Technology In Indian Banking 2008
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This is a class room presentation taught by Prof Chowdari Prasad to MBA (Banking) students on developments of Technology in Indian Banking. It was well received and needs to be updated. Any suggestions are welcome from bankers, students, researchers, etc.
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II. It aims to study customer awareness, satisfaction levels and problems faced regarding internet banking.
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The document summarizes the history of banking in India from pre-independence to present times. It discusses how the Banking Companies Act of 1949 defined banking and banks. It then outlines the key stages in Indian banking history - pre-independence with the presidency banks, post-independence nationalization of banks in 1969 and 1980, introduction of private banks in 1990s, and ongoing reforms. The document also briefly discusses the role of RBI as the central bank and regulator and the current scenario of public, private, and foreign banks in India.
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Role of technology in banking
The impact of technology on the real & financial world around the central banks
-E-governance
-Choice of channels , confidence and convenience to the end-user
-Efficiency
-Facilitating growth of products & services
Impact of technology on banking operations
Technology has significantly impacted banking operations in both positive and negative ways. Positively, technology allows banks to offer new services to customers through multiple delivery channels, share information more easily, and potentially expand their operations geographically without establishing new branches. However, technology adoption can be expensive and time-consuming, requires changes to job roles and training, and introduces security and customer retention issues for banks. The role of branches is also changing, becoming more advisory as transactions increasingly move to digital channels.
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Driven by challenges on competition, rising customer expectation and shrinking
margins, banks have been using technology to reduce cost. Apart from competitive
environment, there has been deregulation as to rate of interest, technology intensive
delivery channel like Internet Banking, Tele Banking, Mobile banking and Automated
Teller Machines (ATMs) etc have created a multiple choice to user of the bank. The
banking business is becoming more and more complex with the changes emanating from
the liberalization and globalization. For a new bank, customer creation is important, but
an established bank it is the retention is much more efficient and cost effective
mechanism.Payment systems
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Case Study of Service Transformation : Leading Indian Bank
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Contenu connexe
Tendances
Banking technology
This document discusses various technologies used in banking. It describes Inter Bank Mobile Payment System (IMPS) and how it allows customers to transfer funds between banks via mobile devices. It also discusses online banking, use of analytics for segmentation and understanding customer preferences, convergence of storage and computing infrastructure, mobile banking, electronic bill payment, electronic fund transfer, electronic cheques, Real Time Gross Settlement (RTGS) system, and Automatic Teller Machines (ATMs). The benefits of these technologies for customers, banks and employees are reduced costs, immediate access to accounts and transactions, increased productivity and efficiency. The challenges are costs of implementation, risk of technology failures, penetrating rural areas and upgrading workforce skills.
Digital Banking vs. Branch Banking (Ashish Kumar)
This document discusses the transition from branch banking to digital banking. It notes that banks are increasingly adopting digital business models to capture more market share. Digital banking is seen as cheaper, faster and more convenient than branch banking. However, branch banking provides benefits like security and personalized service. The document outlines strategies for ING VYSYA bank to expand its digital offerings, such as providing online advisory services, payments, and account management. It also discusses challenges like maintaining simplicity and security with digital financial services.
Banking Operations
The document summarizes the history of banking in India from pre-independence to present times. It discusses how the Banking Companies Act of 1949 defined banking and banks. It then outlines the key stages in Indian banking history - pre-independence with the presidency banks, post-independence nationalization of banks in 1969 and 1980, introduction of private banks in 1990s, and ongoing reforms. The document also briefly discusses the role of RBI as the central bank and regulator and the current scenario of public, private, and foreign banks in India.
Neft&rtgs
NEFT and RTGS are electronic funds transfer systems operated by the Reserve Bank of India. NEFT operates in hourly batches for fund transfers of any amount with no minimum limit. RTGS provides real-time fund transfers for high-value transactions of Rs. 2 lacs and above, with settlement occurring individually on a continuous basis. Both systems allow fast domestic transfers between banks across India using IFSC codes, with NEFT being suitable for smaller transfers and RTGS for larger, time-critical transfers.
