Covers the major developments and changes in Salesforce during 2023. It includes information on new product introductions, updates to existing services, and strategic decisions made by Salesforce. The post provides insights into how these developments impact Salesforce users and the broader tech industry. For a detailed overview, you can read the full article provides a comprehensive overview of the key developments in the Salesforce ecosystem throughout 2023. It covers a range of topics including the launch of new products like Automotive Cloud and EinsteinGPT, advancements in low-code platforms, and enhancements in areas like gender identity inclusivity. The article also discusses major conferences, collaborations, and innovations such as integrations with Slack and Tableau, and the introduction of new tools like Marketing GPT, Commerce GPT, and AI Cloud. Additionally, it addresses corporate developments like price changes and executive appointments. For a detailed understanding of the year's pivotal moments in Salesforce, visit the blog post - https://abhinav.fyi/salesforce-2023-recap-from-new-launches-to-app-retirals-and-more/

1. recap
SALESFORCE
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2. Showcased Automotive Cloud's
power: delivering personalized
experiences using customer’s
purchase history, driving habits,
and servicing data.
The Debut of
Automotive Cloud!
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3. New fields for Gender Identity
and Pronoun data, enhancing
personalized experience of all
genders.
Salesforce
Inclusivity Initiatives
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E.g. Pronouns and Gender Identity are now included
as optional picklist fields on the Lead, Contact, and
Person Account objects.

4. The Launch of Einstein GPT, a
Gen-AI pilot bringing Chat GPT
features to Salesforce products.
TrailblazerDX
Product Announcements
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*The use of ‘GPT’ with Salesforce products was
dropped post Dreamforce’ 23.
**Einstein GPT is now named as Einstein 1 platform

5. Allowing teams to create
customizable canvas for
organizing data captured from
different sources inside slack.
The Roll Out of
Slack Canvas
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6. Salesforce brought Gen-AI into
Slack and Tableau, enabling
quick summaries, personalized
answers, and deeper insights.
Slack & Tableau
Embrace Gen AI
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7. However, users could continue
access SF for Outlook features
by migrating to products —
outlook integration and
Einstein activity capture.
Salesforce for
Outlook Retired
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8. Price surge across various
products and editions
Professional $80 USD (up $5)
Enterprise $165 USD (up $15)
Unlimited $330 USD (up $30)
Price Hike
After 7 Years!
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9. At just $25 per user per
month, SMBs can leverage
Sales, Marketing, and Service
features on a unified platform.
Starters Suite
for SMBs
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10. Saw the launch of the Einstein 1
platform, Slack AI, Einstein GPT
for Developers, and more.
Dreamforce
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*Einstein GPT for Developers was later renamed as
Einstein for Developers

11. A low-code platform for
building AI customer service
agents. Salesforce confirmed
its plans to integrate it with its
Service Cloud platform.
The Airkit.ai
Acquisition
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12. Highly anticipated launch of
Code Builder, a browser-based
coding tool capable of
converting natural language
into functional code.
Code Builder‘s
Debut!
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13. Unlimited+ edition (500
$/u/m) announced
Data Cloud integration
with LinkedIn and Google
Collaboration with Apple for
enhancing Service Cloud
and Field Service offerings
Salesforce
World Tour!
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14. abhinav.fyi @abhinavguptas
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Abhinav Gupta
Salesforce MVP(8x) & Enthusiast,
Founder Concret.io