Online Banking 2.0 webinar, October 28, 2010 by Jouk PleiterBackbase
The document discusses customer experience solutions delivered through online banking portal software. It introduces Backbase customer engagement platform, which allows customers to be in control with access anywhere on any device. The platform also allows businesses to be in control through advanced tools for targeting and managing the portal. IT is given control through loosely coupled integration and services that securely connect to existing infrastructure.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
This document discusses how financial institutions can transition to a "Bank 2.0" model focused on customer experience. It summarizes that rising customer expectations require fundamentally improving digital channels. It advocates building a new "customer experience layer" on top of existing systems to provide a unified, seamless experience across channels from a personalized customer dashboard. This allows customers to be in control of their experience while empowering bank staff and businesses.
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
Online Banking 2.0 webinar, October 28, 2010 by Jouk PleiterBackbase
The document discusses customer experience solutions delivered through online banking portal software. It introduces Backbase customer engagement platform, which allows customers to be in control with access anywhere on any device. The platform also allows businesses to be in control through advanced tools for targeting and managing the portal. IT is given control through loosely coupled integration and services that securely connect to existing infrastructure.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
This document discusses how financial institutions can transition to a "Bank 2.0" model focused on customer experience. It summarizes that rising customer expectations require fundamentally improving digital channels. It advocates building a new "customer experience layer" on top of existing systems to provide a unified, seamless experience across channels from a personalized customer dashboard. This allows customers to be in control of their experience while empowering bank staff and businesses.
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
In this webinar we will take a look at the key trends that are set to shape tomorrow's bank. First off we'll be discussing some of the trends that were emerging towards the end of last year, such as omni-channel banking. Then we'll move on to how these trends are likely to develop, how IT and business teams can work together to meet them head on, and exactly what banks need to do to create the type of personal and relevant experiences that lead to greater ROIs.
This document discusses the need for banks to shift to a customer-centric "Bank 2.0" model with a focus on customer experience. It introduces Backbase as a provider of customer experience solutions for banks, including a Bank 2.0 portal that allows banks to create a seamless, optimized customer experience across devices. The portal provides features like personalization, multi-device access, and integration with core banking systems. Backbase also offers portal management tools that give business users control over the online customer experience.
Mobile Banking webinar, December 15, 2010 by Jouk PleiterBackbase
Backbase is going to present multiple customer cases for Mobile Banking and multi channel publishing. Your customers are now accessing your online banking portal using a variety of devices: desktop, tablets and smartphones. You now need a single, cohesive platform to deploy your eChannel across these multiple devices. Learn how to develop a context-aware portal, one that provides your customers with an optimized and personal environment on any device, any time and anywhere.
Backbase is a leading provider of customer experience platforms. Their platform, Backbase CXP, allows companies to create engaging digital experiences across channels through the use of widgets, integration with existing systems, and tools for business users and marketers to manage content and campaigns without IT involvement. The platform is recognized for its agility and ability to provide value faster than traditional portal solutions.
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
Bank 2.0 & the Power of Widgets as presented in the Backbase webinar: Banking on Digital: Innovation in Financial Services
A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet. In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.
The document discusses disruption in the banking industry from new entrants using mobile and digital technologies. It summarizes Backbase's Customer Experience Platform (CXP), which allows banks to build an omni-channel digital experience and integrate existing banking systems. CXP uses reusable widgets and an outside-in approach to transform banks' digital presence and customer experience in a fast and flexible way.
Engagement Banking Strategy by Michael DegnanBackbase
This document discusses engagement banking, which uses technology to achieve both customer intimacy and scale. It emphasizes using customer data and insights to provide personalized experiences across channels. The four pillars of engagement banking are outlined as next generation online banking, multi-channel experiences, digital customer acquisition, and digital communities. Key aspects include strong user experience design, data-driven products, and treating channels as agnostic to provide a unified customer experience.
The document discusses how Backbase provides customer experience solutions for banks. It highlights challenges such as creating a seamless customer experience across channels and devices. Backbase addresses these through a customer engagement portal, mobile-optimized widgets, and personalization services. These empower customers, business users, and IT to control the experience. The portal also offers do-it-yourself forms management and interactive tools to improve the customer experience.
Can a bank disrupt? Imagining the bank as a retailer for digital goods.
In this webinar Amir Tabakovic, Head of Market Development at PostFinance will share his expertise on the latest technology to disrupt the traditional banking model; the integration of digital gift cards into banks’ own existing digital channels. Integrating gift cards embraces the continuing shift in media consumption towards digital channels and generates new revenue for the bank, while improving customer loyalty.
“By looking at partnerships with multinational companies from a completely new perspective, we were able to zero in on the area of digital goods and look for ways we could begin innovating. We realized that the in-app buying process for virtual codes, such as those used by iTunes, Nintendo, XBOX, Sony-PSN, and paysafecards, inside a banking app would be a first not only for PostFinance but also for the entire banking sector. During the webinar I’ll be sharing how we approached the idea practically, what we feel the market potential is, and what challenges we’ve had to overcome.” - Amir.
