Empathy, Education and Excellence in Inclusive Design
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How can we engage more effectively with inclusive design as a way to enhance user experience for everyone, including people with disabilities? Presented by David Sloan and Sarah Horton at UX Lausanne, June 4th 2015.
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Empathy, Education and Excellence in Inclusive Design
- 1. Empathy, Education and Excellence in Inclusive Design David Sloan, UX Research Lead, @sloandr Sarah Horton, UX Strategy Lead, @gradualclearing
- 2. Perceptions around accessibility influence empathy
- 3. Introduction: Accessibility and disability, to a teenager…
- 4. Empathy: People are people Photo credit: Valerie Fletcher, Institute for Human Centered Design
- 5. A (Rough) Manifesto for Accessible User Experience uxfor.us/aux-manifesto
- 6. Digital resources can reduce social and economic exclusion; without deliberate attention, they will increase exclusion
- 7. People’s capabilities and preferences are unique and variable; environmental factors influence accessibility needs
- 9. Bell Curve
- 10. By concentrating solely on the bulge at the center of the bell curve we are more likely to confirm what we already know than learn something new and surprising. Tim Brown, Change By Design
- 11. Empathy: Understanding the impact • Diversity: People and technology • Commonality: People are people • Accessible UX: Design meets disability
- 12. Education: Building accessibility knowledge and skills
- 13. Learning from standards remediation
- 14. Learning how to apply standards to specific interactions Error message not announced by screen readers Form labels not programmatically associated with inputs
- 16. Principles of Universal Design • Equitable Use • Flexibility in Use • Simple and Intuitive Use • Perceptible Information • Tolerance for Error • Low Physical Effort • Size and Space for Approach and Use North Carolina State University, uxfor.us/universal-design
- 19. Accessibility features that are not needed
- 21. Education: Knowing what’s needed • Accessibility: Specifications • Design: Principles and guidelines • User Research: Real-world perspectives
- 22. Excellence: Solving problems, not designing new ones Photo credit: Tom Magliery https://www.flickr.com/photos/mag3737/6265874898/
- 23. Accessibility is a creative challenge, not a challenge to creativity
- 24. Accessible Design Maturity Continuum
- 25. An Accessible Design Maturity Continuum uxfor.us/mature-it
- 27. Details • 9 people over 2 days • Sessions lasting ½ to 1 hour • Low vision: Large monitor, ZoomText, large type, high-contrast mode • Blind: JAWS, VoiceOver • Deaf: Captions • Limited mobility and dexterity: Dragon
- 28. The right column is a bad location for critical information
- 29. Online information should match what’s available in print
- 30. Boston South Station lobby
- 31. Excellence: Designing for pleasure • Creativity: Using accessibility as a driver for innovation • Maturity: Integrating accessibility into culture and practice • Inclusivity: Caretaking the whole experience
- 32. Empathy: Understanding the value Education: Knowing what’s needed Excellence: Designing for pleasure
Notes de l'éditeur
- Medium is a great place to share information and opinion, and start conversations, about topics including accessibility. But it also has its own accessibility limitations, which have been pointed out very forcefully. So do we stop using it as a place to talk about, promote and encourage accessibility? Wouldn’t it be better if we used it as part of a publishing and communication strategy?
- JIIG-CAL, 1980s software for telling teenagers their future career paths.
- Persons help us understand the diversity of accessibility needs, but also to recognise the beneficiaries of accessibility are people who have goals, opinions, characteristics, tolerances… just like everyone else.
- There can be a tendency to look at accessibility as only dealing with the extreme margins in a bell curve of a population, which can restrict attention, support, and influence of the efforts that are applied.
- Sarah
- A door, with a fundamental accessibility barrier. Not everyone has same means of use.
- Same means of use—a design where everyone can enter the same door, and the step is no longer present as a barrier.
- Equivalent use: Understanding what AT can do that you don’t have to. Text resizing widgets are redundant, but skip links still help people, even though arguably they should be a browser feature not a content feature.
- Photo credit: Tom Magliery https://www.flickr.com/photos/mag3737/6265874898/
- Stage of a continuum of accessibility maturity
- Issues people encounter when working with the website Suggested areas of focus for improving accessibility
- An example of poor placement of critical information—in a place that’s difficult to see if you’re a screen magnifier user, and a place that takes time to find if you’re a screen reader user
- The HTML timetable contains only a subset of information available on the downloadable PDF timetables (which are extremely complex and very difficult to interpret using a screen reader)
- Challenge to creativity: Opportunities Indi Young has talked about gaps in mental models. Do we care about our gaps in understanding how people with disabilities interact with digital products? Do we want to fill them?
- Dave