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The 2019 M+R
Benchmarks Study:
Online Fundraising,
Advocacy, Marketing
and More
May 14, 2019
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A Global Network
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Where are you on the map?
Acclivity
Adobe
Alpha Software
Atlas Business Solutions
Atomic Training
Autodesk
Azavea
BetterWorld
Bitdefender
Blackbaud
Bloomerang
Box
Brocade
Bytes of Learning
Caspio
CauseVox
CDI Computer Dealers
Cisco
Citrix
CitySoft
CleverReach
ClickTime
Closerware
Comodo
Connect2Give
Dell
Dharma Merchant Services
Digital Wish
Dolby
DonorPerfect
Efficient Elements
FileMaker
GoDaddy
GrantStation
Guide By Cell
Headsets.com
Horizon DataSys
HR Solutions Partners
Huddle
Idealware
InFocus
Informz
InterConnection
Intuit
JourneyEd
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Microsoft
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Shopify
Simple Charity Registration
Skillsoft
Smart Business Savings
Society for Nonprofit Organizations
Sparrow Mobile
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Tableau
TechBridge
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Teespring
Telosa
Tint
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Western Digital
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Presenters
Will Valverde
Creative Director
M+R
Theresa Bugeaud
Director of Data Analytics
M+R
Sima Thakkar
Senior Manager, Content
TechSoup Sima Thakkar
Senior Manager,
Content
TechSoup
Will Valverde
Creative Director
M+R
Theresa Bugeaud
Director of Data Analytics
M+R
Will Valverde
www.mrss.com www.mrbenchmarks.com www.techsoup.org
2
The forest + the trees
M+R works exclusively with nonprofits who are alleviating suffering,
fighting for human rights and democracy, dismantling inequality, making
art and knowledge accessible to everyone, and fostering a healthier and
sustainable world.
Digital
Fundraising
+ Advocacy
Digital
Organizing
Media
Relations
Advertising Social Media
3
When you come work for
us, here’s what you’ll find:
+ Work that is awesome
+ Colleagues you can count on
+ A critical, fearless approach
+ Creativity that just won’t quit
Learn more and apply at: mrss.com/careers
Open positions:
+ Account Executive, Digital Fundraising & Advocacy
+ Account Executive, Digital Organizing
+ Account Executive, Media Relations
+ Account Executive, Social Media
+ Account Supervisor, Social Media
+ Associate, Digital Fundraising & Advocacy
+ Associate, Media Relations
+ Digital Advertising Manager
+ Senior Digital Advertising Manager
4
5
Benchmarks Participants
7
What’s new in 2019?
New metrics!
+ Facebook Fundraisers
+ Peer-to-peer text messaging
+ Membership data
+ Ticket sales data
+ Retention by giving level
8
What’s new in 2019?
New way of calculating metrics!
+ “Small” refers to nonprofits with annual online revenue below
$500,000;
+ “Medium” includes those nonprofits with revenue between
$500,000 and $3,000,000
+ “Large” covers all those with online revenue greater than
$3,000,000.
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Online revenue
for nonprofits
grew by only 1%
this year.
11
Fundraising
12
Fundraising
13
Fundraising
14
Fundraising
15
Fundraising
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Online revenue
from one-time
gifts decreased
by 2% in 2018.
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Online revenue
from monthly
gifts increased
by 17% in 2018.
18
Fundraising
19
Fundraising
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Online donor
retention
dropped 3%
from 2017 to
37% in 2018.
22
Retention
23
Retention
24
Retention
26
Membership + tickets
27
Membership + tickets
29
Email
30
Email
31
Email
33
Web engagement
34
Web engagement
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Mobile devices
accounted for
48% of website
visits in 2018.
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Mobile devices
accounted for
just 30% of gifts
and 21% of
revenue.
37
Device metrics
38
Device metrics
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Fundraising text
messages had an
average click-through
rate of 13%.
(The click-through rate
for email was 0.44%)
40
Text messaging
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Overall, digital
ad budgets
grew by 144% in
2018.
43
Digital Ads
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
Overall,
nonprofits invested
ten cents in digital
ads for every dollar
they raised in online
revenue.
45
Digital Ads
46
Digital Ads
47
Digital Ads
48
Digital Ads
49
Digital Ads
51
Social Media
52
Social Media
53
Social Media
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
On average,
nonprofits raised
$1.77 through
Facebook for every
$100 raised
through other
online channels.
55
Facebook Fundraisers
56
Facebook Fundraisers
57
Facebook Fundraisers
#mrbenchmarks | @mrcampaigns | mrbenchmarks.com
The average gift
to Facebook
Fundraisers
was $31.
59
Facebook Fundraisers
Will Valverde
www.mrss.com www.mrbenchmarks.com www.techsoup.org
Q&A
This is your chance! Use the chat box to ask us
any questions you have about this
presentation.
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Join us for our
upcoming webinars.
5/16
Measuring What Matters with Google
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Simple Measures, Big Results: How to
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