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WHAT PHYSICS TAUGHT ME
ABOUT MARKETING
TED Talk by Dan Cobley
ABOUT THE SPEAKER
Dan Cobley is a marketing
director at Google, where he
connects customers and
businesses, helping both
navigate digital space to find
what they need.
NEWTON’S SECOND LAW
The force equals mass times acceleration.
The bigger a brand, the more difficult it is
to reposition it.
That is why companies
like Unilever and P&G
keep brands separate,
like Ariel and Pringles
and Dove rather than
having one giant
parent brand.
HEISENBERG’S UNCERTAINTY PRINCIPLE
It is impossible to measure exactly the state and the
momentum of a particle, because the act of
measuring it changes it.
The act of observing consumers changes their
behavior.
A group of mothers who are
talking about their children
in a focus group, will always
say that almost none of
them buy lots of junk food.
And yet, McDonald's sells
hundreds of millions of
burgers every year.
SCIENTIFIC METHOD
You cannot prove a hypothesis through observation, you can
only disprove it.
You can invest for a long time in a brand, but a single
contrary observation of that positioning will destroy
consumers' belief.
BP spent millions of pounds over
many years building up its
credentials as an environmentally
friendly brand, but then the oil spill
happened. One bad week can
undermine decades of good work.
So be really careful to try and avoid
the screw-ups that can undermine
your brand.
THE SECOND LAW OF THERMODYNAMICS
Entropy will always increase.
Distribution of brand energy gets your brand
closer to the people, more in with the people
20 years ago one message
controlled by one marketing
manager could pretty much
define a brand. Now, with
the digital comment
creation and distribution
tools that are available to
every consumer, it's
impossible to control where
it goes.
You can't fight it, so
embrace it and find a way to
work with it.
TED Talk:
http://www.ted.com/talks/dan_cobley_what_
physics_taught_me_about_marketing/

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Physics and Marketing

  • 1. WHAT PHYSICS TAUGHT ME ABOUT MARKETING TED Talk by Dan Cobley
  • 2. ABOUT THE SPEAKER Dan Cobley is a marketing director at Google, where he connects customers and businesses, helping both navigate digital space to find what they need.
  • 3. NEWTON’S SECOND LAW The force equals mass times acceleration. The bigger a brand, the more difficult it is to reposition it.
  • 4. That is why companies like Unilever and P&G keep brands separate, like Ariel and Pringles and Dove rather than having one giant parent brand.
  • 5. HEISENBERG’S UNCERTAINTY PRINCIPLE It is impossible to measure exactly the state and the momentum of a particle, because the act of measuring it changes it. The act of observing consumers changes their behavior.
  • 6. A group of mothers who are talking about their children in a focus group, will always say that almost none of them buy lots of junk food. And yet, McDonald's sells hundreds of millions of burgers every year.
  • 7. SCIENTIFIC METHOD You cannot prove a hypothesis through observation, you can only disprove it. You can invest for a long time in a brand, but a single contrary observation of that positioning will destroy consumers' belief.
  • 8. BP spent millions of pounds over many years building up its credentials as an environmentally friendly brand, but then the oil spill happened. One bad week can undermine decades of good work. So be really careful to try and avoid the screw-ups that can undermine your brand.
  • 9. THE SECOND LAW OF THERMODYNAMICS Entropy will always increase. Distribution of brand energy gets your brand closer to the people, more in with the people
  • 10. 20 years ago one message controlled by one marketing manager could pretty much define a brand. Now, with the digital comment creation and distribution tools that are available to every consumer, it's impossible to control where it goes. You can't fight it, so embrace it and find a way to work with it.