J. Stephen Town, Cranfield University.
Evaluation of Library & Information Services: Does it lead to innovation and effectiveness?
November 16-17
Vilnius, Lithuania
Service Assessment Programmes: The SCONUL ExperienceStephen Town
This document summarizes the SCONUL experience with assessment programs for libraries in the UK. It discusses the need for libraries to demonstrate their value and impact in terms of finances and research/teaching. SCONUL has developed tools over 10 years like benchmarking, surveys, and statistics to help libraries with performance measurement and improvement. The new SCONUL VAMP project aims to fill gaps and provide a coherent framework of persuasive data on value, impact, and worth to prove libraries' contributions to universities. It will develop new measures, review existing tools, and share experiences through an online community.
June 17, 2015
NISO Virtual Conference: The Eternal To-Do List: Making Ebooks work in Libraries
E-book Workflows: The Ongoing Challenges of Managing Materials and Improving Discoverability
Molly Beisler, MA, MLS, Head, Discovery Services, Mathewson-IGT Knowledge Center, University of Nevada
ARL and SCONUL Assessment Initiatives: Synergies and OpportunitiesStephen Town
LibQUAL+ Exchange, from a workshop delivered at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 17-20 August 2009, Istituto degli Innocenti, Florence, Italy.
Florence, 2009
The document provides an update on Talis Aspire, a reading list and content management platform. It summarizes improvements and growth in 2015, including a 27-38% year-over-year growth in page views and server requests on reading lists. It outlines continuous improvements in security, performance, and developer investment. It also discusses upcoming focus areas like improving the user experience, supporting digital content and textbooks, and integrating with library systems.
Achieving Acquisitions Efficiency with Talis Aspire - Laura Unwin, Rachel Sch...Talis
This document summarizes a presentation about using Talis Aspire reviews 2.0 software to improve acquisitions efficiency. It includes a demo of the software and discussions from the University of Liverpool and King's College London on their experience. The software allows libraries to more quickly determine how many copies of books are needed for courses, identify new editions, view comment histories, and set alerts. Both universities found it saves time by cutting out duplicate catalog checks and provides a holistic view of student needs.
The document provides an overview of a presentation given to Sheffield University students on the university library and information services. It includes:
1) An agenda for the presentation covering an introduction by the Director, library services, facilities, and digital developments.
2) Background on the university and library, which has over 1 million items, 100 staff, and extensive archives. The library is part of the broader Information Directorate.
3) Details of the current information strategy, which aims to support teaching, research, information flow, sustainability, and performance through 2018. Key priorities include content, repositories, learning spaces, and the virtual library.
The document discusses how Griffith University Library is using reading list data to support its scholarly resource strategy and drive changes to collections. Key points include:
- Targeting print to electronic conversions and using reading list data to prioritize and negotiate bulk e-text purchases.
- Supporting discussions with publishers to trial and acquire e-texts.
- Working to increase the availability of required readings for Open Universities Australia courses online.
- Monitoring progress towards the goals of 95% of required readings available online by 2018 and reducing the physical collection footprint by 50% by 2020.
- Using reading list data to inform deselection projects and influence future reading selection.
Service Assessment Programmes: The SCONUL ExperienceStephen Town
This document summarizes the SCONUL experience with assessment programs for libraries in the UK. It discusses the need for libraries to demonstrate their value and impact in terms of finances and research/teaching. SCONUL has developed tools over 10 years like benchmarking, surveys, and statistics to help libraries with performance measurement and improvement. The new SCONUL VAMP project aims to fill gaps and provide a coherent framework of persuasive data on value, impact, and worth to prove libraries' contributions to universities. It will develop new measures, review existing tools, and share experiences through an online community.
June 17, 2015
NISO Virtual Conference: The Eternal To-Do List: Making Ebooks work in Libraries
E-book Workflows: The Ongoing Challenges of Managing Materials and Improving Discoverability
Molly Beisler, MA, MLS, Head, Discovery Services, Mathewson-IGT Knowledge Center, University of Nevada
ARL and SCONUL Assessment Initiatives: Synergies and OpportunitiesStephen Town
LibQUAL+ Exchange, from a workshop delivered at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 17-20 August 2009, Istituto degli Innocenti, Florence, Italy.
Florence, 2009
The document provides an update on Talis Aspire, a reading list and content management platform. It summarizes improvements and growth in 2015, including a 27-38% year-over-year growth in page views and server requests on reading lists. It outlines continuous improvements in security, performance, and developer investment. It also discusses upcoming focus areas like improving the user experience, supporting digital content and textbooks, and integrating with library systems.
Achieving Acquisitions Efficiency with Talis Aspire - Laura Unwin, Rachel Sch...Talis
This document summarizes a presentation about using Talis Aspire reviews 2.0 software to improve acquisitions efficiency. It includes a demo of the software and discussions from the University of Liverpool and King's College London on their experience. The software allows libraries to more quickly determine how many copies of books are needed for courses, identify new editions, view comment histories, and set alerts. Both universities found it saves time by cutting out duplicate catalog checks and provides a holistic view of student needs.
The document provides an overview of a presentation given to Sheffield University students on the university library and information services. It includes:
1) An agenda for the presentation covering an introduction by the Director, library services, facilities, and digital developments.
2) Background on the university and library, which has over 1 million items, 100 staff, and extensive archives. The library is part of the broader Information Directorate.
3) Details of the current information strategy, which aims to support teaching, research, information flow, sustainability, and performance through 2018. Key priorities include content, repositories, learning spaces, and the virtual library.
The document discusses how Griffith University Library is using reading list data to support its scholarly resource strategy and drive changes to collections. Key points include:
- Targeting print to electronic conversions and using reading list data to prioritize and negotiate bulk e-text purchases.
- Supporting discussions with publishers to trial and acquire e-texts.
- Working to increase the availability of required readings for Open Universities Australia courses online.
- Monitoring progress towards the goals of 95% of required readings available online by 2018 and reducing the physical collection footprint by 50% by 2020.