Amir Tabakovic currently serves as Head of Market Development at PostFinance, the fourth largest retail bank in Switzerland. In his current role, he is responsible for initiation, development and market introduction of digital innovations. A former internet start-up entrepreneur, Mr Tabakovic likes to be at the centre of merging business and communication technologies and bringing new solutions to market. He has participated in the Mobey Forum since 2010, currently chairs the Mobey Forum Mobile Wallet Workgroup and has been a member of the Board since 2011.
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
This document discusses strategies for banks to pursue an omni-channel delivery model and leverage new technologies like PSD2 and account aggregation to improve the customer experience. It recommends starting with the customer experience by designing services around their needs and behaviors. PSD2 regulations allow third parties to access customer data, enabling one-stop-shop banking across institutions through account aggregation. This opens opportunities to build connected experiences through open banking APIs and gain a complete view of customers.
Backbase Webinar: Next Level Mobile Banking Backbase
This document discusses next level mobile banking and contextual customer engagement. It promotes pursuing an omni-channel delivery model to provide seamless customer experiences across any device. This requires moving from separate "channel islands" to an integrated omni-channel platform with dynamic forms and processes. The document also stresses designing for instant customer journeys and contextual engagement through understanding customer context with rules and artificial intelligence. The goal is creating win-win experiences for customers and banks.
The document discusses the importance of omnichannel banking for financial institutions to remain competitive. Omnichannel banking involves providing customers with a seamless experience across all channels like mobile, online, branches, phones, etc. It allows customers to complete transactions from any channel in real-time. The key benefits of omnichannel banking include increased revenues, improved customer experience and acquisition, and faster time to market through expanded channels. Financial institutions need an integrated omnichannel platform to deliver personalized services to customers anytime, anywhere.
- CounterBooks is an online retail accounting system created by an accounting firm for retailers.
- It provides benefits like reduced costs and improved management reporting compared to traditional accounting methods.
- The document demonstrates CounterBooks' features through case studies of retailers that use the system and screenshots of its daily reconciliation functionality.
Strategy execution requires measurable actions and key performance indicators (KPIs). The document discusses translating strategy into actions through 6 best practices: skilled managers, engaged people and culture, strategy focus, individual objectives, support for managers, and performance-related pay. It emphasizes that strategy execution is an ongoing process that requires continuous measurement and attention to ensure the strategy is effectively implemented.
The Strategy Execution Barometer is the largest strategy implementation benchmark in the world. It offers actionable, fact-based information to improve the strategy execution approach. This document offers an introduction.
In this webinar we will take a look at the key trends that are set to shape tomorrow's bank. First off we'll be discussing some of the trends that were emerging towards the end of last year, such as omni-channel banking. Then we'll move on to how these trends are likely to develop, how IT and business teams can work together to meet them head on, and exactly what banks need to do to create the type of personal and relevant experiences that lead to greater ROIs.
This document discusses the need for banks to shift to a customer-centric "Bank 2.0" model with a focus on customer experience. It introduces Backbase as a provider of customer experience solutions for banks, including a Bank 2.0 portal that allows banks to create a seamless, optimized customer experience across devices. The portal provides features like personalization, multi-device access, and integration with core banking systems. Backbase also offers portal management tools that give business users control over the online customer experience.
Mobile Banking webinar, December 15, 2010 by Jouk PleiterBackbase
Backbase is going to present multiple customer cases for Mobile Banking and multi channel publishing. Your customers are now accessing your online banking portal using a variety of devices: desktop, tablets and smartphones. You now need a single, cohesive platform to deploy your eChannel across these multiple devices. Learn how to develop a context-aware portal, one that provides your customers with an optimized and personal environment on any device, any time and anywhere.
Backbase is a leading provider of customer experience platforms. Their platform, Backbase CXP, allows companies to create engaging digital experiences across channels through the use of widgets, integration with existing systems, and tools for business users and marketers to manage content and campaigns without IT involvement. The platform is recognized for its agility and ability to provide value faster than traditional portal solutions.
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
Bank 2.0 & the Power of Widgets as presented in the Backbase webinar: Banking on Digital: Innovation in Financial Services
A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet. In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.
The document discusses disruption in the banking industry from new entrants using mobile and digital technologies. It summarizes Backbase's Customer Experience Platform (CXP), which allows banks to build an omni-channel digital experience and integrate existing banking systems. CXP uses reusable widgets and an outside-in approach to transform banks' digital presence and customer experience in a fast and flexible way.
Engagement Banking Strategy by Michael DegnanBackbase
This document discusses engagement banking, which uses technology to achieve both customer intimacy and scale. It emphasizes using customer data and insights to provide personalized experiences across channels. The four pillars of engagement banking are outlined as next generation online banking, multi-channel experiences, digital customer acquisition, and digital communities. Key aspects include strong user experience design, data-driven products, and treating channels as agnostic to provide a unified customer experience.
