“Build it and they will come” is a common misconception about Enterprise Social Networks, and Yammer is no different. Simply turning it on, flicking the switch or implementing is unlikely to provide the tangible business benefits you and your executive team expect. At NEXTDC Yammer is an important and central business tool, this didn’t happen by accident. From day one curation of the network and deliberate activities have supported the growth of this thriving network. In this session Rebecca will share tell the story of NEXTDC’s Yammer journey over the past three years and what has been the key to their success including: • Benefits of an enterprise social network • Setting up for success • Activities which drive engagement • Lessons learned along the way

1. SUCCESS FACTORS IN A
THRIVING YAMMER NETWORK
REBECCA JACKSON | DIGITAL WORKPLACE COORDINATOR – NEXTDC
THE DIGITAL WORKPLACE CONFERENCE | AUCKLAND | APRIL 30 – MAY 1 2019

2. ABOUT ME
DIGITAL WORKPLACE
COORDINATOR AT
NEXTDC
10 YEARS DIGITAL
WORKPLACE
9 YEARS WORKING WITH
YAMMER
YAMMER BLOGGER
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

3. NEXTDC
WHERE THE CLOUD
LIVES
FOUNDED IN 2010
ASX 200
230+ STAFF
10 LOCATIONS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

4. YAMMER IS
AN ENTERPRISE SOCIAL
NETWORK
10 YEARS OLD
PART OF OFFICE 365
CONVERSATION,
COLLABORATION,
COMMUNICATION
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

5. OUR NETWORK
LAUNCHED 2016
250 ACTIVE USERS
90+ GROUPS
MIX OF WORK AND FUN
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

6. SETTING UP
FOR SUCCESS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

7. SETTING UP FOR
SUCCESS
EXECUTIVE SUPPORT
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

8. SETTING UP FOR
SUCCESS
EXECUTIVE SUPPORT
CEASE ALTERNATIVES
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

9. SETTING UP FOR
SUCCESS
EXECUTIVE SUPPORT
CEASE ALTERNATIVES
POLICY
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

10. SETTING UP FOR
SUCCESS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
EXECUTIVE SUPPORT
CEASE ALTERNATIVES
POLICY
COMMUNITY
MANAGEMENT
IMAGE CREDIT: WWW.BUSINESSILLUSTRATOR.COM CC BY-NC 3.0

11. DRIVING
ENGAGEMENT
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

12. NEW STARTERS
WELCOME MESSAGE
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

13. NEW STARTERS
WELCOME MESSAGE
INDUCTION
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

14. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
NEW STARTERS
WELCOME MESSAGE
INDUCTION
YAMMER 101

15. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
NEW STARTERS
WELCOME MESSAGE
INDUCTION
YAMMER 101
CONTENT

16. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
WORKING OUT
LOUD
IDEAS AND FEEDBACK

17. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
WORKING OUT
LOUD
IDEAS AND FEEDBACK
INDUSTRY NEWS

18. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
WORKING OUT
LOUD
IDEAS AND FEEDBACK
INDUSTRY NEWS
COLLABORATION

19. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
WORKING OUT
LOUD
IDEAS AND FEEDBACK
INDUSTRY NEWS
COLLABORATION
EVENTS

20. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
CULTURE AND
FUN
RECOGNITION

21. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
CULTURE AND
FUN
RECOGNITION
SOCIAL GROUPS

22. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
CULTURE AND
FUN
RECOGNITION
SOCIAL GROUPS
GIFS AND EMOJI

23. WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC
CULTURE AND
FUN
RECOGNITION
SOCIAL GROUPS
GIFS AND EMOJI
POLLS

24. MEASURING
SUCCESS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

25. MEASURING
SUCCESS
POSTS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

26. MEASURING
SUCCESS
POSTS
GROUP INSIGHTS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

27. MEASURING
SUCCESS
POSTS
GROUP INSIGHTS
OFFICE 365 ADMIN
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

28. MEASURING
SUCCESS
POSTS
GROUP INSIGHTS
OFFICE 365 ADMIN
SURVEYS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

29. LESSONS
LEARNED
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

30. LESSONS
LEARNED
NO SET AND FORGET
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

31. LESSONS
LEARNED
NO SET AND FORGET
EVERY NETWORK IS
DIFFERENT
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

32. LESSONS
LEARNED
NO SET AND FORGET
EVERY NETWORK IS
DIFFERENT
YOU NEED MANAGERS
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

33. LESSONS
LEARNED
NO SET AND FORGET
EVERY NETWORK IS
DIFFERENT
YOU NEED MANAGERS
GO WITH THE FLOW
WHERE THE CLOUD LIVES™ | #DWCNZ | @_REBECCAJACKSON @NEXTDC

34. GO FORTH AND YAMMER
SET YOURSELF
UP FOR
SUCCESS WITH A
STRONG
FOUNDATION TO
SUPPORT YOUR
NETWORK.
EXPERIMENT
WITH
ENGAGEMENT
ACTIVITIES THAT
WILL ALIGN
WITH, OR
IMPROVE YOUR
CULTURE
MEASURE YOUR
SUCCESS, AND
TEACH OTHERS
HOW TO DO THE
SAME.
CHANGE
MANAGEMENT IS
CRITICAL, AND
NOT A ONCE OFF.
WHERE THE CLOUD LIVES ™
34

35. THANK YOU TO OUR SPONSORS

36. REBECCA JACKSON
NEXTDC
DIGITAL WORKPLACE
COORDINATOR
@_rebeccajackson
linkedin.com/in/rebeccajljackson