The document summarizes Moldova's e-government transformation journey. It discusses how e-government reforms have streamlined public services, modernized governance, and increased economic competitiveness and transparency. Key initiatives include a government portal providing over 100 online services, digital signature and authentication services, an e-payment platform, cloud services, an interoperability platform, and open data portal. Challenges addressed include increasing access to digital services among lower-income groups and those in rural areas. The reforms aim to make services customer-centric, consolidated, simplified, and available through multiple channels including online and mobile.
E-government in Poland - strategy, enterprise architecture and key projects -...Michal Bukowski, MBA, P2P
This document discusses e-government strategies and enterprise architecture in Poland. It provides an overview of key Polish e-government regulations and programs, including the National Integrated Information Programme and National Interoperability Framework. It also describes Poland's government enterprise architecture approach, which includes an enterprise architecture for the public sector that is aligned with the European Interoperability Reference Architecture. The architecture aims to reduce duplication, increase interoperability between public services, and provide citizens with a single portal.
This document discusses the transition from e-government to open government. It begins by defining e-government and describing Austria's implementation of e-government systems. Drivers of change like digitization, mobility and connectivity are pushing governments toward more openness. Current topics discussed include the integration of internal and external services, open data, and smart cities. The document advocates for fields of action like digital governance frameworks, open data portals, governance models, legal frameworks and interoperability to advance open government.
E-government refers to the use of information and communication technologies by government agencies to provide more convenient, efficient, and transparent services to citizens and businesses. The key components of e-government are the technological, social, political, and service aspects. E-government aims to transform government services through digital means to improve delivery of information and public services. E-governance differs from e-government in that it focuses more on wider citizen participation in decision making through the use of technology.
Gov.24 - ministry of the interior and safety gov korearidhofitrah
This document summarizes the history and services provided by Gov.24, South Korea's integrated public service portal. Gov.24 allows citizens to access over 13,900 public institution websites and 90,000 administrative services in one place online or via mobile. It provides a one-stop shop for citizens to find information, apply for services, and check application statuses across central and local government agencies. Over the past 20 years, Gov.24 has expanded the number of available services, implemented new technologies to improve access and convenience, and increased personnel to support a growing user base of over 30 million members.
The Public Service Hall in Georgia provides consolidated access to hundreds of public and private services through a single front office. It has established efficient service delivery processes that allow most services to be completed within 5 minutes. The Hall engages citizens for feedback and has improved services for accessibility based on user input. International evaluations have recognized it for delivering high quality, reliable public services with high customer satisfaction.
Richard Kerby.Trends from the UN 2014 e-Government Survey - Data DaysSarahBuelens
The document discusses the 2014 UN E-Government Survey. It provides an overview of the survey's methodology for assessing and ranking 193 countries' e-government development. The survey examines four stages of online service development and uses composite indices to measure a country's online service index, telecommunication infrastructure index, and human capital index. The 2014 survey focuses on themes like e-participation, whole-of-government approaches, and strategies for bridging digital divides.
E-government consists of government services provided online through websites and transactions completed electronically. It ranges from basic informational websites to more advanced services that allow financial transactions and two-way communication between governments and citizens. E-government aims to improve access to services, increase government accountability, and transform how services are delivered to better meet citizen needs. It develops through phases from an emerging informational presence to a networked presence with integrated online interactions across government agencies and constituents.
Presentation held by Ms. Elena Stamatovska as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
E-government in Poland - strategy, enterprise architecture and key projects -...Michal Bukowski, MBA, P2P
This document discusses e-government strategies and enterprise architecture in Poland. It provides an overview of key Polish e-government regulations and programs, including the National Integrated Information Programme and National Interoperability Framework. It also describes Poland's government enterprise architecture approach, which includes an enterprise architecture for the public sector that is aligned with the European Interoperability Reference Architecture. The architecture aims to reduce duplication, increase interoperability between public services, and provide citizens with a single portal.
This document discusses the transition from e-government to open government. It begins by defining e-government and describing Austria's implementation of e-government systems. Drivers of change like digitization, mobility and connectivity are pushing governments toward more openness. Current topics discussed include the integration of internal and external services, open data, and smart cities. The document advocates for fields of action like digital governance frameworks, open data portals, governance models, legal frameworks and interoperability to advance open government.
E-government refers to the use of information and communication technologies by government agencies to provide more convenient, efficient, and transparent services to citizens and businesses. The key components of e-government are the technological, social, political, and service aspects. E-government aims to transform government services through digital means to improve delivery of information and public services. E-governance differs from e-government in that it focuses more on wider citizen participation in decision making through the use of technology.
Gov.24 - ministry of the interior and safety gov korearidhofitrah
This document summarizes the history and services provided by Gov.24, South Korea's integrated public service portal. Gov.24 allows citizens to access over 13,900 public institution websites and 90,000 administrative services in one place online or via mobile. It provides a one-stop shop for citizens to find information, apply for services, and check application statuses across central and local government agencies. Over the past 20 years, Gov.24 has expanded the number of available services, implemented new technologies to improve access and convenience, and increased personnel to support a growing user base of over 30 million members.
The Public Service Hall in Georgia provides consolidated access to hundreds of public and private services through a single front office. It has established efficient service delivery processes that allow most services to be completed within 5 minutes. The Hall engages citizens for feedback and has improved services for accessibility based on user input. International evaluations have recognized it for delivering high quality, reliable public services with high customer satisfaction.
Richard Kerby.Trends from the UN 2014 e-Government Survey - Data DaysSarahBuelens
The document discusses the 2014 UN E-Government Survey. It provides an overview of the survey's methodology for assessing and ranking 193 countries' e-government development. The survey examines four stages of online service development and uses composite indices to measure a country's online service index, telecommunication infrastructure index, and human capital index. The 2014 survey focuses on themes like e-participation, whole-of-government approaches, and strategies for bridging digital divides.
E-government consists of government services provided online through websites and transactions completed electronically. It ranges from basic informational websites to more advanced services that allow financial transactions and two-way communication between governments and citizens. E-government aims to improve access to services, increase government accountability, and transform how services are delivered to better meet citizen needs. It develops through phases from an emerging informational presence to a networked presence with integrated online interactions across government agencies and constituents.