The document discusses how Backbase provides customer experience solutions for banks. It highlights challenges such as creating a seamless customer experience across channels and devices. Backbase addresses these through a customer engagement portal, mobile-optimized widgets, and personalization services. These empower customers, business users, and IT to control the experience. The portal also offers do-it-yourself forms management and interactive tools to improve the customer experience.
Can a bank disrupt? Imagining the bank as a retailer for digital goods.
In this webinar Amir Tabakovic, Head of Market Development at PostFinance will share his expertise on the latest technology to disrupt the traditional banking model; the integration of digital gift cards into banks’ own existing digital channels. Integrating gift cards embraces the continuing shift in media consumption towards digital channels and generates new revenue for the bank, while improving customer loyalty.
“By looking at partnerships with multinational companies from a completely new perspective, we were able to zero in on the area of digital goods and look for ways we could begin innovating. We realized that the in-app buying process for virtual codes, such as those used by iTunes, Nintendo, XBOX, Sony-PSN, and paysafecards, inside a banking app would be a first not only for PostFinance but also for the entire banking sector. During the webinar I’ll be sharing how we approached the idea practically, what we feel the market potential is, and what challenges we’ve had to overcome.” - Amir.
Amir Tabakovic currently serves as Head of Market Development at PostFinance, the fourth largest retail bank in Switzerland. In his current role, he is responsible for initiation, development and market introduction of digital innovations. A former internet start-up entrepreneur, Mr Tabakovic likes to be at the centre of merging business and communication technologies and bringing new solutions to market. He has participated in the Mobey Forum since 2010, currently chairs the Mobey Forum Mobile Wallet Workgroup and has been a member of the Board since 2011.
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
This document discusses strategies for banks to pursue an omni-channel delivery model and leverage new technologies like PSD2 and account aggregation to improve the customer experience. It recommends starting with the customer experience by designing services around their needs and behaviors. PSD2 regulations allow third parties to access customer data, enabling one-stop-shop banking across institutions through account aggregation. This opens opportunities to build connected experiences through open banking APIs and gain a complete view of customers.
Backbase Webinar: Next Level Mobile Banking Backbase
This document discusses next level mobile banking and contextual customer engagement. It promotes pursuing an omni-channel delivery model to provide seamless customer experiences across any device. This requires moving from separate "channel islands" to an integrated omni-channel platform with dynamic forms and processes. The document also stresses designing for instant customer journeys and contextual engagement through understanding customer context with rules and artificial intelligence. The goal is creating win-win experiences for customers and banks.
The document discusses the importance of omnichannel banking for financial institutions to remain competitive. Omnichannel banking involves providing customers with a seamless experience across all channels like mobile, online, branches, phones, etc. It allows customers to complete transactions from any channel in real-time. The key benefits of omnichannel banking include increased revenues, improved customer experience and acquisition, and faster time to market through expanded channels. Financial institutions need an integrated omnichannel platform to deliver personalized services to customers anytime, anywhere.
- CounterBooks is an online retail accounting system created by an accounting firm for retailers.
- It provides benefits like reduced costs and improved management reporting compared to traditional accounting methods.
- The document demonstrates CounterBooks' features through case studies of retailers that use the system and screenshots of its daily reconciliation functionality.
Strategy execution requires measurable actions and key performance indicators (KPIs). The document discusses translating strategy into actions through 6 best practices: skilled managers, engaged people and culture, strategy focus, individual objectives, support for managers, and performance-related pay. It emphasizes that strategy execution is an ongoing process that requires continuous measurement and attention to ensure the strategy is effectively implemented.
The Strategy Execution Barometer is the largest strategy implementation benchmark in the world. It offers actionable, fact-based information to improve the strategy execution approach. This document offers an introduction.
London Business School - senior executive programmeJeroen De Flander
This document discusses strategy execution and provides tips for improving it. It emphasizes that a strategy is only as good as its execution, and that successful execution requires setting up an organizational environment that aligns with and drives the strategy. This includes focusing on structure and processes, culture and values, people, and measurements and incentives. It also stresses the importance of effectively communicating the strategy to build knowledge and engagement throughout the organization.
Strategy_Execution_as_a_competitive_advantage:_slides_Egypt_event_Jeroen_De_F...Jeroen De Flander
These are my 70+ slides from the Egypt event "Next generation Strategy". Speakers are Roger Martin, Costas Markides, Michael Porter and Jeroen De Flander.
Costas Markides, Professor of Strategy and Entrepreneurship, presented on how the technologies of social era are changing the way we do business, at London Business School's flagship event, the Global Leadership Summit.
