Top 10 Trends To Watch in IT Infra and Operations by Gartner

1. Infrastructure & Operations – Top
10 Trends to Watch
David Cappuccio
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authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied,
distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2010 Gartner, Inc. and/or its affiliates. All rights reserved.

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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other
authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied,
distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2010 Gartner, Inc. and/or its affiliates. All rights reserved.
1

3. Infrastructure & Operations – Top
10 Trends to Watch
David Cappuccio
This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other
authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied,
distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2010 Gartner, Inc. and/or its affiliates. All rights reserved.

4. ? Did You Know?
1) 50% of U.S. 21 year olds have created content
on the Web
2) 70% of 4 year olds have used a computer.
3) Over 31 billion Google searches were
performed – last month – vs. 2.6 billion
3 years ago.
Content access and management
are the key enablers for IT.

5. Trends You Need to Watch
1
Virtualization Is Just Beginning
2
Big Data — Patterns and Analytics
3
Energy Efficiency and Monitoring
4 Unified Communications — Extended
5 Staff Retention and Retraining
6 Social Networks — Ready or Not
7 New Legacy Migrations — Your Users
8
Compute Density — Scale Vertically
9 Cloud Computing
10 Fabrics

6. The Virtualization of Everything 1
How does it affect you?
• IT becomes one logical system
Servers Storage • Changing how IT is used
• Additional "power" on demand
• Mgmt. Players: VMware, Microsoft,
Citrix
• Plays well with green IT
• Migration flexibility
Desktops Networks
Next Monday Morning
• Review consolidation plans; can we do
more?
• Do you have all the virtualization
Apps bases covered?
• Do we have a plan?
Critical Time Frame(s)
Virtualization is a continuing
process, not a one-time project. 2010 - 2012

7. Virtual Clients — Becoming Real 1
Traditional Client Emerging Client
• Standard PC • Multidevice, mobile, tablets
• Enterprise-owned • Remotely hosted (terminal services)
• Corporate image and • Remotely hosted (virtual desktops)
installed applications • Non-enterprise-owned
• "Bubbles" (virtual machines)
• Streamed applications
• Software as a service

8. ? Did You Know?
More Video was uploaded to
In the past 2 months,
Than if ABC, CBS and NBC had been airing
new content 24/7/365 since 1948.

9. 2
Big Data, Patterns and Analytics
How does it affect you?
• Five-year 800% growth • Growth continues — regardless of
budget constraints
• 80% unstructured data • Pattern-Based Strategy — How will
you manage?
• Tiering critical to • Demand-driven — more access creates
reduce costs more data — this will get worse
• Compliance, backup, audit, security
• Deduplication becoming • Seek, model and adapt
standard Next Monday morning
• Virtualize storage, de-duplication now
• Audit, archive and • Evaluate all data inputs, keep only what
recovery increasingly you need
• Segment and prioritize
complex
Critical Time Frame(s)
• Solid-state drives 2010 to 2013

10. Seeking Exceptions and Fact-Based
2
Decisions in Information
But…
• Just as there was too much data —
now there's too much information.
• Information is not shared (trust,
technology, language).
• Information is often conflicting.
• New sources of information (e.g.,
the collective) are often not
considered.
• No recognition across different
types of information (people,
processes, data)

11. The Collective: Changing the Focus
2
of the Enterprise
The collective comprises
individuals, groups,
communities, mobs,
markets and firms that
have the ability to shape
the direction of society
and business.
The collective is not new,
but technology has made
the collective more
powerful — and enabled
change to happen more
rapidly.

12. ? Did You Know?
1) Data Centers can consume 40X-100X
more energy than the offices they support.
2) Energy Star Data Center standards were
announced June 2010.
3) Monitoring and reporting on energy
consumption will be expected by 2012.

