Devising a signature CX strategy that enables a credible, differentiated brand positioning and justifies brand premium while delivering customer delight across the Customer Journey
Sound Telecom is a small telecommunications company that provides call center and customer service solutions. It has experienced steady growth since being founded in 1986, with 9% growth between 2008-2011 and revenues of $3.5 million in 2011. It prides itself on its flexibility, creativity, and ability to customize solutions to meet client needs, especially for clients with unpredictable call volumes or specialized requirements not addressed by larger call center providers. Sound Telecom operates three call centers with a focus on quality, training, and delivering a positive customer experience for its clients.
See how Sonru Video Interviewing can guide you through the hectic Seasonal Hiring process, making room for more modern recruitment, enlisting stakeholder involvement, eliminating geographic barriers and allowing a convenient process for all.
Vati is one of India's largest recruitment company, bringing to the table a domain specialist team, robust technology platform and an extensive network of sourcing hubs.To help improve our clientele's productivity & Scale further , we now introduce "QuickHire",a service aimed at simplifying the recruitment process by bringing Technically & HR Qualified shortlisted candidates who are fit to join your organisation.
Virtual Mind provides outsourced software development services including project outsourcing, staff augmentation, and agile consulting. Established in 2004 in Buenos Aires, Argentina, Virtual Mind has grown to serve customers in 15 countries. It was founded by experienced architects and uses agile methodologies like Scrum and XP to efficiently develop high-quality software that meets customer needs.
MCA is transitioning from the MurphyCobb brand to better reflect its expanded global operations beyond a partnership. It has selected a new logo through an online design competition that emphasizes the initials MCA in green to represent validation and approval. The new identity and website were developed by an agency to communicate MCA as being masterfully maverick and diligent yet daring across its regions and offices globally.
- Hotel Concepts is a global hotel software company established in 1994 in the Netherlands that provides property management, central reservation, and sales software products and services.
- They have offices worldwide and nearly 1,000 installations, serving single and multi-property hotel chains.
- Their dedicated team of hospitality professionals focuses on developing flexible, scalable solutions to meet industry trends like online booking distribution and PCI compliance.
Infor Enwisen HR Service Delivery is a software solution that aims to lower the costs of HR service delivery while improving services. It includes five applications that help employees access HR information on their own, reduce calls to HR representatives, and better understand their total compensation. Customers report reducing HR service costs by 20-50% and improving the employee and manager experience with HR. The solution allows HR to shift focus to more strategic initiatives.
Hvantage Technologies provides contingent workforce, virtual assistance, and remote resource solutions to help businesses address skill gaps. This includes freelancers, independent contractors, consultants, temporary or seasonal employees, virtual assistants, and remote workers. Hiring these contingent resources provides businesses flexibility and reduced costs compared to permanent employees while ensuring work quality and continuity of operations. Hvantage has expertise across many industries and functions and promises personalized service, competitive pricing, and timely fulfillment of resource needs.
Sound Telecom is a small telecommunications company that provides call center and customer service solutions. It has experienced steady growth since being founded in 1986, with 9% growth between 2008-2011 and revenues of $3.5 million in 2011. It prides itself on its flexibility, creativity, and ability to customize solutions to meet client needs, especially for clients with unpredictable call volumes or specialized requirements not addressed by larger call center providers. Sound Telecom operates three call centers with a focus on quality, training, and delivering a positive customer experience for its clients.
See how Sonru Video Interviewing can guide you through the hectic Seasonal Hiring process, making room for more modern recruitment, enlisting stakeholder involvement, eliminating geographic barriers and allowing a convenient process for all.
Vati is one of India's largest recruitment company, bringing to the table a domain specialist team, robust technology platform and an extensive network of sourcing hubs.To help improve our clientele's productivity & Scale further , we now introduce "QuickHire",a service aimed at simplifying the recruitment process by bringing Technically & HR Qualified shortlisted candidates who are fit to join your organisation.
Virtual Mind provides outsourced software development services including project outsourcing, staff augmentation, and agile consulting. Established in 2004 in Buenos Aires, Argentina, Virtual Mind has grown to serve customers in 15 countries. It was founded by experienced architects and uses agile methodologies like Scrum and XP to efficiently develop high-quality software that meets customer needs.
MCA is transitioning from the MurphyCobb brand to better reflect its expanded global operations beyond a partnership. It has selected a new logo through an online design competition that emphasizes the initials MCA in green to represent validation and approval. The new identity and website were developed by an agency to communicate MCA as being masterfully maverick and diligent yet daring across its regions and offices globally.