E banking Services
Electronic banking (e-banking) allows customers to access bank accounts and conduct transactions through electronic and telecommunications networks using computers and mobile phones. The document discusses various e-banking tools like core banking, electronic funds transfer (EFT), real-time gross settlement (RTGS), immediate payment service (IMPS), and Society for Worldwide Interbank Financial Telecommunications (SWIFT). It also covers electronic clearing service (ECS), debit cards, credit cards, smart cards, automated teller machines (ATMs), and electronic cheques.
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BANK FRAUD IS BECOMING IS A BIG ISSUE NOW A DAYS.
PPT SLIDE SHARE , BANK FRAUD, FRAUDS ALIDE SHARE ,
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The document discusses payment banks in India. Payment banks will help further financial inclusion by providing small savings accounts and payment/remittance services. They can accept deposits up to Rs. 1 lakh and enable digital payments and money transfers through mobile phones. Eleven firms have been granted licenses to start payment banks, including telecom and retail companies. Payment banks have the potential to transform financial services access for underserved populations by leveraging technology and existing customer bases.
Presentation on research report of customer satisfaction from e banking services
This research report summarizes a study on customer satisfaction with e-banking services from HDFC and ICICI Bank. The report outlines the objectives, sample design, data collection methods, findings and conclusions from a survey of 133 customers. Key findings include that the main factors influencing customer perception are good services, cost charges and people's references. The majority of customers reported being satisfied or highly satisfied with e-banking services, though some faced issues with slow speeds, time-consuming transfers and difficulty for less educated users. The report provides recommendations to improve e-banking services and customer training.
Mcb Final Project
MCB is Pakistan's largest bank with over 1000 branches. The document discusses MCB's history, organizational hierarchy, operational and functional analysis, marketing analysis, SWOT analysis, problems faced and recommendations. It provides an overview of MCB since its founding in 1947 and nationalization in 1974, to its privatization in 1991 and current status as the top bank in Pakistan.
Technology in banks
Technology and trends in banks
Benefits of technology in banking
Banking software products
Globalisation of banking
Satellite banking
Technological development
Phone banking
Online banking
RTGS
NEFT
Bancassurance
Core banking solutions
Prabhav Jain | Ulti kitab
Mobile banking adoption
Mobile banking allows users to conduct financial transactions through their mobile devices. It originated in the late 1990s and early 2000s with the development of SMS banking and third generation mobile networks. Mobile banking provides benefits like convenience, mobility, and lower costs. In Bangladesh, mobile banking is popular for addressing the unbanked population and facilitating cheaper transactions. Some challenges to its growth include poor infrastructure, high costs, and legal/policy barriers.
History of banking
banking, history, crisis, evolution, deposits, loans, savings, commercial, financial, credit, cash, crunch,
Cheque Clearing & Nift Processing
This document discusses clearing processes between banks in Pakistan. It provides information on Askari Bank and defines inward and outward clearing. Inward clearing means cheques received by a bank from other banks, while outward clearing means cheques sent for collection to other banks. The document outlines the different types of clearing cycles including normal, same day, special and intercity clearing. It also discusses the role of NIFT in facilitating automated clearing between banks in Pakistan.
Role of technology in banking
The impact of technology on the real & financial world around the central banks
-E-governance
-Choice of channels , confidence and convenience to the end-user
-Efficiency
-Facilitating growth of products & services
Impact of technology on banking operations
Technology has significantly impacted banking operations in both positive and negative ways. Positively, technology allows banks to offer new services to customers through multiple delivery channels, share information more easily, and potentially expand their operations geographically without establishing new branches. However, technology adoption can be expensive and time-consuming, requires changes to job roles and training, and introduces security and customer retention issues for banks. The role of branches is also changing, becoming more advisory as transactions increasingly move to digital channels.
