Mobile Banking for SMEs. CEE Region 2020

Mobile Banking
for SMEs
Annual
Study
Report
SME Banking Club, October 2020

Online Banking for SMEs - CEE 2019
About the Study
2
• An annual SME Banking Club Review on
the functionality of Mobile Banking
systems for SME customers
(entrepreneurs and companies)
provided by banks in the CEE region
• Analyzed countries: Poland, Romania,
Bulgaria, Hungary, Czech Rep., Turkey
• Period of analysis: Aug - Oct 2020
• The study includes a description of the
main trends in mobile banking channels
and a detailed analysis of all main
functionalities.
Mobile Banking for SMEs - CEE 2020

About the Study
3
Banks described in the Study

Methodology
4
Scope:
20 Mobile
apps
Analysis of 17 banks in
the CEE region who
work with SMEs
(from the following
countries: Poland,
Romania, Bulgaria,
Hungary, Czech
Republic, Turkey)
Only mobile
Only mobile banking
functionality is
covered
90 parameters
Analysis and
comparison was
carried out within 100
parameters
Separately
Mobile banking for
entrepreneurs and
Online banking for
companies was
analyzed separately
No UX-audit
A UX-audit
was not done

Key trends in Mobile Banking CEE region
5
Customer identity verification with biometrics
Log In with biometrics
Increasing number of products available in mobile banking
Scan & Pay transfers
Accounts Aggregation

Trends map in Mobile Banking for SMEs
6
Must-have Advantage Beginning of implementation Experiments Perspective Area
Implemented by 70%+ of
analyzed banks
Noticeably distinguishes service
compared to other
Implemented by fewer than
30% of analyzed banks
Implemented by
fewer than 10%
Not implemented in
the region
–
• Accounts Balances
Overview, History
• Payments in LCY
• Payments in FCY
• FX Module
• Cards limits within
holders & history
• Changes of card limits
• Tax Payments
• NFC Payments for Business
Cards
• Opening of deposit account
• Scan & Pay function
• Current Business Account
opening via Mobile App
• Opening of Business
Account in FCY
• Order new business card
• Loan Application via Mobile
App
• Signing Loan Agreement via
Mobile App
• Account
Aggregation
– Availability of
main services/
scenarios for
customers
online
– – • Integrated E-invoicing
• Integrated Online
Accounting
• Integrated
BFM module
– Business
Support /
Beyond
Banking
services
• Log In with
Biometrics
• User has the option
of choosing way of
login
• PIN – main payments’
authorization method
• User has the option of
choosing payments’
authorization method
• Authorization with Biometrics
– • Customer
Identificati
on with a
selfie
• Behavioral
biometrics for
sign in
KYC, Payment
Authorization

Online Banking for SMEs - CEE 2019 8
ING Business
(Online Banking for SME/MC)
➢ ING Bank Śląski in Poland in
July 2020, launched a new,
remote identification of the
customer's identity based on
biometrics. Thanks to it,
companies can open a
business account 100%
remotely, without the need to
contact RM or visit a branch.
➢ This is the first account on the
CEE market that can be
opened with a selfie for
companies with full
accounting.
Business account with a selfie
Key trends in the CEE market

Confirmation of
customer
identity with
biometrics in
case of:
➢ Opening
business
account
online
➢ Update ID
document
Best Features Identity Verification with a Selfie
Scan the ID from both
sides in ING Business
Mobile App
Scan the face & Send
data for verification
Enter SMS sent at
customer’s phone
When “Data processing
successful” message
appears on the screen,
press “Complete”
ING Business Mobile

Best Features Accounts
Information on account without Log In to Mobile Application
A customer can set the access to the following functions that they can
proceed without logging in to Mobile App:
➢ See balance on the current account
➢ See Debit and Credit card balance
➢ Set up how they see the information on the screen: amount, percentage,
or nothing
➢ Make transfers between their own business accounts, personal accounts
by adding icons of transfers and mobile payments to the dashboard
ING Business Mobile

Online Banking for SMEs - CEE 2019 11Mobile Banking for SMEs - CEE 2020
Log In with biometrics
mBank mBank mBank Company Mobile

Poland:
ING Bank Slaski aggregated accounts from 7 banks in the app for
PI & PE (Moje ING):
• access to account balance
• account history,
based on the Account Information Service
AIS (PSD2).
Not available at the moment:
• Transactions
• Statement downloads
• Downloads of proof of the transaction
Moje ING
(Online Banking for PE)
Account Aggregation

CZ:
Moneta Money Bank
aggregated aggregated
accounts from 7 banks.
Bulgaria:
FiBank aggregated
accounts from 8 banks.
Both solutions - based on
the Account Information
Service AIS (PSD2)
Account Aggregation
FiBank MobileMoneta Money Bank

Data collection:
• Direct and demo access to Mobile Banking systems
• Desk study: collection of publicly available information (manuals, instructions, videos on bank
websites)
• Interview with specialists of banks responsible for mobile banking, calls to bank call centers
Results:
Methodology
Table
90 Mobile Banking
parameters from top 20
mobile apps
1 Table
PDF-
document with Study
results
1 Study

Excel table with 90 Mobile Banking parameters from 17 banks
Functionality analysis of 20 Mobile apps
15Mobile Banking for SMEs - CEE 2020

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www.smebanking.club www.smebanking.events
WHAT WE DO
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Olena Gryniuk
Regional Director
CEE countries
+48733404985
cee@smebanking.club

Mobile Banking for SMEs. CEE Region 2020

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