Presentation held by Ms. Elena Stamatovska as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
A flagship CTO event, this has grown into a platform for knowledge-sharing among peer groups steering ICT projects in e-delivery of health care, education and governance. This Forum echoes the Commonwealth's 2013 theme: The Road Ahead for Africa.
Ec2009 ch07 e government e-learning e-supply chains collaborative commerce an...Nuth Otanasap
The document discusses e-government, e-learning, and other e-commerce applications. It describes how Cisco Systems implemented an e-learning system to train employees and customers. E-government initiatives including services provided to citizens and businesses are also covered. The document concludes with discussions of knowledge management, customer-to-customer e-commerce, and peer-to-peer networks and applications.
EY Insights -- Legacy to leading: transforming public sector procurementJustin Badlam
Over the past decade, governments have taken a number of steps to improve the procurement function: the introduction of category management, contract vehicle consolidation, and the roll out of more sophisticated IT systems for managing purchases. These actions have improved the performance of procurement offices, yet pain points still persist. Fragmented buying practices, increasing complexity of the procurement process, and administrative layers make government buying more expensive and less efficient. The labyrinth of rules, processes, and paper-based procedures are incompatible with today’s pace of business. The convergence of digital technologies, analytics and collaboration enables government procurement offices to unlock cost savings, improve performance, and deliver a public sector that works better for citizens.
The document summarizes Korea's launch of e-Government initiatives in November 2002. Key points include:
- Korea launched e-Government to provide more convenient online services for citizens and businesses.
- Services are now faster, more accurate and accessible anywhere through a single online portal. Citizens can access services with fewer documents.
- E-Government aims to make the government more efficient, productive, transparent and democratic through online administration and information sharing between agencies.
The document is a letter submitted to the U.S. Securities and Exchange Commission providing comments on the SEC's 21st Century Disclosure Initiative. The letter recommends that the SEC mandate XBRL as the reporting standard and move towards continuous, machine-readable reporting of raw financial data. This would eliminate rendered reports and democratize access to information, giving all investors equal access to make better investment decisions. The letter also calls for expanded disclosure requirements and a culture of transparency and accountability among financial preparers.
The document discusses e-government, which refers to the use of digital technologies and the internet by government agencies to provide information and services to citizens, businesses, employees, and other government entities. It outlines the primary models of e-government delivery (G2C, G2B, G2E, G2G) and discusses advantages like increased transparency and convenience, as well as disadvantages such as potential lack of access or privacy issues. It also provides examples of e-government services and compares e-government initiatives in different countries.
This document discusses strategies for developing an effective electronic governance (e-governance) system, outlining both its benefits and challenges. The main points are:
1) E-governance can improve government efficiency, service quality, and policy outcomes, as well as economic objectives, but faces challenges like legal barriers, funding issues, technology changes, and the digital divide.
2) A strategic e-governance plan is needed to address challenges and realize benefits like increased transparency, citizen engagement, and administrative reform.
3) Key strategies include overcoming legal barriers, establishing shared infrastructure and standards, planning for technology changes, and addressing the digital divide.
The document discusses mobile government (M-GOV) considerations and Alagoas state's experience with M-GOV in Brazil. It defines M-GOV as using mobile technologies as a channel for government-society relationships and an extension of e-government. Alagoas has developed several M-GOV services accessible via mobile phones, including information services, administrative procedures, and vehicle/driver status. It plans to expand its transparency portal to mobile phones to allow citizens to monitor government finances from their phones. The goal is to use mobile phones as a major channel for digital inclusion and expand e-government access to Alagoas's 1.6 million mobile subscribers.
E-government refers to the use of information and communication technologies by government agencies to improve services for citizens, businesses, employees, and other government agencies. It involves using electronic media like the internet, phones, and computers to facilitate government processes and provide services. E-government can benefit governments by making services cheaper, more efficient, faster, and enabling new services. The document outlines the vision, mission, and strategies of the Philippines' e-government initiative, which aims to provide responsive online citizen-centered services through projects like a government portal, e-tax system, and interconnected agencies using technologies. It also discusses establishing the necessary legal framework and infrastructure to support e-government.
This document discusses identity management infrastructure implemented by the United Arab Emirates government. It aims to address identity and trust issues in e-government services. The UAE established a national identity management program in 2004 that issues secure identity cards containing biometric and personal information. This creates a trusted system for authentication and access to online government services through a single login. The identity infrastructure is designed with security measures like public key infrastructure to protect personal data and enable electronic identity verification, authentication, and digital signatures. It is intended to facilitate information sharing across government agencies and improve delivery of citizen-centric e-government services.
Application of Technology in Philippine GovernanceMechelle Tumanda
The document discusses the application of technology in Philippine governance. It notes that executive orders and laws require government agencies to have websites to promote e-government. This allows greater access to services for citizens and businesses. Examples given include tax payment via mobile phones. While technology benefits transparency, it also poses issues like governments not leading in tech and holding confidential data. The document defines e-government as using electronics like websites and phones to deliver public services, and notes it has internal and citizen-facing applications. Overall, technology applications are increasingly used for governance in many ways, though improvements are still needed.
Transparency and Open Public Data on Greek Local Authorities. Why we are goin...FOTIOS ZYGOULIS
Transparency and Open Public Data on Greek Local Authorities. Why we are going to fail in the implementation of European Funds processes and reengineering.
The document discusses digitalization strategies and IT management in Moscow. It provides details on Moscow's 2016 IT budget, which totaled $548 million and was allocated across various city services. It also outlines Moscow's current and future plans to utilize emerging technologies like IoT, artificial intelligence, blockchain, augmented/virtual reality to improve services related to utilities, transportation, healthcare, education and more. The overall aim is to enhance management of city resources and make Moscow one of the smartest and most advanced cities.
Kharkiv Regional Government signs into law the adoption of theMaxime van Marle
The Kharkiv Regional Government in Ukraine signed a law adopting the "GovPortTM Framework" by eGoVisa Group for developing applications to connect citizens via cloud. eGoVisa demonstrated the GovPortTM platform to officials, and it will be implemented across Kharkiv and undergo nationwide trials. The platform aims to enable governments to create efficient digital services for citizens while reducing costs and corruption.
