This document discusses how digital volunteers can help organizations like the Red Cross during disasters by monitoring social media. It provides examples of how the Red Cross uses digital volunteers, including having them monitor Twitter in 4-hour shifts to track trends, questions, and important search terms to improve situational awareness. Digital volunteers are asked to respond to questions they feel comfortable answering based on Red Cross resources. The document emphasizes that digital volunteers contribute over 1 trillion hours annually through mass collaboration and information management. It also discusses how organizations can foster and organize digital volunteer programs locally or globally through facilitated knowledge management and social networks with a focus on integrity.