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Page Publishing Best Practices

    BUILDING ESSENTIAL CONNECTIONS:
    Engaging your audience by publishing to your Page
    At Facebook we believe businesses will be better in a more connected
    world. That’s possible because we connect over 800M people and
    their friends to the things they care about, using social technology
                                                                                                                                       Target audience
    that drives business growth. Facebook Pages are where you connect
    with people. As such, you should focus on publishing content to                                                                    Friends of fans
    your Page that people will want to engage with and share with their
                                                                                                                                       Fans
    friends. Here are a few best practices you should follow.


              The best way to get your fans to talk about your content with their friends is to understand what your
              audience cares about. You should visit Page Insights regularly to track which posts resonated with your



       !
              audience and generated the most engagement, then post more of this type of content.

              No matter how engaging your Page posts are, not all of your fans will see them in their News Feed. In
              order to make sure that more of your fans see your posts, you should create a Page Post Ad. With Page
              Post Ads, we’ve seen that Pages could reach 3 to 5 times more fans with their Page posts on a single day.
              And with the new expanded Premium Ad, your Page Post Ad expands to show what people are saying
              about your brand alongside your brand’s message, when people have friends who are fans of your Page.



      1     Post succinct content
            Your fans’ News Feeds contain a lot of information. And they have limited time to read it. Keep your posts
            short whenever possible: posts between 100 and 250 characters (less than 3 lines of text) see about 60%
            more likes, comments and shares than posts greater than 250 characters.


      2     Post photos and videos
            Rich media tends to draw attention more than simple text. Whenever you want to share a message on
            your Page, consider using related pictures or videos to make your message stand out. Posts including
            a photo album, a picture or a video generate about 180%, 120%, and 100% more engagement than the
            average post, respectively.




© 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.
Page Publishing Best Practices



      3     Post regularly
            Your fans will be more likely to engage with your content if you remain top of mind. Only you can know
            what the right cadence is for your audience and for your message, but you should make sure to post
            regularly. For example, a grocery store might post two or three times a week when it receives new
            products, while a restaurant might post every day to let his fans know what the daily special is.


      4     Ask for your fans’ opinion
            Your Page should a be a place for conversations between you and your fans. Ask your fans questions, seek
            their input in your decisions, and use your Page as a way to gather feedback about your products.




      5     Ask questions using our Questions product
            With our Questions product, you can ask your fans for ideas and feedback about how to improve your
            business. Fans can agree with an existing answer with a single click, or add a different response. This is an
            easy way to gather insights.




© 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.
Page Publishing Best Practices



      6     Try posting “fill in the blank” posts
            If you want to give your fans a very simple way to engage with your post, ask them to finish your
            sentence. This type of post is particularly useful if you want to get people to talk about specific attributes
            of your products, such as explaining why they like it, how they use it, etc.
            Fill-in-the-blank posts generate about 90% more engagement than the average post.




      7     Give your fans access to exclusive information
            As a reward for liking your Page, give fans access to exclusive, behind-the-scenes information to make
            them feel special. Think about announcing new products to fans on Facebook before anywhere else, giving
            fans early access to sales, or posting exclusive photos from events on your Page.




      8     Reward your fans with deals and perks
            You should not only promote your existing deals via your Page, but use it to offer specific deals or perks
            only to your fans. You can use your Page to distribute coupon codes, link to some of your promotions, or
            create time-limited offers.




© 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.
Page Publishing Best Practices


      9     Be timely
            Your audience will be more likely to engage with your posts if you are talking about topics that are
            already top of mind for them, such as current events, holidays or news. For example, we’ve found that
            posts mentioning Independance Day on July 4th generated about 90% more engagement than all posts
            published on that day.




     10 Localize your posts if they’re only relevant to a specific audience
            Some of your posts might only be relevant for a subset of your fans. For example, if you are only making
            some products in specific countries, you might want to promote these products only to people in this
            country. Use the geo-targeting feature to make sure that only the people who would find your post
            valuable will see it.