E banking
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Icici bank
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This document discusses the evolution of banking technology over several generations from the 1960s to the present. It covers the move from mainframes to personal computers and the development of automated teller machines, online banking, and payment systems. The key benefits of technology for banks are described as increased efficiency, productivity, customer satisfaction, and reduced costs. Several committees in India addressed issues around banking technology and its implementation.
Technological impact in Banking Operations
Technological impact in Banking Operations
3rd unit notes of Principles and Practices of Banking
As per VTU university syllabus
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Customer relationship management in banking sectorVivekanandha College of arts and Science for Women (Autonomous)
Driven by challenges on competition, rising customer expectation and shrinking
margins, banks have been using technology to reduce cost. Apart from competitive
environment, there has been deregulation as to rate of interest, technology intensive
delivery channel like Internet Banking, Tele Banking, Mobile banking and Automated
Teller Machines (ATMs) etc have created a multiple choice to user of the bank. The
banking business is becoming more and more complex with the changes emanating from
the liberalization and globalization. For a new bank, customer creation is important, but
an established bank it is the retention is much more efficient and cost effective
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Presentation on research report of customer satisfaction from e banking services
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Case Study of Service Transformation : Leading Indian Bank
The document summarizes an Indian bank's service transformation project aimed at achieving zero customer unhappiness. Key aspects include reducing service failures across multiple channels like branches, call centers, and digital platforms. Close monitoring of metrics through daily and weekly reviews helped identify issues and drive process improvements, cutting service failures by over 50% for products like deposits, credit cards, and loans. Initiatives like outbound calling, root cause analysis, and empowering frontline staff supported the transformation goals.
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This document provides an overview of payment systems in banking in India. It discusses the history of payment instruments from coins to paper money to modern systems like cheques and electronic funds transfer. It outlines some key milestones in the evolution of payment systems in India such as the introduction of magnetic ink character recognition for cheque processing and real-time gross settlement. The document also describes the role played by the Reserve Bank of India in payment systems as a user, service provider, and regulator. It discusses the organizational structure established by RBI to oversee reforms to the national payment system, including the Payment Systems Group, Payment Systems Advisory Committee, and National Payments Council.
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Case Study of Service Transformation : Leading Indian Bank
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The document discusses the role of technology in banking. It notes that banking tasks are closely aligned with technology, allowing for increased efficiency, profitability, customer service and risk management through technologies like core banking, ATMs, cards, and electronic banking. It also discusses regulatory challenges and opportunities that technology presents in payment systems and monetary policy.
Furtureofbanking
The document discusses the role of technology in banking. It outlines how technology has improved operational efficiency, customer service, and risk management in banks. It also notes that while technology initially provides a competitive advantage, that advantage fades over time as other banks adopt the same technologies. For long-term differentiation, banks need to focus on how technology is selected, implemented, and utilized, and how it enables business processes and customer utility.
Furture_of_banking
The document discusses the role of technology in banking. It notes that technology brings many benefits like increased efficiency and improved customer service, but that it may not remain a long-term differentiator due to shortening technology lifecycles. The Reserve Bank of India has undertaken several initiatives to develop technology infrastructure for banking and improve payment systems. However, challenges remain around issues like change management, skills development, and ensuring security as banking increasingly moves online.
New trends in indian banking system
The document discusses new trends in the Indian banking system, including increased use of technology and digital services. It outlines how banks have adopted technologies like core banking solutions, customer relationship management, electronic payments, real-time gross settlement, electronic fund transfer, electronic clearing systems, ATMs, telebanking/mobile banking, point of sale terminals, and electronic data interchange to automate operations, improve efficiency, and enhance customer service. The trends have redefined banking operations and allowed customers to access services anytime from anywhere. Foreign direct investment is also said to ensure better risk management and capitalization in the Indian banking sector.
Technology in Indian Banking Sector
Information and Communication Technology has altered the banking system all over the world. In India, the banking sector has been witnessing path breaking technological advancement. Paper transactions, like cheques and drafts are displaced by internet transfers through RTGS, clearing houses are replaced by MICR. Customers no more belong to a particular bank or branch. Thus impact that in the technological changes in banking sector is analyzed in this paper. This paper deals in the analysis of technological revolution in Indian banking sector.
