EMPLOYEES SATISFACTION AND QUALITY OF WORK LIFE IN CIG CORPORATE,

1. PROJECT TOPIC: “EMPLOYEES
SATISFACTION AND QUALITY OF WORK LIFE”
AT TATA STEEL
Submitted BY:
Mr. Snehil Yadav
BBA 3rd Year
1100129063

2. 1. INTRODUCTION
2. OBJECTIVES OF THE STUDY
4. COMPANY PROFILE
5. VISION AND MISSION
6. SCOPE OF THE STUDY
7. RESEARCH METHODOLOGY
8. DATAANALYSIS & INTERPRETATIONS
9. FINDINGS, SUGGESTIONS
10. CONCLUSION
CONTENT

3. The human resource of an organization constitutes its entire
workforce.
Human resource management(HRM) is responsible for selecting
and inducting competent people, training them, facilitating
and motivating them to perform at high levels of
efficiency, and providing mechanisms to ensure that they
maintain their affiliation with the organization.
The objective of this project is to find out how much the
employees are satisfied and what is their quality of life.
Introduction

4.  How the Tata steel company (TSL) applies the human
resource functions in the organization and out the
organization. In this project I make the survey on the
employees of various departments of Tata steel, joda
east.
Introduction

5.  The project report is divided in various sections like
introduction of the company, topic introduction, survey report
and conclusion
 Human resources are on major factors of production. It is
human asset, which convert the various resources in to the
production resources.
 It has immense potentialities and it only human resources,
which appreciate with time whereas all other resources
undergo the process of depreciation.
 Success of an organization mainly depends on the quality of
manpower and its performance.
Introduction

6.  This study program has got the following objectives:
 To gain an overall idea about the organization.
 To get practical knowledge in the areas of personnel
management and Industrial relations.
 To study the composition of employer and employee relation
existing in the organization.
OBJECTIVES OF THE STUDY

7.  To know the facilities provided to the employees as well as
the public by the organization
 The study of the HRD practices training and development
performance appraisal schemes adopted by the organization.
 To study organizational culture and style.
OBJECTIVES OF THE STUDY

8.  TISCO, Tata Iron and Steel Company Limited, also called
Tata Steel was envisioned by the great patriot, Jamshedji
Nusserwanji Tata, and founded in 1907.
 At present it produces steel mainly in the form of flats, wire rods
and bars. In addition to steel, the company is in the business of
diverse products, such as bearings, steel plant capital equipment
and spares, cement, tubes, etc.
COMPANY PROFILE

9.  Backed by 100 glorious years of experience in
steel making ,Tata Steel is the world’s 6th largest steel
company with an existing annual crude steel production
capacity of 30 Million Tones Per Annum (MTPA).
Established in 1907, it is the first integrated steel plant in
Asia and is now the world`s second most geographically
diversified steel producer and a Fortune 500 Company.
COMPANY PROFILE

10.  With the acquisition of Corus in 2007 leading to commencement of
Tata Steel's European operations, the Company today, is among the
top ten steel producers in the world with an existing annual crude
steel production capacity of around 30 million tonnes per annum and
employee strength of above 80,000 across five continents. The
Group recorded a turnover of Rs.147,329 Crores (US$ 28,962
million) in 2008 - 2009.
COMPANY PROFILE

11.  The Tata Group of Companies has business operations (114
companies and subsidiaries) in seven defined sectors –
Materials, Engineering, Information Technology and
Communications, Energy, Services, Consumer Products and
Chemicals.
 Tata Steel with its acquisition of Corus has secured a place
among the top ten steel manufacturers in the world and it is
the Tata Group’s flagship Company.
 Other Group Companies in the different sectors are – Tata
Motors, Tata Consultancy Services (TCS), Tata
Communications, Tata Power, Indian Hotels, Tata Tea and
Tata Chemicals.
COMPANY PROFILE

12.  VISIONS
“We aspire to be the global steel industry benchmark for
Value Creation and Corporate Citizenship.”
We make the difference through:
 Our people, by fostering team work, nurturing talent, enhancing
leadership capability and acting with pace, pride and passion.
 Our offer, by becoming the supplier of choice, delivering premium
products and services, and creating value with our customers.
VISION AND MISSION

13.  Our innovative approach, by developing leading edge
solutions in technology, processes and products.
 Our conduct, by providing a safe working place, respecting
the environment, caring for our communities and
demonstrating high ethical standards
VISION AND MISSION

14. MISSION
 Consistent with the vision and values of the founder Jamshedji Tata,
Tata Steel strives to strengthen India’s industrial base through the
effective utilization of staff and materials. The means envisaged to
achieve this are high technology and productivity, consistent with
modern management practices.
 Tata Steel recognizes that while honesty and integrity are the essential
ingredients of a strong and stable enterprise, profitability provides the
main spark for economic activity.
 Overall, the Company seeks to scale the heights of excellence in all that
it does in an atmosphere free from fear, and thereby reaffirms its faith
in democratic values.
VISION AND MISSION