- Hotel Concepts is a global hotel software company established in 1994 in the Netherlands that provides property management, central reservation, and sales software products and services.
- They have offices worldwide and nearly 1,000 installations, serving single and multi-property hotel chains.
- Their dedicated team of hospitality professionals focuses on developing flexible, scalable solutions to meet industry trends like online booking distribution and PCI compliance.
Infor Enwisen HR Service Delivery is a software solution that aims to lower the costs of HR service delivery while improving services. It includes five applications that help employees access HR information on their own, reduce calls to HR representatives, and better understand their total compensation. Customers report reducing HR service costs by 20-50% and improving the employee and manager experience with HR. The solution allows HR to shift focus to more strategic initiatives.
Hvantage Technologies provides contingent workforce, virtual assistance, and remote resource solutions to help businesses address skill gaps. This includes freelancers, independent contractors, consultants, temporary or seasonal employees, virtual assistants, and remote workers. Hiring these contingent resources provides businesses flexibility and reduced costs compared to permanent employees while ensuring work quality and continuity of operations. Hvantage has expertise across many industries and functions and promises personalized service, competitive pricing, and timely fulfillment of resource needs.
Customer experiences and support are omnichannel and immediate. We know your brand is dependent on timely support, processes, and responsiveness. We hire and manage experienced support experts to keep clients focused on expanding their business, while we manage the command center.
As an E-Commerce company, it is essential keeping your company’s orders, packaging and deliveries run smoothly at all times. It’s not an easy task to always manage deliveries and still focus on the other goals like orders, timeliness and satisfying reviews especially when every order is a firefighting. And that list of returns, refunds, and non-satisfying customers just seems to be getting longer, until your customer runs out of capacity and ability to negotiate.
Neuerung Techsoft Private Limited is an Indian mobile app development company based in Jaipur, Rajasthan. It develops mobile apps across various platforms like Blackberry, Nokia, Apple iPhone, Android, and Microsoft. The company serves industries like diamond and jewelry, manufacturing, banking and finance, healthcare, hospitality, advertising, and gaming. Neuerung has expertise in mobile and web application development, product prototyping, and industry knowledge. It operates dedicated mobile labs and follows an agile development methodology and build-operate-transfer model for clients.
The back office may not be the most important but what happens there is your dashboard to customer satisfaction. Driving it efficiently is the game changer in any customer experience. Hvantage is a team of over 200 specialists dedicated to managing those processes, with rigor and obsessive quality control. With 95% customer satisfaction on our end, we aim to hit the same metrics for you.
As an Insurance company, it is essential keeping your claim and risk assessment run smoothly at all times. It’s not an easy task to always manage negative findings and focus on the other goals like timeliness and pieces of evidence especially when every claim is a firefighting
We can help with your claim management…
SigmaIT Softwares is one of the best software development company in lucknow, we provide 360 degree software solutions in lucknow or india. SigmaIT Software announced our , india because we are dedicated to give you top class software service in lucknow, india. SIGMAIT SOFTWARE Is An ISO 9001:2015 Certified Software Development Company In Lucknow That Works In A Flexible Environment For Best Software Development Service In Lucknow Process, Adjusting As Per Our Customer's Requirements. Quality Work Is A Prerequisite For Every Task We Undertake At Sigma Software As We Consider That "Every Day Counts". And Why Not; We Know That Good Jobs Always Bring New Clients.
The document provides information on the RoboPorter team working on an automated consolidated reporting solution. It lists the team members and their roles. It then describes the problem of manual consolidated reporting currently used by single and multi-family offices. The proposed solution is to use machine learning and natural language processing to automate reporting and make it more accurate. It provides details on the business model, target customers, competitors, and revenue model which involves subscription fees for the automated reporting software.
This presentation provides an overview of the services offered by Premier Master Agent, CarrierBid including details such as their Carrier Services Portfolio, Expense Management, Wireless Expense Management, WiFi Guest Marketing tools, and how CarrierBid is committed to bidding, negotiating and winning the lowest prices for their customers.
Successful Partnership Engagement in Product Design Andrew Castello
When engineering such a product in 2021, companies will need to turn to an expert IoT development partner with enough specialist experience to guarantee the proper level of product development.