The document explores how blockchain technology could help address problems arising from pandemics like COVID-19. It identifies several areas where blockchain applications have been used or proposed, such as supply chain management, data sharing between healthcare organizations, and digital identity management for medical staff and travelers. The researchers analyzed 19 blockchain use cases across different impact areas and emergency response phases. Most projects focused on coordination and data sharing where blockchain supports trust. The study concludes that blockchain has the potential to help address a wide range of pandemic-related issues but further development is still needed.
A high-level overview of the state and local government technology (GovTech) market. If you're interested in including your company in future research and editorial, please submit it at http://labs.erepublic.com/startups.
The document summarizes the development of the Serbian Business Registers Agency's (SBRA) information system from its establishment in 2005 to the present. Key points include:
- SBRA was established in 2004 as part of business registration reform in Serbia to simplify the registration process and create a favorable business environment.
- The initial information system was developed from 2005-2009 to support SBRA's core registers and services through donations and technical assistance.
- Current initiatives through 2010-2011 aim to advance the system's architecture using service-oriented principles and establish SBRA as a hub for sharing business and economic data across government agencies.
This document discusses the development of business registration systems in Serbia through the Serbian Business Registers Agency (SBRA). It describes how SBRA was established in 2004 to centralize and digitize business registration, simplifying the process. SBRA implemented a new information system from 2004-2006 with funding from Sweden and the World Bank. Since then, it has continued developing its system and services, adding new registers and improving interoperability between government agencies. SBRA provides registration and business data services to public and private sector users. It has helped improve Serbia's business environment and digital government services. The document outlines lessons learned from SBRA's experience that could help other countries reform their business registration systems.
Strategic use of digital information in GovernmentRajiv Ranjan
On October 8, 2015, delivered a guest talk at the Carnegie Mellon University in Rwanda, Kigali and deliberated with students of M.S. in Information Technology taking the course - Strategic use of digital information in enterprises – on, intrinsic properties of Information and Communications Technology, transformation Governments are undergoing and the case study of the National Institute of Statistics of Rwanda (NISR) in this milieu.
ICT-enabled delivery of G2B services: for transparent & productive Govt.-Busi...Cornelia_Amihalachioae
The document summarizes Moldova's efforts to transform government services through digital innovation and e-governance. It discusses how Moldova has merged technological modernization with public service reform by developing an e-government strategy, institutional framework, and key digital services and platforms. These include an e-services portal, digital signature, e-payments, cloud services, interoperability platform, and sector-specific initiatives in areas like taxes, customs, inspections, and business licensing. The goal is to streamline government processes, improve transparency and efficiency of services, and foster collaboration between government and businesses.
2015 May - ICT-driven innovation in the public administration of MoldovaCornelia_Amihalachioae
Presentation on ICT driven innovation in the Moldova Public Administration/Governance e-Transformationa Agenda for the Belorusian Governmental delegation. Study visit to Moldova. May 2015.
A flagship CTO event, this has grown into a platform for knowledge-sharing among peer groups steering ICT projects in e-delivery of health care, education and governance. This Forum echoes the Commonwealth's 2013 theme: The Road Ahead for Africa.
Ec2009 ch07 e government e-learning e-supply chains collaborative commerce an...Nuth Otanasap
The document discusses e-government, e-learning, and other e-commerce applications. It describes how Cisco Systems implemented an e-learning system to train employees and customers. E-government initiatives including services provided to citizens and businesses are also covered. The document concludes with discussions of knowledge management, customer-to-customer e-commerce, and peer-to-peer networks and applications.
EY Insights -- Legacy to leading: transforming public sector procurementJustin Badlam
Over the past decade, governments have taken a number of steps to improve the procurement function: the introduction of category management, contract vehicle consolidation, and the roll out of more sophisticated IT systems for managing purchases. These actions have improved the performance of procurement offices, yet pain points still persist. Fragmented buying practices, increasing complexity of the procurement process, and administrative layers make government buying more expensive and less efficient. The labyrinth of rules, processes, and paper-based procedures are incompatible with today’s pace of business. The convergence of digital technologies, analytics and collaboration enables government procurement offices to unlock cost savings, improve performance, and deliver a public sector that works better for citizens.
The document summarizes Korea's launch of e-Government initiatives in November 2002. Key points include:
- Korea launched e-Government to provide more convenient online services for citizens and businesses.
- Services are now faster, more accurate and accessible anywhere through a single online portal. Citizens can access services with fewer documents.
- E-Government aims to make the government more efficient, productive, transparent and democratic through online administration and information sharing between agencies.
The document is a letter submitted to the U.S. Securities and Exchange Commission providing comments on the SEC's 21st Century Disclosure Initiative. The letter recommends that the SEC mandate XBRL as the reporting standard and move towards continuous, machine-readable reporting of raw financial data. This would eliminate rendered reports and democratize access to information, giving all investors equal access to make better investment decisions. The letter also calls for expanded disclosure requirements and a culture of transparency and accountability among financial preparers.
The document discusses e-government, which refers to the use of digital technologies and the internet by government agencies to provide information and services to citizens, businesses, employees, and other government entities. It outlines the primary models of e-government delivery (G2C, G2B, G2E, G2G) and discusses advantages like increased transparency and convenience, as well as disadvantages such as potential lack of access or privacy issues. It also provides examples of e-government services and compares e-government initiatives in different countries.
This document discusses strategies for developing an effective electronic governance (e-governance) system, outlining both its benefits and challenges. The main points are:
1) E-governance can improve government efficiency, service quality, and policy outcomes, as well as economic objectives, but faces challenges like legal barriers, funding issues, technology changes, and the digital divide.
2) A strategic e-governance plan is needed to address challenges and realize benefits like increased transparency, citizen engagement, and administrative reform.
3) Key strategies include overcoming legal barriers, establishing shared infrastructure and standards, planning for technology changes, and addressing the digital divide.