- Using reading list data to inform deselection projects and influence future reading selection.
Contextualizing Library Assessment Within a Broader Ecosystem: Proposed Model...Megan Hurst
Results of Athenaeum21's 2015-2017 research into current practices and needs for academic and research libraries as they engage in outcomes, performance, user experience and process measurement.
The document discusses how university libraries are changing to meet student needs in light of rising tuition fees. It reports results from a survey of 23 UK university libraries. Most libraries purchased new information resources, deployed new content delivery strategies like patron-driven acquisition of e-books, and introduced service improvements like extended hours. The majority indicated the new fees regime was partly responsible for these changes by increasing focus on student experience. Case studies highlight specific initiatives at the Universities of Durham, Newcastle, and York to purchase more materials, expand spaces and services, and gather impact metrics.
Electronic Collection Management: How statistics can, and can't, help.Selena Killick
Presentation delivered at the ASLIB Engineering & Technology group and the Aerospace & Defence Librarians Group event titled: Surviving the recession: maximising your value. Held at Imperial College on the 15th of November 2011.
Qualitative and Quantitative Methods in Electronic Collection ManagementSelena Killick
This document summarizes Selena Killick's presentation on evaluating big deal journal packages through qualitative and quantitative methods at Cranfield University. Cranfield University spends over £150 million annually, with 68% of its information expenditure going towards journal subscriptions in 2010-2011. Killick developed an approach using both quantitative metrics like downloads, costs, and usage trends, as well qualitative measures involving academic liaisons and analyzing reading lists and REF preferred journals. She created an Excel template to automate calculations from COUNTER and subscription data. The results helped inform collection decisions while justifying expenditures and demonstrating the value of resources.
As a means of making available and acquiring e-books,
Stockholm University Library uses PDA and EBS models.
In order to improve the knowledge of the benefits and
drawbacks of these purchasing models, the library has
undertaken a major evaluation of ten agreements with
various publishers and aggregators. This session will, among
other things, address the following questions: What is the
average price per book at the time of purchase? What is the
cost per use? Do purchased titles continue to be used? What
is the usage by subject area and by year of publication?
PASCAL Member Engagement: What Can We Do For You?PASCAL_SC
Presented at LIBRIS 2015 Conference on Friday, May 15, 2015 by Ellan Jenkinson, PASCAL
As academic libraries’ needs are changing, so is PASCAL. What’s on the horizon? What sort of training opportunities can you expect from PASCAL in the future? How will we connect with new and existing staff at member libraries? PASCAL’s new Member Engagement & Training Librarian, Ellan Jenkinson, will discuss strategies for outreach, training, program evaluation and more. Get the latest PASCAL updates and come prepared to share your ideas with us!
Evaluating the Big Deal: Usage Statistics for Decision MakingSelena Killick
Presentation delivered at the UKSG Usage Statistics for Decision Making workshop. Held at the Institute of Materials, Minerals and Mining, London. 2nd Febrary 2012.
Although we are past the ‘All MOOC All the Time’ hype of 2012, any announcement of the death of the MOOC is premature. Universities that began thinking about MOOCs then are just now ready for launch. Come and learn what is new in the world of MOOCs and what role content is playing in this new form of teaching and learning. Both Copyright Clearance Center and ProQuest SIPX have been supplying content into MOOCs with new and interesting models. Learn more about student uptake of both free and for-purchase content. Learn how libraries and publishers are handling challenges and opportunities in this new learning space.
LIBER Strategy for libraries and research dataJeannette Frey
A presentation about the new LIBER (Ligue Européenne des bibliothèques de recherche) Strategy 2018-2022, with a special focus on the question of research data.
The document discusses approaches to measuring the value of research libraries through a dynamic "value scorecard" framework. It proposes measuring value across four dimensions: Virtue (impact), Library Capital (collections and assets), Relationships (relational strength), and Momentum (innovation and progress). Specific metrics are discussed for each dimension, including impact data, collection valuations, relationship strength indexes, and strategic program assessments. The framework aims to capture a library's value proposition over time through quantitative data and qualitative narratives. Case studies from the University of York library demonstrate initial implementations of the value scorecard approach.
The document discusses implementing a Value Scorecard to measure the value and impact of a university library. It begins by providing historical context of libraries at the University of York dating back to the 8th century. It then discusses capturing transcendent value, how the Value Scorecard differs from and builds upon the Balanced Scorecard model. Key components of the Value Scorecard are described, including measuring virtue, relationships, momentum, tangible and intangible capital, and human capital. The implementation of the Value Scorecard at the University of York library is provided as a case study, highlighting progress in various areas and the need for further work.
Presenting the LACE project at EDEN 14 ZagrebTore Hoel
The document discusses structuring the discourse around learner analytics and educational data mining through the LACE project. It introduces LACE as a 30-month EU-funded project with 9 partners focusing on schools, higher education, and industry. The project aims to create a community around learning analytics and help facilitate discussions on critical dimensions like competence management and assessment, scaling up work-based learning, and quality management. It emphasizes the need for a holistic and systemic approach to learning analytics and the importance of community engagement.
Improving Module Support for Academics and Students in UCDUCD Library
Presentation given by Catherine Ryan, Collections Support Librarian, and Joe Nankivell, Senior Library Assistant (Acquisitions), from UCD Library to the ANLTC seminar "Collection Management in CONUL Libraries - Sharing Experiences", held on 21 November at Royal College of Surgeons in Ireland (RCSI), Dublin, Ireland.
Applying Performance Measurement to Safeguard Budgets: Qualitative and Quanti...Selena Killick
Selena Killick presented on applying both qualitative and quantitative metrics to evaluate electronic journal packages at Cranfield University. She discussed developing systematic and sustainable methods to measure usage statistics, coverage, value for money, and academic input to aid budgeting and cancellation decisions. Key metrics included downloads, cost per title, and input from liaison librarians and reading lists. Both types of data together provide a fuller picture of value to better justify expenditures and safeguard budgets.
