learnConfidentiality
Active listening
Commitment
Responsibility
Take on
initiatives
Mentees
Reflection
Willingness to
learnConfidentiality
Active listening
Commitment
Responsibility
Take on
initiatives
Drive the relationship
Make contact
Create agenda
Report on progress
Co-op diary
Come prepared!
Art
of Mentoring
Different Hats
Teacher
Counselor
Referral
Agent
Door Opener
Role Model
Guide
Advisor
Motivator
Mentors
Mentors
Appreciative
Inquiry
Storytelling &
self-disclosure
Positive
challenge
Active listening &
Observation
Concreteness &
Focus
Empathy, Warmth
& Respect
Mentors
Appreciative
Inquiry
Storytelling &
self-disclosure
Positive
challenge
Active listening &
Observation
Concreteness &
Focus
Empathy, Warmth
& Respect
“Ear of child”
Track positive energy
Enhance positive attitude
Mentors
Appreciative
Inquiry
Storytelling &
self-disclosure
Positive
challenge
Active listening &
Observation
Concreteness &
Focus
Empathy, Warmth
& Respect
Be fully present
Watch the “whole person”
Repeat
S.B.I.
Formula for
Feedback
Situation
Describe the situation
Behavior
What they did
Impact
Impact of that behavior
Mentors
Appreciative
Inquiry
Storytelling &
self-disclosure
Positive
challenge
Active listening &
Observation
Concreteness &
Focus
Empathy, Warmth
& Respect
Get inside “other’s shoes”
Eyes, voice & “touch”
Points of view
Mentors
Appreciative
Inquiry
Storytelling &
self-disclosure
Positive
challenge
Active listening &
Observation
Concreteness &
Focus
Empathy, Warmth
& Respect
Open ended questions
Vital few vs. energy sappers
Create a list & rank it
Mentors
Appreciative
Inquiry
Storytelling &
self-disclosure
Positive
challenge
Active listening &
Observation
Concreteness &
Focus
Empathy, Warmth
& Respect
“And what if…”
Speech vs. actions; intent vs. impact
Compassionate “anger”
Mentors
Appreciative
Inquiry
Storytelling &
self-disclosure
Positive
challenge
Active listening &
Observation
Concreteness &
Focus
Empathy, Warmth
& Respect
Choice of stories
Full emotions
Mentee’s stories
Do’s
Real, short & meaningful
Relevant
Engagement
Tone of voice
Characteristics & settings
Time for reflection
Don’ts
Early conclusions
Religious connotations
De-motivating
Mentor’s utility belt
Http://tiny.cc/Mentor-utility-belt
S.M.A.R.T.
Goals
Specific
Measurable
Attainable
Realistic
Timely
Share best practices
Ask for help
...And that is
normal.
Some people
just don’t click
...And that is
normal too.
Sometimes work
isn’t always fun
Positive attitude
Celebrate *all*
achievements
“Success is when I add value to
myself.
Significance is when I add value
to others.”
- John Maxwell

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