The document discusses mobile government (M-GOV) considerations and Alagoas state's experience with M-GOV in Brazil. It defines M-GOV as using mobile technologies as a channel for government-society relationships and an extension of e-government. Alagoas has developed several M-GOV services accessible via mobile phones, including information services, administrative procedures, and vehicle/driver status. It plans to expand its transparency portal to mobile phones to allow citizens to monitor government finances from their phones. The goal is to use mobile phones as a major channel for digital inclusion and expand e-government access to Alagoas's 1.6 million mobile subscribers.
E-government refers to the use of information and communication technologies by government agencies to improve services for citizens, businesses, employees, and other government agencies. It involves using electronic media like the internet, phones, and computers to facilitate government processes and provide services. E-government can benefit governments by making services cheaper, more efficient, faster, and enabling new services. The document outlines the vision, mission, and strategies of the Philippines' e-government initiative, which aims to provide responsive online citizen-centered services through projects like a government portal, e-tax system, and interconnected agencies using technologies. It also discusses establishing the necessary legal framework and infrastructure to support e-government.
This document discusses identity management infrastructure implemented by the United Arab Emirates government. It aims to address identity and trust issues in e-government services. The UAE established a national identity management program in 2004 that issues secure identity cards containing biometric and personal information. This creates a trusted system for authentication and access to online government services through a single login. The identity infrastructure is designed with security measures like public key infrastructure to protect personal data and enable electronic identity verification, authentication, and digital signatures. It is intended to facilitate information sharing across government agencies and improve delivery of citizen-centric e-government services.
Application of Technology in Philippine GovernanceMechelle Tumanda
The document discusses the application of technology in Philippine governance. It notes that executive orders and laws require government agencies to have websites to promote e-government. This allows greater access to services for citizens and businesses. Examples given include tax payment via mobile phones. While technology benefits transparency, it also poses issues like governments not leading in tech and holding confidential data. The document defines e-government as using electronics like websites and phones to deliver public services, and notes it has internal and citizen-facing applications. Overall, technology applications are increasingly used for governance in many ways, though improvements are still needed.
Transparency and Open Public Data on Greek Local Authorities. Why we are goin...FOTIOS ZYGOULIS
Transparency and Open Public Data on Greek Local Authorities. Why we are going to fail in the implementation of European Funds processes and reengineering.
The document discusses digitalization strategies and IT management in Moscow. It provides details on Moscow's 2016 IT budget, which totaled $548 million and was allocated across various city services. It also outlines Moscow's current and future plans to utilize emerging technologies like IoT, artificial intelligence, blockchain, augmented/virtual reality to improve services related to utilities, transportation, healthcare, education and more. The overall aim is to enhance management of city resources and make Moscow one of the smartest and most advanced cities.
Kharkiv Regional Government signs into law the adoption of theMaxime van Marle
The Kharkiv Regional Government in Ukraine signed a law adopting the "GovPortTM Framework" by eGoVisa Group for developing applications to connect citizens via cloud. eGoVisa demonstrated the GovPortTM platform to officials, and it will be implemented across Kharkiv and undergo nationwide trials. The platform aims to enable governments to create efficient digital services for citizens while reducing costs and corruption.
The document explores how blockchain technology could help address problems arising from pandemics like COVID-19. It identifies several areas where blockchain applications have been used or proposed, such as supply chain management, data sharing between healthcare organizations, and digital identity management for medical staff and travelers. The researchers analyzed 19 blockchain use cases across different impact areas and emergency response phases. Most projects focused on coordination and data sharing where blockchain supports trust. The study concludes that blockchain has the potential to help address a wide range of pandemic-related issues but further development is still needed.
A high-level overview of the state and local government technology (GovTech) market. If you're interested in including your company in future research and editorial, please submit it at http://labs.erepublic.com/startups.
The document summarizes the development of the Serbian Business Registers Agency's (SBRA) information system from its establishment in 2005 to the present. Key points include:
- SBRA was established in 2004 as part of business registration reform in Serbia to simplify the registration process and create a favorable business environment.
- The initial information system was developed from 2005-2009 to support SBRA's core registers and services through donations and technical assistance.
- Current initiatives through 2010-2011 aim to advance the system's architecture using service-oriented principles and establish SBRA as a hub for sharing business and economic data across government agencies.
This document discusses the development of business registration systems in Serbia through the Serbian Business Registers Agency (SBRA). It describes how SBRA was established in 2004 to centralize and digitize business registration, simplifying the process. SBRA implemented a new information system from 2004-2006 with funding from Sweden and the World Bank. Since then, it has continued developing its system and services, adding new registers and improving interoperability between government agencies. SBRA provides registration and business data services to public and private sector users. It has helped improve Serbia's business environment and digital government services. The document outlines lessons learned from SBRA's experience that could help other countries reform their business registration systems.
Strategic use of digital information in GovernmentRajiv Ranjan
On October 8, 2015, delivered a guest talk at the Carnegie Mellon University in Rwanda, Kigali and deliberated with students of M.S. in Information Technology taking the course - Strategic use of digital information in enterprises – on, intrinsic properties of Information and Communications Technology, transformation Governments are undergoing and the case study of the National Institute of Statistics of Rwanda (NISR) in this milieu.
ICT-enabled delivery of G2B services: for transparent & productive Govt.-Busi...Cornelia_Amihalachioae
The document summarizes Moldova's efforts to transform government services through digital innovation and e-governance. It discusses how Moldova has merged technological modernization with public service reform by developing an e-government strategy, institutional framework, and key digital services and platforms. These include an e-services portal, digital signature, e-payments, cloud services, interoperability platform, and sector-specific initiatives in areas like taxes, customs, inspections, and business licensing. The goal is to streamline government processes, improve transparency and efficiency of services, and foster collaboration between government and businesses.
2015 May - ICT-driven innovation in the public administration of MoldovaCornelia_Amihalachioae
Presentation on ICT driven innovation in the Moldova Public Administration/Governance e-Transformationa Agenda for the Belorusian Governmental delegation. Study visit to Moldova. May 2015.
