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Starting Shortly… Archive of all presentations: www.asiadigitalmap.com/training Password: socialat Internal Training Only – Not For Clients
Facebook For Business A How To Guide For Business Leaders and Executives      February 18, 2011 © Confidential and Proprietary – Do Not Release
Questions and Comments #360DI or
#ogilvy Twitter hashtag
Speakers Brian Giesen | @bdgiesen Regional Director, Sydney Ogilvy 360°Digital Influence @ThomasCrampton Asia-Pacific Director  Ogilvy 360°Digital Influence
ARE YOU READY ARE YOU READY Facebook for Business ARE YOU READY The APAC Landscape (Stats & Stuff) Getting Prepared 7 Deadly Sins of Facebook Marketing Creating a Facebook Strategy ARE YOU READY
Facebook for business The APAC Landscape
420 Million Chinese Internet Users 75 Million kaixin001 Users 150 Million Renren Users 300 Million Qzone Users 160 Million 51.com Users
Number of Facebook Users Indonesia Philippines India Malaysia Taiwan Thailand Hong Kong
Number of Facebook Users Indonesia Philippines India Malaysia Taiwan Thailand Hong Kong
Portion of National Population on Facebook
Portion of Online Population on Facebook 50%
8.19 hours Average time Australians spend on Facebook per month* 19 of 20 Minutes spent on Facebook are spent in the newsfeed** *SOURCE: Nielsen Australia, March 2010 ** SOURCE: Buddy Media, January 2011
34% Of online Australians have followed or joined a company, brand or product Of Australians have watched an online video about a product or service. 63% *SOURCE: Nielsen Australia, March 2010
Search The new home page, shelf space & front page 90% Of people start their Internet session on a search engine. SOURCE: Nielsen Australia, March 2010
14% Trust Advertisements 86% Trust the opinions of other Australians for product/service recommendations
7 The 7 Deadly Sins  ofFacebook Marketing
#1: abandonment ,[object Object]
Often created around specific ad or PR campaigns, or one-off events,[object Object]
Daily posting is a key ingredient to success,[object Object]
Sprinkle in short, relevant questions geared to “start” conversations
Use photos & video,[object Object]
“Thank you for your message, please email us here for more information”,[object Object]
Spammers, profanity & unrelated marketers rule the fan page,[object Object]
What happens on a Facebook tab stays on a Facebook tab!,[object Object]
Inconsistent “voice”
Impossible to measure,[object Object]
Facebook for business Building a Facebook Strategy
4 Elements of a Successful Facebook Strategy 3. ADD SCALE ,[object Object]
Leverage an event or a great PR idea
Cross-promote the Facebook page in other advertising (radio, TV, newspapers, billboards).4. MEASURE ,[object Object]
Use Facebook Insights to really understand your fans and what they want.1. SETUP ,[object Object]
Develop the social media voice for your business
Setup the page & register a custom URL for your business name.2. DRIVE ACTION ,[object Object]
Host contests and special promotions
Provide fans with exclusive content
Offer engaging, interactive content,[object Object]
Develop the social media voice for your business
Setup the page & register a custom URL for your business name.
Go to: http://www.facebook.com/pages/create.php to create your page.
Choose the right category and follow the instructions
When you have 25 fans, customise your URL by visiting:  http://www.facebook.com/username,[object Object]
The “Green Room” ,[object Object]
Every Friday streamed via Facebook,[object Object]
Host contests and special promotions
Provide fans with exclusive content
Offer engaging, interactive contentStep 1: Six-Month Calendar Brand campaigns, awareness months, planned launches (new applications, video series, summer-long promotion). Step 2:Weekly Calendar Everyday Engagement from the Conversation Manager.