Neoteam's Marketing Process Outsourcing Servicesneoteamindia
Neoteam provides marketing outsourcing services to global corporations through offshore delivery centers in Mumbai. We combine strategy, creativity and technology to improve all of the tools that our clients use to attract prospects and retain clients.
We address the marketing challenges and help companies generate and manage demand by applying proven process methodologies with integrated IT and process outsourcing solutions. Our solutions have helped companies to reduce costs, enhance effectiveness and optimize marketing operations.
Empired Convergence 2017 - Transforming you customer experienceEmpired
This document discusses transforming customer experience through digital transformation. It notes that while 84% of companies see digital transformation as important, only 3% have fully implemented it. The document then covers researching customer experience, what customer experience entails, developing a customer experience strategy in a digital world. It proposes a four step process: discover through research, ideate new experiences, create prototypes, deliver and evolve experiences. Finally, it notes that exceptional customer experiences can increase company revenues and brand loyalty while poor experiences can be costly.
Solutions For Hiring Employees While Working Remotely.pptxSaumya876452
Learn how to keep your hiring employees process active while you entire workforce is working from home. This will help you get the right talent in the business.
ThinkAhead is a technology and outsourcing company established in 1997 that provides innovative solutions through a combination of technology expertise, domain knowledge, and process expertise. It offers services such as web design, eCommerce, software development, and BPO/KPO services to clients in industries like healthcare, publishing, and travel. ThinkAhead prides itself on developing long-term, high-value partnerships with clients through a dedicated team and processes.
This document discusses steps for organizations to improve customer experience across channels. It recommends that companies: 1) better understand customers and their end-to-end journeys; 2) identify pain points and areas for improvement; and 3) create a prioritized roadmap for changes. The document emphasizes taking a journey-driven and cross-channel approach to research, personas, maps, and strategy to improve the customer experience consistently across all touchpoints. It also stresses the importance of galvanizing employees, connecting user experience work to business goals, and ongoing commitment to observation and improvement.
The Giant Corporation Lacis provides integrated HR services including executive search, recruitment, HR consulting, and offshore development. Their vision is to become a world leader in HR services by providing the highest quality personalized solutions through a client-neutral approach. They offer a full suite of recruitment services from understanding job descriptions to onboarding.
TGCL Group Companies.
The Giant HR
Board Search Advisory
Applykar.com
TGCL Consulting Services
About The Giant HR
The Giant HR is the renowned brand in the bucket of The Giant Corporation Lacis. The Giant HR is an End – to – End premium integrated Human Resource Brand. We are among the leading Technical Executive Search firm and End to End HR Service providers in India. We facilitate a stream lined and efficient Human Resource Management functions.
We managed to complete some Landmark Searches in Engineering and IT sectors, which has placed us in one of the leading Technical Executive Search Firms in India.
Pace Wisdom Solutions Pvt. Ltd. is an enterprise software services company founded in 2012 that specializes in services like SEO, software development, web development, and mobile app development. The company aims to help other companies solve business problems, improve productivity, increase profitability, and attract more customers. It has offices in San Francisco and Bangalore and has served over 100 customers across 10 countries in industries like supply chain, IoT, analytics, and more.
Biztech is one of the leading Php Web Development companies in India providing a host of web design solutions. We have with us an immensely talented and experienced team of web developers. Our team excels in offering services like Content Management System, Php Development, Offshore Web Development, Open Source Customization, Web Designing, and Custom Web Application Development.
This document discusses PT VADS Indonesia and its approach to creating value through new customer journeys and experiences. PT VADS Indonesia is a BPO provider that aims to deliver world-class services and solutions to clients through customer-centricity. It discusses PT VADS Indonesia's vision, mission, values, strategies, and culture, as well as its services across the customer lifecycle. The document also covers PT VADS Indonesia's approach to customer experience, which involves talent development, omnichannel technology, and design thinking methodology to support digital transformation and new digital customer journeys.
We help brands reinvigorate demand for their products through compelling packaging structure and graphic design that fulfills fundamental needs of their customers while optimizing costs to deliver a strong return on their packaging investment.
Customer experiences and support are omnichannel and immediate. We know your brand is dependent on timely support, processes, and responsiveness. We hire and manage experienced support experts to keep clients focused on expanding their business, while we manage the command center.
As an E-Commerce company, it is essential keeping your company’s orders, packaging and deliveries run smoothly at all times. It’s not an easy task to always manage deliveries and still focus on the other goals like orders, timeliness and satisfying reviews especially when every order is a firefighting. And that list of returns, refunds, and non-satisfying customers just seems to be getting longer, until your customer runs out of capacity and ability to negotiate.