Ljubljana, Febr.20, 2015-eGov-DanubeRegion_CorneliaAmi_eGovMoldovaCornelia_Amihalachioae
Presentation on ICT driven innovation
and modernisation of public administration, the case of Moldova.Panel: eGovernance for Public Sector Innovation.
Conference "Reinforcement of eGovernance in the Danube region.Ljubljana, Slovenia, February 20, 2015.
2016 Moldova ICT Summit_ICT driven innovation for PS ModernizationCornelia_Amihalachioae
The document discusses Moldova's efforts to modernize public services through e-government and innovation. It outlines Moldova's e-government strategy and initiatives to transform public services digitally, including building e-government infrastructure, developing electronic platforms for payments, authentication, cloud services, and interoperability. Surveys show increasing public support for e-government reforms. However, challenges remain in fully capitalizing on existing infrastructure and ensuring equal digital transformation across sectors and locally. The presentation calls for synchronizing reforms through cooperation, co-creation, smart investments, and removing barriers between government, citizens and other groups.
The document discusses Moldova's efforts to modernize public services through e-government and digital transformation. It outlines Moldova's e-government strategy and initiatives to improve public services delivery through a centralized digital infrastructure, including a single sign-on platform, e-payment system, cloud services, and mobile digital signature. Surveys show increasing public support for e-government reforms. The document calls for leveraging existing infrastructure, interoperability, co-creation with citizens, and partnerships to further innovation in public sector modernization.
Growth of eGovernment services in Macedonia by Mr. Dejan Spasov, Institute of...Metamorphosis
Presentation by Mr. Dejan Spasov, Institute of Informatics – Skopje at the third International Conference e-Society.Mk: Growth of eGovernment services in Macedonia, December 1, 2007, Skopje Macedonia
The document discusses India's National e-Governance Plan (NeGP), which aims to make government services more accessible to citizens through the use of information technology. Key aspects of NeGP include developing digital infrastructure, implementing mission mode projects across various government departments to computerize services, and creating centers to provide public access to e-services. The plan is overseen by the Ministry of Electronics and Information Technology and aims to improve transparency, efficiency and accessibility of governance.
The document discusses the impact of e-procurement systems on the construction industry in Malaysia. It begins with definitions of e-procurement and describes how it allows construction industry stakeholders like owners, designers, contractors, and suppliers to have immediate access to information and enable real-time collaboration. It then discusses Malaysia's national e-procurement system called e-Perolehan, the challenges of adopting e-procurement, and the benefits it provides to both suppliers and the government through more efficient procurement processes.
The document discusses the impact of e-procurement systems on the construction industry in Malaysia. It begins with definitions of e-procurement and describes how it allows construction industry stakeholders like owners, designers, contractors, and suppliers to have immediate access to information and enable real-time collaboration. The document then discusses Malaysia's national e-procurement system called e-Perolehan, the challenges of adopting e-procurement, and the benefits it provides to both suppliers and the government through more efficient procurement processes.
Brief overview of Moldova's Government achievements and plans in the context of the Open Data efforts. Presented at the 2014 Global eGovernment Forum in Astana, Kazakhstan, within the preliminary event on Open Data and eGOV for CIS countries, organized by the World Bank and UNDESA
Moldova Presentation_e-Governance: enabling the reinvention of democracy_Nov....Cornelia_Amihalachioae
My presentation at the 2nd Eastern Partnership e-Democracy conference ”DIGITALISATION AND TRANSFORMATION:
EFFECTS ON DEMOCRACY”, 22 November 2019, L'viv, Ukraine
https://www.eap-events.eu/ehome/e-democracy/agenda/
Presentation on eGovernance and Open Governance products launched/under development in Moldova, in the context of building e-Democracy. 6th Internet Governance Forum, Kyiv, Ukraine, September 30, 2015
The document discusses planning and budgeting for e-governance systems. It describes the stages of developing e-services from basic information provision to personalized automated services. It also discusses lessons learned from Estonia's experience in developing its e-governance systems, including the importance of coordination, a step-by-step approach, and showing tangible results to gain support.
The document discusses IT initiatives and e-governance projects in the Delhi government. It describes several computerized systems implemented across departments to improve efficiency, transparency and citizen services. These include land records computerization, file monitoring systems, grievance redressal systems, e-procurement and other online services. It also outlines plans to establish a centralized grievance redressal management system and call center to better disseminate information and address public complaints.
The original pitch for what DotP - a common content management system for UK government - might do for its customers, government departments. July 2002.
E governance and its role in Development CommunicationVijayta Kapoor
This course discusses the role of technology and electronic communication in development communication. It notes that over the last two decades, the communication landscape has changed significantly due to technological developments like the internet and computers. Electronic governance, or e-governance, aims to use online services and information technology to simplify service delivery for citizens. Some benefits of e-governance include reduced costs, improved access and convenience of services for citizens, and increased transparency of government operations. Several Indian states have implemented successful e-governance projects focused on services like land records, bill payments, and certificates.
The document summarizes Moldova's experience with e-services and e-governance. It discusses Moldova's e-governance framework, the e-services delivery platform, and lessons learned. The key points are:
- By 2020, all public services in Moldova will be digitized and accessible through an online government portal. Currently there are 424 services published from a total of 500+.
- Moldova has developed shared platforms for identity, payments, notifications, hosting and other functions to support e-services.
- Important lessons include developing citizen-centric services, establishing partnerships, focusing on sustainability, and measuring the impact of e-services.
The document discusses Poland's efforts to improve e-government services and rank among the top ten most e-developed countries. It outlines several pillars of success including fast, widely available internet; secure electronic identification; easy to use e-services; and trustworthy electronic records. The document also highlights some of Poland's major e-government projects and platforms including ePUAP, the Central Registry and Information platform for businesses, and e-taxes. The overall aim is to improve public services and transition from paper-based to electronic administration.
The CRF Innovation Awards celebrate the spirit of innovation and honours CRF jurisdictions which have successfully put in place world-class initiatives, as well as those which have creatively implemented customised solutions, to make a real difference to their stakeholders. There are two categories of awards: CRF Innovation Award (Excellence) and CRF Innovation Award (Commendation).