NISO Virtual Conference: Expanding the Assessment Toolbox: Blending the Old and New Assessment Practices
Keynote Address: The Value of Library-Provided Content: Assessing Usage and Demonstrating Impact
Megan Oakleaf, Associate Professor of Library and Information Science, iSchool at Syracuse University
Supporting Students: OER and Textbook Affordability Initiatives at a Mid-Size...NASIG
Presented by Jennifer L. Pate.
With support from the president and provost of the university, Collier Library adopted strategic purchasing initiatives, including database purchases to support specific courses as well as purchasing reserve copies of textbooks for high-enrollment, required classes. In addition, the scholarly communications librarian became a founding member of the OER workgroup on campus. This group’s mission is to direct efforts for increasing faculty awareness and adoption of OER. This presentation discusses the structure of the each of these programs from initial idea to implementation. Included will be discussions of assessment of faculty and student awareness, development of an OER grant program, starting a textbook purchasing program, promotion of efforts, funding, and future goals.
ESP in the UK: from assessment to actionStephen Town
- The ESP process was conducted at the University of York Library over a week in 2008. It assessed the state of assessment at the library and made recommendations.
- Findings included that assessment was not embedded in the culture, LibQUAL+ scores were low, and processes could be more efficient. Suggestions included promoting a culture of assessment, reviewing procedures, and following up on LibQUAL+ results.
- Actions taken included training for staff, process reviews, and improved LibQUAL+ and student survey results in 2009, showing the positive impact of the ESP visit. The conclusions were that the ESP approach transferred well to a UK institution and contributed to cultural and strategic changes.
Contextualizing Library Assessment Within a Broader Ecosystem: Proposed Model...Megan Hurst
Results of Athenaeum21's 2015-2017 research into current practices and needs for academic and research libraries as they engage in outcomes, performance, user experience and process measurement.
The document discusses how university libraries are changing to meet student needs in light of rising tuition fees. It reports results from a survey of 23 UK university libraries. Most libraries purchased new information resources, deployed new content delivery strategies like patron-driven acquisition of e-books, and introduced service improvements like extended hours. The majority indicated the new fees regime was partly responsible for these changes by increasing focus on student experience. Case studies highlight specific initiatives at the Universities of Durham, Newcastle, and York to purchase more materials, expand spaces and services, and gather impact metrics.
Electronic Collection Management: How statistics can, and can't, help.Selena Killick
Presentation delivered at the ASLIB Engineering & Technology group and the Aerospace & Defence Librarians Group event titled: Surviving the recession: maximising your value. Held at Imperial College on the 15th of November 2011.
Qualitative and Quantitative Methods in Electronic Collection ManagementSelena Killick
This document summarizes Selena Killick's presentation on evaluating big deal journal packages through qualitative and quantitative methods at Cranfield University. Cranfield University spends over £150 million annually, with 68% of its information expenditure going towards journal subscriptions in 2010-2011. Killick developed an approach using both quantitative metrics like downloads, costs, and usage trends, as well qualitative measures involving academic liaisons and analyzing reading lists and REF preferred journals. She created an Excel template to automate calculations from COUNTER and subscription data. The results helped inform collection decisions while justifying expenditures and demonstrating the value of resources.
As a means of making available and acquiring e-books,
Stockholm University Library uses PDA and EBS models.
In order to improve the knowledge of the benefits and
drawbacks of these purchasing models, the library has
undertaken a major evaluation of ten agreements with
various publishers and aggregators. This session will, among
other things, address the following questions: What is the
average price per book at the time of purchase? What is the
cost per use? Do purchased titles continue to be used? What
is the usage by subject area and by year of publication?
PASCAL Member Engagement: What Can We Do For You?PASCAL_SC
Presented at LIBRIS 2015 Conference on Friday, May 15, 2015 by Ellan Jenkinson, PASCAL
As academic libraries’ needs are changing, so is PASCAL. What’s on the horizon? What sort of training opportunities can you expect from PASCAL in the future? How will we connect with new and existing staff at member libraries? PASCAL’s new Member Engagement & Training Librarian, Ellan Jenkinson, will discuss strategies for outreach, training, program evaluation and more. Get the latest PASCAL updates and come prepared to share your ideas with us!
Evaluating the Big Deal: Usage Statistics for Decision MakingSelena Killick
Presentation delivered at the UKSG Usage Statistics for Decision Making workshop. Held at the Institute of Materials, Minerals and Mining, London. 2nd Febrary 2012.
Although we are past the ‘All MOOC All the Time’ hype of 2012, any announcement of the death of the MOOC is premature. Universities that began thinking about MOOCs then are just now ready for launch. Come and learn what is new in the world of MOOCs and what role content is playing in this new form of teaching and learning. Both Copyright Clearance Center and ProQuest SIPX have been supplying content into MOOCs with new and interesting models. Learn more about student uptake of both free and for-purchase content. Learn how libraries and publishers are handling challenges and opportunities in this new learning space.
LIBER Strategy for libraries and research dataJeannette Frey
A presentation about the new LIBER (Ligue Européenne des bibliothèques de recherche) Strategy 2018-2022, with a special focus on the question of research data.
The document discusses approaches to measuring the value of research libraries through a dynamic "value scorecard" framework. It proposes measuring value across four dimensions: Virtue (impact), Library Capital (collections and assets), Relationships (relational strength), and Momentum (innovation and progress). Specific metrics are discussed for each dimension, including impact data, collection valuations, relationship strength indexes, and strategic program assessments. The framework aims to capture a library's value proposition over time through quantitative data and qualitative narratives. Case studies from the University of York library demonstrate initial implementations of the value scorecard approach.
The document discusses implementing a Value Scorecard to measure the value and impact of a university library. It begins by providing historical context of libraries at the University of York dating back to the 8th century. It then discusses capturing transcendent value, how the Value Scorecard differs from and builds upon the Balanced Scorecard model. Key components of the Value Scorecard are described, including measuring virtue, relationships, momentum, tangible and intangible capital, and human capital. The implementation of the Value Scorecard at the University of York library is provided as a case study, highlighting progress in various areas and the need for further work.
