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LokvaniProject
By: Mohammad Omid Jami
29/09/2018
Content
❑Introduction
❑Utter Pardish
❑Goals and objectives
❑Services
❑Benefits and beneficiaries
❑Status
❑Challenges
❑Conclusion
26-04-2019 2
Introduction
•An internet kiosik based G2C interface
•In the Sitapur(a district in Utter Pardish)
•Launched in the year of 2004
•A PPP e-Governance program
•One of the most successful, popular and
influential e governance solutions implemented
in India
•The Voice of People
26-04-2019 3
•88% Rural Population
•61 % Literacy Rate
•Population: 4,483,992
•Language: Hindi, Urdu & Awadhi
•Tehsil: 7
•Population: 199,812,341
•Litracy rate: 69.72%
•Capital: Locknow
•Districts: 75
•India’s fourth-largest state in
terms of land
●India's most populas state
26-04-2019 4
Goals and Objectives
●Provide efficient and responsive services;
●Increase transparency and accountability;
●Increase the efficiency of manpower;
●Accelerate the responsive time;
●Facilitate any time- any where services 24/7;
●Provides services in a professional and citizen
friendly environment.
26-04-2019 5
Services
●Online submission, monitoring and disposal of public
complaints;
●Single window services:
–Birth, death, caste, income, and domicile CERTIFICATES
●Tendering Services
●Status of arms license applications
●Information about:
–Local employment opportunities
–Various government works, schemes, expenditures, beneficiaries
●Online land records
26-04-2019 6
Beneficiaries and Benefits
●Citizens
–Key beneficiaries
–Money and time saving
●Government
–Save time to monitor
●Kiosek Owners
–One complain generates 25Rs for kiosks
26-04-2019 7
Public Grievance Redressal - Lokvani System
26-04-2019 8
Status
●82000 compliant by 2006 3th Dec
–93% has been disposed
–90 Lokvani Centers
●By 21/march/2013
–179,163 total complaints received
–177725 disposed complaints
–1438 pending complaints
–860 defaulter complaints26-04-2019 9
Conclusion
●Prime ministers Award for
Excellence in Public
Administration
●Microsoft Award
●Dataquest e-Governance
Champion Award 2006
●Manthan- AIF Award 2006
●Golden Icon Award at National e-
Governance Conference 2006
●http://sitapur.nic.in/lokvani26-04-2019 10
Thank you for your
attention
‫مننه‬ ‫ډیره‬
DHANYAWAD
26-04-2019 11
References
●1. Sharma, Vinay and Seth, Piyush, Effective Public Private Partnership through
E-Governance Facilitation, downloaded on 27/08/2018 on
●http://www.csi-sigegov.org/critical_pdf/22_194-206.pdf
●2. Lokvani- a Case of Public-Private Partnership in eGovernance, Centre for
Innovations in Public Systems-E-Governance, Downloaded on 28/08/2018 from Blow
Link:
●http://www.cips.org.in/documents/DownloadPDF/downloadpdf.php?id=145&categor
y=E-Governance
●3. Lokvani, Downloaded on 28/08/2018 from Below link:
●http://indiagovernance.gov.in/files/Lokvani.pdf
●4. Government Knowledge Centre Offical website , visited on 28/08/2018
http://indiagovernance.gov.in/bestpractices.php?id=3
26-04-2019 12

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Lokvani project in Utter Pardish

  • 2. Content ❑Introduction ❑Utter Pardish ❑Goals and objectives ❑Services ❑Benefits and beneficiaries ❑Status ❑Challenges ❑Conclusion 26-04-2019 2
  • 3. Introduction •An internet kiosik based G2C interface •In the Sitapur(a district in Utter Pardish) •Launched in the year of 2004 •A PPP e-Governance program •One of the most successful, popular and influential e governance solutions implemented in India •The Voice of People 26-04-2019 3
  • 4. •88% Rural Population •61 % Literacy Rate •Population: 4,483,992 •Language: Hindi, Urdu & Awadhi •Tehsil: 7 •Population: 199,812,341 •Litracy rate: 69.72% •Capital: Locknow •Districts: 75 •India’s fourth-largest state in terms of land ●India's most populas state 26-04-2019 4
  • 5. Goals and Objectives ●Provide efficient and responsive services; ●Increase transparency and accountability; ●Increase the efficiency of manpower; ●Accelerate the responsive time; ●Facilitate any time- any where services 24/7; ●Provides services in a professional and citizen friendly environment. 26-04-2019 5
  • 6. Services ●Online submission, monitoring and disposal of public complaints; ●Single window services: –Birth, death, caste, income, and domicile CERTIFICATES ●Tendering Services ●Status of arms license applications ●Information about: –Local employment opportunities –Various government works, schemes, expenditures, beneficiaries ●Online land records 26-04-2019 6
  • 7. Beneficiaries and Benefits ●Citizens –Key beneficiaries –Money and time saving ●Government –Save time to monitor ●Kiosek Owners –One complain generates 25Rs for kiosks 26-04-2019 7
  • 8. Public Grievance Redressal - Lokvani System 26-04-2019 8
  • 9. Status ●82000 compliant by 2006 3th Dec –93% has been disposed –90 Lokvani Centers ●By 21/march/2013 –179,163 total complaints received –177725 disposed complaints –1438 pending complaints –860 defaulter complaints26-04-2019 9
  • 10. Conclusion ●Prime ministers Award for Excellence in Public Administration ●Microsoft Award ●Dataquest e-Governance Champion Award 2006 ●Manthan- AIF Award 2006 ●Golden Icon Award at National e- Governance Conference 2006 ●http://sitapur.nic.in/lokvani26-04-2019 10
  • 11. Thank you for your attention ‫مننه‬ ‫ډیره‬ DHANYAWAD 26-04-2019 11
  • 12. References ●1. Sharma, Vinay and Seth, Piyush, Effective Public Private Partnership through E-Governance Facilitation, downloaded on 27/08/2018 on ●http://www.csi-sigegov.org/critical_pdf/22_194-206.pdf ●2. Lokvani- a Case of Public-Private Partnership in eGovernance, Centre for Innovations in Public Systems-E-Governance, Downloaded on 28/08/2018 from Blow Link: ●http://www.cips.org.in/documents/DownloadPDF/downloadpdf.php?id=145&categor y=E-Governance ●3. Lokvani, Downloaded on 28/08/2018 from Below link: ●http://indiagovernance.gov.in/files/Lokvani.pdf ●4. Government Knowledge Centre Offical website , visited on 28/08/2018 http://indiagovernance.gov.in/bestpractices.php?id=3 26-04-2019 12