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Train the Trainer

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Train the Trainer

  1. 1. Train the Trainer
  2. 2. What are my roles as a trainer ?
  3. 3. • Diagnosing the gap • Identifying problems • Build a relationship of mutual trust and respect • Expresses his own feelings and contributes as a co- learner – Lets’ learn together Role of a trainer
  4. 4. BUZZ Group What are the Personal Qualities of a Trainer • Self-confidence • Awareness of environment • Ability to build bridges—relate old to new • Organizational skills • Desire to learn • Ability to listen • Sense of humor • Communication & theatrical skills • Flexibility • Patience • Cool head & warm heart
  5. 5. Approaches to Training
  6. 6. Instructing Feedback Counseling Mentoring Formal Training
  7. 7. Pledge of a Trainer • Begin with the end in mind • Understand adult learning principles • Develop the right trainer characteristics • Connect with the participants
  8. 8. Skills of a Trainer
  9. 9. Be a subject matter expert.. With daily nourishment of Knowledge
  10. 10. 1 2 3 4 5 Planning Designing Motivating and Reinforcing Delivering - Communication Handling Questions and Objections The other essential skills of a trainer
  11. 11. Planning Skill 1
  12. 12. The questions that need to be addressed
  13. 13. Who What Where When Why How
  14. 14. Understanding your Trainees
  15. 15. Type of trainees Compliant Incompetent Irrational Committed
  16. 16. Irrational Use force of law or deter (discourage) by detection
  17. 17. Incompetent Educate / Assist / Train to make the trainee comply
  18. 18. Compliant Engage, empower and reinforce safety behaviour by rewarding
  19. 19. Committed Ultimate goal - So make it easy to follow
  20. 20. Type of trainees Compliant Incompetent Irrational Committed
  21. 21. You have to really know, not just who your trainee is… …but also how to deal with different types of trainees
  22. 22. Points to remember 1. Planning of the training 2. Understand your trainees
  23. 23. Designing Skills 2
  24. 24. Design Starts from Your Objectives Brainstorm the topic Eliminate what isn’t necessary to match your needs assessment and objectives – what they already know – more than they need to know now ;) Consider limitations due to – facilities – length of training – delivery method – how quickly the training needs to happen
  25. 25. Objective Topics Main points Final content Designing – A Graphical Approach
  26. 26. • Long laundry list • Put in order • Chunk in to 3 to 5 main parts – Main point • subpoint • subpoint
  27. 27. { Keep it Simple } Difficult to follow…
  28. 28. { Learning Styles }
  29. 29. Read Hear Words Watch still picture Watch moving picture Watch demonstration Do a site visit Do a dramatic presentation Simulate a real experience Do the real thing Visual Kinesthetic (Experiential) Verbal 10% of what they read 20% of what they hear 30% of what they see 50% of what they hear and see 70% of what they say or write 90% of what they say as they do a thing “Cone of Experience” People generally remember: Adapted from Wiman & Meirhenry, .Educational Media, 1960 on Edgar Dale
  30. 30. { Active Learning } Participation
  31. 31. People enjoy learning when its engaging and fun Brainstorming sessions
  32. 32. {Creating Appealing Visuals}
  33. 33. Audio/Visuals
  34. 34. Visuals are more interesting than words Mc Donalds Mc Donalds Mc Donalds
  35. 35. Training Aids
  36. 36. Microphon e Flip Chart Stationary Remote Presenter Cue Cards White Board
  37. 37. Points to remember 1. Keep it Simple 2. Learning Styles 3. Active Learning – Participation 4. Creating Appealing Visuals 5. Training Aids
  38. 38. Motivators & Re-inforcers 3
  39. 39. GIVE MOTIVE TO PRODUCE ACTION Motive + Action Motivation
  40. 40. Strengthening a desired condition and Eliminating the undesired one Reinforcement
  41. 41. • Set goals and delegate – give responsibility • Show respect and treat people as individuals • Reward and recognition • Involve people in decision-making Ways to motivate and reinforce
  42. 42. • Encourage ideas • Celebrate success • Offer support to complete new tasks • Keep people informed • Offer communication & training where possible
  43. 43. Points to remember 1. What Is motivation 2. What is reinforcement 3. Ways to motivate and reinforce
  44. 44. Delivery - Communication Skills 4 • Verbal • Non Verbal
  45. 45. • Are they READY – sufficient skills – see a need to learn • How will it effect their daily job life – personal benefits • Practical practice – hands-on exercises, real-life scenarios • Knowledge sharing/Participation – ask questions – encourage discussion • Relate training to something they know Consideration for Teaching Adults
  46. 46. Nonverbal Communication
  47. 47. Body Language
  48. 48. Facial Expressions
  49. 49. Always Smile!!