© 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.

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Engaging your audience by publishing to your Page

  • 1. Page Publishing Best Practices BUILDING ESSENTIAL CONNECTIONS: Engaging your audience by publishing to your Page At Facebook we believe businesses will be better in a more connected world. That’s possible because we connect over 800M people and their friends to the things they care about, using social technology Target audience that drives business growth. Facebook Pages are where you connect with people. As such, you should focus on publishing content to Friends of fans your Page that people will want to engage with and share with their Fans friends. Here are a few best practices you should follow. The best way to get your fans to talk about your content with their friends is to understand what your audience cares about. You should visit Page Insights regularly to track which posts resonated with your ! audience and generated the most engagement, then post more of this type of content. No matter how engaging your Page posts are, not all of your fans will see them in their News Feed. In order to make sure that more of your fans see your posts, you should create a Page Post Ad. With Page Post Ads, we’ve seen that Pages could reach 3 to 5 times more fans with their Page posts on a single day. And with the new expanded Premium Ad, your Page Post Ad expands to show what people are saying about your brand alongside your brand’s message, when people have friends who are fans of your Page. 1 Post succinct content Your fans’ News Feeds contain a lot of information. And they have limited time to read it. Keep your posts short whenever possible: posts between 100 and 250 characters (less than 3 lines of text) see about 60% more likes, comments and shares than posts greater than 250 characters. 2 Post photos and videos Rich media tends to draw attention more than simple text. Whenever you want to share a message on your Page, consider using related pictures or videos to make your message stand out. Posts including a photo album, a picture or a video generate about 180%, 120%, and 100% more engagement than the average post, respectively. © 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.
  • 2. Page Publishing Best Practices 3 Post regularly Your fans will be more likely to engage with your content if you remain top of mind. Only you can know what the right cadence is for your audience and for your message, but you should make sure to post regularly. For example, a grocery store might post two or three times a week when it receives new products, while a restaurant might post every day to let his fans know what the daily special is. 4 Ask for your fans’ opinion Your Page should a be a place for conversations between you and your fans. Ask your fans questions, seek their input in your decisions, and use your Page as a way to gather feedback about your products. 5 Ask questions using our Questions product With our Questions product, you can ask your fans for ideas and feedback about how to improve your business. Fans can agree with an existing answer with a single click, or add a different response. This is an easy way to gather insights. © 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.
  • 3. Page Publishing Best Practices 6 Try posting “fill in the blank” posts If you want to give your fans a very simple way to engage with your post, ask them to finish your sentence. This type of post is particularly useful if you want to get people to talk about specific attributes of your products, such as explaining why they like it, how they use it, etc. Fill-in-the-blank posts generate about 90% more engagement than the average post. 7 Give your fans access to exclusive information As a reward for liking your Page, give fans access to exclusive, behind-the-scenes information to make them feel special. Think about announcing new products to fans on Facebook before anywhere else, giving fans early access to sales, or posting exclusive photos from events on your Page. 8 Reward your fans with deals and perks You should not only promote your existing deals via your Page, but use it to offer specific deals or perks only to your fans. You can use your Page to distribute coupon codes, link to some of your promotions, or create time-limited offers. © 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.
  • 4. Page Publishing Best Practices 9 Be timely Your audience will be more likely to engage with your posts if you are talking about topics that are already top of mind for them, such as current events, holidays or news. For example, we’ve found that posts mentioning Independance Day on July 4th generated about 90% more engagement than all posts published on that day. 10 Localize your posts if they’re only relevant to a specific audience Some of your posts might only be relevant for a subset of your fans. For example, if you are only making some products in specific countries, you might want to promote these products only to people in this country. Use the geo-targeting feature to make sure that only the people who would find your post valuable will see it. © 2011 Facebook, Inc. All rights reserved. Product specifications subject to change without notice. All data based on internal testing, results may vary.