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The European Collaboration continues – a progress report

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The	European	Collaboration	
continues	– a	progress	report
Sandra	Bühler - Belsoft	Collaboration	AG
Marta	Alvarez	de	la	Cam...

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About	the	speaker
• Sandra	Bühler
• Co-founder	and	co-owner	of	Belsoft	Collaboration	AG
• About	18	years	in	the	Lotus/ICS	...

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The European Collaboration continues – a progress report

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Earlier this year we went live with a collaboration platform for a European insurance conglomerate. We moved from an antiquated chat server and different IBM Notes databases to a fully integrated platform with IBM Sametime, IBM Connections and IBM Notes/Domino and XPages applications. To top it all up, we customised the user experience with a design partner to create a unique collaboration platform.

We’ll talk about the starting point, the pitfalls, the successful results, how the platform is used now and what the plans for the next phase are. We’ll also talk about low hanging fruits, user feedback and share the learnings.

Earlier this year we went live with a collaboration platform for a European insurance conglomerate. We moved from an antiquated chat server and different IBM Notes databases to a fully integrated platform with IBM Sametime, IBM Connections and IBM Notes/Domino and XPages applications. To top it all up, we customised the user experience with a design partner to create a unique collaboration platform.

We’ll talk about the starting point, the pitfalls, the successful results, how the platform is used now and what the plans for the next phase are. We’ll also talk about low hanging fruits, user feedback and share the learnings.

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The European Collaboration continues – a progress report

  1. 1. The European Collaboration continues – a progress report Sandra Bühler - Belsoft Collaboration AG Marta Alvarez de la Campa – Eurapco
  2. 2. About the speaker • Sandra Bühler • Co-founder and co-owner of Belsoft Collaboration AG • About 18 years in the Lotus/ICS world as a Senior Sales Consultant • Main topics besides a high contribution in strengthening the position of ICS in the market are project management and user education • Guest lecturer at the University of Zurich with Applied Sciences’ for Social Business, well known speaker at several user groups and co-organizer of ‘IBM Connect comes to you’ and ‘ICON Switzerland’ events. • IBM Champion for 2014 and 2015
  3. 3. PLATINUM & CHAMPAGNE SPONSORS GOLD SPONSORS SILVER SPONSORS BRONZE SPONSORS
  4. 4. • System Integrators • IBM Domino/Notes • IBM Notes Traveler • IBM Sametime • IBM Connections • Custom Development • Domino • XPages • Interfaces and Systemintegration • Education for Administrators, Developers and Users • Member of the Penumbra Group
  5. 5. About the speaker
  6. 6. The Client • Eurapco is a unique strategic alliance of leading European mutual insurance companies. The Alliance consists of 7 Partners that operate in 18 countries across Europe. • Eurapco Partners aim to benefit from their involvement on the international stage to strengthen their ability to compete in their local markets and are unified in one goal: to create value together. • European Alliance Partners Company AG is the service company equally owned by the 7 Partners and is headquartered in Zurich, Switzerland. This company facilitates the exchange and activities between the Partners.
  7. 7. The Design Partner nbrion – solucionescreativas nbrion is a small advertising agency located in Torrelodones, near Madrid, in Spain. They are specialized in branding, social media and branded content.
  8. 8. The Project Team and some more behind the scenes.. Belsoft Collaboration AGEURAPCO Team
  9. 9. The starting point • Small infrastructure with 3 Servers • Critical but somewhat old Notes Applications with complex processes and workflows • The desire to offer their customers more and better services • It’s time to renew and modernize the offering
  10. 10. Goals • To simplify and enhance the communication and collaboration • To “modernize” the services/applications and offer additional state of the art functionality • To implement a hybrid solution of local and hosted infrastructure
  11. 11. Let’s start the brainstorming
  12. 12. Brainstorming result
  13. 13. The “raw” steps Infrastructure Work Technical and conceptual preparation for hosting Installation and implementation of IBM Connections, LDAP integration, webpage migration to Belsoft infrastructure Installation and implementationof IBM Sametime SW- Development Concept and POC (IBM Connections as Eurapco Member Zone) Integration ofDomino App results into IBM Connections, Eurapco UI changes Tests withreal data User Interaction Installation of Plug- Ins for Eurapco employees Education and consulting/support of IBM Connections Community leaders Tests withreal data
  14. 14. The Infrastructure and some figures • The hosted servers all run on RHEL 6.5 except the server for IBM Conversion Server / IBM Forms Experience Builder (Win2008 R2) • We migrated over 40 GB of data (files) from a Notes Database to IBM Connections Files and today have over 17’000 files stored within IBM Connections • Went live on 19 January 2015 • See session tomorrow 11:05/Breaktout1 – “Using IBM Domino Data in IBM Connections – A Real Life Story” by Andreas Ponte and Urs Meli
  15. 15. 1. BEFORE THE LAUNCH • Move Eurapco activities into specific communities • Brand and customisation • Adoption strategy From October 2014 to October 2015
  16. 16. A. Training: Project Managers to become “part time” Community Managers – DIGITAL LITERACY GUIDE B. Vibrant team community – Working out loud 2. LAUNCH OF E-JOIN • 416 users – automatically added as members of the Communities • Simplification for first time use: From October 2014 to October 2015 Focus on quality! NOT on quantity
  17. 17. 3. MOVING FORWARD Ø Make the life of our users easier and reach our goals: • @ mentions: The importance of default settings • Join a community and automatically follow • Instruction package – Ongoing FAQ • Translation plug-in From October 2014 to October 2015
  18. 18. 4. SPECIAL USAGE TO INCREASE ACTIVITY • Eurapco on-line magazine • Communities for large events From October 2014 to October 2015
  19. 19. 5. WHERE ARE WE NOW? • 888 users – More than double since launch - no promotion • Kudos Analytics From October 2014 to October 2015 6. OUR CHALLENGES AND FUTURE FOCUS • Move to the next phase and reach up to 1.500 users • How to get people to contribute – active users • What to do with inactive users? 20% in e-join

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