Example Promotion:Ford Falcon Ultimate Experience Contest
Facebook Photo Contest ,[object Object]
Submit Your Falcon Memory
500+ photos submitted
7,000+ new fans,[object Object]
Leverage an event or a great PR idea
Cross-promote the Facebook page in other advertising (radio, TV, newspapers, billboards).,[object Object]
Week 1 FB Ads Banners on a parenting forum SMS and eDMs to existing Huggies consumers TVC will be up on week 2
Example: Launching a ProductLeveraging a Great PR Idea & Facebook Ads
4 Elements of a Successful Facebook Strategy 4. MEASURE ,[object Object]
Use Facebook Insights to really understand your fans and what they want.VB Facebook Fan Page ,[object Object]
Based on Facebook Insights data
Drives the conversation calendar,[object Object]
Leverage an event or a great PR idea
Cross-promote the Facebook page in other advertising (radio, TV, newspapers, billboards).4. MEASURE ,[object Object]
Use Facebook Insights to really understand your fans and what they want.1. SETUP ,[object Object]
Develop the social media voice for your business
Setup the page & register a custom URL for your business name.2. DRIVE ACTION ,[object Object]
Host contests and special promotions
Provide fans with exclusive content
Offer engaging, interactive content,[object Object]
Recommended Reading Asia Digital Map: http://www.asiadigitalmap.com/category/facebook The Facebook Blog: http://blog.facebook.com/ Mashable: http://mashable.com/ Inside Facebook: http://www.insidefacebook.com/ Facebook’s Developer’s Wiki: http://wiki.developers.facebook.com/index.php/Main_Page Full Interview with Kevin Barenblat: http://tinyurl.com/Kevin-Barenblat-Interview Full Interview with Mike Hoefflinger : http://tinyurl.com/Mike-Hoefflinger-Interview Full Interview with Kristin Foster: http://blog.ogilvypr.com/ The Daily Influence: http://thedailyinfluence.com/
Additional Resources  How to… Create a brand page: http://tinyurl.com/create-a-brand-page Optimize your brand page: http://tinyurl.com/optimize-a-brand-page Learn about advertising pricing and FAQ: http://tinyurl.com/Facebook-ad-FAQs Buy targeted advertising: http://tinyurl.com/buy-facebook-ads Create an application: http://tinyurl.com/build-facebook-apps Add Facebook Connect to your blog: http://tinyurl.com/add-facebook-connect Search on Lexicon: http://www.facebook.com/lexicon/ Brainstorm keywords using Google’s Keyword Tool: http://tinyurl.com/Googles-key-word-tool
Any Questions? Archive of all presentations: www.asiadigitalmap.com/training Password: socialat Internal Training Only – Not For Clients
Launch of Facebook Deals Australia, Singapore, Hong Kong 					      February 16, 2011 © Confidential and Proprietary – Do Not Release
Facebook For Business Some of the most active Facebook markets in the world, Hong Kong, Singapore and Australia have penetration levels rivaling the United States. In several months, Facebook will launch Deals, a function that allows users to receive rewards for checking-in to locations. (This is Confidential) Ogilvy has partnered with Facebook to find select clients for a groundbreaking social media campaign in these markets. Details: social@ogilvy.com
Some of our US launch partners
10,000 free pairs of jeans “It’s a great traffic driver” Financial Times
$1 Million Free Hotel Rooms In VEGAS The Palms in Las Vegas gave a third night free
North Face donated $1  to the National Park Service for every check-in
Become a launch partner Launch partner perks: ,[object Object]
Exclusive bulk upload feature
Enhanced image - early adopter

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Facebook for Business

  • 1. Starting Shortly… Archive of all presentations: www.asiadigitalmap.com/training Password: socialat Internal Training Only – Not For Clients
  • 2. Facebook For Business A How To Guide For Business Leaders and Executives February 18, 2011 © Confidential and Proprietary – Do Not Release
  • 4.
  • 6. Speakers Brian Giesen | @bdgiesen Regional Director, Sydney Ogilvy 360°Digital Influence @ThomasCrampton Asia-Pacific Director Ogilvy 360°Digital Influence
  • 7. ARE YOU READY ARE YOU READY Facebook for Business ARE YOU READY The APAC Landscape (Stats & Stuff) Getting Prepared 7 Deadly Sins of Facebook Marketing Creating a Facebook Strategy ARE YOU READY
  • 8. Facebook for business The APAC Landscape
  • 9.
  • 10.
  • 11.
  • 12. 420 Million Chinese Internet Users 75 Million kaixin001 Users 150 Million Renren Users 300 Million Qzone Users 160 Million 51.com Users
  • 13. Number of Facebook Users Indonesia Philippines India Malaysia Taiwan Thailand Hong Kong
  • 14. Number of Facebook Users Indonesia Philippines India Malaysia Taiwan Thailand Hong Kong
  • 15. Portion of National Population on Facebook
  • 16. Portion of Online Population on Facebook 50%
  • 17. 8.19 hours Average time Australians spend on Facebook per month* 19 of 20 Minutes spent on Facebook are spent in the newsfeed** *SOURCE: Nielsen Australia, March 2010 ** SOURCE: Buddy Media, January 2011
  • 18. 34% Of online Australians have followed or joined a company, brand or product Of Australians have watched an online video about a product or service. 63% *SOURCE: Nielsen Australia, March 2010
  • 19. Search The new home page, shelf space & front page 90% Of people start their Internet session on a search engine. SOURCE: Nielsen Australia, March 2010
  • 20. 14% Trust Advertisements 86% Trust the opinions of other Australians for product/service recommendations
  • 21. 7 The 7 Deadly Sins ofFacebook Marketing
  • 22.