Similaire à Moldova Governance e-Transformation: a Government Reinventing Journey (20)
Опыт Республики Молдова: приложения на основе Oткрытых Данных/Open Data Init...Cornelia_Amihalachioae
How can we capitalize on Open Governmental Data / Examples of Open Data-based applications developed in Moldova
Presentation for Bishkek 2018 Open Data Hackathon, December 2018. Language of the event and presentation: Russian
- A survey of 3,024 Moldovan citizens in 2015 found increasing public support for e-government reforms between 2012-2015, with more seeing them as important and expressing willingness to use e-services.
- 78% saw e-government reforms as important in 2015, up from 56% in 2012. Usage of e-services and confidence in their quality also increased over this period.
- However, uptake of e-services remains relatively low, with 19% accessing at least one in 2015. Younger, wealthier, and more educated citizens were more likely to use e-services and support reforms.
- The report concludes key indicators are trending positively but more work is needed to increase e-service
Presentation - made on behalf of both the Moldova eGovernment Center and Moldova Innovation Lab MiLab - for the workshop "Reverse Engineering in Public Sector Innovation", Tbilisi, Georgia, December 4, 2015
Pilot Project_Applying Design Thinking in Public Service Reengineering_2015Cornelia_Amihalachioae
Presentation, on behalf of Moldova eGovernment Center and MiLab (Moldova Innovation Lab - partnership between eGC and UNDP Moldova), on the first achievements, lesswons learned, challenges, planned redesign solutions etc., within the first project on Public Service Redesign based on Design Thinking approach. Service selected: Monthly Childcare Benefit. Service Provider: National House for Social Insurance.
Presenting, on behalf of the Moldova eGovernment Center, the Central Whole-of-Govt. eGovernance Infrastructure & Initiatives available for reuse by Local Public Authorities. The first workshop on ICT for Local Development organized under the DISCUS Project brought experts from the Visegrad countries and local public administration authorities from Moldova to share experiences in implementing local e-services. Moldova, Chisinau, March 16-17, 2015
Indira awas yojana housing scheme renamed as PMAYnarinav14
Indira Awas Yojana (IAY) played a significant role in addressing rural housing needs in India. It emerged as a comprehensive program for affordable housing solutions in rural areas, predating the government’s broader focus on mass housing initiatives.
Contributi dei parlamentari del PD - Contributi L. 3/2019Partito democratico
DI SEGUITO SONO PUBBLICATI, AI SENSI DELL'ART. 11 DELLA LEGGE N. 3/2019, GLI IMPORTI RICEVUTI DALL'ENTRATA IN VIGORE DELLA SUDDETTA NORMA (31/01/2019) E FINO AL MESE SOLARE ANTECEDENTE QUELLO DELLA PUBBLICAZIONE SUL PRESENTE SITO
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".Christina Parmionova
The program will expand our perspectives and appreciation for our blue planet, build new foundations for our relationship to the ocean, and ignite a wave of action toward necessary change.
The Antyodaya Saral Haryana Portal is a pioneering initiative by the Government of Haryana aimed at providing citizens with seamless access to a wide range of government services
Combined Illegal, Unregulated and Unreported (IUU) Vessel List.Christina Parmionova
The best available, up-to-date information on all fishing and related vessels that appear on the illegal, unregulated, and unreported (IUU) fishing vessel lists published by Regional Fisheries Management Organisations (RFMOs) and related organisations. The aim of the site is to improve the effectiveness of the original IUU lists as a tool for a wide variety of stakeholders to better understand and combat illegal fishing and broader fisheries crime.
To date, the following regional organisations maintain or share lists of vessels that have been found to carry out or support IUU fishing within their own or adjacent convention areas and/or species of competence:
Commission for the Conservation of Antarctic Marine Living Resources (CCAMLR)
Commission for the Conservation of Southern Bluefin Tuna (CCSBT)
General Fisheries Commission for the Mediterranean (GFCM)
Inter-American Tropical Tuna Commission (IATTC)
International Commission for the Conservation of Atlantic Tunas (ICCAT)
Indian Ocean Tuna Commission (IOTC)
Northwest Atlantic Fisheries Organisation (NAFO)
North East Atlantic Fisheries Commission (NEAFC)
North Pacific Fisheries Commission (NPFC)
South East Atlantic Fisheries Organisation (SEAFO)
South Pacific Regional Fisheries Management Organisation (SPRFMO)
Southern Indian Ocean Fisheries Agreement (SIOFA)
Western and Central Pacific Fisheries Commission (WCPFC)
The Combined IUU Fishing Vessel List merges all these sources into one list that provides a single reference point to identify whether a vessel is currently IUU listed. Vessels that have been IUU listed in the past and subsequently delisted (for example because of a change in ownership, or because the vessel is no longer in service) are also retained on the site, so that the site contains a full historic record of IUU listed fishing vessels.
Unlike the IUU lists published on individual RFMO websites, which may update vessel details infrequently or not at all, the Combined IUU Fishing Vessel List is kept up to date with the best available information regarding changes to vessel identity, flag state, ownership, location, and operations.
Food safety, prepare for the unexpected - So what can be done in order to be ready to address food safety, food Consumers, food producers and manufacturers, food transporters, food businesses, food retailers can ...