Learn more about what happened at #2014GLS: http://bit.ly/1tI2kNn
Learn more about the Global Leadership Summit: http://gls.london.edu
This document discusses agricultural finance and risk management. It provides examples of different agricultural finance structures like emerging farmer finance schemes, value chain finance, warehouse receipt finance, and crop promissory receipt finance. It also discusses key risks in agriculture like weather, pests, and price/market risks. Mitigation strategies are described like production contracts, futures, options, and intermediaries that provide price risk management services. Enabling conditions for agricultural finance are outlined like the legal framework, infrastructure, skills, and value chain organization.
Rabobank reported net profit of EUR 1,080 million for the first half of 2014, a decrease of 3% compared to the same period in 2013. Net profit increased in all business lines except Rabo Real Estate Group. Bad debt costs increased 7% to EUR 1,188 million but remained moderate at 54 basis points of average risk-weighted assets. Capital ratios remained at comfortable levels above requirements with a Common Equity Tier 1 ratio of 12.6% and a Total Capital Ratio of 19.7%.
Storytelling is crucial to communicate a strategy. Here's a review from of The Execution Shortcut, reproduced by kind permission of the Institute of Internal Communication.
The document summarizes a presentation by Jeroen De Flander given at an annual conference on March 29, 2011. The presentation focused on (1) defining strategic innovation and strategy execution, (2) identifying common problems with strategy execution, and (3) explaining why "Strategy Execution Heroes" are needed to close the gap between strategy development and implementation. It also provided insights and recommendations for improving an organization's strategy execution abilities.
Strategy Morning with Jeroen De Flander in Dubai 2013Pedro S. Pereira
Jeroen De Flander is a seasoned international strategy execution expert, top executive coach, seminar leader and highly regarded keynote speaker. He helped more than 21,000+ managers in 30 countries master the necessary execution skills, including the USA, Brazil, Venezuela, Malaysia, Spain, Italy, Chile, Jordan, Russia, Estland, the Netherlands, France, the UK, Germany, China, Dubai, Peru, Kuwait, Croatia, Norway, Korea and Belgium. He shared the stage with strategy gurus like Michael Porter, Costas Markides and Roger Martin, three of the world’s top 50 thinkers.
Strategy quotes are great to spice-up your presentations. Here's a list of 54 strategy and strategy execution quotes you can use. Check out more at jeroen-de-flander.com
strategy execution, strategy, jeroen de flander, kaplan and norton, the balanced scorecard, strategy execution heroes, strategy execution training, the institute for strategy execution
Strategy Execution is more important then ever. This ebook will help you identify the 7 most common strategy execution hurdles (execution villains) and shows you how to combat them.
Rabobank: Case Studies in Mobile Banking & Payments Development: November 201...Dan Armstrong
A brief presentation on mobile banking and payments developments within Rabobank Nederland and Rabobank International; as well as some case studies of how Rabo Development uses these lessons learned in developing countries.
Dan Armstrong
IIR Mobile Payment Services
Prague, Czech Republic
02 November 2010
Shared Value - the next big thing in strategic innovation20110617 keynote gdf...Jeroen De Flander
1. Jeroen De Flander discusses the concept of strategic innovation and shared value, which involves finding ways for businesses to create economic and social value.
2. He emphasizes moving beyond traditional trade-off thinking where business and social goals are seen as competing, and instead finding ways they can be mutually reinforcing through the value chain.
3. De Flander provides examples of companies that have successfully created shared value and encourages changing mindsets to promote behaviors that lead to strategic innovation such as questioning assumptions and looking outside the industry for ideas.
A complete bi solution for the microsoft platform adam mor panoramaMicrosoft Singapore
This document summarizes Panorama Software's business intelligence solution for the Microsoft platform. It highlights Panorama's 15 years of innovation in BI technology, including introducing new concepts like dashboards in Office and making PowerPivot enterprise ready. The solution provides a complete self-service BI suite that integrates with Microsoft technologies like SQL, SharePoint, and Office. It leverages social intelligence, automated insights, and workboards to deliver relevant data insights.
Deck from my speech in Slovakia. Covers responsive design, HTML5 and mobile design at a high level, as a bonus there is a section on how not to implement QR codes
This document provides information on solutions for small and medium enterprises (SMEs) in Hong Kong. It discusses cloud-based business automation applications, mobile device management, mobile enterprise solutions, and unified communications and surveillance solutions that can help SMEs improve competitiveness through technology. It also profiles several Hong Kong-based companies, including OnCloud Services Limited, Syntec Corporation Limited, Multi-Tech Solutions Limited, and Maxis Technology Development Ltd, that offer these types of solutions.
This document discusses the use of flying pixels, or animations and transitions, in both consumer-facing and enterprise applications. It notes pros and cons of flying pixels, including that they can enhance the user experience but also be distracting. The document also discusses challenges in balancing client-side and server-side functionality in enterprise applications. It compares client/server and distributed MVC architectures, and provides seven pieces of advice for developing modern enterprise applications.
