Jonatan Lundin discusses predicting user questions to improve findability in technical documentation. He explains that users have goals they want to achieve using products, which may lead to questions if their understanding is unclear. Predicting questions allows documenting tasks and concepts proactively. Lundin's SeSAM method identifies user knowledge levels and predicts question probabilities to develop targeted search interfaces. Examples show how taxonomies structure interfaces to help users quickly find answers to their questions.
Experientia participated in designing the FredericiaC urban development project in Fredericia, Denmark. The project involved engaging citizens in helping shape the concept and master plan for the development through temporary events and spaces. The goal was to build a process that allowed people and the community to help define the vision for the area and focus on making it a place where low carbon initiatives in mobility, buildings, and services could flourish over the long term through incremental development.
The document summarizes a heuristic evaluation of the design of a wearable device. Key findings from reviewing the out of box experience included: 1) The exterior box could improve the user experience by making critical information clearer before opening, using proper information architecture and highlighting important elements; 2) The secondary packaging could better guide the user by communicating information through labeling components and using diagrams. Design implications focused on improving the unboxing steps and preparation for use through clearer labeling, instructions and packaging design.
1. Living Labs involve co-creating innovations with users early in the development process in real-life environments.
2. They act as open innovation intermediaries that aim to provide structure and governance to user involvement.
3. Involving users is important because it allows observation of user-led practices to identify tacit knowledge and diffuse it, operating at mid-low innovation levels by experimenting locally to generate new meanings.
4. Real-life environments are important because innovation is a societal process where adoption plays a role, and meanings are negotiated socially through modified or new interpretations based on context-specific experimentation.
A model to develop frailty diagnosis tools through mobile devices and a servi...Jesús Fontecha
The document proposes a model for developing frailty diagnosis tools using mobile devices and a service-oriented approach. The model has two parts: (1) a conceptual design that identifies the entities, roles, services, and artifacts involved; and (2) a functional design that specifies the service-oriented procedures and functions. The overall goal is to facilitate automated frailty assessment systems on mobile devices for centralized and objective evaluation.
What’s User Experience and Why Should I Care?Scott Abel
1. The document discusses the importance of user experience design and provides examples of how considering the user perspective leads to more successful products. It describes user experience design as a multidisciplinary field that involves understanding users.
2. The presentation includes a case study where Aptima conducted user research and redesigned a university medical center website based on user needs. Through interviews and card sorting, they developed personas and information architecture to better organize content.
3. Another case study describes redesigning a trainee assessment tool to address usability issues identified after long-term use. Aptima used focus groups, mockups, and usability testing to create a clearer, more intuitive interface for evaluators.
David Steuer "Sustainability: Why Bother?"Jeffrey Lamb
This document discusses why sustainability is important for businesses. It argues that sustainability is about more than just being green - it also encompasses social and economic issues. Consumer demand for sustainable products is growing significantly. Retailers are challenging manufacturers to be more sustainable. Transparency, engagement, and networks are key ways for businesses to connect with consumers on sustainability values and priorities.
La amistad es una relación afectiva entre dos o más personas que se ayudan mutuamente en las buenas y malas situaciones. Cultivar la amistad de manera leal y única es difícil pero valioso, pues atrae personas que estarán ahí en los momentos de necesidad y nunca abandonarán.
Jo finds a dead man outside and is distraught. Inside, Holden recognizes Claire, who claims she was tricked into leading others to kill Holden's family. Dan reveals to Jo that he is a vampire. They decide to go see the Mistress for help. The chapter ends with an unknown person being held and bitten by another seeking blood.
Experientia participated in designing the FredericiaC urban development project in Fredericia, Denmark. The project involved engaging citizens in helping shape the concept and master plan for the development through temporary events and spaces. The goal was to build a process that allowed people and the community to help define the vision for the area and focus on making it a place where low carbon initiatives in mobility, buildings, and services could flourish over the long term through incremental development.