  • 23.
  • 24.
  • 25. Sprinkle in short, relevant questions geared to “start” conversations
  • 26.
  • 27.
  • 28.
  • 29.
  • 31.
  • 32. Facebook for business Building a Facebook Strategy
  • 33.
  • 34. Leverage an event or a great PR idea
  • 35.
  • 36.
  • 37. Develop the social media voice for your business
  • 38.
  • 39. Host contests and special promotions
  • 40. Provide fans with exclusive content
  • 41.
  • 42. Develop the social media voice for your business
  • 43. Setup the page & register a custom URL for your business name.
  • 45. Choose the right category and follow the instructions
  • 46.
  • 47.
  • 48.
  • 49. Host contests and special promotions
  • 50. Provide fans with exclusive content
  • 51. Offer engaging, interactive contentStep 1: Six-Month Calendar Brand campaigns, awareness months, planned launches (new applications, video series, summer-long promotion). Step 2:Weekly Calendar Everyday Engagement from the Conversation Manager.
  • 52. Example Promotion:Ford Falcon Ultimate Experience Contest
  • 53.
  • 56.
  • 57. Leverage an event or a great PR idea
  • 58.
  • 59. Week 1 FB Ads Banners on a parenting forum SMS and eDMs to existing Huggies consumers TVC will be up on week 2
  • 60. Example: Launching a ProductLeveraging a Great PR Idea & Facebook Ads
  • 61.
  • 62.
  • 63.
  • 64. Based on Facebook Insights data
  • 65.
  • 66. Leverage an event or a great PR idea
  • 67.
  • 68.
  • 69. Develop the social media voice for your business
  • 70.
  • 71. Host contests and special promotions
  • 72. Provide fans with exclusive content
  • 73.
  • 74. Recommended Reading Asia Digital Map: http://www.asiadigitalmap.com/category/facebook The Facebook Blog: http://blog.facebook.com/ Mashable: http://mashable.com/ Inside Facebook: http://www.insidefacebook.com/ Facebook’s Developer’s Wiki: http://wiki.developers.facebook.com/index.php/Main_Page Full Interview with Kevin Barenblat: http://tinyurl.com/Kevin-Barenblat-Interview Full Interview with Mike Hoefflinger : http://tinyurl.com/Mike-Hoefflinger-Interview Full Interview with Kristin Foster: http://blog.ogilvypr.com/ The Daily Influence: http://thedailyinfluence.com/
  • 75. Additional Resources How to… Create a brand page: http://tinyurl.com/create-a-brand-page Optimize your brand page: http://tinyurl.com/optimize-a-brand-page Learn about advertising pricing and FAQ: http://tinyurl.com/Facebook-ad-FAQs Buy targeted advertising: http://tinyurl.com/buy-facebook-ads Create an application: http://tinyurl.com/build-facebook-apps Add Facebook Connect to your blog: http://tinyurl.com/add-facebook-connect Search on Lexicon: http://www.facebook.com/lexicon/ Brainstorm keywords using Google’s Keyword Tool: http://tinyurl.com/Googles-key-word-tool
  • 76. Any Questions? Archive of all presentations: www.asiadigitalmap.com/training Password: socialat Internal Training Only – Not For Clients
  • 77. Launch of Facebook Deals Australia, Singapore, Hong Kong February 16, 2011 © Confidential and Proprietary – Do Not Release
  • 78. Facebook For Business Some of the most active Facebook markets in the world, Hong Kong, Singapore and Australia have penetration levels rivaling the United States. In several months, Facebook will launch Deals, a function that allows users to receive rewards for checking-in to locations. (This is Confidential) Ogilvy has partnered with Facebook to find select clients for a groundbreaking social media campaign in these markets. Details: social@ogilvy.com
  • 79. Some of our US launch partners
  • 80. 10,000 free pairs of jeans “It’s a great traffic driver” Financial Times
  • 81. $1 Million Free Hotel Rooms In VEGAS The Palms in Las Vegas gave a third night free
  • 82. North Face donated $1 to the National Park Service for every check-in
  • 83.