2010 Software Licensing and Pricing Survey Results and 2011 PredictionsFlexera
2010 Software Licensing and Pricing Survey Results and 2011 Predictions by Amy Konary, Director, Software Pricing and Licensing, IDC
Presented at SoftSummit 2010
Sempre maggiore l'esigenza di cercare metodi per ottimizzare i propri processi di marketing e ottenere introspezioni più profonde nelle richieste dei clienti al fine di orientare la fedeltà alla marca con interazioni più personalizzate. Le aziende si trovano di fronte a un insieme sempre più complesso di outlet digitali per interagire con i clienti comprendente i siti web, le applicazioni mobili, le e-mail e i siti social media; le organizzazioni continuano a concentrarsi sulla valorizzazione dell’esperienza del cliente sulla marca e rispondono rapidamente ai cambiamenti del mercato per differenziarsi
Scopri la soluzione IBM Coremetrics per le Social Media Analytics in grado di fornire alle organizzazioni un’introspezione in tempo reale nelle interazioni con i consumatori, internamente e attraverso reti di social media. Questo consente alle aziende di sviluppare campagne di marketing più mirate e in modo più rapido.
The document discusses 9 keys to successful enterprise mobility projects which include connecting mobile applications to backend systems, supporting multiple platforms and native features, having a sound development strategy and tools, implementing appropriate security measures, and deploying and monitoring applications effectively. It also provides examples of different mobile architecture approaches and development processes.
The Salesforce.com Partner Meetup is designed for app providers and ISVs. This is a fantastic opportunity to meet our team and learn how the salesforce.com partner ecosystem is driving the future of enterprise apps. Plus, you will first-hand from partners on how to find success with our AppExchange Partner Program.
Smart Analytics Cloud med Cognos (IBM Information Management)IBM Danmark
En Cloud-løsning kan give kontante besparelser på både hardware, software og service samtidig med, at man kun skal fokusere på anvendelse og ikke drift. Hør hvordan Cognos Business Analytics indarbejdes i en virksomhedsstrategi, samt hvilke fordele en Business Analytics Cloud-løsning giver. IBM har selv taget en Cloud-løsning i brug på Business Analytics-området med over 200.000 brugere og har opnået en markant besparelse. IBM Smart Analytics Cloud er en ny service leveret via IBM System z.
Læs mere her: bit.ly/softwaredagim4
Lotusphere 2012: AD105 - Use IBM Domino and Xpages for your social businessHerbert Wagger
This document provides an overview of using IBM Domino and XPages for social business applications. It discusses how XPages is a platform for collaborative and social apps and introduces the XPages Social Enabler which allows easy integration of REST, JSON, and OAuth. Examples are given of sample XPages apps that access IBM Connections profiles and activities. The presentation also demonstrates some example social apps built with XPages like a social CRM and sales wiki. It discusses using the OpenNTF XSnippets app to share code and provides demos of integrating with social networks and IBM's social business toolkit.
Infosoft is an Indian IT company founded in 1999 that provides R&D services and innovative solutions. It has developed online trading systems, e-governance projects, and profitable web portals. Infosoft offers healthcare ERP software, mobile applications, and full-stack development services including custom apps, websites, and databases. It has strategic partnerships and expertise in programming languages, databases, and methodologies. The promoters have extensive experience in IT consulting, marketing, and technical architecture.
Ibm mobile strategy may2012 mark.cesario v1.0Mark Cesario
This is a slide deck that walks you through the latest IBM Mobile platform. Includes IBM WebSphere's Workllight mobile solution, IBM Rational CLM solution (specifically Rational Team Concert) and Rational Application Developer for a tightly knit mobile development environment.
Whats new in IBM Notes & iNotes Version 9 Social EditionNovakenstein
IBM Notes and iNotes 9 Social Edition include updates to modernize the user interface, improve usability, and enable social capabilities. Key changes include adopting IBM's unified design theme, simplifying the startup page to focus on helpful resources, and enhancing search and mail functionality. Additional updates aim to make the software easier to use through refinements to the user interface and navigation. The release also expands social integration and aims to align with IBM's overall client strategy and portfolio. However, IBM notes that all information provided is for planning purposes only and is subject to change.
The document summarizes an executive panel and Q&A session at IBM's Pulse 2011 conference. The panelists include senior vice presidents and general managers from IBM divisions focused on middleware, software, security, systems, and rational software.
The panel likely discussed key messages around improving infrastructure affordability and flexibility, enabling product and service innovation, and unleashing analytics to gain insights and improve business predictability. Integrated service management plays a role in achieving these goals across areas like virtualization, cloud, security, and analytics.
The discussion focuses on evolving integrated service management capabilities for a new era of smarter computing across IBM's portfolio.
This document summarizes a customer relationship management and sales force automation system. It is described as being "intelligent" to analyze data and take action, and "social" to interact through popular social networks. The system allows companies to consolidate CRM processes with added social media integration. It is fully integrated with SAP Business One to provide real-time visibility of financial data for customers across both systems from a single application.