Presenting the LACE project at EDEN 14 ZagrebTore Hoel
The document discusses structuring the discourse around learner analytics and educational data mining through the LACE project. It introduces LACE as a 30-month EU-funded project with 9 partners focusing on schools, higher education, and industry. The project aims to create a community around learning analytics and help facilitate discussions on critical dimensions like competence management and assessment, scaling up work-based learning, and quality management. It emphasizes the need for a holistic and systemic approach to learning analytics and the importance of community engagement.
Improving Module Support for Academics and Students in UCDUCD Library
Presentation given by Catherine Ryan, Collections Support Librarian, and Joe Nankivell, Senior Library Assistant (Acquisitions), from UCD Library to the ANLTC seminar "Collection Management in CONUL Libraries - Sharing Experiences", held on 21 November at Royal College of Surgeons in Ireland (RCSI), Dublin, Ireland.
Applying Performance Measurement to Safeguard Budgets: Qualitative and Quanti...Selena Killick
Selena Killick presented on applying both qualitative and quantitative metrics to evaluate electronic journal packages at Cranfield University. She discussed developing systematic and sustainable methods to measure usage statistics, coverage, value for money, and academic input to aid budgeting and cancellation decisions. Key metrics included downloads, cost per title, and input from liaison librarians and reading lists. Both types of data together provide a fuller picture of value to better justify expenditures and safeguard budgets.
NISO Virtual Conference: Expanding the Assessment Toolbox: Blending the Old and New Assessment Practices
Keynote Address: The Value of Library-Provided Content: Assessing Usage and Demonstrating Impact
Megan Oakleaf, Associate Professor of Library and Information Science, iSchool at Syracuse University
Supporting Students: OER and Textbook Affordability Initiatives at a Mid-Size...NASIG
Presented by Jennifer L. Pate.
With support from the president and provost of the university, Collier Library adopted strategic purchasing initiatives, including database purchases to support specific courses as well as purchasing reserve copies of textbooks for high-enrollment, required classes. In addition, the scholarly communications librarian became a founding member of the OER workgroup on campus. This group’s mission is to direct efforts for increasing faculty awareness and adoption of OER. This presentation discusses the structure of the each of these programs from initial idea to implementation. Included will be discussions of assessment of faculty and student awareness, development of an OER grant program, starting a textbook purchasing program, promotion of efforts, funding, and future goals.
ESP in the UK: from assessment to actionStephen Town
- The ESP process was conducted at the University of York Library over a week in 2008. It assessed the state of assessment at the library and made recommendations.
- Findings included that assessment was not embedded in the culture, LibQUAL+ scores were low, and processes could be more efficient. Suggestions included promoting a culture of assessment, reviewing procedures, and following up on LibQUAL+ results.
- Actions taken included training for staff, process reviews, and improved LibQUAL+ and student survey results in 2009, showing the positive impact of the ESP visit. The conclusions were that the ESP approach transferred well to a UK institution and contributed to cultural and strategic changes.
Libraries for Life and SROI - Presentation for York v1.0.pptGreenEssenceFoundati
The document discusses applying Social Return on Investment (SROI) analysis to evaluate Wales' 2008-2011 "Libraries for Life" strategy. SROI was used to assess two program strands: workforce development and a community libraries program. The analysis identified outcomes for staff, users, and communities. It found the programs generated £3.12-£3.42 of social return for every £1 invested. However, SROI proved challenging to apply at this large scale. While it provided insights, other tools may better measure the overall performance and economic impact of library services.
Quality measurement and evaluation assumes great importance in modern libraries, as it brings immense benefits to the library as well as user community.iN uality should start from the acquisition section, which should be carried uniformly to circulation section
Quality frameworks for e-learning (SIEAD 2018, Brazil)Jon Rosewell
A contribution to INTERNATIONAL SEMINAR ON OPEN AND DISTANCE EDUCATION (SIEAD-BR 2018) 22nd October 2018.
"Contributions from Open and Distance Education to Higher Education Quality: present and future"
"Contribuições da Educação Aberta e à Distância para uma Educação Superior de Qualidade: presente e futuro"
In this presentation I will suggest using a quality framework to help you think about and improve quality of e-learning. I start with some general observations about quality and the need for quality frameworks. I then discuss two specific frameworks: the well-established E-xcellence benchmarks for e-learning, and the OpenupEd framework which as been specifically aligned at MOOCs. Finally I return to some more practical advise, particularly about thinking about the learning design of a course at an early stage.
Academic Library Impact: Improving Practice and Essential Areas to ResearchLynn Connaway
The document discusses priority areas for researching the value and impact of academic libraries. It identifies the key areas as communication, mission alignment, learning analytics, student success, teaching and learning, and collaboration. For each area, it provides exemplar effective practices from literature and interviews with librarians and administrators. It then outlines potential research questions within each area and discusses research design considerations. The document concludes with an overview of a visualization tool being developed to showcase findings.
Academic Library Impact: Improving Practice and Essential Areas to ResearchOCLC
Connaway, Lynn Silipigni, William Harvey, Vanessa Kitzie, and Stephanie Mikitish. 2017. “Academic Library Impact: Improving Practice and Essential Areas to Research.” Presented at the Update on Value of Academic Libraries Initiative (ACRL) at the ALA Annual Conference, Chicago, Illinois, June 25.
Quality measurement in Irish Academic Libraries: Maynooth University Case StudyHelen Fallon
This presentation outlines the quality review process in Maynooth University in Ireland. It complements our chapter on the same topic:
Fallon, H. and Purcell, J. (2016) Self and Peer Assessment at Maynooth University Library IN J. Atkinson Quality and the Academic Library. Elsevier, pp. 45-53
This presentation provides an overview of HEFCE's learning gain programme, including pilot projects, research activities, and lessons learned. Key activities include pilot projects at over 60 institutions measuring different aspects of learning gain, a national mixed methodology project longitudinally assessing over 2,500 students, and the Higher Education Learning Gain Analysis group investigating tradeoffs between validity and data collection burden. The presentation reflects on challenges of student participation, defining and measuring learning gain, and opportunities for enhancing teaching and learning based on learning gain insights.