15. VALUES
 Trust Ship
 Integrity
 Respect for the individual
 Credibility
 Excellence
VISION AND MISSION

16.  Gathering information and theoretical knowledge is a part of
study.
 It become complete when added with practical knowledge as
the noted truth comes to sight.
 Hence one becomes more efficient and effective when a
flavor of practical out look is added to the bosky mind.
SCOPE OF THE STUDY

17.  As the study has got wide relevance is formulating valid
information about the organization, it helps in getting a
critical look in to the personnel practices of the organization.
 As there is saying, practice makes a man perfect and the
knowledge. This does not deal with the practical application,
is said to be unscientific and unsystematic.
SCOPE OF THE STUDY

18.  More over the branch of management, which deals with the
most critical and important factor of production, requires not
only theoretic background but also some practical experience
to have some knowledge on day-to-day problem solving.
SCOPE OF THE STUDY

19.  To conduct any research a scientific method must be followed. The
universe of study is very large in which it is difficult to correct
information from all the employees. So, the sampling method has
been followed for the study. The analysis is based on primary as well
as secondary data.
 Sample size : 50
RESEARCH METHODOLOGY

20. Data collection
 Primary data : The data was collected using an
appropriate questionnaire and observing employees.
 Secondary data : Internet, books
 Method of analysis : Pie charts
RESEARCH METHODOLOGY

21.  The project report is prepared by surveying on a good number
of employees from various departments of Tata steel, Joda east.
Those departments are as follows.
Departments
 V.T.C, Joda
 Electrical Department And Water Supply
 Geological Department
 Hospital
DATAANALYSIS
& INTERPRETATION

22.  JCO Administration
 Security Department
 Civil Department
 TSRDS (Tata Steel Rural Development Service)
DATAANALYSIS
& INTERPRETATION

23. 80
20
YES
NO
1. Are you satisfied with the accommodation
facility, provided by the company ?

24. 70
30
SATISFIED
NOT SATISFIED
2. Are you satisfied with the health care
facility?

25. 75
25
SECURED
NOT SECURED
3. Are you feeling secure about your job?

26. 87
13
SATISFIED
NOT SATISFIED
4. Are you satisfied with the educational facilities
available at Joda for your children ?

27. 85
15
YES
NO
5. Does the company provides you the standard
safety appliances?

28. 70
30
YES
NO
6. Are you feeling safe at your work place
with the safety standards maintained at
present ?

29. 70
30
SATISFIED
NOT SATISFIED
7. Are you satisfied with your team members
at your work place ?

30. 65
35
SATISFIED
NO SATISFIED
8. Are you satisfied with the training and
development programs which are provided by
the company ?

31. 70
30
SATISFIED
NOT SATISFIED
9. Are you satisfied with the welfare facilities
which are provided to you at the working
area ? (eg. Canteen, AC’S ,Etc.)

32. 80
20
SATISFIED
NOT SATISFIED
10. Are you satisfied with your salary package?

33. 80
20
YES
NO
11. Does the company co-operates and helps
you at any emergency time ?

34. 84
16
PERCENTAGE
YES
NO
12. Do you get recognition for you
individual/group performance?

35. 30
70
PERCENTAGE
YES
NO
13. Are you associated with any social activity
? If yes then, what is that ?

36. 80
20
PERCENTAGE
YES
NO
14. Are you maintaining your family
comfortably with the salary you have ?

37. 23
2
75
PERCENTAGE
OWN HOUSE
OWN CAR
OWN LAPTOP
15. Which one you possess in life style?

38. 70
30
PERCENTAGE
SAVING
SPEND
16. How much you spent and how much you save
in a month?

39. 80
85
90
95
100
105
AGE=20-30 AGE=30-40 AGE=40-50 AGE=50-60
SATISFACTION LEVEL
SATISFACTIO
N LEVEL
17. Are you happy with the followings?
1. Social climate
2. Political climate
3.Economical climate
4.Industrial climate

40.  Most of the employees are happy with the above factors.
 The following statistical analysis shows how much the employees
are satisfied with the company according to questionnaire survey.
 TSL, Joda East provides some other facilities to employees and local
people. Those are
 Gym-for local people and separated one for TSL employees.
 Two community centers where swimming pool, billiards to play and
some other facilities are also available.
 Bus to railway station for employees and their family members.
 Shabashi bonanza

41.  TPM circle competition in division level, state level, national level
(individual performance, group performance).
 There is a suggestion giving facility also available. In this procedure
any employee could give suggestion related to their work. There
are three stage of process of that suggestion, reject, on hold, accept.
If the suggestion is accepted and implemented, then the suggestion
giver will be rewarded from Rs.250-2,50,000. The suggestion could
be given by a group of 4 people or by individual.
 Time to time company provides health awareness to employees.
Health care facilities for Joda people, like Life Line Express, etc.

