Knowledge Management and Office 365

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This document discusses using Office 365 tools to support knowledge management. It outlines the various collaboration tools in Office 365 like Groups, SharePoint, Yammer and Teams. It emphasizes using these tools strategically by determining who needs to collaborate, desired outcomes, and having a plan for where content is stored and shared. The document advocates for making sharing and collaboration easy across tools and enabling mobile access to drive knowledge management outcomes.

Business

Knowledge
Management and
Office 365: What
You Need to Know
Susan Hanley
sue@susanhanley.com
www.susanhanley.com
SIKM Leaders – March 20, 2018

With whom do I
need to collaborate?
What are the
outcomes that I want
to achieve?

Office 365 Groups
Chat-based
Workspace
Mail &
Calendar
Voice, Video &
Meetings
Sites & Content
Management
Enterprise
Communities & Social

SharePoint is the Files Experience Oprah of Office 365!
Everyone gets a doc lib!

“Knowledge
management
doesn’t happen
until somebody
reuses
something”
Stan Garfield, former Community
Evangelist, Deloitte

Search provides
context :
Is this the person
who can help me?

Easy access to common
commands
Pin important files for
high visibility
Use columns to sort,
filter, and group
content. Easily add new
columns.
Inline
preview so
you know
you’re
working
with the
right
document
Information
panel lets
you edit
metadata
without
leaving the
context of
the library
At-a-glance
update on
permissions
and activity
Drag-and-
drop files to
share with
group

Point/Counterpoint
on Co-Authoring
Marc Anderson tries
co-authoring:
http://bit.ly/2l9kWDO
Julie Turner presents
the other side:
http://bit.ly/2l9whDO

KM outcomes
need strategies
for collaboration
and content

INTRANET COMMUNITIES






Collaboration and Content Strategies



TEAMS

Critical Team Content Strategy for KM
Outcomes: What goes where?

Private by default
– typically work
starts here

We need to make sharing and
collaboration super easy!
Work is what you do;
it’s not where you do it.
Mobile experiences
power KM outcomes

sue@susanhanley.com
www.computerworld.com/blog/essential-sharepoint
www.linkedin.com/in/susanhanley
@susanhanley
www.susanhanley.com
Susan Hanley
Information Architecture
User Adoption
Governance
Metrics
Knowledge Management
Intranets & Collaboration Solutions

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