The document summarizes a heuristic evaluation of the design of a wearable device. Key findings from reviewing the out of box experience included: 1) The exterior box could improve the user experience by making critical information clearer before opening, using proper information architecture and highlighting important elements; 2) The secondary packaging could better guide the user by communicating information through labeling components and using diagrams. Design implications focused on improving the unboxing steps and preparation for use through clearer labeling, instructions and packaging design.
1. Living Labs involve co-creating innovations with users early in the development process in real-life environments.
2. They act as open innovation intermediaries that aim to provide structure and governance to user involvement.
3. Involving users is important because it allows observation of user-led practices to identify tacit knowledge and diffuse it, operating at mid-low innovation levels by experimenting locally to generate new meanings.
4. Real-life environments are important because innovation is a societal process where adoption plays a role, and meanings are negotiated socially through modified or new interpretations based on context-specific experimentation.
A model to develop frailty diagnosis tools through mobile devices and a servi...Jesús Fontecha
The document proposes a model for developing frailty diagnosis tools using mobile devices and a service-oriented approach. The model has two parts: (1) a conceptual design that identifies the entities, roles, services, and artifacts involved; and (2) a functional design that specifies the service-oriented procedures and functions. The overall goal is to facilitate automated frailty assessment systems on mobile devices for centralized and objective evaluation.
What’s User Experience and Why Should I Care?Scott Abel
1. The document discusses the importance of user experience design and provides examples of how considering the user perspective leads to more successful products. It describes user experience design as a multidisciplinary field that involves understanding users.
2. The presentation includes a case study where Aptima conducted user research and redesigned a university medical center website based on user needs. Through interviews and card sorting, they developed personas and information architecture to better organize content.
3. Another case study describes redesigning a trainee assessment tool to address usability issues identified after long-term use. Aptima used focus groups, mockups, and usability testing to create a clearer, more intuitive interface for evaluators.
David Steuer "Sustainability: Why Bother?"Jeffrey Lamb
This document discusses why sustainability is important for businesses. It argues that sustainability is about more than just being green - it also encompasses social and economic issues. Consumer demand for sustainable products is growing significantly. Retailers are challenging manufacturers to be more sustainable. Transparency, engagement, and networks are key ways for businesses to connect with consumers on sustainability values and priorities.
La amistad es una relación afectiva entre dos o más personas que se ayudan mutuamente en las buenas y malas situaciones. Cultivar la amistad de manera leal y única es difícil pero valioso, pues atrae personas que estarán ahí en los momentos de necesidad y nunca abandonarán.
Jo finds a dead man outside and is distraught. Inside, Holden recognizes Claire, who claims she was tricked into leading others to kill Holden's family. Dan reveals to Jo that he is a vampire. They decide to go see the Mistress for help. The chapter ends with an unknown person being held and bitten by another seeking blood.
Human(e) machine interaction? A reflection on the development of productsIHM'10
1) Product development processes often have gaps in knowledge about and engagement with users. Designers struggle to truly understand users and incorporate their perspectives.
2) There are calls to move beyond a user-centered approach to one of user integration, where users are systematically involved throughout the development process.
3) While usability aims to ensure effectiveness, efficiency and satisfaction, the full user experience encompasses emotional responses and involvement that must also be considered in design.
This document introduces the topic of mobile usability. It defines usability according to ISO standards and discusses the importance of user research to understand who the users are, what they are trying to accomplish, and the context of use. The document outlines common user research methods and deliverables. It also covers important considerations for designing mobile interfaces, like screen size and input methods. Design features like location awareness are discussed. The document prompts the reader to do exercises in identifying users, designing interfaces, and evaluating interfaces using heuristics. Overall, it orients the reader on best practices for designing usable mobile experiences through user-centered design.
This document discusses various theories and frameworks related to interaction design. It covers topics like:
- The core components of interaction being the human, machine, and their interaction.
- Stages of the interaction design process like identifying user needs, establishing requirements, and evaluation.
- Models for understanding user behavior and cognition like Norman's mental models and Jordan's pleasure model.
- Interface design principles from Nielsen and Schneiderman like consistency, error prevention, and reducing memory load.
- Dimensions of interaction that can be designed like words, visuals, physical objects, time, and behaviors.
