This presentation gives high level understanding of OBSS systems or Management and Monetization solutions being used in Telco operator environment. It highlights key functional & technical building blocks of Telecom IT Software Infrastructure and what are the key use cases they aim to achieve. This presentation would be useful for newcomers in Telecom space to quickly grab overall IT landscape.

1. OSS & BSS-
LANDSCAPE
PRIMER
BY ANAND BAJAJ
12-AUG-2017

2. • Basic Definition of OSS & BSS
• BSS: Key systems and their description
• OSS: Key systems and their description
• CRM & Channels Systems
• Billing & Revenue Management Systems
• Orchestration & Catalog Systems
• Resource Management Systems
• Network Interfacing Systems
• Key Use Cases
• E// Offerings in BSS & OSS Space
• Conclusion
AGENDA

3. • BSS : Business Support Systems
Business support systems (BSS) are the suit of applications that a
telecommunications service provider (or telco) uses to run its business operations
towards customers.
• OSS: Operations Support Systems
An operational support system (OSS) is a set of applications that help a
telecommunications service provider to monitor, control, analyze and manage it’s
network. OSS systems are responsible to perform FCAPS (Fault, Configuration,
Accounting, Performance, Security) operations.
WHAT IS OSS & BSS?

5. • Channels: IVR,Web, Call Center, SMS,etc
• Systems enabling customer to interact with Telco Operator.
• Campaign Management Systems
• Sales & Marketing Campaigns & Promotions
• Customer Relationship Management System (CRM)
• Primary database of Customer Information, Interactions, History, Preferences.
• Rating & Billing Systems
• Aggregating customer usage, rating, billing & churn management.
• Catalog Management
• Commercial Offerings definition and composition
• ERP Systems – Finance,Asset Management, Payroll, HR
• Auxiliary systems to manage Telco Business in general.
BSS: KEY SYSTEMS

6. • Catalog Management
• Technical decomposition of commercial offerings
• Order Management & Orchestration
• Handling fulfilment of incoming order by sequencing and orchestrating actions across different OSS Systems.
• Work Force Management (WFM)
• Handling scheduling and delivery of manual services.
• Network Resource Management
• Virtual representation of Network assets and effective management.
• Mediation & Activation Systems
• Responsible for interaction and activation of services in Network.
• Fault & Performance Management Systems
OSS: KEY SYSTEMS

7. BSS/OSS Decomposition
Cloud Resource Management
Service Management Layer
Resource Management Layer
Business Management Layer
CRM
Service
Assurance
Service Order
Management
Network &
Subscriber
Analytics
Service Catalog
Cloud & Hybrid Service
Orchestration
Real-time
Charging
&
Policy
Commercial Order
Management
Commercial Catalog
Management
Multi-channel
Self-Service
Service Exposure
Service
Inventory
Service
Configuration
Network ActivationNetwork Inventory
Billing &
Settlement
Product &
Customer
Assurance
Mediation

8. • Primary point of interaction to customers.
• Each operator offerings in this space are different.
• One of the key driver for business enablement.
• Channels provide entry points to customer for various interactions.
• CRM in turn records and manages customer life cycle.
CRM & CHANNELS

9. • Suit of systems responsible to collect raw call records from Network and
transform them into commercial Bills.
• Journey involves reading CDR’s from Network Interface Points ( IN, HLR,
Switch, etc) by Mediation Systems.
• Collected raw data is transformed into unified format and rating applied by
Rating and Dunning Systems.
• The data is then processed and appropriate rate plans, discounts, reabtes
etc., applied by Billing Systems.
BILLING & REVENUE MANAGEMENT

10. • Responsible for service delivery.
• Manages end to end order lifecycle.
• Takes care of interacting with manual & automated systems to ensure
fulfilment of request.
• Organizations deploy one or more orchestration systems for internal &
external service delivery management.
• Interacts with Catalog Manager for decomposition and sequencing activities.
• Handles exceptions and & jeopardy management.
ORDER & ORCHESTRATION
MANAGEMENT

11. • Telco Networks are very complex and distributed.
• Many different types of resources are integrated to provide communication
services.
• Essential to have information system managing network assets.
• Inside Plant & Outside Plant Resources.
• Physical Resources & Logical Resources.
• Network Resources & Service Resources.
NETWORK RESOURCE MANAGEMENT

12. • Plan to Provision
• Idea to Implementation
• Lead to Service
• Service to Cash
• Experience to Resolution
• Data to Experience
KEY USE CASES