13. 3
Energy Efficiency and Monitoring
How does it affect you?
• EPA and EU are getting
• Increased awareness/focus on power
involved
• Compute-to-consumption ratios critical
• Forced review of IT efficiency • EU or EPA metrics are coming
• Intersection between facilities • New KPIs based on efficiency
and IT Next Monday morning
• The power issue is moving up • Begin evaluation of PUE and/or PPE
the food chain • Begin continuous improvement
planning
• Corporate social responsibility
• Begin evaluating DCIM vendors
tightly linked
• Focus on consumption, rather than
• Consumption becoming as technologies
critical as performance
Critical Time Frame(s)
• New construction and retrofits
2012 to 2013
focus on efficiency and reuse

14. 3
Automation and Monitoring
How does it affect you?
• Critical key success factor!
ITIL and Process Improvement • Reduce amount of effort expended
by IT professionals on the day-to-day
routine aspects of I&O
Orchestration
• Principally an "O" issue: "The Human
Integration
Workflow
Use of Human Beings"
Mgmt.
Next Monday morning
Processes
• Where are you with ITIL? CMDB?
• Review Gartner's automation
framework
Critical Time Frame(s)
ITIL and CMDB: Now
RBA: 2012

15. ? Did You Know?
Wikipedia launched in 2001, and averages
4,300 new articles every day.
A current generation network switch could
move all 13 million articles …
… in 0.001 seconds.

16. Unified Communications
4
and Collaboration
How does it affect you?
E-mail • Combines many overlapping areas
Workspaces Wireless • A technology and organizational issue
• Strong area for managed services to
Text/SMS VoIP take hold
Unified Next Monday Morning
Communications
VTC • Are your apps providers planning for
Tightly integrated taking advantage of unified
communications communications? What's their
applications strategy?
IM
• What other UC business scenarios
ATC make sense in your business?
Presence
Critical Time Frame
Mobility
PBX 2011 to 2013

17. ? Do You Know?
How many text
884? messages the
average American
1,350? teenager sends
each month?
1,912?
3,282 per month

18. 4
Mobile Unified Communication
Mobile platform is the key unifier.
HIGH
Integration of corporate and social VALUE
media streams
Presence and context primary Fixed-
application targets Mobile
Replacement
Applications can drive UC&C
business case Location-
Based
Services
Mobile
Extension
Unified
Messaging/ Presence
Calling
LOW VALUE

19. ? Did You Know?
The U.S. Department of Labor estimates that
today’s labor force will have 10-14 jobs
By the age of

20. ? Did You Know?
Starting in 2011, an average of 10,000 baby
boomers will be eligible to retire
Every Day
For the next 19 years!

21. 5
Creating the "T"-Shaped IT Staff
Critical Skills Needed
Value to the Business
•Vertical focus is limiting
Business Linkages •Breadth of knowledge rare
•Project management skills
Value to the IT Group
•Understand cascade effects
Related Related
Skills Skills What Can You Do?
•Get out of comfort zones
•Enable/Reward Learning
•Cross-pollinate skills
•Break down silos
Technology Depth

22. ? Did You Know?
Facebook reached 500 million users in July
Twitters’ world rank would be number 7.

23. 6
Open-Source Collaboration
How does it affect you?
• Consumer input can drive IT
• You cannot stop them long term
• New employees bring their
networks to work.
Next Monday Morning
• Begin evaluation of usage patterns
• Develop a code of conduct
for usage
• Listen to the collective — carefully
• Focus on consumption, rather
than technologies
Critical Time Frame(s)
2010 to 2012

24. ? Did You Know?
In 1997 a gigabyte of Flash memory
cost $7,992.
Today it costs $0.25

25. 8
Compute and Data Center Density
• Cores doubling every two years How does it affect you?
• Racks continue to get denser • Virtualization is critical to success
• Liquid cooling on the increase • Trend is high-density, high use of
• Movement toward smaller size, floor space
greater density in DCs • Utilization levels and compute-to-
• Energy efficiency a key factor energy ratios paramount by 2012
70
Next Monday Morning
60
50
• Analyze asset use (highs and lows).
40 • Map server growth to energy and
30
cooling required
20 • Engage facilities team
10
0
Critical Time Frame(s)
2004 2005 2006 2007 2008 2009 2010
2010 to 2012
New Server ($B) Power and Cooling ($B)
Install Base (M)

