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Klila Ichrak
Hakari Sohaib
Kefi Wael
Amodouni Marwa
Hotel dar ismail tabarka 06_07-08-09 juillet 20117
 Encombrement permanent dans les bureaux de la poste
tunisienne
 L’insatisfaction des clients de la poste tunisienne
Les distributeurs des tickets de la poste
tunisienne ne répond pas aux besoin des
clients
 Réduire le temps d’attente
 Gestion efficace des files d’attente
 Une bonne qualité de service pour satisfaire
aux clients
 Service agréable ,client satisfait
 et la poste non encombrée
 3 Postes de Beja ville (une exemple pilote)
 Bureau de la poste tunisienne Béja ville
 Bureau de la poste tunisienne Vaga mzara
 Bureau de la poste tunisienne Sidi fredj
 Les clients de la poste tunisienne (les citoyens
région Beja)
 La poste tunisienne
 Les opérateurs téléphoniques
 Service SMS
 ‫بال‬‫مسبق‬
 SMS
 Spot publicitaire
 Réseaux sociaux
 Moyens classiques comme les affiches…..
 Adaptable à tous les établissements de
service
 Projet innovant
 Facile à utiliser
 une moyenne annuelle de 32850 utilisateurs
 Une convention signée avec la poste
 Trouver Un partenaire stratégique
 Augmentation de 20% pour les clients de la
poste ciblé qui ont reçu des services pendant
un an
 Augmentation de 45 au nombre des
utilisateurs de ce service pendant deux ans
 Ressources humaine:
 2 développeurs
 Un responsable maintenance
 administrateur
 Ressources financier et
logistique
 Un serveur
 Téléphone
 Matériel informatiques
4500.000 dt par bureau
 Les revenues des SMS
 6570.000 / an
 Le partenaire : ???
 Le projet aura ses propres revenue pour se
développer
 Atteindre plus de 24 Bureau de la poste
tunisienne pendant un ans.
 Le service sera demander par des autres
établissements pendant 3 ans
 Développement d’une application mobile
pour ce service.
 Merci de votre attention

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Groupe 06

  • 1. Klila Ichrak Hakari Sohaib Kefi Wael Amodouni Marwa Hotel dar ismail tabarka 06_07-08-09 juillet 20117
  • 2.
  • 3.  Encombrement permanent dans les bureaux de la poste tunisienne  L’insatisfaction des clients de la poste tunisienne Les distributeurs des tickets de la poste tunisienne ne répond pas aux besoin des clients
  • 4.  Réduire le temps d’attente  Gestion efficace des files d’attente  Une bonne qualité de service pour satisfaire aux clients
  • 5.  Service agréable ,client satisfait  et la poste non encombrée
  • 6.  3 Postes de Beja ville (une exemple pilote)  Bureau de la poste tunisienne Béja ville  Bureau de la poste tunisienne Vaga mzara  Bureau de la poste tunisienne Sidi fredj
  • 7.  Les clients de la poste tunisienne (les citoyens région Beja)  La poste tunisienne  Les opérateurs téléphoniques
  • 8.  Service SMS  ‫بال‬‫مسبق‬
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.  SMS  Spot publicitaire  Réseaux sociaux  Moyens classiques comme les affiches…..
  • 17.  Adaptable à tous les établissements de service  Projet innovant  Facile à utiliser
  • 18.  une moyenne annuelle de 32850 utilisateurs  Une convention signée avec la poste  Trouver Un partenaire stratégique  Augmentation de 20% pour les clients de la poste ciblé qui ont reçu des services pendant un an  Augmentation de 45 au nombre des utilisateurs de ce service pendant deux ans
  • 19.  Ressources humaine:  2 développeurs  Un responsable maintenance  administrateur  Ressources financier et logistique  Un serveur  Téléphone  Matériel informatiques 4500.000 dt par bureau
  • 20.  Les revenues des SMS  6570.000 / an  Le partenaire : ???
  • 21.  Le projet aura ses propres revenue pour se développer  Atteindre plus de 24 Bureau de la poste tunisienne pendant un ans.  Le service sera demander par des autres établissements pendant 3 ans  Développement d’une application mobile pour ce service.
  • 22.  Merci de votre attention