Cork v soft corporate - An Overview
Introducing CorkVSoft- Fintech. We are a joint venture between Cork Information Technology Bahrain and VSoft Corporation USA
Have a glimpse at our overview page to know about us or follow our linkedin / webpage to know about our offerings
Tech developments in banking sector
Technological developments in the banking sector include e-banking, core banking, mobile banking, and automated teller machines (ATMs). E-banking allows customers to bank electronically using internet and mobile devices. Core banking integrates banking services across branches on a single platform. Mobile banking provides banking services via mobile phones while ATMs allow customers to access basic banking services without human assistance. These technologies have improved customer convenience but also introduce some risks regarding system failures and cybercrime.
E banking
Electronic banking, or e-banking, describes transactions that take place between companies, organizations, individuals, and their banking institutions using electronic communication channels. While some banks offered early forms of e-banking in the 1980s, growth was slow due to lack of interested users and high costs. However, the rise of the internet in the late 1990s made people more comfortable conducting transactions online, helping e-banking to expand.
Internet Banking
Internet banking allows customers to conduct banking transactions over the Internet. ICICI Bank was the first bank in India to offer Internet banking through their "Infinity" service. Infinity allows customers to check balances, view statements, transfer funds between accounts, pay bills online, and more. It provides convenience as customers can bank anytime from anywhere through a secure login using their user ID and password. As more people adopt online banking, banks expect the percentage of customers using Internet banking to increase significantly in the coming years. ICICI Bank's architecture for Internet banking involves clients connecting to access points secured by PIN codes and passwords, with servers processing transactions over switched networks and gateways.
BANKING INNOVATIONS THROUGH TECHNOLOGY
The document discusses various banking innovations that have been adopted through new technologies. It covers topics such as online banking, mobile banking, APIs, real-time payments, cloud technologies, biometrics, chatbots, process automation using AI, optical character recognition (OCR), microservices architecture, the Internet of Things, big data analytics, enhancing the consumer experience through digital and mobile banking, human-focused technologies like digital human banking, and voice recognition technologies. Many banks are investing heavily in new technologies to improve services, increase efficiency, enhance security, and provide more personalized customer experiences.
Uniform payment system_for_banking_indus
This document discusses the implementation of a National Payment Switch (NPS) in Bangladesh. The NPS aims to create a common platform for interbank electronic payments from different delivery channels like ATMs, POS, mobile and internet banking. It analyzes the technical architecture and operations of the NPS, including how transaction requests and responses will be routed between banks. The document finds that the NPS will help reduce transaction costs by avoiding foreign network charges, and improve monitoring of financial flows for issues like money laundering. It also compares the ATM, POS and fee structures of different Bangladeshi banks. Overall, the NPS seeks to facilitate electronic payments and expand the use of banking services across Bangladesh.
Core banking systems : by yogesh khatri
Core banking allows customers to access their bank accounts and perform basic transactions from any member bank branch through networked computers and telecommunication technology. Before core banking in the 1970s, transactions would take at least a day to be reflected in accounts as each branch had local servers and data was sent to central servers daily. Now most banks use core banking applications so all branches can access centralized data centers in real-time.
Technology Changing The Face Of Microfinance
Technology is now changing the face of microfinance by providing new ways to provide financial services to low income households.
This presentation was given at the InterPacific Bar Association Annual Conference in Manila, Philippines on April 30, 2009.
Impact Of It On Financial Sector
1. Information technology has positively impacted the financial sector by reducing operational costs for banks and facilitating transactions between customers.
2. Several IT systems have been implemented in India's banking and financial sectors, including online banking platforms, centralized databases, and structured messaging systems to improve efficiency.
3. The stock market has also benefited from increased transparency, automation of settlements and payments, and online access which has expanded the investor base.