- Prioritizing design aspects like technologies, users, activities, and contexts of use.
The document provides an overview of a UX bootcamp that covers user-centered design principles and practices. The bootcamp introduces concepts like user-centered design, user research methods like being the user and observing users, understanding user goals, contexts and mental models, prototyping techniques, and usability testing. It discusses techniques like paper prototyping, storyboarding, and setting up usability tests. The bootcamp aims to teach designers how to design products and services based on understanding user needs through research and iterative design.
Complex User Interfaces Don't Need to Be...ComplexGfK User Centric
Some user interfaces (UIs) can be designed to be incredibly simple and easy to use, whereas other UIs need to incorporate and support some level of complexity, whether it be the agent's screen design for a call center or the user workflow for system admins on enterprise applications. All too often, UIs are painted with broad brush strokes in terms of simple vs. complex.
This webinar presentation addresses the following questions:
• Where does 'complexity' come from?
• What 'complexity' is unavoidable?
• What 'complexity' is avoidable, and how can you avoid it?
User Experience Design Fundamentals - Part 1: Users & GoalsLaura B
#1 in a 3-part series on UX Fundamentals: Users & Goals
* Value & Process
* Goal-directed design
* Users and their goals
* Learn how to articulate the goals of your product’s users
* Learn how to use user goals to assess a website or product
This document provides information about a training project called "DE-SME - Intelligent Furniture - Training for Design, Environment and New Materials in SMEs". It lists the contact information for several individuals involved from the Kuopio Academy of Design in Finland. It then outlines several topics to be covered in the training, including an introduction to user centered design and examples using a case study of a company called "Suupirssi".
Adjusting the Focus: Usability Study Aligns Organization Vision with Communit...Laurie Bennett
One project sponsored by IEEE, two teams of Southern Polytechnic State University graduate students, one structured approach taught by Dr. Carol Barnum, amazing overlapping results. Professor Carol Barnum, together with her graduate students, Laurie Bennett, Jay Jones, and John Weaver present the approach, findings, and recommendations revealed during their usability study conducted for the IEEE website, Engineeringforchange.org. Learn how their different paths taken during the usability study resulted in identifying the same show stopping problem areas.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
The document discusses the topic of web usability workshops. It covers several key areas:
1. An overview of usability and user-centered design.
2. The benefits of usability to businesses and how ensuring usability can help reduce customer frustration and improve satisfaction.
3. Additional topics covered include user research, design methodology, navigation and information architecture.
Things you should know about cloud HR solutions Rob Scott
To get the booklet go to www.presenceofit.com.au/news-events/things-you-should-know-about-cloud-hr-solutions
We are about to release our research booklet entitled "Things you should know about cloud HR solutions". It's a fascinating insight into 8 key areas to be aware of during a cloud HR solution implementation.
Seeking value by Michael Ballé at the European Lean IT Summit 2012Institut Lean France
Michael Ballé from Institut Lean France presented « Seeking value »: learning how to learn what customers really want, and how to get it to them.
More Lean IT presentations on www.lean-it-summit.com
Pmc tips and tricks for usability testingpmcfinland
The document discusses tips and tricks for usability testing. It provides three tips: 1) Know what questions you want to answer with the usability test and be open to learning new questions from users. 2) Thoroughly understand your target users. 3) If you cannot find actual users, recruit participants who can think like users, such as students or colleagues for a new product concept. The document uses examples to illustrate each tip for effective usability testing.
Often, Service Design approaches can ask too much of an organization too soon. The difficulty is how to implement the opportunities uncovered from customer journey mapping. We recognize that companies work in silos and don’t change quickly. We’ve come up with ways to guide organizations through prioritized decision-making that will result in a meaningful change to the customer experience.
This webinar will focus on sharing consulting experiences and thoughts on how organizations can adopt Service Design in a manner that focuses effort and drives measurable business outcomes which work within existing organizational structures.
What is sustainability?
How to design it?
Why it\'s important?