26. 8
Performance per Core/Kilowatt
• Consider upgrades Watts Per Server Model
in place
• Reduce refresh
cycle times
• Double capacity and
reduce energy
• Retain your footprint
• Increase Cores,
virtualization, or force
parallel processing.
Server performance per kilowatt gains can
justify the purchase price….

27. 9
Cloud Computing
• Where do I compute? How does it affect you?
• Common services are available now —
• Who do I trust? may reduce operating expenses
• Stabilize service levels • Private clouds improve agility and
will dominate
• Shrinking data centers • Reassess critical compute requirements
• Ignore the hype — focus on results
• Commodity Services
Next Monday Morning
• Evaluate commodity services you
provide and what can move to the cloud
• Evaluate cloud delivery model for
internal use
• Categorize applications/services based
on SLAs and risk before proceeding
Critical Time Frame(s)
2010 to 2013

28. Fabric Computing or
10
Infrastructure Convergence
How does it affect you?
• The end of "silos"?
• Completely different approach to
data center design
• Highly scalable via
resource pools
Next Monday Morning
• Assess; be ready when vendors
come knocking on your door
• Develop long-term data center
strategy; think "hybrid"
Critical Time Frame(s)
2012 to 2014

29. ? Did You Know?
The computer in your cell phone today;
Is a million times cheaper,
And a thousand times more powerful,
And about a hundred thousand times smaller
Than the one computer installed at MIT
in 1965

30. “So what used to fit
in a building,
Now fits in
your pocket,
And what fits in your pocket now,
Will fit inside a blood cell
in 25 years”
Source: Ray Kurzweil

31. Recommendations
Take virtualization to the next level — focused on
all facets of IT.
Scale vertically first, horizontally second. The new
KPI will be about compute per kilowatt.
Staff skill sets will reach a crisis point if not
addressed soon. Relook at incentives and
motivational techniques.
Social networks will be an impact on all
enterprises — get ready for it.
Fabric based systems are the future - eventually

32. Your Action Plan
CIOs and enterprise architects should …
• Monday Morning
- Assess all projects and their relationships — look horizontally.
- Prioritize based on risk, reward and long-term impact.
• Your Next 90 Days
- Relook at capacity planning — without presumptions.
- Assess staff skills based on breadth of knowledge and value to the
business, not just value to IT.
• Your Next 12 Months
- Review opportunities to converge networks, infrastructures
and skill sets.
- Establish impact on other business plans.

33. Related Gartner Research
"Microsoft's Desktop Virtualization Strategy Is
Becoming Clearer"
by Michael Silver (G00175894)
"Understanding 'Client in the Cloud'"
by Stephen Kleynhans (G00174116)
"IT Infrastructure and Operations Key Initiatives,
2010 and 2011"
by Jay Pultz (G00174909)
"Grow Disk Storage 800% or More, Without Increasing
Power or Cooling Costs, in the Same Space"
by Dave Cappuccio (G00175118 )
For more information, stop by Gartner Solution Central or e-mail us at solutioncentral@gartner.com.

34. Gartner Events
Experience live analyst expertise plus much more at a Gartner event.
Events for Infrastructure & Operations Professionals
Infrastructure, Operations & IT Infrastructure, Operations &
Data Center Summit Management Summit
March 15 – 16, Sydney, Australia June 13 – 15, Orlando, FL
Data Center Summit Data Center & IT Operations Summit
April 5 – 6, Sao Paulo, Brazil November 28 – 29, London, U.K.
IT Infrastructure & Data Center Summit Data Center Conference
April 27 – 28, Tokyo, Japan December 5 – 8, Las Vegas, NV
Visit gartner.com/us/events
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