Speakers: Stuart McIntyre Profiles is possibly the most powerful and easy to customise feature within Connections, yet is often left in a vanilla state with irrelevent fields, poor choice of results shown, inaccurate data and limited social features. Instead, it should be the first place a Connections project team look to improve - after all every user has a profile, and every piece of content will reference the profile of the user that created it. So let's make it as strong as it can be - add attributes, fine-tune search results, add relevant data from other applications, embed social media content and so on. Pull up a chair, grab your notebook and prepare to hear how Profiles can be exploited for the good of all...

1. A profile is the key to a
users' Connections
knowledge store. Exploit
it!
22 June 2012

2. Your Presenter
Stuart McIntyre
CTO, Collaboration Matters
Connections Specialist
Blogger/Podcaster/Design Partner/Speaker
Feel free to contact me:
blog.collaborationmatters.com
thisweekinlotus.com
stuart-mcintyre.info
facebook.com/stuartmcintyre
ibmconnectionsblog.com
twitter.com/stuartmcintyre
quickrblog.com linkedin.com/in/mcintyre
lotusphereblog.com stuart@collaborationmatters.com
Social socialconnections
Connections .info

3. About Me
about.me/stuartmcintyre
static.panoramio.com/photos/original/50217323.jpg

5. Interaction is good!
#soccnx
Image: http://www.slideshare.net/Niezette/100-pictures-for-powerpoint-presentations

7. So which is the most important
feature in Connections?

8. Communities?

9. Files?

10. Activity
Stream &
Homepage?

11. Me?
Profiles.

12. Why?

13. Most importantly...

14. Most importantly...
User Adoption

15. Profiles should be

16. Profiles should be

17. Profiles should be
but are often...

18. So what do we do?

19. Never ever (never!) roll out
Connections with default Profiles

20. e.g. remove PagerID, add field for employee ID
Never ever (never!) roll out
Connections with default Profiles

21. What do users want/need to find?

22. What do users want/need to find?
e.g. Survey your users, add fields/search attributes
accordingly

23. How are
individuals
categorised in
your
organisation?

24. How are
individuals
categorised in
your
organisation?
e.g. How do you rank/reward/promote your employees?
Ensure that is represented in Profiles

25. You’re in a
panic... Sev 1
Crisis! What
do you need?

26. e.g. What do users need in a hurry, ensure this is available
on biz card/search results
You’re in a
panic... Sev 1
Crisis! What
do you need?

27. Free text is everything...
And nothing...

28. Free text is everything...
And nothing...
e.g. Ensure contextual data is populated (About me etc),
but offer dropdown/restricted fields for ordered data

29. Reward (regular) input

30. Reward (regular) input
e.g. old data is misinformation, use badges and rewards to
stimulate updates

31. Remember...
But in truth, social software
users do and the business
problems the tools address.
Jakob Nielsen, Usability Guru

32. Questions?

33. Resources
http://www.slideshare.net/stuartmcintyre
http://www.redbooks.ibm.com/abstracts/tips0854.html

34. Questions?