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Abiy Berehe - Texas Commission on Environmental Quality Updates
Moldova Governance e-Transformation: a Government Reinventing Journey
1. MOLDOVA Governance e-Transformation:
a Government reinventing journey
CEEGOV Days 2018
Budapest, May 4, 2018
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova e-Government Center
2. E-TRANSFORMATION – SUPERSONIC AGENDA
Governance e-Transformation:
not an isolated island of
digital innovation,
but
an engine to enable and
streamline other reforms
3. STREAMLINING
• Technological Modernization
• Public Services Modernization
• Public Function Reform
• Decentralization
• Social Innovation
• Open Governance
• Economic Competitiveness
• Anti-Corruption
• PPP Innovative Models
7. RETHINKING GOVERNMENT
BOUNDARIES BETWEEN THE PUBLIC SECTOR AND OTHERS ARE BLURRING*
TIME TO RETHINK THE GOVERNMENT-OTHERS RELATION,
INCLUDING THROUGH DIGITAL INNOVATION
*The Solution Revolution, 2013. William D. Eggers and Paul Macmillan
10. E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE
ELECTRONIC SERVICE
SECURITY
AND IDENTITY
ELECTRONIC
PAYMENTS
ELECTRONIC
MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITAL
SIGNATURE
INTEROPERABILITY
11. Leadership drive the Journey, Man Power Delivers Results
Until 2017
20 central PA authorities institutionalized CIO Offices
> 55 CIOs and > 40 Open Data Coordinators in CPA
> 7,400 public servants trained in e-Governance
2017 - CPA STRUCTURAL INSTITUTIONAL REFORM
State Secretaries became Coordinators for GSMeGov
12. GOVERNMENTAL PUBLIC SERVICES PORTAL
www.servicii.gov.md launched in May 2012
Version 2.0 under CO-CREATION CURRENTLY
Informative component:
636 service passports
Interactive component:
access to 118 e-services
➢ 1.8 mln visits
➢ 1 mln visitors
13. MOBILE DIGITAL SIGNATURE
Launched in Sept. 2012, in partnership with mobile operators.
Digital signing and time stamping.
56,000 registered users
5.8 mln transactions with Mobile Signature
14. GOVERNMENTAL E-SIGNING SERVICE MSIGN
www.msign.gov.md - Signing digital content: web forms, offline docs, images.
45 information systems integrated with Msign
1 000 signing transactions per day
17. GOVERNMENT ELECTRONIC PAYMENT PLATFORM
E-PAYMENT
Over 7.8 mln transactions processed
Integrated:
16 payment providers; 14 public service providers; >65 services (32 groups)
20. MCloud Platform fully operable from February 14, 2013
42 public authorities migrated their digital content to the Platform
Infrastructure as Service
Platform as Service
Software as Service
CLOUD FIRST POLICY
M-CLOUD: SHARED GOVERNMENT TECHNOLOGICAL PLATFORM
21. GOVERNMENT INTEROPERABILITY PLATFORM
MConnect – the heart of public service modernization
reform
Piloted by 30 organizations
101 data exchange projects
LEVELS
1. Technical-technological
2. Semantic
3. Legal & Regulatory
4. Organizational
23. SIMPLIFIED TECHNOLOGICAL PRINCIPLES
Simplified Concecting
– To connect to the platform it is only necessary to authenticate yourself
and to connect to the interfaces exposed on the platform
Non-invasive integration
– Reuse of existing connections with minimal changes
– MConnect adapts to information systems, not vice versa
Open Standards Use
– Ensures the use of the solution on the long-terms, technical
compatibility, and reduced costs.
Independent/distributed Data Sources
– No need to reorganize the sources of data
– Data Is not moved, migrated or copied
Multi-tennant Architecture
– Each organization has its own isolated integration environment
24. SIMPLIFIED ORGANIZATIONAL PRINCIPLES
Data Virtualization (data abstractization)
– As data consumers, the organizations do not depend on the the specific
of the data sources. All they need to know is that data exists and it is
authentic.
Simplified Contract / Agreement Model
– Institutions sign one agreement and, based on their legal mandate, they
can consume data from the institutions connected to the MConnect
Platform
– One single agreement needed both for the data consumption and the
data provision
Centralized Management
– Offers higher agility (more dynamic changes performance)
Centralizat and transparent access to data
– One central PA authority to provide/manage the access to the data
25. Enterprise Content Management Platform
ECMP aims to serve as a platform for easy (no-code) creating of new typical
applications and Information Systems mainly for:
• Registers
• Appointments
• Authorizations.
First 4 information systems developed based on ECMP:
• Common Water Use Authorization System
• State Register of Controls
• Digital Agricultural Register
• e-Transport Authorizations
26. PUBLIC PORTAL OF GOVT. INSPECTION www.controale.gov.md
26
The State Register of Inspections launched in July 2014 is a platform aimed to:
• consolidate the registers of inspections of all control institutions
• include comprehensive & complete data: all the data on all inspection stages
(inspection plan, its results, and challenges filed by each individual subject)
• Implementing a single electronic register minimizes the cost of designing and
maintenance of separate Registers of Inspections for all control institutions.
28. e-REGISTRY OF GOVT. INSPECTIONS
28
The State Register of Inspections addresses a number of challenges to the
development of the business sector. It will:
• Prevent inspections to one individual conducted by several control entities
in a short period of time
• Prevent any inopinate inspections with no risk assessment, leading to abuse
on businesses
• Facilitate generation of consolidated reports on inspections for businesses
• Facilitate detection of alleged abuses in the control process
30. COMMON WATER USE AUTHORIZATION SYSTEM
Launched in May 2014, in partnership with the Ministry of Environment
The Platform www.autorizatiimediu.gov.md ensures the possibility to:
• apply for, withdraw and cancel the permit for water use & collection
• to track the status of applications
• to consult the open register of authorization on the portal
Efficiency: duration for SWU Authorization provision - from 6 months to 30 days
Full time online availability from any place & any device connected to Internet
Transparency and Better Quality of Data: public Register of SWU authorizations
Diminishing costs for SWU authorization request and issuance processes
31. e-Reporting Portal for Legal Persons
Continuous upgrade and improvement on the levels of:
– Conceptual Reengineering – optimizing business processes
– Legal and Regulatory Framework adjustments
– Technical and technological integrations
32. e-Application for Activity License
Launched in November 2012, in partnership with the Licensing Chamber
• Online submission by economic entities and review by the Licensing Chamber
of requests for license issuance, re-issuance and extension
• Integrated with the Mobile Signature
• The authenticity of information submitted by applicants or license holders is
verified through the interoperable systems of authorities concerned
• General uptake of e-service since launching: > 87%
• Monthly uptake rate in the last 12 months: > 90%
33. Fiscal e-Services–a great example of sectorial e-Transformation
Portal www.serviciifisc.md
eInvoice Current Taxpayer Account
Order online standard forms Information on Taxpayers
Online Checking of Fiscal Invoices Download of Standard Forms
Expanded Fiscal Calendar Advanced Access to Info on Taxpayers
e-Notification personal mailbox Certification & Issuance of dig. signatures
Convertor e-Statement Convertor Quick Declaration
34. eINVOICE
LAUNCHED IN FEBRUARY 2014
• The same legal weight in electronic format as on paper
• The system and possibility to apply all types of digital signatures available
ensures data accuracy, and reduces the risk of invoices' counterfeiting
The eInvoice represents an alternative method to the paper-based issuance of fiscal
and shipping invoices.