  • 85. Enhanced image - early adopter
  • 86.
  • 87. Complete launch steps within two weeks
  • 88.
  • 89.
  • 90. Next steps Email social@ogilvy Develop a compelling deal Sign NDA Complete bulk upload sheet Plan logistics Launch!
  • 91. Getting your business ready How to create a great in-store experience: Cover logistics Be proactive – think of situations that could arise ahead of time Build out Facebook Place or Page content Put yourself in your customers’ shoes Be ready for the demand Prepare for scale Market your deal
  • 92. How to: Win 20,000 target consumers’ hearts in 72 hours
  • 93. Objective Create a friendly platform where parents can share happiness and joy with other Hong Kong parents
  • 94. Insight & Idea By traditional research and listening through social media, we found that parents in Hong Kong love sharing photos of their babies on the social web. Hong Kong babies are stars to their parents, this campaign gives them a chance to share that dream! We use the social platform as a channel for submission, and feature the 60 most popular baby photos on 10 bus bodies around Hong Kong.
  • 96. 1 Land on Huggies exclusive Fan Page, only users who “Like” Huggies can see content or participate.
  • 97. 2 Details and joining instructions come up after user Likes Huggies Page
  • 98. 3 Campaign rules along with submission form shows up after clicking “Join Now”
  • 99. 4 Manually uploaded by Huggies Facebook team after assessing quality
  • 100. 5 Participants, friends, and other baby lovers can start browsing cute submissions and vote!
  • 102. Week 1 FB Ads Banners on a parenting forum SMS and eDMs to existing Huggies consumers TVC will be up on week 2
  • 104. In less than 4 days… Broke Hong Kong Facebook Page History and about to hit 20,000 fans in 3.5 days after launch. In average 1 photo submission every 2 minutes since 1st day of launch.
  • 105. In less than 4 days… Participants creating personal Facebook Event Invites to invite friends to vote. Forum mentions about Huggies campaign Mentioning from blogs and microblogs Tons of mentioning on industry magazines and top 5 most popular story on Campaign China
  • 106. Competitors and other pages Pampers’ 6 months old page struggles to get to 4,000 fans. We overtake them in 2 days.
  • 107. And more to come…
  • 108. Launch of Facebook Deals Australia, Singapore, Hong Kong February 16, 2011 © Confidential and Proprietary – Do Not Release
  • 109. Facebook For Business Some of the most active Facebook markets in the world, Hong Kong, Singapore and Australia have penetration levels rivaling the United States. In several months, Facebook will launch Deals, a function that allows users to receive rewards for checking-in to locations. (This is Confidential) Ogilvy has partnered with Facebook to find select clients for a groundbreaking social media campaign in these markets. Details: social@ogilvy.com
  • 110. Some of our US launch partners
  • 111. 10,000 free pairs of jeans “It’s a great traffic driver” Financial Times
  • 112. $1 Million Free Hotel Rooms In VEGAS The Palms in Las Vegas gave a third night free
  • 113. North Face donated $1 to the National Park Service for every check-in
  • 114.
  • 115. Complete launch steps within two weeks
  • 116.
  • 117.
  • 119. Enhanced image - early adopter
  • 120.
  • 121. Next steps Email social@ogilvy Develop a compelling deal Sign NDA Complete bulk upload sheet Plan logistics Launch!
  • 122. Getting your business ready How to create a great in-store experience: Cover logistics Be proactive – think of situations that could arise ahead of time Build out Facebook Place or Page content Put yourself in your customers’ shoes Be ready for the demand Prepare for scale Market your deal
  • 123. THANK YOU! Brian Giesen Regional Director 360° Digital Influence Ogilvy Public Relations p 02 8281 3853 e brian.giesen@ogilvy.com.au t @bdgiesen ” “ One company that goes with this online-initiated flow is Ogilvy. “ ” Ogilvy's digital specialist Brian Giesen outlined the best strategies for getting business results on social networking site Twitter. ” “ 25 China Experts you should follow on Twitter… Thomas Crampton.

Notes de l'éditeur

  1. Confidential and Proprietary©
  2. The Social NetworkRead: The Facebook Effect by David Kirkpatrick
  3. Confidential and Proprietary©
  4. Confidential and Proprietary©