10 tips on how to better react on Twitter. Best tip we can give you: think on how you would someone to react on your tweet. Follow us at twitter.com/sociallab

1. 10 Twitter
Etiquette Tips

2. 1
Mind Your Manners
Respond in a friendly, upbeat yet professional
tone. Correct mistake politely.

3. Resist the Urge to
2
Tweet Too Much
Respond to questions but don’t tweet for the
sake of tweeting. Always have an added value
for your followers.

4. 3
Use #Hashtags Appropriately
Using the correct #hashtag will help group
certain tweets and redirect followers to
possible solutions already tweeted.

5. 4
Watch What You Tweet
Everybody can read your tweets. Remember
the internet never forgets.

6. 5
Don’t Get Too Personal
Do not argue, insult or blame others.

7. 6
Write Professionally
Read before you tweet. You can not edit a
tweet once it’s posted on Twitter.

8. 7
Be Transparent
State your name and position with the
business. This is your chance to personalize
and humanize your business

9. 8
Be Timely With Communication
Response time should be no longer
then 24 hours.

10. 9
Address Customer Service
Issues Privately
Own up to problems and mistakes. Inform
customers when and how you will improve the
situation. Don’t make false promises.

11. 10
Be Helpful
Point user to valuable information on your
website and try to follow up when new
information becomes available.

12. @sociallab