LIBER, Ligue Européenne des Bibliothèques de Recherche, launched its new strategy 2018-2022 in November 2017. This presentation gives an overview about LIBER's vision, strategic directions, steering committee and working groups - existing and to be created in the years to come.
The document discusses the changing landscape for university libraries. It summarizes the context of higher education funding cuts in the UK and increased globalization and technology. It then provides an overview of the University of York library, including key facts, governance structure, and strategy to support research, teaching and learning. The library is focusing on developing services for researchers, teachers and students and measuring quality through surveys and indicators.
Transforming liaison roles for academic librarians is critical, as universities are moving to position themselves to meet the demands of a more competitive national research environment. At La Trobe University, librarians are repackaging current research support services to streamline and incorporate these more efficiently into the researcher’s life cycle, in order to support the University’s research initiatives
Supporting Open Access for Monographs LIBER Europe
The document discusses OAPEN, an organization dedicated to supporting open access for monographs. It describes OAPEN's services including the OAPEN Library, which hosts open access books, and a new deposit service. The deposit service aims to increase discoverability and visibility of open access publications, provide quality assurance and preservation, and integrate open access monographs into library services. The document outlines benefits for libraries, publishers, and researchers, and provides examples of participating organizations and proposed deposit workflows.
"A survey of performance measurement and assessment practice in SCONUL member libraries"
Delivered at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services.
CWTS Leiden Ranking: An advanced bibliometric approach to university rankingNees Jan van Eck
This document summarizes a presentation about the CWTS Leiden Ranking, a university ranking produced by the Centre for Science and Technology Studies (CWTS) at Leiden University. It provides details about CWTS, the Leiden Ranking methodology, indicators, selection of universities, and differences from other rankings. The presentation emphasizes the importance of using bibliometric indicators, fractional counting of publications, and focusing on highly cited publications. It concludes with principles for the responsible use and interpretation of rankings to avoid simplistic comparisons and ensure rankings are used appropriately.
The document summarizes the process of building an institutional repository at the University of Liverpool. Key points include:
- Funding was approved to hire staff and purchase hardware and software for the repository.
- The goals of the repository are to provide open access to university research outputs and ensure long-term preservation while complying with standards.
- Steps taken included installing the software, developing marketing and advocacy plans, and addressing issues like metadata and copyright.
- External factors like funder mandates and publishers' policies were considered.
- Advocacy efforts focused on academic administrators and researchers to encourage participation and support.
- Next steps involve evaluating the pilot phase and implementing policies around electronic theses submissions.
Value and impact presentation northern collaboration june 2015ais161
The document outlines the responsibilities of the Library at the University. It lists several key responsibilities including:
- Managing library services across three on-campus libraries and learning spaces in teaching buildings;
- Overseeing student learning spaces in libraries and teaching buildings across campus;
- Managing both digital and physical collections, including archives;
- Curation and dissemination of university research outputs and publications through repositories;
- Providing subject expertise and research support;
- Coordinating academic learning skills support and information/digital literacy training;
- Operating university print and copy services.
The Kelvin Smith Library at Case Western Reserve University implemented several technological changes to transform its service model. It replaced the physical reference desk with a "service desk" and implemented Summon as the main search tool across the library website and LibGuides. It also redesigned the entire website to prominently feature Summon. The library uses a "balanced scorecard" to publicly track metrics like the percentage of searches done in Summon. Other changes include assigning all students a "personal librarian," creating collaboration spaces, and planning tools like a CRM system and instruction videos. The goal is to meet users where they are and build relationships through new services and roles.
Similaire à Performance and innovation culture in academic libraries: the role of LibQUAL+ in enhancing quality (20)
The future of library performance measurementStephen Town
This document discusses the future of library performance measurement in the UK higher education system. It notes that government now requires a Teaching Excellence Framework to measure universities' contributions to teaching, and libraries should provide compelling measures of how they contribute to teaching excellence, preferably using big data. However, libraries remain complex organizations with collections, services, spaces and partnerships that define their distinctiveness. Effective performance measurement requires understanding libraries as dynamic social systems, using operational data for continuous improvement while also demonstrating value through scorecards and cultural leadership.
The document discusses evidence-based organizational change at the University of York library based on staff surveys and climate assessments conducted between 2008-2012. Key findings include low staff engagement, poor perceptions of senior management communication and consultation, and lack of career development opportunities. Interventions included culture change initiatives, training, and flattening the organizational structure. However, some issues remained resistant to change such as performance management and empowerment. The people strategy developed in 2013 aimed to address these challenges through a new staff value proposition and implementation plan.
Stephen Town served as Director of Information at the University of York from 2007 to 2015. During his tenure, he oversaw numerous strategic projects that modernized the university's information systems and services. This included expanding digital collections, upgrading technology infrastructure, and renovating library spaces. Student and faculty satisfaction with the university's libraries and IT services increased substantially over this period. An external consultant noted that the Directorate's excellence and achievements served as a model for other universities. Town helped guide the transition to more digital information services while maintaining the highest quality resources and user support.
Facing the future: round-up and overviewStephen Town
This document summarizes the key points from a discussion on the challenges facing university information services. Several speakers addressed topics like vendor management, fair pricing models, accessing content, and the complex realities of negotiating deals. The discussion touched on issues like brand influence, open access, competitive concerns, collaborative working, and ensuring a sustainable expenditure model. Lessons were offered on avoiding unproductive situations and focusing on demonstrating value rather than just costs. The document concludes by emphasizing the need to control costs individually and collectively while shifting to value-based purchasing models and qualitative evaluation of resources to better understand user behaviors and maximize returns.
This document provides an overview and agenda for a meeting to introduce Sheffield University students to the university library and information services. The agenda includes presentations on the director's overview, library services and relationships, facilities and a tour, and digital library developments. The document also summarizes key information about the university and library context, the information directorate structure, the university's information strategy and strategic priorities, library finance and governance, quality measures, and current issues.