13. Key USE cases
Lead-to-
Service
Idea-to-
Implementation
Service-to-
Cash
Customer/Partner Management and Interaction
Network and Cloud Management
Plan-to-
Provision
Experience-to-
Resolution
Wireless Core
and Access Mgmt.
Fixed /Transport
Core and Access
Mgmt.
Service
Management
Workforce
Management
Performance
Management
Billing
Mediation
Charging
M-Commerce
Charging & Policy
Activation
Device Mgmt.
Infrastructure & Resource Inventory
Order Management
Product/Service Catalog
Optimization
CRM Service
Enablement
Network and IT
Cloud Mgmt.
Planning &
Building
Data-to-Experience Analytics
Charging
Planning &
Building
Policy

14. Cloud Resource Management
Service Management Layer
Resource Management Layer
Business Management Layer
CRM
Service
Assurance
Service Order
Management
Network &
Subscriber
Analytics
Service Catalog
Cloud & Hybrid Service
Orchestration
Real-time
Charging
&
Policy
Commercial Order
Management
Commercial Catalog
Management
Multi-channel
Self-Service
Service
Exposure
Service
Inventory
Service
Configuration
Network ActivationNetwork Inventory
Billing &
Settlement
Product &
Customer
Assurance
Mediation
SERVICE TO CASH
Service to Cash – Converged
Charging & Billing
Key Software Offerings:
• Charging System
• Billing
• Charging & Billing in One
• Telecom CRM
• Multi Mediation

15. Key Software Offerings:
• Catalog Manager
• Order Care
• Service Enablement Platform
• Multi-Activation
Lead to Service – Enable Fast TTM
Innovation
Cloud Resource Management
Service Management Layer
Resource Management Layer
Business Management Layer
CRM
Service
Assurance
Service Order
Management
Network &
Subscriber
Analytics
Service Catalog
Cloud & Hybrid Service
Orchestration
Real-time
Charging
&
Policy
Commercial Order
Management
Commercial Catalog
Management
Multi-channel
Self-Service
Service
Exposure
Service
Inventory
Service
Configuration
Network ActivationNetwork Inventory
Billing &
Settlement
Product &
Customer
Assurance
Mediation
LEAD TO SERVICE

16. Key Software Offerings:
• Adaptive Inventory
• Unified Inventory
Engine
• Network Designer
• Discovery &
Reconciliation
• Network Engineer
• Multi-Activation
Plan to Provision - Unified
Inventory & Activation
Cloud Resource Management
Service Management Layer
Resource Management Layer
Business Management Layer
CRM
Service
Assurance
Service Order
Management
Network &
Subscriber
Analytics
Service Catalog
Cloud & Hybrid Service
Orchestration
Real-time
Charging
&
Policy
Commercial Order
Management
Commercial Catalog
Management
Multi-channel
Self-Service
Service
Exposure
Service
Inventory
Service
Configuration
Network ActivationNetwork Inventory
Billing &
Settlement
Product &
Customer
Assurance
Mediation
PLAN TO PROVISION

17. Key Software Offerings:
• Expert Analytics
• Customer Experience
Assurance
• Experience Manager
Data to Experience – Customer
Experience & Analytics
Cloud Resource Management
Service Management Layer
Resource Management Layer
Business Management Layer
CRM
Service
Assurance
Service Order
Management
Network &
Subscriber
Analytics
Service Catalog
Cloud & Hybrid Service
Orchestration
Real-time
Charging
&
Policy
Commercial Order
Management
Commercial Catalog
Management
Multi-channel
Self-Service
Service
Exposure
Service
Inventory
Service
Configuration
Network ActivationNetwork Inventory
Billing &
Settlement
Product &
Customer
Assurance
Mediation
DATA TO EXPERIENCE

18. Idea-to-Implementation Process
Product/Offer Envisioned
Concept Capture
Business Case
Concept Design
Component Specs
Offer Assembly
Market Testing
Offer Launch
Ready to Launch
Lead-to-Service Process
Start of Order Process
Identify the Lead
Present the Solution(s)
Create/Present Proposal
Capture the Order
Validate and Process
Provision and Activate
Verify and Complete
Service Live
Service-to-Cash Process
Service Live
Customer Balance
Gather Usage Data
Perform Rating
Discounts/Promotions
Create Customer Bill
Receive Payments
Customer Account
Revenue Capture

19. Lead-to-Order Process
State of Order Process
Identify the Lead
Identify Customer Solution
Present the Solution(s)
Agree on Solution
Create/Present Proposal
Agree on Contact Terms
Capture the Order
Order Capture
Order-to-Service Process
Order Capture
Order Capture
Order Entry
Order Validation
Order Processing
Activation
Order Verification
Order Completion
Service Live

20. THANKS