Dr Markus Pleier - Datadeluge and big data, how IT operation get transformedGlobal Business Events
The document discusses how EMC's IT operations have transformed from 2004 to 2012 with a growing number of users, customers, partners, and data as well as a shift to virtualization and cloud services. It outlines EMC's 2012 business initiatives and strategy to move to an IT-as-a-Service model through the use of private, hybrid, and public clouds and automation to provide a more efficient, customer-centric, and flexible service. The IT-as-a-Service model is described as enabling a new business model, technology, skills, roles, and organizational alignment focused on delivering applications, platforms, and infrastructure as cloud-based services.
Build a Successful Social and Mobile BusinessProlifics
Learn how a mobile and social business with the right tools can help you optimize user collaboration, enhance customer outreach and achieve faster time-to-market.
The document provides an overview of IBM Notes 9.0 Social Edition. It discusses new features such as the "Discover" page for exploring features, a cleaner social theme, and improvements to the calendar, search, and contacts. It also covers social integration updates like embedded experiences for accessing Connections content directly from email. The roadmap outlines plans for future versions of IBM Notes, Domino, Connections Mail, and Notes Traveler.
Similaire à Engagement Banking Strategy by Jouk Pleiter (20)
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
The document discusses the importance of establishing a digital-first culture for banks to succeed in the modern digital era. It outlines that traditional bank cultures are risk-averse, hierarchical, and slow to change, which does not suit today's fast-paced digital world. To become dynamic digital banks, the document recommends that banks adopt the cultural characteristics of digital-first businesses, such as embracing experimentation, collaboration, continuous evolution and prioritizing customer value. Changing entrenched bank cultures will be challenging but is necessary if they want to survive and thrive in the future.
This Backbase webinar will demonstrate how banks can innovate and become digital-first by adopting a more startup-like approach, where failure isn’t frowned upon but embraced. This approach acts as a catalyst for banks, so that they can better meet future challenges and client demands.
Watch the full webinar here: https://www.youtube.com/watch?v=XlYy0cskPTU
2019 outlook : 3 key trends that will impact digital-first bankingBackbase
Today’s banking industry has moved beyond a ‘digital technology on the side’ way of thinking. The world’s leading financial service providers are mobilizing their entire organizations on a journey to become digital to the core: truly digital-first.
Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Backbase Webinar: Next Level Mobile Banking Backbase
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will share best practices in how banks and credit unions move their mobile banking experience to the next level.
Find out the 5 habits of highly effective bank transformation projects – how financials can execute and optimize a successful mobile banking strategy that is integrated with a wider multi-channel strategy.
Total duration: 60 minutes
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Backbase Webinar with Capco: The Adjacent PossibleBackbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Financial institutions in Europe are preparing to confront a major legislation revision for the banking industry: the proposal for a revised directive on payment services in the internal market, better known as Payment Services Directive, or PSD2.
PSD2 represents one of the single biggest changes in banking industry history, because it’s the first time banks will be obligated by law to open their infrastructures to third parties. Many banks are concerned about this legislation, feeling exposed and under attack from new entrants. It also enables customers to be in the driving seat when it comes to their finances. Yet, does it need to be a huge threat?
In this special, exclusive webinar, Jouk Pleiter and Jelmer de Jong of Backbase talk about what PSD2 means for the banking industry, and how can banks can prepare for this inevitable change. We are looking at:
What PSD2 actually is
PSD2 and the connection with APIs
PSD2’s impact on banks
New entrants in the banking space
The bank’s fundamental strategic choice: the defensive or offensive strategy
Opportunities to capitalise on.
The Journey to Digital Transformation with Touch BankBackbase
The document summarizes the digital transformation journey of Touch Bank, a fully digital retail bank in Russia, in 3 sentences or less:
Touch Bank launched in April 2015 after a one year build, has over 70,000 customers accessing banking services through internet, mobile, and call centers with no physical branches or ATMs, and has received awards for innovation including Best Online Bank of 2015 and Most Innovative Retail Bank in Russia 2016.
The Backbase webinar slides on Wednesday, 30th March: Embrace FinTech with Jouk Pleiter and Jelmer de Jong.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about how banks turn the threat into opportunity and embrace fintech. Fintech is a hot market. All around the world, startups are launching, challenger banks are formed, and fintech is on everybody's lips. In this free webinar, we reveal how banking and financial services can learn from these new fintech players, and how banks can use fintech companies and fintech vision to accelerate their own digital transformation, with strong focus on:
How to leverage fintech in your digital strategy.
The emerging Banking as a Service (BaaS) model.
The impact of the open fintech API ecosystem.
Initiating rapid business innovation.
Real-world examples.
Uber has become a byword for the disruption of an entire industry with every new startup calling itself the ‘Uber of ______’.
What can we in banking and financial services learn from Uber and its fellow disrupters? How as established can we learn and innovate, to deliver better experiences to our customers? And how can we embrace disruption to beat out the wave of new fintech companies?
