Earlier this year we went live with a collaboration platform for a European insurance conglomerate. We moved from an antiquated chat server and different IBM Notes databases to a fully integrated platform with IBM Sametime, IBM Connections and IBM Notes/Domino and XPages applications. To top it all up, we customised the user experience with a design partner to create a unique collaboration platform. We’ll talk about the starting point, the pitfalls, the successful results, how the platform is used now and what the plans for the next phase are. We’ll also talk about low hanging fruits, user feedback and share the learnings.