Library Strategy: Models and MeasurementStephen Town
This document provides models and frameworks for developing library strategies and measuring their impact. It discusses:
1. Definitions of strategy, characteristics of effective strategies, and common strategy frameworks that include analysis, choice, and implementation phases.
2. Examples of strategy documents from the Universities of York and Lund that focus on excellence, internationalization, and quality.
3. Models for analyzing the internal and external environment, including PEST, SWOT, scenarios, and portfolio analyses to inform strategic choices.
4. Approaches for implementing strategies through defined programs and projects and measuring success through critical success factors, balanced scorecards, and assessing value beyond traditional metrics.
From values to value measurement: a metaphysical enquiryStephen Town
- The document discusses the challenges of measuring the value of libraries in the current university context, which emphasizes both financial and academic performance.
- It explores different approaches to value measurement, including economic valuations and return on investment analyses, as well as the relationship between values and valuation.
- The author describes a case study where a university library used techniques like a values debate and competing values framework to identify and align their values with stakeholders.
Measures of relationship capital for the Value ScorecardStephen Town
- This document discusses measuring relationship capital for libraries using a value scorecard approach.
- It outlines foundational concepts from economics like transaction cost theory and explores how trust and social capital can reduce transaction costs.
- Examples are provided of how relationship measurement has been applied in academic libraries, including through embedded librarians, liaison roles, and customer relationship management initiatives.
- A framework is proposed for measuring relationship value in libraries, including components to assess awareness, strength, outcomes, and returns of relationships.
Delivered at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 22nd-25th July 2013, The Royal York Hotel, York, UK
Ten Northumbrias: contribution and celebrationStephen Town
Joan Stein, Carnegie Mellon University and Stephen Town, University of York. Delivered at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 22-24 July 2013, York, UK.
Visit from University of Nottingham: University Library Refurbishment Stephen Town
The document summarizes a visit from the University of Nottingham to discuss the University of York library refurbishment project. It provides context on the university and existing library buildings, then outlines the drivers and vision for the refurbishment to create a more modern research and student-focused library. It details the projects to refurbish the JB Morrell Library and add a new Computer Science building, the stakeholder input, design process, and challenges of completing the building work while keeping the library operational. Feedback from students praised the new facilities.
- The University of York Library underwent a major refurbishment of its main JB Morrell Library building from 2010 to 2012 to modernize facilities, improve study spaces, and better support changing pedagogical needs.
- User surveys and space utilization data informed the vision of creating a library that supported deep research as well as group and individual student work in a technology-rich environment.
- The project delivered innovative study spaces while respecting the original building design, and improved the student experience, as shown in improved LibQUAL+ survey results after completion.
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LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
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Performance and innovation culture in academic libraries: the role of LibQUAL+ in enhancing quality
1. Performance and innovation culture in
academic libraries: the role of LibQUAL+
in enhancing quality
J. Stephen Town
Cranfield University
Evaluation of Library & Information Services: Does it
lead to innovation and effectiveness?
November 16-17
Vilnius, Lithuania
2. Summary
• Thoughts on performance and innovation
• LibQUAL+ as a source of innovation and
effectiveness
– The UK national experience
– Institutional experiences (Two case studies)
• Innovation culture
– Development issues
4. Some dichotomies?
• Performance or measurement?
• Evaluation or innovation?
• Indicators or improvements?
• Accountability or activity?
• Processes or projects?
• Equity or equivocation?
• Quality or acquiescence?
5. The UK HE Quality & measurement
context
• Quality as QA
– Teaching Quality Assessment
• Quality as Peer Review
– Research Assessment Exercise
• Quality as batteries of performance
indicators
– Statistical collection and league tables
• Quality as culture
– TQM, IIP, Charter Mark
6. Measurement Progress (Lancour, 1951)
Three Phases of Academic Library development
• “Storehouse”
• “Service”
• “Educational”
7. The University Context
Universities have two “bottom lines”
1. Financial (as in business)
2. Academic, largely through reputation in
• Research (the priority in leading Universities)
• Teaching (& maybe Learning)
8. Library Pressures for Accountability
The need is therefore to demonstrate the Library
contribution in these two dimensions:
1. Financial, through “value for money” or related
measures
2. Impact on research, teaching and learning
This also implies that “competitive” data will be highly
valued
9. The UK & Ireland Experience
The SCONUL Working Group on Performance
Improvement
• Ten years of “toolkit” development to assist in
performance measurement and improvement
• SCONUL ‘Top concern survey’ 2005
• The SCONUL Value and Impact Measurement
Programme (VAMP)
10. Examples of tools developed 1
• Integration
• Efficiency &
Comparability
Quality assurance
Guidelines
SCONUL Statistics &
interactive service
HELMS national
performance indicators
E-measures project
Benchmarking Manual
11. Examples of tools developed 2
• Satisfaction
• Impact
SCONUL Satisfaction
Survey
SCONUL LibQUAL+
Consortium
LIRG/SCONUL Impact
Initiative
Information Literacy
Success Factors
12. VAMP Objectives
• New missing measurement instruments &
frameworks
• A full coherent framework for performance,
improvement and innovation
• Persuasive data for University Senior
Managers, to prove value, impact,
comparability, and worth
13. Missing methods?
• An impact tool or tools, for both teaching &
learning and research
• A robust Value for Money/Economic Impact
tool
• Staff measures
• Process & operational costing tools
14. Member Survey Findings
• 38 respondents; 27% of population
• 70% undertaken value or impact measurement
• Main rationales are advocacy, service improvement,
comparison
• Half used in-house methodologies; half used standard
techniques
• Main barrier is lack of tools, making time an issue
• Buy-in of stakeholders is an issue
15. Some Conclusions …
• There is a need to demonstrate value and that
libraries make a difference
• Measurement needs to show ‘real’ value
• Need to link to University mission
• Libraries are, and intend to be, ahead of the game
• Impact may be difficult or impossible to measure
– A pedagogic project needed?