Core banking system
This document provides information about the evolution of core banking systems from earlier total branch automation systems. It describes how core banking allows for real-time sharing of customer information and processing of transactions across branches through centralized data centers and networking. The core banking system provides many benefits like centralized accounting, product monitoring, introduction of new technology-based services, and improved customer service by allowing customers access to their accounts from any branch.
5. Core Banking System
This study notes will give you the complete knowledge about Centralized Online Real-Time Environment Banking System. From initially required knowledge to like how the bank works with the list of primary operation it also explains the detailed architecture of banking system with all relevant parameters. In addition, it also gives you the detail like audit procedure with relevant controls. Also gives you the required knowledge of IT Act and Cyber Frauds and more.
State bank of india
The document discusses the core banking solution implemented by State Bank of India (SBI), the largest bank in India. SBI implemented a core banking solution from Financial Network Services of Australia to enable online, real-time banking across its large network of over 16,000 branches. The solution provides 24/7 banking, strengthens management information systems and decision support, and allows for new delivery channels like ATMs and internet banking. Tata Consultancy Services customized the software for SBI's needs and led the implementation project.
E-Banking System: Opportunities and Challenges – A Study
E-Banking Service in India is still in the emerging stages of growth and development. Competition and changes in
technology have changed the face of Banking. The changes that have taken place impose on banks tough standards of
competition and compliance. E-banking is the use of computer system to retrieve and process banking data and information to
initiate transactions directly with a bank via a telecommunication network. In other words-banking is the wave of future. E
Banking is likely to bring golden opportunities as well as poses new challenges for authorities in regulating and supervising
the financial system and in designing and implementing the macroeconomic policy. This research paper aims to represent EBanking
System in India.
DGK-Colombo-DIT.ppt
Technology is revolutionizing the banking industry and affecting core central banking functions like supervision, currency management, and monetary policy. The Reserve Bank of India is leveraging technology through initiatives like:
1) Offsite supervision systems to monitor banks and non-banking financial institutions.
2) Improving currency management through anti-counterfeiting measures and automated verification systems.
3) Modernizing payment systems with real-time gross settlement, an electronic trading platform, and a centralized settlement system.
The RBI aims to establish secure and efficient payment systems while ensuring compliance with international standards.
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Technology In Indian Banking 2008
- 1. Commercial Banking Technology in Indian Banking PGP I (2007-09) April, 2008
- 2. Electronic Banking ATMs Head Office Branch Banking Branch 1 Branch 2 Branch 3 Branch 4 Branch 5 Branch 6 Branch n
- 14. Bank Branches – 2006 (x- RRBs) 54,791 11,152 11,452 12,933 19,254 TOTAL 259 221 37 1 0 29 FBs 1,950 857 674 322 97 8 NPBs 4,566 947 1,236 1,447 936 19 OPBs 173 88 66 17 2 1 IDBI 13,831 2,110 2,449 4,043 5,229 8 SBGr 34,012 6,929 6,990 7,103 12,990 19 Nat’d Total Metro Urban S’Urban Rural Banks
- 19. Pre-requisites for Technology Planning for Disasters Business Process Re-engineering Human Resource Empowerment
- 20. Focus aspects of Commercial Banking Core Banking (CBS) ATMs Card Management Any Branch Banking Document Management Risk Management Resource Management MIS & Intranet CRM Corporate Network Electronic Banking POS Terminals and Cash dispenser BANK’S BUSINESS BANK’S BUSINESS RAISING DEPOSITS LOANS & MISC. SERVICES
- 33. SBI’s Mobile ATM in Kerala
- 34. Bank ATMs – 2007 (x-RRBs) TOTAL-83 29 FBs 8 New PBs 18 Old PBs 1 IDBI Bk 8 SB Group 19 Nat’d Banks 27,088 12,292 14,796 960 711 249 8,192 5,038 3,154 1,607 503 1,104 520 263 257 6,441 2,786 3,655 9,888 2,991 6,377 Total Off-Site On-Site
- 57. Pharming