A handout to a presentation by Janne Korhonen from Seos Design, describing some methodologies that Seos uses for sustainable design. Presented to IDBM class 08-09 in Helsinki, 29.10.08
App Development: Beginning with the end-user in mindFemi Longe
This document discusses developing software with a user-centric mindset by focusing on designing apps that meet user needs and wants. It emphasizes that apps are products that should appeal to and provide value for users. It provides tips for understanding users, such as creating user personas, and establishes principles for good user experience design like consistency, learnability and forming a dialogue. The overall message is that building useful products requires considering the user perspective and working as a team to deliver value to users.
The document discusses the steps involved in producing an educational multimedia project, including defining the project title in the analysis phase, gathering materials such as text, graphics, audio and video, and using an authoring tool like Toolbook Assistant 2004 to integrate the elements and create an interactive multimedia program. A production team is typically involved consisting of roles such as project manager, subject matter expert, graphic artist, programmer, and more.
UX Research: What They Don't Teach You in Grad SchoolGfK User Centric
Three case studies on UX techniques and methodologies that will inspire, amaze, and possibly strike fear. But, through it all, lessons learned from the field and fundamentals of UX research will be presented. The goal is to depart with practical perspectives and sufficient rigor to guide a course towards a customer aware corporate strategy.
*Please note we had technical difficulties during the Q&A so we were unable to 'close out' properly but the presentation was recorded without issue.*
Contenu connexe
Similaire à Is it possible to predict user questions?
Human(e) machine interaction? A reflection on the development of productsIHM'10
1) Product development processes often have gaps in knowledge about and engagement with users. Designers struggle to truly understand users and incorporate their perspectives.
2) There are calls to move beyond a user-centered approach to one of user integration, where users are systematically involved throughout the development process.
3) While usability aims to ensure effectiveness, efficiency and satisfaction, the full user experience encompasses emotional responses and involvement that must also be considered in design.
This document introduces the topic of mobile usability. It defines usability according to ISO standards and discusses the importance of user research to understand who the users are, what they are trying to accomplish, and the context of use. The document outlines common user research methods and deliverables. It also covers important considerations for designing mobile interfaces, like screen size and input methods. Design features like location awareness are discussed. The document prompts the reader to do exercises in identifying users, designing interfaces, and evaluating interfaces using heuristics. Overall, it orients the reader on best practices for designing usable mobile experiences through user-centered design.
This document discusses various theories and frameworks related to interaction design. It covers topics like:
- The core components of interaction being the human, machine, and their interaction.
- Stages of the interaction design process like identifying user needs, establishing requirements, and evaluation.
- Models for understanding user behavior and cognition like Norman's mental models and Jordan's pleasure model.
- Interface design principles from Nielsen and Schneiderman like consistency, error prevention, and reducing memory load.
- Dimensions of interaction that can be designed like words, visuals, physical objects, time, and behaviors.
- Prioritizing design aspects like technologies, users, activities, and contexts of use.
The document provides an overview of a UX bootcamp that covers user-centered design principles and practices. The bootcamp introduces concepts like user-centered design, user research methods like being the user and observing users, understanding user goals, contexts and mental models, prototyping techniques, and usability testing. It discusses techniques like paper prototyping, storyboarding, and setting up usability tests. The bootcamp aims to teach designers how to design products and services based on understanding user needs through research and iterative design.
Complex User Interfaces Don't Need to Be...ComplexGfK User Centric
Some user interfaces (UIs) can be designed to be incredibly simple and easy to use, whereas other UIs need to incorporate and support some level of complexity, whether it be the agent's screen design for a call center or the user workflow for system admins on enterprise applications. All too often, UIs are painted with broad brush strokes in terms of simple vs. complex.
This webinar presentation addresses the following questions:
• Where does 'complexity' come from?
• What 'complexity' is unavoidable?
• What 'complexity' is avoidable, and how can you avoid it?
User Experience Design Fundamentals - Part 1: Users & GoalsLaura B
#1 in a 3-part series on UX Fundamentals: Users & Goals
* Value & Process
* Goal-directed design
* Users and their goals
* Learn how to articulate the goals of your product’s users
* Learn how to use user goals to assess a website or product
This document provides information about a training project called "DE-SME - Intelligent Furniture - Training for Design, Environment and New Materials in SMEs". It lists the contact information for several individuals involved from the Kuopio Academy of Design in Finland. It then outlines several topics to be covered in the training, including an introduction to user centered design and examples using a case study of a company called "Suupirssi".