This webinar will look at:
Breakdown the types and elements of Uber-like disruption that apply to banking and financial services.
Examples of disruption and innovation.
The imperative to deliver innovative digital experiences.
What is required to deliver digital experiences that customers want to use.
Guest speaker on this topic is Simon Mathews, Chief Strategy Officer, Extractable. Regularly sought after to speak on innovation and experience topics, Simon leads the strategy and digital experience design teams at Extractable, a leading digital experience design firm based in San Francisco.
He is responsible for driving better outcomes for his clients’ customers, through the application of cutting-edge digital design techniques and innovative strategies. Simon’s team spans digital strategists, user-experience designers, content strategists and visual designers working in an agile methodology.
He has over 20 years of consultancy experience spanning communications, advertising, and digital agencies in Europe, Asia and the US. He has worked with both major corporations and startups around the world including AIA, ACE Group, AIG, ALICO, Autodesk, BOK Financial, BMO, Dell, Emirates Airlines, IBM, Juniper, Leapfrog, LVMH., Merrill Corporation, Micron, McAfee, Motif Investing, The Newport Group, Nokia, Reebok, St. Luke’s, Seagate, Southwest Airlines, Stanford healthcare, TD Bank, Ubisoft, ZoneLabs, and WL Gore.
Simon has visited 56 countries and is an avid kiteboarder, always seeking the next windy destination.
Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
Disruption in Banking: The Era of DigitisationBackbase
This document discusses the disruption in banking due to changing customer behavior and the rise of digital banking. It notes that customers are increasingly shifting to digital banking for convenience. Small fintech startups are also gaining prominence by disrupting traditional lending and wealth management. The document outlines two key focus points for digital transformation in 2015 - pursuing an omni-channel delivery model to provide a seamless customer experience across channels, and controlling an organization's digital strategy through a customer-centric platform that empowers customers, business units and IT.
Recording of the Backbase webinar Building a Smarter Bank, with Ron Shevlin.
With technological developments and upstarts threatening to disrupt and displace established financial institutions, what should banks and credit unions do to defend their positions, and to grow and thrive in the new world of banking?
In short, it's about how to become a ‘smarter’ bank – smarter about developing customer trust and relationships, smarter about understanding consumers' needs and wants, smarter about using technology, smarter about marketing products and services, and smarter about making money.
In this webinar, Ron Shevlin, author of Smarter Bank, Snarketing Blogger & analyst at Cornerstone Advisors (before he worked at Aite Group and Forrester), provides a no-nonsense framework to address broad issues impacting banking's rapidly changing business model. The webinar addresses topics such as innovation, big data, customer engagement, mobile payments, personal financial management, and the changing financial behaviors of consumers, in particular, the Millennials.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
This document summarizes a webinar from Backbase about enabling digital banking experiences. Backbase provides a customer experience platform (CXP) that allows banks to build an "everyday bank" with an omni-channel experience. The CXP uses reusable widgets as building blocks to integrate existing banking systems and provide services across channels like mobile, web, and tablets. It also includes pre-built solutions or "launchpads" for retail banking, commercial banking, and wealth management to accelerate time to market. Analyst firms recognize Backbase as a market leader and visionary in the digital banking space.
Everyday Bank: A Journey to Digital TransformationBackbase
Accenture’s Senior Managing Director, Juan Pedro Moreno, shares the firm’s vision for banks in the digital age. During this free, one hour long webinar, Juan Pedro will highlight:
- How customer behavior has shaped a digital revolution for banks,
- How technology is blurring the boundaries that define customer service, and
- What threats and opportunities this emerging digital landscape presents for banks.
- Last but not least, he will go into the specific steps banks must take in order to become a successful Everyday Bank.
"Banks face a growing challenge from non-bank entities that are aggressively using digital innovations to take on functions traditionally part of banking. Think Amazon, which now offers loans to its merchants. Or the giant Alibaba, now the world’s largest payment provider. But banks have a huge competitive advantage in this digital world. With their vast digital data, payment know-how and deep understanding of compliance, security and financing, they are positioned to become an Everyday Bank, providing an unparalleled personalized customer experience that cannot be replicated by non-banks."
-- The Everyday Bank, Accenture.
HR search is critical to a company's success because it ensures the correct people are in place. HR search integrates workforce capabilities with company goals by painstakingly identifying, screening, and employing qualified candidates, supporting innovation, productivity, and growth. Efficient talent acquisition improves teamwork while encouraging collaboration. Also, it reduces turnover, saves money, and ensures consistency. Furthermore, HR search discovers and develops leadership potential, resulting in a strong pipeline of future leaders. Finally, this strategic approach to recruitment enables businesses to respond to market changes, beat competitors, and achieve long-term success.
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This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
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Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Dive into this presentation and learn about the ways in which you can buy an engagement ring. This guide will help you choose the perfect engagement rings for women.
