The document discusses best practices for online journalism and public relations. It outlines that new communication technologies have created new information consumers with evolving demands. Effective online content conveys information as a purveyor of truth, acts as a forum for social issues, and entertains audiences. Editors and journalists are driven by tight deadlines and the need to grab attention with new or exclusive scoops. Public relations involves analyzing problems and opportunities, crafting media materials, placing content strategically, organizing events, and providing research and evaluation. When writing online news, writers should keep content simple, unique, relevant, credible, and consistent while maintaining a consistent presence. Web content should take a citizen-focused approach and highlight what makes people and cultures unique