42.  TSL’s management fulfills the needs and wants of the
employees, company provides a standard quality of life to all
employees. But there are some places where the company
should have to make a few rectifications.
 The repair and maintenance work of the houses which are
provided to the TSL, Joda employees.
 Company should provide a better schooling facility for Joda
division . And school bus for school going children. English
medium and minimum upto 10th or 12th class , just like, DPS
(Delhi Public School), DAV, etc. This is an off the job facility.
FINDINGS & SUGGESTIONS

43.  The health care facility could be more standardized.
 The training and development program is not good at Joda,
the company should work more on that and should make it a
continues process. Company should provide higher studies
facilities for interested employees.
 TSL could provide more better quality of life at Joda division.
Tata steel should provide city living life for employees of
joda, which are provided at Jamshedpur, BBSR branch, and
others.
 The working environment is good, but it could be better by
renovating the internal infrastructure of the offices of Joda.
FINDINGS & SUGGESTIONS

44.  Tata steel limited is one of the best company of India as well as of world.
TSL knows for its best TQM and HR policies in the world. The employees
are very much satisfied, who are working for TSL.
 All the employees are motivated and work together to achieve company’s
goal. Because of high motivated employees TSL, Joda division increases its
production this year from the employees are very lucky, who are working
and who will work for TSL.
 The company should provide all those facilities, which it provides at other
offices in India excluding Joda division. Earning of more and more money
is not enough for live the life, if an employee wouldn’t able to give time to
his/her family, then he/she must be disturbed at the working duration.
 If the employee gives his/her best effort to the company, then the next
responsibility is of the company to provide a better quality of life in return.
CONCLUSION

45. 1. Employee are satisfied with the accommodation facility, provided by the company?
Ans: This is the first basic need of a human. Accommodation should be situated in a
good environment and should be in a good area where one can survive easily. The
employees of TSL, Joda are satisfied with the accommodation facility provided by the
company
 2. Employees are satisfied with the health care facility?
Ans: Health care is one of the important factor life. TSL has its own township, so the
company provides Hospital for the employees, with a good number of doctors for all
diseases. The employees are satisfied for a certain limit, they has a complain also and that
is, the health care facility is only for small and normal diseases.
 3. Are you satisfied with your team members at your work place?
Ans: The team work exaggerates the morale of the employees and they puts heir best
effort. The employees of TSL, Joda are very much satisfied with there team members, all
the employees are co-operative with each other.
QUESTIONNAIRE

46. 4. Which you prefer most in your lifestyle?
Ans: On this question the employees has a mixed reaction. Some gives much attention to
value, in case of doctors and some higher post employees. Some gives much attention to
money. But the number of employees is more, who prefers to both money and value.
 5. Are you satisfied with your salary package?
Ans: This is the question on which no one will give true answer. Because every person
wants more and more money than he/she gets and that’s why everyone mustn't satisfied
with their salary packages. But when I ask the employees of TSL about their salary
package according to their performance, and performance wise they are satisfied with the
salary package.
 6. How much you spent and how much you save in a month?
Ans: All the employees spent above Rs.5000 and saves according to their capacity
starting from Rs1000 to Rs10, 000
QUESTIONNAIRE

47. 7. Do you get recognition for your individual/group performance? [ b ]
a) 90% b) 85%
c) 50% d) 100%
8. Does the company co-operates and helps you at any emergency time?
Ans: TSL co-operates with there employees in an emergency time. TSL provides facilities
are like, if one of the employees family member or the employee itself suddenly suffers
from a measure disease, company helps them by providing sufficient money.
9. Are you feeling safe at your work place with the safety standards maintained
at present ?
Ans: In TSL company at every where we could find safety instruction for employees as
well as for out side people, and employees always suggests outside people to follow the
safety standards. TSL provides positional training, it means, on the job training Standard
Operating Procedure (SOP) for safety purposes. There is a Toxic Detected Machine, if the
machine gives a positive isolation, then employee should be implemented. Last but not
the list, safety is a man made function
QUESTIONNAIRE

48. 10. Are you satisfied with the training and development programs which are
provided by the company ?
Ans: There are 20% employees are satisfied and 80% are not. The unsatisfied employees
says that, this is not a continuous process at TSL, Joda. Some of them complains that the
training and development programs which are provided by the company are not enough
for them.
11. Are you satisfied with the welfare facilities which are provided to you at the
working area ? (eg. Canteen, AC’S ,Etc.)
Ans : The employees of Joda are satisfied with the welfare facilities which are provided
to them. Every rooms of the office are AC(air condition) fitted, well furnished rooms with
good lighting facility, the cost of the foods in the canteen are very low.
12 .Are you associated with any social activity ?
Ans : There are a less number of employees who are associated with any social activity,
near about 30% of employees are associated. Some are associated with temple
committee, and organizes festivals.
QUESTIONNAIRE

49. 13. Which one you possess in life style?
Ans: This question reflects the quality of life of the employees of TSL, Joda.
Above 90% of employees has their own house, own car, own AC’s, own
computer/laptop, and all those necessary items which are needed in today’s life
style.
14. Most of the employees are happy with which factors in the company?
Ans: Employees are happy with these factors those are Social climate,
Political climate ,Economical climate Industrial climate.
15. Do you get recognition for your individual/group performance?
Ans: Near about 85% TSL employees of the survey gets recognition for their
individual/group performance. The rest employees don’t get any recognition
because they are new .
QUESTIONNAIRE