  50. 50. Maintaining eye contact makes the person feel you are communicating honest information
  51. 51. Keep Open Hand Gesture
  52. 52. Always maintain a good and confident posture
  53. 53. • Be sincere. • Say “we” not “you.” • Talk in terms of your trainees’ interest. • Involve your trainees. Rapport Building
  54. 54. Voice Modulation
  55. 55. Effective Feedback
  56. 56. Purposes of rehearsing – logical order & transitions – timing • Revise – learn from the rehearsal – make modifications in: • chunks & logical order • transition statements • timing • opportunities for interaction Rehearsing and Revising
  57. 57. Be Supportive
  58. 58. Points to remember 1. Verbal - Non Verbal Communication 2. Non – Verbal communication – body language, facial expression, eye contact, open hand gesture, confident posture 3. Rapport Building 4. Voice Modulation 5. Effective Feedback
  59. 59. Handling Questions & Objections 5
  60. 60. Managing Fear • Be prepared – know your presentation – rehearse • Calm yourself – isometrics – deep breathing • Turn your nervousness into energy
  61. 61. Handling question • Be disarming Start by thanking the person for a good / interesting / perceptive question - often a little gentle flattery can work wonders. • The hand-back It may be that the question is simply camouflage for a point of view, in which case why not ask the person what they think. • The pass-over/re-directing You might consider passing the question over to someone else in the trainees; as in "Bill, you look like you may have a view on this". If it is a hostile, opinion-loaded question just is sure that Bill is on your side. • Defer the answer If someone is being difficult
  62. 62. Handling Objections • Reframe • Calming angry participants • If someone is angry allow them to let off steam and then, if appropriate, show empathy. • Not paying attention • Hecklers - A heckler is a person who harasses and tries to disconcert others with questions, challenges, or gibes
  63. 63. A Final Word • Prepare yourself • Understand your audience • Connect with audience • Be Passionate • Make it Vivid • Make it Simple • Be lively • Manage time Practice, Practice, Practice
  64. 64. Now, It’s the time for presentation Preparation Time: 15 minutes
  65. 65. 30 min for preparation 10 min for presentation 5 min review
  66. 66. Case scenarios for presentation 1. A workman entered a gasoline storage tank to fix up a gauge (for determining the liquid level in side the tank) without wearing a respirator. The worker was quickly overcome by the vapors in the tank. An attendant posted outside the tank informed the rescuer for help. On arrival the rescuer started to widen the opening on the top of the tank to allow for entry into the tank wearing a SCBA with the help of an electric saw. As soon as the saw starting cutting the plate an explosion occurred killing the workman inside the tank and one rescuer outside the tank. What was the cause of this accident? What can be done to prevent recurrence of this type of accident?
  67. 67. 2. A steel tank was being internally painted by two painter with epoxy paints. One of the painters after working for an hour decided to come out of the tank for collecting paints. As he was working his way out, he kicked a hand lamp which was lying on the bottom floor of the tank, causing glass casing to break. Immediately an explosion occurred inside the tank. The force of explosion caused the worker to be ejected out of the tank through manhole and he fail from a height of about 8 meters from the floor level. He died as a result of his injuries and the other painter inside the tank got seriously injured. Determine the cause of the accident. Prepare a complete list of actions to be taken for prevention of this type accident. Case scenarios for presentation
  68. 68. 3. A mine about 30 KM away from a cement plant used to store diesel fuel for running earth moving machinery. The fuel was stored in an above ground steel tank which developed a lick. Two workmen were sent from the cement plant to repair the lick in the storage tank. The road connecting the mine and the plant was full of potholes and the workmen had travelled to the mine by a truck along with their working tool and monitoring equipment which were subjected to considerable jerk during the journey due to poor condition of the road. Before beginning the work a tank which was cleaned earlier was thoroughly purged to remove vapors . A combustible gas detector probe was inserted into the tank through the fill pipe to measure the flammability of the atmosphere within the tank. The reading on the meter indicated that it was safe to begin the leak repair work from inside the tank. One workman climbed into the tank with welding torch where the supply of the gas was maintained from the cylinders kept outside. As soon as the worker lighted the torch, an explosion occurred killing the workmen on the spot. What cause this explosion? Prepare a comprehensive list of actions to be taken for carrying out the work safely Case scenarios for presentation
  69. 69. 4. A steel tank meant for storage of flammable gas was required to grit blasted before application of paint coating. To carry out this work an expanding plug was placed in the product line from the tank interior to isolate the tank from gas supply source. While grit blasting the expanding plug was punctured by the abrasive and soon after a fire broke inside the tank. To workmen received severe burn injury. What went wrong? Was there any lapse on the part of the workmen carrying out the work? Suggest preventive measures. Case scenarios for presentation