PPT - SIGMA-GIZ Academies - Topic 4 - Amenia - Citizen Feedback Platform.pdf
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Presentation given by Armenia at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.
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PPT - SIGMA-GIZ Academies - Topic 4 - Amenia - Citizen Feedback Platform.pdf
- 3. CITIZENS GET INFORMATION THAT THEY CAN LEAVE FEEDBACK WITHIN THE FOLLOWING CHANNELS: ✔ GNAHATIR.AM ✔ SMS on their phones ✔ Phone call from the PM office
- 4. Special code provided to the citizen after getting the service gnahatir.am/am/
- 5. 2 QUESTIONNAIRES TO ASSESS THE QUALITY OF THE SERVICE: ONE FOR ONLINE, THE OTHER FOR OFFLINE CHANNELS
- 6. THE REGISTER OF DELIVERED SERVICES FOR THE PM OFFICE
- 7. FEEDBACK OF THE SERVICE DELIVERED TO THE CITIZEN
- 8. STATISTICS ON THE ASSESSMENTS OF THE PUBLIC SERVICES