Adjusting the Focus: Usability Study Aligns Organization Vision with Communit...Laurie Bennett
One project sponsored by IEEE, two teams of Southern Polytechnic State University graduate students, one structured approach taught by Dr. Carol Barnum, amazing overlapping results. Professor Carol Barnum, together with her graduate students, Laurie Bennett, Jay Jones, and John Weaver present the approach, findings, and recommendations revealed during their usability study conducted for the IEEE website, Engineeringforchange.org. Learn how their different paths taken during the usability study resulted in identifying the same show stopping problem areas.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
The document discusses the topic of web usability workshops. It covers several key areas:
1. An overview of usability and user-centered design.
2. The benefits of usability to businesses and how ensuring usability can help reduce customer frustration and improve satisfaction.
3. Additional topics covered include user research, design methodology, navigation and information architecture.
Things you should know about cloud HR solutions Rob Scott
To get the booklet go to www.presenceofit.com.au/news-events/things-you-should-know-about-cloud-hr-solutions
We are about to release our research booklet entitled "Things you should know about cloud HR solutions". It's a fascinating insight into 8 key areas to be aware of during a cloud HR solution implementation.
Seeking value by Michael Ballé at the European Lean IT Summit 2012Institut Lean France
Michael Ballé from Institut Lean France presented « Seeking value »: learning how to learn what customers really want, and how to get it to them.
More Lean IT presentations on www.lean-it-summit.com
Pmc tips and tricks for usability testingpmcfinland
The document discusses tips and tricks for usability testing. It provides three tips: 1) Know what questions you want to answer with the usability test and be open to learning new questions from users. 2) Thoroughly understand your target users. 3) If you cannot find actual users, recruit participants who can think like users, such as students or colleagues for a new product concept. The document uses examples to illustrate each tip for effective usability testing.
Often, Service Design approaches can ask too much of an organization too soon. The difficulty is how to implement the opportunities uncovered from customer journey mapping. We recognize that companies work in silos and don’t change quickly. We’ve come up with ways to guide organizations through prioritized decision-making that will result in a meaningful change to the customer experience.
This webinar will focus on sharing consulting experiences and thoughts on how organizations can adopt Service Design in a manner that focuses effort and drives measurable business outcomes which work within existing organizational structures.
What is sustainability?
How to design it?
Why it\'s important?
A handout to a presentation by Janne Korhonen from Seos Design, describing some methodologies that Seos uses for sustainable design. Presented to IDBM class 08-09 in Helsinki, 29.10.08
App Development: Beginning with the end-user in mindFemi Longe
This document discusses developing software with a user-centric mindset by focusing on designing apps that meet user needs and wants. It emphasizes that apps are products that should appeal to and provide value for users. It provides tips for understanding users, such as creating user personas, and establishes principles for good user experience design like consistency, learnability and forming a dialogue. The overall message is that building useful products requires considering the user perspective and working as a team to deliver value to users.
The document discusses the steps involved in producing an educational multimedia project, including defining the project title in the analysis phase, gathering materials such as text, graphics, audio and video, and using an authoring tool like Toolbook Assistant 2004 to integrate the elements and create an interactive multimedia program. A production team is typically involved consisting of roles such as project manager, subject matter expert, graphic artist, programmer, and more.
UX Research: What They Don't Teach You in Grad SchoolGfK User Centric
Three case studies on UX techniques and methodologies that will inspire, amaze, and possibly strike fear. But, through it all, lessons learned from the field and fundamentals of UX research will be presented. The goal is to depart with practical perspectives and sufficient rigor to guide a course towards a customer aware corporate strategy.
*Please note we had technical difficulties during the Q&A so we were unable to 'close out' properly but the presentation was recorded without issue.*
Similaire à Is it possible to predict user questions? (20)