![Business Etiquette Seminar Series: ,[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/socialandbusinessgracesjc0610082-12638530509353-phpapp02/85/Social-And-Business-Graces-Jc-061008-2-1-320.jpg)
Recommandé
Contenu connexe
Similaire à Social And Business Graces Jc 061008[2]
Similaire à Social And Business Graces Jc 061008[2] (20)
Social And Business Graces Jc 061008[2]
- 2. Presented By Constance Hoffman
Notes de l'éditeur
- 1. Josie opens the session with an Introduction and explanation of the purpose of the WAYC Business Etiquette Seminar Series 2. Josie introduces Constance 3. Constance gives brief introduction of her background and gives a brief summary of the seminar
- How *Firm, strong grip *Confident *Dry, not clammy or cold *Warm and enthusiastically *Eye contact *Smile, genuine When *All the time *A way to greet hello and *Congratulations say goodbye *When making introductions *A gesture of transmitting sympathy (you might want to hold the handshake for several seconds, then put your other hand on top of the two shaking hands) *Greeting someone with very arthritic hands or prosthesis, rather than taking his hand, put your right hand on his forearm or upper arm as a sign of a hello When not to shake hands *When the other person has his hands full *When the person you want to greet is someone much higher ranked than you and to whom you really have nothing to say. In this case, it would look pushy for you to rush up to shake his hand and introduce yourself *When the other person is eating in one hand and holding a drink in the other with no free hand to indulge in this exchange. A simple nod will do. Protocol *Upon entering a group of people, shake hands first with your host, then the other most senior people *Always shake hands with your host upon departure also *If you offer your hand, and the other person doesn’t see your extended hand or offer his hand to you, just draw back your hand and smile Final Points *Don’t hold cold beverages in your right hand. This way your hand is dry and warm *If you have a tendency to have clammy hands, simply give a quick swipe to your pant or skirts. Do so quickly and gracefully *No air kisses *A warm hug is acceptable between two people who have formed a friendship if it is desired by both parties, of either gender RISING FROM YOUR SEAT *No gender rules. Everyone stands. *If your seated and someone enters the room, you rise *If your hosting a table or part of the team hosting a table, clients are seated first NAMES: REMEMBERING/FORGETTING MIS-PRONOUNCING *State your name clearly and slowly *Practice associating names with something you will remember, it takes practice *Repeat a new name to your self several times after the introduction to help remember *Use your name in the introduction in case they don’t remember you. (example) “Hi Carol! Sue Smith, great to see you again.” *Introduce a lesser to a more important or senior person *Give information when you introduce someone *Remember to use titles when introducing people *If you forget someone’s name, admit it and ask them *If your last name is different than your spouses or child’s, communicate that to the person by politely correcting them *It is okay to correct an mis pronunciation, just smile and warmly state only to that person the revision (example)” Just thought you’d like to know that my name is Susan not Sue.” or, “Please, Call me Susan.”
- 55% of communication is through body language/gestures and facial expressions 38% is voice intonation and dynamics 7% is the words we use We listen 10 times faster than we speak *Act interested *Ask questions *Treat the speak with respect BODY LANGUAGE *Don’t stand to close *Never back someone into the wall *Don’t cross your arms *Sit or stand attentively *Don’t let your eyes roam *Keep your legs still *Look at and face the speaker HOW TO MAKE SMALL TALK People love to talk, mainly about themselves, so ask *Comment about something they are wearing *Discuss something current in the news *If they are wearing a wedding band, ask about their spouse *At their desk, notice if there are pictures, items to ask about TOPICS To AVOID *Money *Health issues, yours and theirs *Personal history *Controversial Subjects such as politics, religion, abortion, *Rumors and gossip *Trite and overworked subjects *Your children, unless asked. We parents only find them interesting
- Out of the 33 attached guidelines, we will discuss the following in more detail: 1 2 3 4 – cover not knowing gender
- Discuss 3 5 8 9
- Discuss 2 3 4
- Discuss 2 4 5 8 9 – hand written best – cover three steps
- *Convey the necessary information *Have a warm and welcoming tone *Speak distinctly *Sound and be interested – don’t type, fidget or read papers- listen *use the right phone in a quiet, undisturbed room * Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conversation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak *The meeting should start and end on time *Introduce yourself - name,( title and reason for being on the call if on with a client) - once offered to do so; no side conversations while you are waiting *If you join late, set quietly until if and when you are offered to update the team with your presence. *treat the conference call as if it were a meeting. You know the routine; prepare and circulate an agenda * Don’t assume everyone recognizes your voice. Unless you want to stay incognito, say your name before you speak *Stick to the agenda/topics – recognize if you need to have a side bar conversation with on or more parties * Do ask for input by using a person’s name. People will pay more attention to avoid the embarrassment of needing the question repeated. *Do not try to talk over another person on the call even if you feel you have a very important point to cover. It is in bad taste to do so and will result in everyone else on the call not being able to understand what you or the other person is saying. Be patient; wait until the other person has finished; and then talk. **Watch your speed and volume CELL PHONE Has this ever happened to you? You are in the grocery store comparing the prices of canned peas, when a voice behind you says, “Hello”. You turn around, smiling of course because it must be someone you know and state in your most glad to see you too voice, “Hi”. Instead you find that person’s back to you and pushing a cart past and realize they are talking into an ear piece connected to their cell phone and never even noticed you. I have often wondered who are these people and how did they become so important that they must have conversations while doing their marketing for the week.
- All levels – all departments , all the time Please should come forth without self-prompting or even consciously thinking about it. When you have the slightest request of someone, you should begin or end with a sincere “please”. Take it a step further –”Thank you for ______” it should always acknowledge receipt of the item, favor or kindness.