The document outlines the development of a project called Team Approach to Violence (TATV) which aims to use digital tools like SMS, apps and websites to help residents in Chicago's south side neighborhoods build resilience and tackle violent crime through connection, dialogue and information sharing. It discusses feedback from scoping work with community organizations who want tools for block clubs and mapping positive community events, as well as an app developer who stressed the importance of transparency and response from police. The workshop then focused on designing TATV based on principles of community focus, accessibility, simplicity and sustainability to meet the needs of different users like residents, organizations and police.

1. Team Approach to Violence:
Designing digital tools to help residents
tackle crime in south side neighborhoods
Workshop: July 17, 2013

2. What is Team Approach to Violence?
A new project using everyday digital
technologies - SMS, smart phone apps
and web tools - to boost community
resilience in Chicago’s south side
neighborhood by helping residents,
community organizations, police &
public agencies tackle violent crime.

3. Resilience: the ordinary superpower

4. What is blocking
community resilience?
1. Disconnection & social isolation
– From each other, from the City & from decision-
making
2. Violence & fear of crime
– Threats to safety, fear of crime that keeps people
isolated, lack of street life and use of public spaces,
how crime reports affect south side neighborhoods
3. Empty & un-used spaces
– Problematic as physical, social & symbolic spaces

5. How can digital technology create resilient
neighborhoods in Chicago’s South Side?
Workshop July 2012

6. Initial concept
Team Approach to Violence TATV
Report a crime, start or join a conversation about public safety in your
neighborhood
Enter your zip code, street or neighborhood
www.tatv.com
TAT V
Report a crime
Find your CAPS beat and next CAPS meeting
Start or join a conversation about crime and
public safety in your neighborhood
350conversations
1,027reports in
past month
Conversations in your neighborhoodWhat can I do?
e.g. 60615
or send us a SMS or download our Mobile App
Anti gun Crime
March
-
Join us on Saturday
Safer blocks: What
can we do to stop
drug crime in our
neighborhood?
Use simple tools to create connections and dialogue
between residents, local organizations, police and
public agencies. Give residents a voice and aim to build
trust.

7. Scoping work: feedback
“I work with block clubs who are interested
in tools that will give them easy, quick ways
to share alerts and information about
safety and a place to discuss concerns”
Community organization

8. Scoping work: feedback
“We want to map the positive things
happening around community safety, not
just the negative. I want to say there is a
Play Street on this block on Saturday or
prayer vigil happening – things that bring
people together”
Community organization

9. Scoping work: feedback
“What is lacking from all the app concepts I
see is dialogue. I want to see what people
are saying and reporting but this needs
transparency. And it needs the police to
respond: will they look at what we are
saying? Will they reply publicly?”
App developer

10. Scoping work: feedback
“We need something that will let people in
communities connect up and support each
other. Everyblock was a place for people to
talk and is missed.”
Community organization

11. Scoping work: feedback
“We need to work with communities to
tackle violence. The more tools there are
to do that, the better. I want to see
community participation.”
Police officer

12. Focus groups with high school students
July 2013

13. July 2012
First
workshops:
TATV first
imagined
imagined
First half
2013
Scoping &
interviews
July 2013
Design
workshops,
develop
initial
specification
& proof of
concept
August-
Sept 2013
Choosing
developer
Sept-Nov
2013
Development
December
2013-April
2014
Piloting/
evaluation
May
2014
Review

14. Social design methods
• Putting the people who use services at the heart
of designing projects, products and services
• “Designerly methods provide a way for working
together as a group in a productive way that is
centred on the people you work with and the
outcomes you are trying to achieve” Social Design
Methods Menu
• A method of innovating to meet social needs.
Social Design Methods Menu can be downloaded from
http://www.lucykimbell.com/stuff/Fieldstudio_SocialDesignMethodsMenu.pdf

15. • DESIGN METHODS
Loughborough Junction, South London

16. Team Approach to Violence: Design principles
This project must be about …
1. Community: a voice and service for residents,
businesses & neighborhood groups
2. Accessibility: easy to find and easy to use for people
of different ages & skill levels
3. Simplicity: uses a visual style that makes it easy for
people to see what to do and what will happen next
4. Sustainability: is low-cost, simple to update and
supports real world programs
5. Multiplicity: making it work for people in
different circumstances, at different life stages

17. Ground rules
• Open, honest, respectful conversations
• Listen to others
• Leave your organization at the door
• Allow yourself to put yourself in other people’s
shoes
• Users and needs first; technology second
• Be open minded: this is not the point to worry
about limitations and constraints, that comes
later!

18. Think
about
different
kinds
of
people
living
and
working
in
South
Side
neighborhoods
and
why
they
would
use
TATV
Capaci=es
and
resources
I
can
do
easily….
I
can’t
do
easily…
My
skills
are
…
because
….
Working with personas
The
issue
The
issue
facing
me
that
the
service
is
trying
to
address
is….
What
ma@ers
to
me
day
to
day?
Who
am
I?
Touchpoints
and
devices
Things
I
have
with
or
around
me
(eg
car,
TV,
mobile
phone)
How
is
TATV
helping
me
tackle
a
problem?
Who
are
the
people
and
organiza=ons
that
I
spend
=me
with
and
connect
me
others?

19. Prompt questions
• Do you recognise these people?
• Do they feel real?
• What can you add to these descriptions?
• Do we need to create more personas?

20. Tell
a
story
about
how
a
south
side
resident
would
find
out
about,
use
and
keep
on
using
TATV
User
Why
use
it?
Where
and
how?
Find out
about it
Decide to
use it
Share with
others
Service
Is
anyone
else
involved?
Touchpoints:
how
and
where
will
people
interact
with
it?
How
does
it
make
them
feel?
Time
>>>>
What
are
the
issues/
opportuni=es/
barriers
to
use?
Use for 1st
time
Use it
again
Thinking about user experience

21. Users
User
1
GOALS:
What do they
want from
TATV?
What do local organizations and agencies need to do?
Making TATV work for different users: aims, tasks, platforms & support
TASKS:
What will they
do?
INFO/SKILLS:
What will they
need?
PLATFORMS &
DEVICES:
What will they use?
IMPACT:
What will
happen?
User
3
Org
1
Org
3
Org
2
User
2

22. Working on a design brief
1. What functions does it have: mapping,
reporting, sharing, alerting?
2. What platforms & devices does it use: web,
smart phone, SMS?
3. What options does it give people?
4. What is the right tone and language?
Friendly? Formal?
5. What does it look like: cut up the screen
grabs and write your own instructions

23. July 2012
First
workshops:
TATV first
imagined
imagined
First half
2013
Scoping &
interviews
July 2013
Design
workshops,
develop
initial
specification
& proof of
concept
August-
Sept 2013
Choosing
developer
Sept-Nov
2013
Development
December
2013-April
2014
Piloting/
evaluation
May
2014
Review

24. social-life.co
nicola.bacon@social-life.co
saffron.woodcraft@social-life.co