28. Positive Sentiment for
Apple Mb 990 LL/A
"I love this computer....sleekest macbook ever. I've been a mac person for years and
this is one of the best they've put out. my only beef with it is the fact that it doesn't
Apple‐ have firewire 400 but everything else is great! Thanks bhphoto for always being the
buzzillio MB990L Macbook PRO is best price on the market.
Gweetarman Apr 12, 2010 ns.com L/A AWESOME! "
This is my first real Mac also. I must say I'm really impressed so far. The large touch
pad is great and works very very well. Everything just runs smoother on my Mac
when compared to a Vista/Win 7 Lenovo Ideapad with better specs. I seem to be
able to do more quicker with the Mac. iPhoto is really impressive as well, I like the
way you can select the persons face and it will detect it in all your pictures. I still
can't believe I paid the premium price to have a Mac, but I am glad I did. The only
fault I see with this laptop is that it will get hot if you are using it alot for
photo/video work, It's not unbearable but it does get hot. Battery life is good, not
sure 7hrs, but I always have WiFi on. I also purchased VMWare Fusion for the Mac
so I can run Windows Vista or Win 7 if I need it, I've not really seen a need to use it
much but the software does a great job.
If you are on the fence and have the $'s go for it! This Mac is perfect size and weight
Apple‐ to be used anywhere. I have one other negative the min display adapter that will let
E. Sollien amazon. MB990L you use HDMI won't send audio over the HDMI, not a huge problem but hopefully
"lesns2001" Aug 21, 2009 com L/A Awesome Macbook Pro 13 this is a software issue that will be fixed!
Apple‐
Michael P. amazon. MB990L Great price on the Macbook Pro 13" ..... I absolutely love this laptop puts my Dell
Sandoval Feb 02, 2010 com L/A Apple Lover laptop to shame
31. Bank Share of Posts on Twitter
•The share of voice of BoA is 21%. How does this
compare to real market share?
•Has my online PR spending paid back this month?
33. Negative Sentiment for BoA – Customer Service
I would rate them a 0 but it won't let me. 1 star is more than they deserve. Avoid this
bank at all costs. The customer service is terrible and they charge unreasonable fees for
pretty much everything. Move your money to a local bank and pray the bank of america
I would rate them a 0 but it won't let me. 1 goes under.
rateitall.com Bank of America star... Add your Vote:
DO NOT DO BUSINESS WITH THIS TERRIBLE AND CORRUPT BANK.
Bank of America's fee structure is set-up to steal and take advantage of its clientele. The
Federal government never should have saved such a corrupt and deceitful organization. If
you do decide to do business with them they will steal from you, and when you call to
get you hard earned money back you will experience a nice dose of what could only be
called "extremely awful" customer service. I had truly hoped when I made my call that all
the bad press Bank of America always receives was overblown, but the fact is if anything
they deserve only more bad press. I hope this serves as a warning: DO NOT EVEN
DO NOT DO BUSINESS WITH THIS THINK ABOUT DOING BUSINESS WITH THESE CRIMINALS!
rateitall.com Bank of America TERRIBLE AND CORRUPT... Add your Vote:
In Nov.2009 we UPS'd our payment overnight. One week later we get a call that they
haven't received our payment. We told them we sent it UPS overnight on the 13th. They
tell us to cancel the check and pay them over the phone (banks charge $30 to cancel a
check and it's only good for 6 months)we told them we need to find out what happened
to our payment first. We check with UPS and they supplied us with the date it was
delivered and signed for BY BANK OF AMERICA . We call B of A and tell them we have
conformation they signed for the package. They tell us to send a copy of the check
imprint and the UPS information so they can research it and it will take about 2 weeks.
Constantly getting the run around I finally ask for a manager (after the 2 weeks). The
manager gets my info and says she'll research it and get back to me. She calls me a
week later and tells me to call and leaves a number. The number is for the regular
customer service and they tell me they have no way of transferring the call and all they
can do is send her an email. After playing phone tag because they can't transfer the
my3cents.com Bank of America B of A is a bunch of liers - Mortgage calls, I get a stupid response and letter of "Please send a front and back copy of the
•Unreasonable fees
•Non responsive
•Hidden fees
34. •Respond to issue through PR staff or agency
•Invite disgruntled customer to a conversation
35. Banking ‐ Conclusions & More Questions
Spend most of the online PR budget on Twitter.
Is my SoV my fair market share? If not what can I do about it?
Investigate how my overdraft fees compare to competitors.
What is wrong with my customer service? Should I respond to all disgruntled
customers and delight them?
How do my credit cards compare to competition? Do I have an image issue or
a real one?
36. Wrap‐Up
For your own company do you have the answers to
these questions:
Who owns digital in my company?
What is my digital strategy?
Am I spending enough?
Am I spending it the right way?
How do I choose my digital partners?
40. Welcome to the Annual Conference
This template is required for all presentations.
All PowerPoint presentations must be submitted and
reviewed by the MRA Review Board for approval prior to
the conference.
Speakers are required to bring their own laptops onsite
with their presentations loaded.
MRA does not provide laptops to speakers onsite.
To add slides, please click “Insert” when the drop down
appears choose “new slide.” You can add as many slides
as you like.
Please display your company name and logo on the
final contact slide only.