• Measurement is not innovation, and may inhibit it
– Re-engineering needed first?
16. Next Steps 1
“Content” Products
2.1 Value & Impact Guidelines
2.1.1 Institutional Value (eg VFM & Economic Impact)
2.1.2 Impact on Teaching & Learning
2.1.3 Impact on Research
17. Next Steps 2
“Content” Products
2.2 Staffing & Operational Measures Guidelines
2.2.1 Staff Costing
2.2.2 Staff Added Value measures
2.2.3 Other operational costing methods
2.3 Re-branding & packaging of existing tools
18. Next Steps 3
“Process” Products
3.1 Web Site
3.2 Community of practice establishment
3.3 Maintenance & sustainability strategy
20. What is LibQUAL+?
• A web-based survey tool designed to
measure Library quality
• Provides comparable data with other
institutions to help benchmark services
• Provides detailed data to suggest a service
improvement agenda, and longitudinal data
to test improvement actions
21. LibQUAL+ History
• ARL New Measures initiative
• Developed by Texas A&M University
• Based on SERVQUAL
• Piloted in 2000
• Now used by over 850 libraries worldwide
22.
23. LibQUAL+ in Europe
• SCONUL (UK & Ireland)
– 2003: Pilot with 20 member libraries
– 2004: 17 participants
– 2005: 17 participants
– 2006: 22 participants
– 55 different institutions over the 4 years
• European Business Schools Librarians’ Group
– 2004: Pilot with 5 member libraries
– 2006: 12 participants in 7 European countries
• National Health Service (UK)
– 2006: Pilot with 12 member libraries
24. Benefits of LibQUAL+
• Managed service
– for delivery & analysis
– cost
• Web-based
• Gap analysis
• Permits benchmarking
– Peers, nationally & internationally
25. Time frame
• Surveys can be run for a chosen duration in:
– Session 1: January – June
– Session 2: July – December
• January / February
– Training for Session 1 Participants
– Results meeting for Session 2 Participants
• July / August
– Training for Session 2 Participants
– Results meeting for Session 1 Participants
26. Dimensions of
Library Service Quality
Empathy
Information
Control
Responsiveness
Symbol
Utilitarianspace
Assurance
Scope of Content
Ease of Navigation
Self -Reliance
Library asPlace
Library
Service
Quality
Model 3
Refuge
Affectof Service
Reliability
Convenience
Timeliness
Equipment
F. Heath, 2005
27. The Survey Comprises of
• 22 Core questions
• 5 Local questions (selected by the
institution)
• 5 Information Literacy questions
• 3 General Satisfaction questions
• Demographic questions
• A free-text comments box
29. How it works
• For the 22 “core” questions and 5 “local”
questions users rate out of 1 – 9 their:
– Minimum service level
– Desired service level
– Perceived service performance
• This gives us a “Zone of Tolerance” for each
question, and an “Adequacy Gap”
30.
31. Benefits of gap analysis
AverageRating
9.0
8.0
7.0
6.0
5.0
4.0
3.0
2.0
Affect of Service Information Control Library as Place
Perceived
Range of
Minimum to
Desired
Range of
Minimum to
Perceived
(“Gap”)
32. Comments box
• Free-Text comments box at the end of the survey
• About 40% of participants provide open-ended
comments, and these are linked to demographics
and quantitative data
• Users elaborate the details of their concerns
• Users feel the need to be constructive in their
criticisms, and offer specific suggestions for action
34. LibQUAL+ Participants 2003
• University of Bath
• Cranfield University
• Royal Holloway & Bedford
New College
• University of Lancaster
• University of Wales, Swansea
• University of Edinburgh
• University of Glasgow
• University of Liverpool
• University of London Library
• University of Oxford
• University College
Northampton
• University of Wales College
Newport
• University of Gloucestershire
• De Montfort University
• Leeds Metropolitan
University
• Liverpool John Moores
University
• Robert Gordon University
• South Bank University
• University of the West of
England, Bristol
• University of Wolverhampton
35. LibQUAL+ Participants 2004
• Brunel University
• Loughborough University
• University of Strathclyde
• University of York
• Glasgow University
• Sheffield University
• Trinity College, Dublin
• UMIST + University of
Manchester
• University of Liverpool
• Anglia Polytechnic
University
• University of Westminster
• London South Bank
University
• Napier University
• Queen Margaret University
College
• University College
Worcester
• University of East London
36. LibQUAL+ Participants 2005
• University of Exeter
• University of Edinburgh
• University of Dundee
• University of Bath
• University of Ulster
• University College
Northampton
• University of Birmingham
• Roehampton University
• University of Glasgow
• University of Surrey
• Royal Holloway UoL
• City University
• Cranfield University
• University of Luton
• Dublin Institute of
Technology
• London South Bank
University
• Coventry University
37. LibQUAL+ Participants 2006
• Cambridge University
• Cranfield University
• Goldsmiths College
• Institute of Education
• Institute of Technology
Tallaght*
• Queen Mary, University of
London
• Robert Gordon University
• St. George's University of
London
• University of Aberdeen
• University College for the
Creative Arts
• University of Central
Lancashire
• University of
Gloucestershire
• University of Leeds
• University of Leicester
• University of Liverpool
• University of the West of
England
• University of Warwick
• University of Westminster
• London South Bank
University
• Scottish Royal Agricultural
College
• University of Birmingham
• University of Glasgow
38. Overall Potential UK Sample to 2006
• Full variety of institutions
• 43% of institutions
• 38% of HE students (>800,000)
• 42% of Libraries
• 48% of Library expenditure
40. Aims & purposes
• Analysis compilation
• Comparison to existing
survey methods
• A library focused survey
• Benchmarking
• Charter Mark
application
• Strategic planning aid
• Real data as opposed to
lobbying
• To make adjustments
where needed
• To test improvement
• “User satisfaction - as
simple as that”
41. Process Feedback
• Straightforward
• Publicity requires the
most effort
• Difficulty in obtaining
email addresses
• Difficulty in obtaining
demographic data
• Very simple to
administer
• Results as expected
• More in-depth detail
obtained
• More ‘discriminatory’
