Jenn Lim is the CEO and co-founder of Delivering Happiness, a company focused on using business practices to increase happiness. The document discusses how Lim became passionate about happiness after experiencing personal hardships and success at Zappos. It summarizes Delivering Happiness' approach of using core values, transparency, vision, relationships, and culture to create happier companies and communities. Research is presented showing the business benefits of prioritizing employee happiness, such as increased sales, productivity, and profits. The presentation encourages applying these lessons to build sustainable brands and redefine how the world works.