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Instant Messaging on the Reference Desk Sarah Maximiek and Erin Rushton [email_address] [email_address] Binghamton University November 2, 2006
Chat with a Librarian 2003- 2004
Ask a Librarian July 2004 - July 2005  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Instant Messaging Task Force ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems and Solutions  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Software considerations ,[object Object],[object Object],[object Object],[object Object]
Trillian   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Monitored accounts  Buddies
 
 
 
Launching the Service  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staffing  ,[object Object],[object Object],[object Object]
Ask a Librarian June 2005 -  ,[object Object],[object Object],[object Object]
 
Marketing  ,[object Object],[object Object],[object Object]
Marketing (2) ,[object Object],[object Object]
How’s it going so far…. Some “observations”  ,[object Object],[object Object],[object Object],[object Object],[object Object]
How’s it going so far…. Some “observations” (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How’s it going so far…. Some “observations” (3) ,[object Object],[object Object],[object Object],[object Object]
How’s it going so far…. Some “observations” (4) ,[object Object],[object Object],[object Object],[object Object],[object Object]
How’s it going so far…. Some “observations” (5) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions from IM ,[object Object],[object Object],[object Object]
Questions from IM (2) ,[object Object],[object Object]
Questions from IM (3) ,[object Object],[object Object],[object Object]
Future Directions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessment Goals ,[object Object],[object Object],[object Object],[object Object]
Assessment Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object]
Transcript Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Discoveries ,[object Object],[object Object],[object Object],[object Object]

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Im Nyla

  • 1. Instant Messaging on the Reference Desk Sarah Maximiek and Erin Rushton [email_address] [email_address] Binghamton University November 2, 2006
  • 2. Chat with a Librarian 2003- 2004
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