digital transformation patterns

1. Berlin, October 16-17 2018
Designs for the Digital Workplace
Professor Dr. Susan P. Williams
University of Koblenz-Landau

2. 2Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
www.ceir.de integrated-business-design.com
"Our goal is to conduct high quality research in the area of
IT-enabled business change and the digital workplace."
“Realising the digital workplace”
CEIR & IBD ...
leveraging two decades of evidence-based
research and industry analysis…
to support companies in the design of their
Digital Workplace and to help themto bring
collaboration to the business

3. 3Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
FlorianSchwade
PhD Candidate
ResearchAssistant
SocialCollaboration
Analytics
Petra Schubert
Professor
Director of CEIR
Business Software
SöhnkeGrams
PhD Candidate&
ManagerUCT
Benefitsof ECS
Susan Williams
Professor
Director of CEIR
Social Informatics
ClaraNitschke
PhD Candidate
ResearchAssistant
SociotechnicalChange
JulianMosen
PhD Candidate
ResearchAssistant
SocialBusiness
Documents
MikeReuther
ResearchAssistant
SocialProcessMining
PatrickNitschke
PhD Candidate
ResearchAssistant
Internetof Things
BeritGebel-Sauer
PhD Candidate
ResearchAssistant
InformationIntegration
Jan Kiesewalter
StudentAssistant
MediaandInformation
Design
CarolinWambach
StudentAssistant
ProjectSupport
Simon Meier
StudentAssistant
UniConnectPlatform
Manager
SebastianBahles
StudentAssistant
CommunicationManager
JohannesGlitsch
PhD Candidate
ResearchAssistant
ECSUse Cases

4. 4Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
RESEARCH THEMES
SOCIAL
BUSINESS READINESS
TECHNOLOGY
ADOPTION & IT-
ENABLED CHANGE
COLLABORATION USE-
CASES & SCENARIOS
SOCIAL
COLLABORATION
ANALYTICS
SOCIAL PROCESS
MINING
BENEFITS
REALISATION
MANAGEMENT
DIGITAL WORKPLACE
COMPETENCES
INFORMATION
INTEGRATION
SOCIAL BUSINESS
DOCUMENTS
INTERNET OF THINGS
ENTERPRISE COLLABORATION SYSTEMS AND THE DIGITAL WORKPLACE
Digital work & IT-enabled change Collaboration analytics/platform activity Integration

5. Workshops
Bilateral
research
Online
community
3 types of activities
Tofacilitatehigh quality researchthatisrelevant
forresearchers andpractitioners
University-industry research community
30 industry members
Leading ECS using organisations
Evidence-based research

6. 6Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
DEFINING THE DIGITAL WORKPLACE (DWP)

7. 7Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
DWP
ECS DRIVERS, BARRIERS, MOTIVATIONS & PAIN POINTS
What were the key
drivers for your
company initiating
the ECS project?
What are the current
barriers for your
company in the ECS
project?)
What are your
current personal
motivations in this
ECS project?
What are the current
pain points in the
ECS project from your
perspective?
DWP

8. 8Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
WHAT IS THE DIGITAL WORKPLACE?
DWP is ….
Brief description Keywords
•
•
•
•
•
•
DWP is ….
Brief description Keywords:
Collaboration
platform
Information
sharing culture
Digital
workplace
strategy
A SHARED WORKPLACE FOR ALL EMPLOYEES

9. 9Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
“the place to meet and the
central information hub”
“Flexible working without
limitations and limits”
“an efficient way to work”
“not defined yet”
“defined environment for
exchanging information”
“networked & efficient
work environment”
“central entry and exit for
communication, information
and collaboration”
“single point of entry”
“central interface”
“the future, a competitive
advantage, biggest change in
the organizational culture”
“integrated applications /
interfaces”
“optional and digital
work support”
“Collaboration and
Communication”
“location-independent
workplace with equal
functions”
“the place to do my job!”
“the individual digital solution for all
participants (internal & external) along
the supply chain and specific
business need”
DEFINITIONS OF THE DIGITAL WORKPLACE

10. 10Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
ORGANISATIONAL
STRATEGY &
DESIGN
NEW WAY OF
WORKING
INDIVIDUALISED/
PERSONALISED
SUPPORTS
DIFFERENT
KINDS OF WORK
UNIFIED
INTEGRATED &
LINKED…
LOCATION &
DEVICE
INDEPENDENT
SMART/
INTELLIGENT
CHARACTERISTICS OF THE DIGITAL WORKPLACE
People &
processes
Technology
platform

11. 11Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
ELEMENTS OF THE DIGITAL WORKPLACE
ORGANISATIONAL
STRATEGY
AND DESIGN
PEOPLE AND
PROCESSES
TECHNOLOGY
PLATFORM

12. 12Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
DIGITAL WORKPLACE DESIGNS

