3. • Diagnosing the gap
• Identifying problems
• Build a relationship of
mutual trust and respect
• Expresses his own feelings
and contributes as a co-
learner – Lets’ learn
together
Role of a trainer
4. BUZZ Group
What are the Personal Qualities of a
Trainer
• Self-confidence
• Awareness of
environment
• Ability to build
bridges—relate old to
new
• Organizational skills
• Desire to learn
• Ability to listen
• Sense of humor
• Communication &
theatrical skills
• Flexibility
• Patience
• Cool head & warm
heart
7. Pledge of
a Trainer
• Begin with the end in mind
• Understand adult learning
principles
• Develop the right trainer
characteristics
• Connect with the participants
24. Design Starts from Your Objectives
Brainstorm the topic
Eliminate what isn’t necessary to match your needs
assessment and objectives
– what they already know
– more than they need to know now ;)
Consider limitations due to
– facilities
– length of training
– delivery method
– how quickly the training needs to happen
29. Read
Hear Words
Watch still picture
Watch moving picture
Watch demonstration
Do a site visit
Do a dramatic presentation
Simulate a real experience
Do the real thing
Visual
Kinesthetic
(Experiential)
Verbal
10% of what they read
20% of what they hear
30% of what they see
50% of what they hear
and see
70% of what they
say or write
90% of what
they say as
they do a thing
“Cone of Experience” People generally remember:
Adapted from Wiman & Meirhenry, .Educational Media, 1960 on Edgar Dale
44. • Set goals and delegate – give responsibility
• Show respect and treat people as individuals
• Reward and recognition
• Involve people in decision-making
Ways to motivate and reinforce
45. • Encourage ideas
• Celebrate success
• Offer support to complete new tasks
• Keep people informed
• Offer communication & training where
possible
46. Points to remember
1. What Is motivation
2. What is reinforcement
3. Ways to motivate and
reinforce
48. • Are they READY
– sufficient skills
– see a need to learn
• How will it effect their daily job life
– personal benefits
• Practical practice
– hands-on exercises, real-life scenarios
• Knowledge sharing/Participation
– ask questions
– encourage discussion
• Relate training to something they know
Consideration for Teaching Adults
60. Purposes of rehearsing
– logical order &
transitions
– timing
• Revise
– learn from the
rehearsal
– make modifications in:
• chunks & logical order
• transition statements
• timing
• opportunities for
interaction
Rehearsing and Revising
62. Points to remember
1. Verbal - Non Verbal Communication
2. Non – Verbal communication – body
language, facial expression, eye
contact, open hand gesture,
confident posture
3. Rapport Building
4. Voice Modulation
5. Effective Feedback
64. Managing Fear
• Be prepared
– know your presentation
– rehearse
• Calm yourself
– isometrics
– deep breathing
• Turn your nervousness into energy
65. Handling question
• Be disarming
Start by thanking the person for a
good / interesting / perceptive
question - often a little gentle
flattery can work wonders.
• The hand-back
It may be that the question is simply
camouflage for a point of view, in
which case why not ask the person
what they think.
• The pass-over/re-directing
You might consider passing the
question over to someone else in
the trainees; as in "Bill, you look like
you may have a view on this". If it is
a hostile, opinion-loaded question
just is sure that Bill is on your side.
• Defer the answer
If someone is being difficult
66. Handling Objections
• Reframe
• Calming angry
participants
• If someone is angry allow
them to let off steam and
then, if appropriate, show
empathy.
• Not paying attention
• Hecklers - A heckler is a
person who harasses and
tries to disconcert others
with questions, challenges,
or gibes
67. A Final Word
• Prepare yourself
• Understand your
audience
• Connect with audience
• Be Passionate
• Make it Vivid
• Make it Simple
• Be lively
• Manage time
Practice, Practice, Practice
69. 30 min for preparation
10 min for presentation
5 min review
70. Case scenarios for presentation
1. A workman entered a gasoline storage tank to fix up a gauge (for
determining the liquid level in side the tank) without wearing a
respirator. The worker was quickly overcome by the vapors in the
tank. An attendant posted outside the tank informed the rescuer for
help. On arrival the rescuer started to widen the opening on the top of
the tank to allow for entry into the tank wearing a SCBA with the help
of an electric saw. As soon as the saw starting cutting the plate an
explosion occurred killing the workman inside the tank and one
rescuer outside the tank.
What was the cause of this accident?
What can be done to prevent recurrence of this type of accident?
71. 2. A steel tank was being internally painted by two painter with
epoxy paints. One of the painters after working for an hour
decided to come out of the tank for collecting paints. As he was
working his way out, he kicked a hand lamp which was lying on
the bottom floor of the tank, causing glass casing to break.
Immediately an explosion occurred inside the tank. The force of
explosion caused the worker to be ejected out of the tank through
manhole and he fail from a height of about 8 meters from the floor
level. He died as a result of his injuries and the other painter
inside the tank got seriously injured.
Determine the cause of the accident. Prepare a complete list of
actions to be taken for prevention of this type accident.
Case scenarios for presentation
72. 3. A mine about 30 KM away from a cement plant used to store diesel fuel for
running earth moving machinery. The fuel was stored in an above ground steel
tank which developed a lick. Two workmen were sent from the cement plant to
repair the lick in the storage tank. The road connecting the mine and the plant
was full of potholes and the workmen had travelled to the mine by a truck along
with their working tool and monitoring equipment which were subjected to
considerable jerk during the journey due to poor condition of the road. Before
beginning the work a tank which was cleaned earlier was thoroughly purged to
remove vapors . A combustible gas detector probe was inserted into the tank
through the fill pipe to measure the flammability of the atmosphere within the
tank. The reading on the meter indicated that it was safe to begin the leak repair
work from inside the tank. One workman climbed into the tank with welding
torch where the supply of the gas was maintained from the cylinders kept
outside. As soon as the worker lighted the torch, an explosion occurred killing
the workmen on the spot.
What cause this explosion? Prepare a comprehensive list of actions to be
taken for carrying out the work safely
Case scenarios for presentation
73. 4. A steel tank meant for storage of flammable gas was required to grit
blasted before application of paint coating. To carry out this work an
expanding plug was placed in the product line from the tank interior to isolate
the tank from gas supply source. While grit blasting the expanding plug was
punctured by the abrasive and soon after a fire broke inside the tank. To
workmen received severe burn injury.
What went wrong? Was there any lapse on the part of the workmen
carrying out the work? Suggest preventive measures.
Case scenarios for presentation