Neuerung Techsoft Private Limited is an Indian mobile app development company based in Jaipur, Rajasthan. It develops mobile apps across various platforms like Blackberry, Nokia, Apple iPhone, Android, and Microsoft. The company serves industries like diamond and jewelry, manufacturing, banking and finance, healthcare, hospitality, advertising, and gaming. Neuerung has expertise in mobile and web application development, product prototyping, and industry knowledge. It operates dedicated mobile labs and follows an agile development methodology and build-operate-transfer model for clients.
The back office may not be the most important but what happens there is your dashboard to customer satisfaction. Driving it efficiently is the game changer in any customer experience. Hvantage is a team of over 200 specialists dedicated to managing those processes, with rigor and obsessive quality control. With 95% customer satisfaction on our end, we aim to hit the same metrics for you.
As an Insurance company, it is essential keeping your claim and risk assessment run smoothly at all times. It’s not an easy task to always manage negative findings and focus on the other goals like timeliness and pieces of evidence especially when every claim is a firefighting
We can help with your claim management…
SigmaIT Softwares is one of the best software development company in lucknow, we provide 360 degree software solutions in lucknow or india. SigmaIT Software announced our , india because we are dedicated to give you top class software service in lucknow, india. SIGMAIT SOFTWARE Is An ISO 9001:2015 Certified Software Development Company In Lucknow That Works In A Flexible Environment For Best Software Development Service In Lucknow Process, Adjusting As Per Our Customer's Requirements. Quality Work Is A Prerequisite For Every Task We Undertake At Sigma Software As We Consider That "Every Day Counts". And Why Not; We Know That Good Jobs Always Bring New Clients.
The document provides information on the RoboPorter team working on an automated consolidated reporting solution. It lists the team members and their roles. It then describes the problem of manual consolidated reporting currently used by single and multi-family offices. The proposed solution is to use machine learning and natural language processing to automate reporting and make it more accurate. It provides details on the business model, target customers, competitors, and revenue model which involves subscription fees for the automated reporting software.
This presentation provides an overview of the services offered by Premier Master Agent, CarrierBid including details such as their Carrier Services Portfolio, Expense Management, Wireless Expense Management, WiFi Guest Marketing tools, and how CarrierBid is committed to bidding, negotiating and winning the lowest prices for their customers.
Successful Partnership Engagement in Product Design Andrew Castello
When engineering such a product in 2021, companies will need to turn to an expert IoT development partner with enough specialist experience to guarantee the proper level of product development.
Neoteam's Marketing Process Outsourcing Servicesneoteamindia
Neoteam provides marketing outsourcing services to global corporations through offshore delivery centers in Mumbai. We combine strategy, creativity and technology to improve all of the tools that our clients use to attract prospects and retain clients.
We address the marketing challenges and help companies generate and manage demand by applying proven process methodologies with integrated IT and process outsourcing solutions. Our solutions have helped companies to reduce costs, enhance effectiveness and optimize marketing operations.
Empired Convergence 2017 - Transforming you customer experienceEmpired
This document discusses transforming customer experience through digital transformation. It notes that while 84% of companies see digital transformation as important, only 3% have fully implemented it. The document then covers researching customer experience, what customer experience entails, developing a customer experience strategy in a digital world. It proposes a four step process: discover through research, ideate new experiences, create prototypes, deliver and evolve experiences. Finally, it notes that exceptional customer experiences can increase company revenues and brand loyalty while poor experiences can be costly.
Solutions For Hiring Employees While Working Remotely.pptxSaumya876452
Learn how to keep your hiring employees process active while you entire workforce is working from home. This will help you get the right talent in the business.
ThinkAhead is a technology and outsourcing company established in 1997 that provides innovative solutions through a combination of technology expertise, domain knowledge, and process expertise. It offers services such as web design, eCommerce, software development, and BPO/KPO services to clients in industries like healthcare, publishing, and travel. ThinkAhead prides itself on developing long-term, high-value partnerships with clients through a dedicated team and processes.
This document discusses steps for organizations to improve customer experience across channels. It recommends that companies: 1) better understand customers and their end-to-end journeys; 2) identify pain points and areas for improvement; and 3) create a prioritized roadmap for changes. The document emphasizes taking a journey-driven and cross-channel approach to research, personas, maps, and strategy to improve the customer experience consistently across all touchpoints. It also stresses the importance of galvanizing employees, connecting user experience work to business goals, and ongoing commitment to observation and improvement.