13. Focus
Content & Communication
People-focused
Information & Knowledge Management
 Document Storage
 (Social) Intranet
 Ad hoc Teamwork
 Discussions
 Central Information Storage
 Lessons Learned
 Functional Area Organization
 Information Exchange
 Global Information Exchange
Focus
Processes & Coordination
Process-focused
Business Process Support
 Audit Planning
 Process Optimization
 Quality Manual
 Cross-site Collaboration
 Continuous Improvement Process
 Store Management
 Human Resource Management
 Workshop Organization
 Integrated Information Management
 Integration of other Business Software
Basic Use Cases
 Internal Employee Communication
 Knowledge Management
 Project Organization
 Event Management
 Internal Corporate Communications
 Idea and Innovation Management
 Team Organization
 Software Development
 Workshop Organization
Specialised Use Cases
D I G I TA L W O R K P L A C E D E S I G N S
Information Exchange &
Sharing Documents
Portal Solution
The Networked
Enterprise Platform
Project Support
Efficiency Tool for
Business Processes
Multi-Function
Integration Platform
© CEIR 2018

14. Focus
Processes & Coordination
Process-focused
Business Process Support
 Audit Planning
 Process Optimization
 Quality Manual
 Cross-site Collaboration
 Continuous Improvement Process
 Store Management
 Human Resource Management
 Workshop Organization
 Integrated Information Management
 Integration of other Business Software
Focus
Content & Communication
People-focused
Information & Knowledge Management
 Document Storage
 (Social) Intranet
 Ad hoc Teamwork
 Discussions
 Central Information Storage
 Lessons Learned
 Functional Area Organization
 Information Exchange
 Global Information Exchange
Information Exchange &
Sharing Documents
Portal Solution
The Networked
Enterprise Platform
Efficiency Tool for
Business Processes
Project Support
Multi-Function
Integration Platform
Basic Use Cases
 Internal Employee Communication
 Knowledge Management
 Project Organization
 Event Management
 Internal Corporate Communications
 Idea and Innovation Management
 Team Organization
 Software Development
 Workshop Organization
Specialised Use Cases
D I G I TA L W O R K P L A C E D E S I G N S © CEIR 2018
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15. Focus
Processes & Coordination
Process-focused
Business Process Support
 Audit Planning
 Process Optimization
 Quality Manual
 Cross-site Collaboration
 Continuous Improvement Process
 Store Management
 Human Resource Management
 Workshop Organization
 Integrated Information Management
 Integration of other Business Software
Focus
Content & Communication
People-focused
Information & Knowledge Management
 Document Storage
 (Social) Intranet
 Ad hoc Teamwork
 Discussions
 Central Information Storage
 Lessons Learned
 Functional Area Organization
 Information Exchange
 Global Information Exchange
Information Exchange &
Sharing Documents
Portal Solution
The Networked
Enterprise Platform
Efficiency Tool for
Business Processes
Project Support
Multi-Function
Integration Platform
Basic Use Cases
 Internal Employee Communication
 Knowledge Management
 Project Organization
 Event Management
 Internal Corporate Communications
 Idea and Innovation Management
 Team Organization
 Software Development
 Workshop Organization
Specialised Use Cases
D I G I TA L W O R K P L A C E D E S I G N S © CEIR 2018
B R I N G I N G S O C I A L T O B U S I N E S S
B R I N G I N G S O C I A L T O B U S I N E S S

16. Focus
Processes & Coordination
Process-focused
Business Process Support
 Audit Planning
 Process Optimization
 Quality Manual
 Cross-site Collaboration
 Continuous Improvement Process
 Store Management
 Human Resource Management
 Workshop Organization
 Integrated Information Management
 Integration of other Business Software
Focus
Content & Communication
People-focused
Information & Knowledge Management
 Document Storage
 (Social) Intranet
 Ad hoc Teamwork
 Discussions
 Central Information Storage
 Lessons Learned
 Functional Area Organization
 Information Exchange
 Global Information Exchange
Information Exchange &
Sharing Documents
Portal Solution
The Networked
Enterprise Platform
Efficiency Tool for
Business Processes
Project Support
Multi-Function
Integration Platform
Basic Use Cases
 Internal Employee Communication
 Knowledge Management
 Project Organization
 Event Management
 Internal Corporate Communications
 Idea and Innovation Management
 Team Organization
 Software Development
 Workshop Organization
Specialised Use Cases
D I G I TA L W O R K P L A C E D E S I G N S © CEIR 2018
Organisations need to develop a DIGITAL TRANSFORMATION CAPABILITY
B R I N G I N G S O C I A L T O B U S I N E S S

17. 17Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
A DIGITAL WORKPLACE FOR ALL EMPLOYEES & WORK
… that integrates information from diverse systems
… that supports work in different contexts

18. 18Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
CONCLUDING REMARKS
Digital transformation is a continuous process
… organisations need to develop a digital transformation capability
Next wave is to bring collaboration to the business
… from social business to integrated information and the support of core
business processes
Enterprise collaboration systems are the heart of the digital workplace
… but only if they become the hub for integration with other systems
The digital workplace is for all employees
… how can it be extended to support diverse kinds of work and work practices?

19. 19Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams
THANK YOU …
October 17, 2018

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