5. Customer Experience Solutions. Delivered. 5
Vision (1) : Outside-In Approach
INTERNAL WEB
SYSTEMS INSIDE-OUT ENABLEMENT
AND PLATFORMS APPROACH
6. Customer Experience Solutions. Delivered. 5
Vision (1) : Outside-In Approach
OUTSIDE-IN
APPROACH
Customer
CUSTOMER Engagement
EXPERIENCE
INTERNAL WEB
SYSTEMS INSIDE-OUT ENABLEMENT
AND PLATFORMS APPROACH
7. Customer Experience Solutions. Delivered. 6
Vision (2) : User Experience Layer
Online – Any Device Call Center Branch
(public, personal) Agents Office
Customer Engagement Portal
Advisory Tools
Business Rules
1:1 customer treatment Simulation, Calculators, …
(targeting, segmentation) Re-Usable
Widgets
Customer Profile Content
collect customer preferences Consistent across Channels
(implicit & explicit)
Core Banking Other Back-end Functions 3rd Party Functions
Transactional CRM, … PFM, …
8. Customer Experience Solutions. Delivered. 7
Vision (3) : One Site with Seamless Journey
Traditional banking sites suffer from the silo
syndrome. How to get it right?
Create a single site – with seamless transition
from open to closed
Open Closed Open – Soft Login - Secure
Benefit:
1. seamless customer journey
2. integrated secure architecture
3. Single platform to manage, monitor and optimize
9. Customer Experience Solutions. Delivered. 8
Vision (4) : One Platform, Multiple Devices
Tablet Smart Phone PC
BACKBASE Front
Bank 2.0 Portal Office
unified
desktop
Social Networks
Cloud Enterprise
Content, Data & Services Content, Data and Applications
10. Customer Experience Solutions. Delivered. 8
Vision (4) : One Platform, Multiple Devices
Tablet Smart Phone PC
BACKBASE Front
Bank 2.0 Portal Office
unified
desktop
Social Networks
Cloud Enterprise
Content, Data & Services Content, Data and Applications
11. Customer Experience Solutions. Delivered. 9
Vision (5) : Multi-Channel Experience
Online (open / protected) CCC Branch
Visitor / Customer Advisor Agent
Secure & Integrated Information
SAME INTERFACE Non Secure
Personalized Accessible from a single point
Full access to Full access depending on
ACCESS RIGHTS Free Access
Personal Data Authorization Level
Detailed Info Advanced Info &
Basic Info
INFORMATION Relevant Info Easy Information management
Access to Customer simulation
Generic Personal
TOOLS Results – Cross & Up sell
12. Customer Experience Solutions. Delivered. 10
14
Vision (6) : Customer Engagement Platform
Web Site 1.0
Core Banking Systems & Processes
13. Customer Experience Solutions. Delivered. 10
14
Vision (6) : Customer Engagement Platform
Customer Engagement Platform
Web Site 1.0
Core Banking Systems & Processes
14. Customer Experience Solutions. Delivered. 10
14
Vision (6) : Customer Engagement Platform
Customer Engagement Platform
Web Site 1.0
Core Banking Systems & Processes
15. Customer Experience Solutions. Delivered. 10
14
Vision (6) : Customer Engagement Platform
Superior Customer Mobile Personalization
Experience In Control Optimized & Targeting
Customer Engagement Platform
Web Site 1.0
Content / Profile Security & Application App Store
Management Access Control Integration (web 2.0)
Core Banking Systems & Processes
16. Customer Experience Solutions. Delivered. 11
15
Vision (7) : Faster time to market
CHANGE REQUIREMENTS
Flexible
UX-Layer
CHANGE CAPABILITY
INTERNAL
SYSTEMS
AND PLATFORMS
18. Customer Experience Solutions. Delivered. 13
17
Bank 2.0 Portal : Empower Multiple Stakeholders
Customer
in Control
BANK 2.0 Customer Portal
Business
E-Business Portal Manager
in Control
Security Aggregation Personalization Content Presentation
Services Services Services Services Services
IT
Customer Engagement Platform in Control
Core Banking Systems & Processes
20. Customer Experience Solutions. Delivered. 15
19
Customers : Personal & Relevant Customer Experience
CUSTOMERS
Customer Any Place
in Control Any Device
E-BUSINESS
Business Manage &
in Control Optimize
IT
IT Secure &
in Control Flexible
28. Customer Experience Solutions. Delivered. 23
Business : Easy Portal Management, Less IT support
CUSTOMERS
Customer Any Place
in Control Any Device
E-BUSINESS
Business Manage &
in Control Optimize
IT
IT Secure &
in Control Flexible
36. Customer Experience Solutions. Delivered. 31
IT in Control : Portal Technology Services
User Experience
Layer
Loosely Coupled
Integration
Web Oriented
Architecture
Internal Systems
& Processes
38. Customer Experience Solutions. Delivered. 33
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