The Giant Corporation Lacis provides integrated HR services including executive search, recruitment, HR consulting, and offshore development. Their vision is to become a world leader in HR services by providing the highest quality personalized solutions through a client-neutral approach. They offer a full suite of recruitment services from understanding job descriptions to onboarding.
TGCL Group Companies.
The Giant HR
Board Search Advisory
Applykar.com
TGCL Consulting Services
About The Giant HR
The Giant HR is the renowned brand in the bucket of The Giant Corporation Lacis. The Giant HR is an End – to – End premium integrated Human Resource Brand. We are among the leading Technical Executive Search firm and End to End HR Service providers in India. We facilitate a stream lined and efficient Human Resource Management functions.
We managed to complete some Landmark Searches in Engineering and IT sectors, which has placed us in one of the leading Technical Executive Search Firms in India.
Pace Wisdom Solutions Pvt. Ltd. is an enterprise software services company founded in 2012 that specializes in services like SEO, software development, web development, and mobile app development. The company aims to help other companies solve business problems, improve productivity, increase profitability, and attract more customers. It has offices in San Francisco and Bangalore and has served over 100 customers across 10 countries in industries like supply chain, IoT, analytics, and more.
Biztech is one of the leading Php Web Development companies in India providing a host of web design solutions. We have with us an immensely talented and experienced team of web developers. Our team excels in offering services like Content Management System, Php Development, Offshore Web Development, Open Source Customization, Web Designing, and Custom Web Application Development.
This document discusses PT VADS Indonesia and its approach to creating value through new customer journeys and experiences. PT VADS Indonesia is a BPO provider that aims to deliver world-class services and solutions to clients through customer-centricity. It discusses PT VADS Indonesia's vision, mission, values, strategies, and culture, as well as its services across the customer lifecycle. The document also covers PT VADS Indonesia's approach to customer experience, which involves talent development, omnichannel technology, and design thinking methodology to support digital transformation and new digital customer journeys.
Similaire à Service Experience Design for Writer Relocations (20)
We help brands reinvigorate demand for their products through compelling packaging structure and graphic design that fulfills fundamental needs of their customers while optimizing costs to deliver a strong return on their packaging investment.
Museum Design for Gandhi Research FoundationLokusdesign
The Gandhi Teerth museum in Jalgaon, India covers 65,000 square feet and was completed as a project for the Gandhi Research Foundation. Lokusdesign provided experience design, turnkey execution, content research, conceptualization, exhibition design, and project management for the museum. The museum aims to present Gandhi's ideologies and principles to youth in an approachable way through a blend of traditional and modern techniques. Visitors journey through the experiential museum, moving from level to level to gain a deeper insight into Gandhi's life while embarking on their own journey of self-discovery.
Leveraging design to drive differentiation in an extremely cluttered retail context, the result of which was a staggering 10x in sales in the very first month after launch
Virbac SA is a global animal health company that operates in over 100 countries. Their packaging had not been refreshed in a long time and they faced threats from counterfeit products, so they partnered with Lokus Design to revamp their packaging. Lokus conducted extensive qualitative research with customers, retailers and influencers. They developed a new visual architecture and packaging structure with consistent branding elements across variants while maintaining elements of the legacy packaging. The redesigned packaging helped Virbac stand out on retail shelves and increased sales.
Contemporizing the packaging identity of one of India’s iconic consumer brands in tune with the emerging tastes and design sensibilities of the modern consumer
Strategic Brand Shift for Desai Brothers Namkeen Lokusdesign
Desai Brothers Ltd. entered the competitive packaged snacks industry in India riding on a strong distributor network. However, their brand experienced poor customer preference and perceptions of inferior quality, causing sales to plateau. LokusDesign was partnered with to provide strategic direction for growth. Through research, they transformed the brand identity to appeal to key market segments and generate customer pull. Efforts included qualitative research with 144 interviews across retailers and customers to understand consumption drivers and brand perceptions. A strategic workshop was then held to develop a new brand architecture, positioning, visual identity and packaging design system to make the brand contemporary yet authentic.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
International Upcycling Research Network advisory board meeting 4Kyungeun Sung
Slides used for the International Upcycling Research Network advisory board 4 (last one). The project is based at De Montfort University in Leicester, UK, and funded by the Arts and Humanities Research Council.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.