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Stepping out of
the online echo
       chamber
 aka, how companies can be more social
        in business, and why they should

   or simply, some random waffling about “social@work”




                       Andy Piper
                   andypiper.co.uk

 http://www.flickr.com/photos/purecaffeine/4713475381/
IBM has over
380,000
employees;
over 50% are
mobile




               http://flickr.com/photos/killermart/34566562/
http://www.flickr.com/photos/crobj/4376489172/
Dynamic,
social, active




                 http://flickr.com/photos/shawdm/820926627/
What do
   you mean,
“online echo
  chamber”?
We love ourselves…
But who can tell why?
Some events can do
“social” really badly...
Don’t just broadcast:
Listen, create, respond,
       provide content
Time to change!
Some of the tools...
! Lotus Connections
  ! Profiles (a social network)
  ! Blogs
  ! Bookmarks/Dogear
  ! Activities (for leading a project)
  ! Communities
  ! Wikis
  ! Files (document sharing)
! Sametime Unyte – eMeetings
! SocialBlue (like Facebook)
! Microblogging
  ! Connections
  ! Twitter
  ! Bluetwit
Networks,
microbrands,
 & guerilla
 marketing
Empower
Educate
Trust

Your people are
your brand “Use social media as a means to
                  expose IBM's experts - and
                   expertise - to the world”
                     (Adam Christensen,
                      IBM Social Media
                      Communications)
Spring 2005




              http://flickr.com/photos/hans-on-experience/14188376/
Spring 2005




                                   May 2008




              http://flickr.com/photos/hans-on-experience/14188376/
Summary:

                              •   Follow the BCGs

                              •   Take personal responsibility

                              •   Include a disclaimer

http://ibm.com/blogs/zz/en/   •   Don’t cite clients
        guidelines.html
                              •   Don’t pick fights
      EU + FTC rules!
Results:
New ideas
New conversations
Happier employees, happier and
more engaged customers
Try a little…
Social alchemy




                 http://www.flickr.com/photos/kitsu/33808356/
“magic”
 (sometimes
    called
 innovation)
happens here
Diversity = strength
Word-of-mouth = trust
  Networks = value
Connect

 http://twitter.com/andypiper
    http://andypiper.co.uk
http://slideshare.net/andypiper




             We podcast YOUR tags!
             http://dogearnation.com

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Stepping out of the echo chamber