Savings only from avoiding paper forms use (16 mln forms/year): cca 1.3 mln USD/year
Since October 2014 using eINVOICE is mandatory for the
central public administration authorities.
35. eINVOICE
Launched in February 2014. Accessible on the tax e-services portal www.servicii.fisc.md
The e-service is a web application of SaaS (Software as aService) type integrated with
the Govt. platform services MSign, MPass, MLog and Mnotify, and hosted in MCloud.
UPTAKE: Since the February 2014 until April 2015:
➢ 4500 legal persons
➢ 8,000 unique users subscribed to the eInvoice system
➢ 5 mln invoices generated
➢ 54% of companies subscribed to the system
➢ Cca 70% decreased costs per total for issuing an invoice
36. E-CUSTOMS – MODERNIZED CUSTOM PROCEDURES
The State Customs Service – ASYCUDA World Information System
• Saving time, money, effort
• Independence towards the territorial custom authority
• Eliminating physical contact with the custom operator
• Transparency
• Seamless international traffic of goods
• Permissive acts issued electronically
• Higher information and data security
• e-Archiving
• Interoperability in real time
• Modern custom procedures
• Environment protection
37. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Level of computer endowment in households, %
38. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Level of computer endowment in households, per residence %
In general, the households have 1 to 3 computers each, and the average number
of computers per household is 1.2 units.
39. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Level of computer possession in households by family income, 2016, %
40. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Level of computer possession in households by area of residence, %Level of computer possession in households by family income, 2016, %
Level of computer possession in households by level of education, %
. Level of computer possession in households by level of education, %
41. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Households connection to Internet, %
.
42. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Type of Internet connection in households, %
.
43. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Internet use over the past 12 months by area of residence, %
44. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Accessing the webpages of the state/government institutions, %
45. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
Average comparative level of the respondents’ willingness to use online services
46. PARTICULARITIES OF ACCESS TO E-SERVICES AND E-INFRASTRUCTURES
• 77% support the GeT Reform vs. 43% in 2010
• 73% would opt for online regime if needed services available in both regimes
(of which 63% prin telefonul mobil)
• 30% accessed at least one e-service on CPA level in 2016 (vs.4% in 2011)
• On PC 62%, by mobile phone 31%
• Satisfaction with the quality of services: online 66% vs. offline 58%
• Big divide low-income level: 6% of those who have accessed e-services;
30% of those satisfied with e-services
• Trust in PDP online: 50%
47. OPEN DATA
• 798 datasets
• 46 CPA posting authorities
• OD focal points in all CPAs
• 3.5 mln downloads
• OD Catalogue
• OD Methodology (2014)
• Re-use
• Applications (26 ODP-integrated)
• Capitalizing on OD
Open Data Portal: www.date.gov.md – launched in April 2011
49. GOVERNMENT SERVICES MODERNIZATION
Increasing
• ACCESS and ACCESSIBILITY
• EFFICIENCY
• QUALITY
NATIONAL ROADMAP 2017-2021 ON THE GOVT. SERVICES MODERNBIZATION REFORM
(GOV. RESOLUTION #966 din 09.08. 2016): http://lex.justice.md/md/366273/
50. PSM REFORM PRIORITIES: CITIZEN VIEW
Criteria %
Obtaining all services in one place 22,58
Having online information about service delivery 18,29
Obtaining services online or by phone 10,49
Obtaining services as close to home as possible 10,05
Decreased service fees 11,56
Obtaining expedited services at additional costs 3,23
Delivery of documents by mail, without need to visit the
service providers
4,59
Possibility to pay online for services 5,59
Others 1,03
51. STAGES OF PUBLIC SERVICES MODERNIZATION
RATIONALIZATION REENGINEERING DIGITIZATION DELIVERY
Eliminate obsolete
services
Consolidate related
services
Identify life scenarios
and business events
Review and simplify
general legal
framework
Business process
automation
Mechanisms to apply
and deliver services
online
Mechanisms to check
application status
Inter-agency data
exchange
Multiple delivery
channels
Deliver central services
locally
Customer-centered
delivery
Quality and delivery
standards
Continuous
improvement
Administrative
streamlining
Business process
optimization
Eliminate un-necessary
documents
Review and simplify
specific legal
framework
COORDINATION AND PROGRAM/PROJECT MANAGEMENT
MONITORING AND CONTROL
COMMUNICATION, TRAINING AND MARKETING
53. REENGINEERING PRINCIPLES
Reengineering is a fundamental rethinking and radical remodeling of
processes, with the goal of producing major changes in key performance
indicators such as cost, quality and speed of service delivery
CITIZEN CENTRICITY
Service by default,
Proactivity
Trust the citizen
MULTIPLE DELIVERY
CHANNELS
Delivery using one-stop-
shops, online, call
center, kiosks…
Possibility to chose
preferred channel
SIMPLIFICATION AND
STANDARDIZATION
Unified experience
Predictability
MINIMUM
DOCUMENTS
Do not ask for
documents which
exist in official data
sources
USE IT SOLUTIONS
Online submission and
delivery
Check status online
Data exchange
54. PRIORITIES
• Simplification
• Co-creation
• Localization
• Sectorialization
• Social inclusion
• Interoperability
• Reengineering as a must
• Building / Strenghtening Capability
• Problem-driven iterative adaptation
55. THE BEST FRIEND AND WORST ENEMY OF INNOVATION
IN GOVERNMENT IS…
THE GOVERNMENT ITSELF
56. GOVERNMENT OF REPUBLIC OF MOLDOVA
Contact information: Moldova eGovernment Center
www.egov.md
E-mail: cornelia.amihalachioae@egov.md
office@egov.md
KÖSZÖNÖM!
THANK YOU!