than other surveys
• Helped to strengthen
Library’s case
• Comments very specific
& helpful
43. Cranfield University at DCMT
• Cranfield’s Library services at the Defence
College of Management & Technology
• Contract situation demanding high quality
services
• Military and civilian education and research
in defence, management & technology
• About 1000 students, almost all postgraduate
and post-experience
44. DCMT Library Surveys
• Student perspective
(1993)
• Exit questionnaires
(1994-)
• Information Services
(Priority Search 1996)
• DTC MSc & MA Students
(1997)
• Researchers Survey
(Web based 1998)
• SCONUL Survey Pilot
(1999)
• SCONUL Template
(2001)
• LibQUAL+ (2003, 2005,
2006)
45. DCMT LibQUAL+ Surveys
• 2003, 2005, 2006
• Increasing responses
– 11%, 16%, 22%
– Year on year 40% up
• Increasing comments
– 83, 153, 205 (almost 60% of respondents)
• Improved performance across three years
47. Agenda for Action 2003
• Information skills training
• Improving staff specialist skills
• Access to electronic resources
• Customer care to different users
48. DCMT Survey aims for 2005-06
• Test new Library building
• Test launch of the new Library Web site
• Test maintenance of other progress
– Improved capability in data analysis & presentation
• Develop a new strategy in line with changing
academic needs
51. National Average External Benchmarking
-1.6
-1.4
-1.2
-1
-0.8
-0.6
-0.4
-0.2
0
Superiority Mean
DCMT Superiority Mean -0.07 -0.83 -0.33 -0.41
UK Superiority Mean -0.91 -1.32 -1.49 -1.20
US Superiority Mean -0.73 -1.37 -1.17 -1.09
Affect of Service Information Control Library as Place Overall
53. University of Glasgow
• Founded in 1451
• Large research-led institution
• About 20,000 students in 10 Faculties, and
about 6,000 staff
• Member of the Russell Group of major UK
research-led Universities
• Founder member of Universitas 21
54. Survey Participation
• Participation in LibQUAL+ 2006 will be
Glasgow’s 4th successive year in the SCONUL
Consortium
• 2006 – 1,535 responses
• 2005 – 1,423 responses
• 2004 – 2,212 responses, 920 comments
• 2003 – 502 responses, 402 comments
55. Aims of Use of the Data
• Strategic Service Developments
– Data to support service development
– Ability to identify where not meeting expectations
– Measure if change has met need
• Budget Discussions
– Data to support bid for increased funding
– Data to support case for change in emphasis (towards e-provision)
• Marketing Position
– Status of the library within the University
– Importance of national & international benchmarking
56. LibQUAL+ Outcomes
• New Web Services Administrator
• Increased opening Hours
– Earlier Saturday morning opening
– Sunday morning opening
– Increased late opening hours
(From January 2006 Mon-Thurs 08:00 – 02:00)
• Now providing 222,578 seat hours per week
58. Conclusions
• LibQUAL+ is now a market leading survey tool for UK
& Irish Academic & Research Libraries, and growing
use in Europe
• Use of the technique can strongly support and help
develop an innovative culture, and provide evidence
of impact as well as satisfaction
• Some significant advantages over other survey
methods
• Additional support and data analysis is now available
in Europe through ARL/Cranfield contract
59. Innovation culture?
• Customer Focus
– Requires a satisfaction instrument
– Requires further analysis & consultation
• Systematic improvement
– Requires success factors (& measures) for each
– Requires project management alongside BAU processes
• Total Involvement
– Requires not only a quality culture, but also a meta-quality
culture in which the culture itself can be assessed
– Supported by other techniques eg situational leadership
61. The Level One Library
5 Optimising
4 Managed
3 Defined
2 Repeatable
1 Initial
2
3
4
5
1
The improvement process is characterised as ad hoc, and
occasionally even chaotic. Innovation and evaluation
tends to be one-off and success depends
on individual efforts and heroics.
62. Level Two
5 Optimising
4 Managed
3 Defined
2 Repeatable
1 Initial
2
3
4
5
1
Basic project management approaches are established to
improve performance & service. The necessary
discipline is in place to repeat earlier successes on
innovation projects.
63. Level Five: an innovative culture
5 Optimising
4 Managed
4 Defined
2 Repeatable
1 Initial
2
3
4
5
1
The Library has a fully defined, organised and managed
approach to innovation and improvement, and is able to
optimise fully its evaluation and improvement project effort
to the benefit of customers. All staff understand and share
the appropriate cultural assumptions.
64. Overall Conclusions
• There is an overall management challenge in
creating an innovative culture for which we still lack
a full range of measures
• Measures are an essential aid, but not the culture
itself
• Effectiveness requires proof of impact, which may
be impossible to measure
• Building an innovative culture is unlikely to result
from evaluation alone, but it is a necessary step
• Staff development is more important than
measurement, but they can be linked
65. LibQUAL+
If you would like to know more about LibQUAL+, or are
considering participating as a consortium or
independently see:
www.libqual.org
Or contact:
Selena Lock
email: s.a.lock@cranfield.ac.uk
Telephone: +44 (0) 1793 785561
66. Acknowledgements
• SCONUL and its Working Group on Performance
Improvement
• Selena Lock, R&D Officer, Cranfield University
• Jacqui Dowd, Management Information Officer,
Glasgow University
• Bruce Thompson, Distinguished Professor of
Educational Psychology and CEHD Distinguished
Research Fellow, and Distinguished Professor of
Library Science, Texas A&M University
• Association of Research Libraries
67. Seminar Questions?
• Do measurement and evaluation guarantee
performance or quality?
• Does evaluation lead to innovation?
• What are the key measures for
accountability in an academic context?
• What professional development
requirements arise from these evaluation
methods?
Notes de l'éditeur
Some background on the University – extracts from the University web-pages demonstrate the interest in peer groupings, U21 - an international grouping of universities dedicated to setting world-wide standards for higher education.